Expired Promo Spring Into Summer with Novibet Casino

[dionysus]

ffs i fell asleep last night, so these were done yesterday, but are the only 5 I'm posting today, think i'm about an hour late, if they don't count thats fine though

View attachment 134225View attachment 134226View attachment 134227View attachment 134228View attachment 134229

T1 - 2
T2 - 3

if youre counting them as today's all good, it's only a bit past

 

[colinsunderland]

if youre counting them as today's all good, it's only a bit past

thanks, yes they are todays 5

 

[colinsunderland]

T1 - 3
T2 - 2

 

[dionysus]

a couple days left
instant prizes up for grabs still and time yet for random draws


will update scores later today

GL

 

[colinsunderland]

T1 - 3
T2 - 2

 

[colinsunderland]

so I've now had 5 of my last 6 deposits have to be sorted out by support @Novibet Rep any reason why? Any chance of you actually answering a support question on the forum?

 

[bamberfishcake]

What are they having to do? Manually add them each time?

Wish i had more entries in this comp. Flowers is normally my jam but it dont like the cut of my jib lately.

 

[colinsunderland]

What are they having to do? Manually add them each time?

Wish i had more entries in this comp. Flowers is normally my jam but it dont like the cut of my jib lately.

yes I think so.
Usually takes 20-30 minutes, been over two hours now.

 

[dionysus]

updated scores - GL

Ngh
T1 2+2+2+2 = 8
T2 3+3+5+3 = 14

colin
T1 3+3+4+2+1+1+2+4+2+3+3 = 28
T2 4+6+3+3+1+2+3+3+3+2+2 = 32

dave1888
T1 1 = 1
T2 2 = 2

brianmon
T1 1 = 1
T2 1 = 1

bamberfishcake
T1 2 = 2
T2 = 2

 

[colinsunderland]

Finally got the deposit 2.5 hours later. No apology or explanation as to why the delay (again).

When things work this is a good casino, decent selection of games, higher RTP, fast withdrawals, but if something goes wrong, customer support is dire. I'm sure live chat is bots with someone just adding the odd word when you go off script, and the result is always, without fail, 'passed to the relevant department'. Bit like the rep, comes on, does some promos, doesn't answer any support queries

 

[colinsunderland]

Heads up to anyone thinking about making a deposit today for the comp - Netent are offline completely at the moment at Novibet.

 

[bamberfishcake]

Heads up to anyone thinking about making a deposit today for the comp - Netent are offline completely at the moment at Novibet.

Thanks for that mate, was going to depo following the remarkable cm comp win but following your deposit issues and now Netent down its not worth trying the comp for now.

With my comp luck lately, long may it continue, i think my one or two tickets may just do the job anyway.

Actually, is this a ruse to keep me from getting tickets

 

[Flyingslotsman]

Finally got the deposit 2.5 hours later. No apology or explanation as to why the delay (again).

When things work this is a good casino, decent selection of games, higher RTP, fast withdrawals, but if something goes wrong, customer support is dire. I'm sure live chat is bots with someone just adding the odd word when you go off script, and the result is always, without fail, 'passed to the relevant department'. Bit like the rep, comes on, does some promos, doesn't answer any support queries

Where do you withdraw too for the speed? I just withdraw back to my visa and its about 3 days ish....

 

[Flyingslotsman]

Heads up to anyone thinking about making a deposit today for the comp - Netent are offline completely at the moment at Novibet.

Yeah, I got an email about 10 free spins in starburst and it wasn't working, was going to spin them later. I'm done with this comp, so good luck to all

 

[Flyingslotsman]

Thanks for that mate, was going to depo following the remarkable cm comp win but following your deposit issues and now Netent down its not worth trying the comp for now.

With my comp luck lately, long may it continue, i think my one or two tickets may just do the job anyway.

Actually, is this a ruse to keep me from getting tickets

All it takes is one ticket!

 

[colinsunderland]

Netent are back up
I use skrill, they are usually processed within a couple of hours

 

[pinnit2014]

Where do you withdraw too for the speed? I just withdraw back to my visa and its about 3 days ish....

Yeah, they're one of the increasing few who don't do VISA Direct.

 

[colinsunderland]

See the reps been on this morning and as usual ignores issues. @LadyJelena are reps not supposed to help out?

 

[Flyingslotsman]

Netent are back up
I use skrill, they are usually processed within a couple of hours

Does skrill not take longer for the money to hit your actual bank though? That's why I never understood using skrill, I do have an account though, so would it be worthwhile using Skrill instead?

 

[pinnit2014]

What about Paypal? No fees and you'll withdraw to your bank far quicker than via skrill (last time i used Skrill the money would hit my bank in the morning, with PP it's instant)

 

[Flyingslotsman]

What about Paypal? No fees and you'll withdraw to your bank far quicker than via skrill (last time i used Skrill the money would hit my bank in the morning, with PP it's instant)

No PayPal I'm afraid, I'll try out skrill and see what the timescales are like, thanks folks

 

[smart_croatia]

i completely missed this thread, gg to winners

 

[Novibet Rep]

Hello @colinsunderland,

I read your complaints and checked the matter personally. I want to assure you that novibet is not responsible for any delays. In fact, as I was informed by the relevant department, only one deposit was delayed to be credited more than the foreseen time and they intervened immediately in order to settle it. I will be happy to help again and apologize for the delay.

Regards,
Novi Rep

 

[colinsunderland]

Hello @colinsunderland,

I read your complaints and checked the matter personally. I want to assure you that novibet is not responsible for any delays. In fact, as I was informed by the relevant department, only one deposit was delayed to be credited more than the foreseen time and they intervened immediately in order to settle it. I will be happy to help again and apologize for the delay.

Regards,
Novi Rep

I'm sorry but thats rubbish. 5 of my last 6 deposits have not been added and I've had to go to support to get it done.

Heres 2 tickets

3118102
3118478

and there are various others that didn't have ticket numbers on the email. I asked what the problem was and was told

As per the deposit issue that you have reported, please note that the transactions are normally completed instantly. We cannot know in this case what was the glitch that resulted this delay.

With respect, what use is that to me? You have control over your back end, you can speak to the payment processor, I can't. You can find out the problem if you want. All you have done is lost me as a customer if you don't at least try to fix whatever is going wrong.

I also qualified for the 20 free spins from the Sunday calendar promotion, they weren't added.
Went to chat, he told me I had only wagered £48 on flowers, not the £50 required. Argued with me that the other slots I played weren't under the 'classic' tab, when I had it open and was looking at them, then he conceded he was wrong, and 'passed it to the relevant department'. Got an email saying I had qualified, saying it had been passed to the RD again, heard nothing since.

That isn't good customer service.

 

[dionysus]

Heres 2 tickets

3118102
3118478

screenies arent showing here