Hi everyone, firstly let me say very sorry for the problems you have encountered when joining us. I can assure you we take this very serious and have now solved the support email problems and also the multiple currency issues.
In short there were problems with our email server as it was forwarding mail incorrectly plus we had our no deposit bonus code set up not recognising multiple currencies.
The later was simple to fix and we sent emails out to all members to explain the situation and we resolved this quickly. The email server took a little bit longer to solve but it is now working and the new support email address can be found on our casino website.
I would like to say thank you to our members for helping us identify The problems and help us solve them by testing the fixes. Our development and test team are grateful for your emails of support.
We are in the process of extending our daily playing limits and we are speaking to wager works with regards lifting the player protection limits. We believe that this is simple to resolve and we should have this done within the next 24 hours.
Thank you for your feed back we take this very seriously.
Hayley
What exactly is your connection to Wagerworks. It seems a rather tenuous one from the trail of evidence starting at Plus Five. It seems the Plus Five solution is made up of games provided by a number of partners, one of which happens to be Wagerworks. This is NOT the same as saying that spin32 "is a Wagerworks casino".
Full marks for honesty in the "about us" though, where the fact that the casino is a white label is made clear, and details for Plus Five are given, along with the details of the license that the gaming is being run under.
Unfortunately, white label solutions are no replacement for a fully "in house" operation, and many players have had negative experiences from White label casinos. A recent example of how NOT to run a white label operation has been provided by Rival.
First impressions are everything, and these problems during the start up have not helped at all, and have us thinking "well, what do you expect, it's only a white label, not a PROPER casino".
Your site also claims you have been "operating since 2006", however the Plus Five website STILL has Spin32 as "coming soon", making it look more like you have "been operating since 2010", and that the 2006 figure is an attempt to mislead players.
If you have been using different software before 2010, you should clarify the claim that you have been operating since 2006, since on THIS gaming platform you have only been operating since 2010.
According to the Plus Five website, it is Plus Five that players will be dealing with for support, processing, documents, etc, rather than spin32 entertainment.