Before this chat - I contacted them several times since No game would load and I tried different computers and everything that I could, This is what it all stopped at in the end . Apperantly swedes are not allowed at Playtech anymore, strange since I just played a different casino.
They offered me a different Software - however they could not tell me what software it would be.
Is this really ok?
info: Welcome to Sports Interaction chat! You are currently number 1 in the queue. Your wait time will be approximately 0 minute(s), 26 seconds. We will be with you shortly!
info: You are now chatting with 'Jonathan'
info: Your Issue ID for this chat is LTK152066747712X
you: Hello again
Jonathan: Hi, Marie. Same problem?
you: so I tried a different computer
you: same problem
you: I also tried the laptop with a cable
Jonathan: I am going to look into this for you. I will be back with you shortly.
you: thanks
Jonathan: I apologize for the delay. I'll be with you shortly...
Jonathan: I will be right with you...
Jonathan: Thank you for continuing to wait. I'll be with you in just a moment...
you: sure
Jonathan: It looks like the casino service we offered you for download is not available for Swedish customers. We are going to give you a different software to use.
Jonathan: I'm sorry it took me so long to figure that out, Marie!
Jonathan: However, at this point, what we'll want to do is erase the casino/poker software.
you: ehh , still playtech?
Jonathan: Then, we'll give you new software to download.
you: Ok
Jonathan: I can't specify the provider, but we'll give you a different software.
Jonathan: One moment, please.
you: Ok, this is a bit weird for me. i was in the mood for playtech, I love the games and if u are going to give me something else that is just not intresting..
you: I appreciate your help though =)
Jonathan: Unfortunately, Playtech doesn't offer service to Sweden anymore.
you: are u serious? i played earlier today
Jonathan: We've reset you to a different provider, and you're welcome to uninstall Playtech and download that, if you want.
you: a different casino, but still playtech
you: what is the provider?
Jonathan: Unfortunately, I'm not at liberty to say. I'm sorry.
you: so you are not allowed to tell me what software I will play at?
Jonathan: Unfortunately not, since the provider is integrated into Sports Interaction.
you: Ok, so how long will it take me to get my money back that I have deposited at? To my neteller account?
Jonathan: Typically, this takes 24-48 hours.
you: even though you have made a mistake?
you: it shouldnt be so hard for you to just refund my money straight away...
Jonathan: I apologize for not realizing that Playtech doesn't service Sweden. However, we are offering an alternative.
Jonathan: In any case, the processing time is unavoidable, much as we'd like to help.
you: Yes, and I appreciate that, however it is a bit rougish to me when you cant tell me who is the software provider...
you: Anyways, please remove my bonus, I will make a withdrawl
you: Do i need to send in documents or anything=
Jonathan: You may be asked to do so by our Security Department upon withdrawal.
Jonathan: I will remove your bonus now; one moment, please.
you: Ok, can i send them in straight away to avoid anymore time beeing spilled? Where do I send them?
Jonathan: Your account balance is now $50--I do not see any bonus on this end.
Jonathan: You may have a had a casino bonus, which would have been automatically forfeited when we put your money back in sportsbook.
you: ok, hold on
Jonathan: There is no impediment to withdrawing right away.
Jonathan: When you request your withdrawal, you will see a link listing any necessary documents.
you: ok, i am done... Can u please send a copy of this chat to my email=
you: Never mind - i found it
Jonathan: When you end the chat, you will have a function to do this.
Jonathan: Is there anything else I may help you with?
you: no thank you!
you: Have a nice day/night
info: Your chat transcript will be sent to xxx@hotmail.com at the end of your chat.
Jonathan: I'm sorry for the trouble, Marie.
Jonathan: You too!
Jonathan: Thanks for chatting with me! I would appreciate if you would rate the service I have given you today. Please click the "Close" button to answer 4 short questions.
you: its not your fault
you: Ciao
They offered me a different Software - however they could not tell me what software it would be.
Is this really ok?
info: Welcome to Sports Interaction chat! You are currently number 1 in the queue. Your wait time will be approximately 0 minute(s), 26 seconds. We will be with you shortly!
info: You are now chatting with 'Jonathan'
info: Your Issue ID for this chat is LTK152066747712X
you: Hello again
Jonathan: Hi, Marie. Same problem?
you: so I tried a different computer
you: same problem
you: I also tried the laptop with a cable
Jonathan: I am going to look into this for you. I will be back with you shortly.
you: thanks
Jonathan: I apologize for the delay. I'll be with you shortly...
Jonathan: I will be right with you...
Jonathan: Thank you for continuing to wait. I'll be with you in just a moment...
you: sure
Jonathan: It looks like the casino service we offered you for download is not available for Swedish customers. We are going to give you a different software to use.
Jonathan: I'm sorry it took me so long to figure that out, Marie!
Jonathan: However, at this point, what we'll want to do is erase the casino/poker software.
you: ehh , still playtech?
Jonathan: Then, we'll give you new software to download.
you: Ok
Jonathan: I can't specify the provider, but we'll give you a different software.
Jonathan: One moment, please.
you: Ok, this is a bit weird for me. i was in the mood for playtech, I love the games and if u are going to give me something else that is just not intresting..
you: I appreciate your help though =)
Jonathan: Unfortunately, Playtech doesn't offer service to Sweden anymore.
you: are u serious? i played earlier today
Jonathan: We've reset you to a different provider, and you're welcome to uninstall Playtech and download that, if you want.
you: a different casino, but still playtech
you: what is the provider?
Jonathan: Unfortunately, I'm not at liberty to say. I'm sorry.
you: so you are not allowed to tell me what software I will play at?
Jonathan: Unfortunately not, since the provider is integrated into Sports Interaction.
you: Ok, so how long will it take me to get my money back that I have deposited at? To my neteller account?
Jonathan: Typically, this takes 24-48 hours.
you: even though you have made a mistake?
you: it shouldnt be so hard for you to just refund my money straight away...
Jonathan: I apologize for not realizing that Playtech doesn't service Sweden. However, we are offering an alternative.
Jonathan: In any case, the processing time is unavoidable, much as we'd like to help.
you: Yes, and I appreciate that, however it is a bit rougish to me when you cant tell me who is the software provider...
you: Anyways, please remove my bonus, I will make a withdrawl
you: Do i need to send in documents or anything=
Jonathan: You may be asked to do so by our Security Department upon withdrawal.
Jonathan: I will remove your bonus now; one moment, please.
you: Ok, can i send them in straight away to avoid anymore time beeing spilled? Where do I send them?
Jonathan: Your account balance is now $50--I do not see any bonus on this end.
Jonathan: You may have a had a casino bonus, which would have been automatically forfeited when we put your money back in sportsbook.
you: ok, hold on
Jonathan: There is no impediment to withdrawing right away.
Jonathan: When you request your withdrawal, you will see a link listing any necessary documents.
you: ok, i am done... Can u please send a copy of this chat to my email=
you: Never mind - i found it
Jonathan: When you end the chat, you will have a function to do this.
Jonathan: Is there anything else I may help you with?
you: no thank you!
you: Have a nice day/night
info: Your chat transcript will be sent to xxx@hotmail.com at the end of your chat.
Jonathan: I'm sorry for the trouble, Marie.
Jonathan: You too!
Jonathan: Thanks for chatting with me! I would appreciate if you would rate the service I have given you today. Please click the "Close" button to answer 4 short questions.
you: its not your fault
you: Ciao