Spin32 casino.com

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
Got an email from this casino - not heard of them before they use the wagerworks software, the email said £25 no deposit.

I joined and entered the coupon NP25 it said error - Incentive Scheme is set up for a different currency.

I looked up support and sent an email a few minutes later the email was retuned as undeliverable.

Does anyone had a similar issue with this is bonus or tell me what this casino's reputation is.
 

coenie

Non-Gambler
PABnonaccred
Joined
Dec 9, 2009
Location
The Netherlands
I had the same problem yesterday, but when i logged into my account today,the 25e was there. They changed my currency from pounds to euro manually i guess, maybe thats the problem.
But i am not allowed to play there (Holland)
But i was able to make an account, a bit weird.



,Coenie
 

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
Got my free £25 but now am getting an aborted message when i try to get into my account this is worrying me enough to make me think twice about depositing is this site secure?
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
Got my free £25 but now am getting an aborted message when i try to get into my account this is worrying me enough to make me think twice about depositing is this site secure?

anyone got any news about this casino? they have a nice sign up offer but not sure if its worth the hassle..
 

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
I signed up played my £25 but it kept giving me warning messages saying I had exceeded my player limit this message kept appearing and I had to keep reloading the games. I also kept getting operation aborted messages.

I rang help got a receptionist who couldn't answer questions and I had to get a call back 6 hours later no call rang again was told someone would phone me received an email eventually.

The site is full of bugs and their are no loyalty points.

On some games like Bingo Keno the coinage is set at 5p so maximum bet was 50p.

There are far better wagerworks casinos with bonuses and loyalty I just found the whole site annoying...back to Get minted I think.
 

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
Got my free £25 but now am getting an aborted message when i try to get into my account this is worrying me enough to make me think twice about depositing is this site secure?

I had this problem with my AOL browser and Internet explorer.

So I tried Mozila firefox and that worked.

I got kicked out of the slot I played with the player protection crap, so I sent an email to this address, it is a working address for the casino kelly@spin32.net

This is also the email address that spam'd me the promo, so how did the casino get my personal details?

BTW you only get 7 days from registering your account to make good out of the £25 ND.
 

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
Forgot to mention the email address on the site doesnt deliver despite it being the address they sent to me, i used reply so if you need it use the one the previous poster has posted.
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
yes, i got my limits upped and still get that message when playing £50 worth of bets..i got another e mail address off the phone, and that didnt work either, think they are having problems with this casino. noticed on other site bb it says its run by 888.com :eek:
 

Bencuri

Experienced Member
PABnononaccred
Joined
May 13, 2009
Location
Hungary
I received this promo. I also had currency problems, but in a day my account was set to Euro, and I managed to redeem the bonus. Interestingly I found many good games, and the slots I tried also paid out well. I managed to cash out 54 €. They sent it to me in one day.

Their default e-mail support address doesn't work, it is reported on their support page, where their temporary email address is displayed. That works, and so well, that they replied in 15 minutes by day to every e-mail I sent them. I sent about 5-6 e-mails, each was answered in 15 minutes.

In the beginning i felt ambiguously, but now I have good opinion about them, and I am sure I will return to play. Even with this temporary e-mail address, their support is much faster than at iNet Bet for example, that is an accredited casino anyway.

So all in all I had a good time playing there. I am satisfied.
 

Spin32-Hayley

Dormant account
Joined
Nov 2, 2010
Location
London
Hi everyone, firstly let me say very sorry for the problems you have encountered when joining us. I can assure you we take this very serious and have now solved the support email problems and also the multiple currency issues.

In short there were problems with our email server as it was forwarding mail incorrectly plus we had our no deposit bonus code set up not recognising multiple currencies.

The later was simple to fix and we sent emails out to all members to explain the situation and we resolved this quickly. The email server took a little bit longer to solve but it is now working and the new support email address can be found on our casino website.

I would like to say thank you to our members for helping us identify The problems and help us solve them by testing the fixes. Our development and test team are grateful for your emails of support.

We are in the process of extending our daily playing limits and we are speaking to wager works with regards lifting the player protection limits. We believe that this is simple to resolve and we should have this done within the next 24 hours.

Thank you for your feed back we take this very seriously.

Hayley
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi everyone, firstly let me say very sorry for the problems you have encountered when joining us. I can assure you we take this very serious and have now solved the support email problems and also the multiple currency issues.

In short there were problems with our email server as it was forwarding mail incorrectly plus we had our no deposit bonus code set up not recognising multiple currencies.

The later was simple to fix and we sent emails out to all members to explain the situation and we resolved this quickly. The email server took a little bit longer to solve but it is now working and the new support email address can be found on our casino website.

I would like to say thank you to our members for helping us identify The problems and help us solve them by testing the fixes. Our development and test team are grateful for your emails of support.

We are in the process of extending our daily playing limits and we are speaking to wager works with regards lifting the player protection limits. We believe that this is simple to resolve and we should have this done within the next 24 hours.

Thank you for your feed back we take this very seriously.

Hayley


What exactly is your connection to Wagerworks. It seems a rather tenuous one from the trail of evidence starting at Plus Five. It seems the Plus Five solution is made up of games provided by a number of partners, one of which happens to be Wagerworks. This is NOT the same as saying that spin32 "is a Wagerworks casino".

Full marks for honesty in the "about us" though, where the fact that the casino is a white label is made clear, and details for Plus Five are given, along with the details of the license that the gaming is being run under.

Unfortunately, white label solutions are no replacement for a fully "in house" operation, and many players have had negative experiences from White label casinos. A recent example of how NOT to run a white label operation has been provided by Rival.

First impressions are everything, and these problems during the start up have not helped at all, and have us thinking "well, what do you expect, it's only a white label, not a PROPER casino".

Your site also claims you have been "operating since 2006", however the Plus Five website STILL has Spin32 as "coming soon", making it look more like you have "been operating since 2010", and that the 2006 figure is an attempt to mislead players.
If you have been using different software before 2010, you should clarify the claim that you have been operating since 2006, since on THIS gaming platform you have only been operating since 2010.

According to the Plus Five website, it is Plus Five that players will be dealing with for support, processing, documents, etc, rather than spin32 entertainment.
 

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
Hi everyone, firstly let me say very sorry for the problems you have encountered when joining us. I can assure you we take this very serious and have now solved the support email problems and also the multiple currency issues.

In short there were problems with our email server as it was forwarding mail incorrectly plus we had our no deposit bonus code set up not recognising multiple currencies.

The later was simple to fix and we sent emails out to all members to explain the situation and we resolved this quickly. The email server took a little bit longer to solve but it is now working and the new support email address can be found on our casino website.

I would like to say thank you to our members for helping us identify The problems and help us solve them by testing the fixes. Our development and test team are grateful for your emails of support.

We are in the process of extending our daily playing limits and we are speaking to wager works with regards lifting the player protection limits. We believe that this is simple to resolve and we should have this done within the next 24 hours.

Thank you for your feed back we take this very seriously.

Hayley

Can you make a post in this thread when the player protection has been sorted out.
 

Redbush54

Full Member
webmeister
PABaccred
Joined
Oct 4, 2008
Location
At the end of the rainbow
Spin32 Casino is the new offspring of Spin32 Poker which is a member of the Merge Gaming Network. The casino is brand new being only about a couple of weeks old.
 

Webzcas

Winter is Coming!
Joined
Mar 31, 2005
Location
Block S25, South Stand, Ashton Gate, BS3
Spin32 - Nice original name you have there? :rolleyes:

I wonder what the likes of the Palace Group who operate Spin Palace and 32Red Plc who run 32Red casino, make of it. :rolleyes:

Seriously, I am glad to see another Wagerworks Casino as I really rate their games. I have afterall a picture of Cleo as my avatar.

But don't you think you are treading very very closely to infringing other branded trademarks and trying to make a name for yourself on the back of other established operators own hard work?

Bit like me setting up a casino portal called slotmeister.com :what:

You might want to have a read of this:

You do not have permission to view link Log in or register now.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I thought I might register to check it out, but the site is mainly in German.

Where is the English version? Anyone?

Cheers
I wouldn't waste your time.
As it's WagerWorks you wont be able to play any of their games anyway... :(
(No Australians allowed).

KK
 

coenie

Non-Gambler
PABnonaccred
Joined
Dec 9, 2009
Location
The Netherlands
Spin32-Hayley, may I ask why "The Netherlands" is listed in the dropdown list when someone wants to register an account? Citizens from the Netherlands are unable to play any of the Wagerworks games.

,Coen
 

Spin32-Hayley

Dormant account
Joined
Nov 2, 2010
Location
London
Hi everyone,

First let me tell you a little about Spin32 and where we came from. We started in online poker and have been in operation since 2006. All the founders and team members have been in the online gambling and gaming business since 2001.

We have been working with plus five gaming and there sister company aliquantum gaming for 6 years and wanted to bring a new type of casino and gaming platform to our members. So we have developed with our partners a gaming offering that supports many game providers and game types.

We will be providing new games from many different providers all under one account. We will be providing other games including poker, sports and mobile games plus bingo.

We offer support in English only and we have dedicated hostess support which is classed as 2nd line support. Spin32 is a white lable operator with a very close relationship with our software development partner and payment providers.

With regards members being able to join Spin32 some of our gaming partners have rules regarding countries that they don't accept players from I can only say sorry for the confusion. We have made the platform open to register from any country as we will be providing games for all countries in the near future.

minus the USA :(

In the mean time our development team are working on a message which will be presented to new members on registration which will guide our new members on our game providers rules and regulations.


I would like to thank you very much for your positive feed back as it really does help us to provide a good casino that everyone can enjoy. I hope I have answered everyones questions, but if not I am happy to here or via email, PM.

With regards the player protection limits, this is due to take place within the next 24 hours I will post here as soon as this happens.

Thank you everyone

Hayley.
 
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