Resolved Source of Wealth requested after withdrawal

[lord flashheart]

Not going to name the casino at the moment, but I recently made a withdrawal from a casino (not much less than £500) and received an email 4 days later asking for KYC and SOW documents.
I had previously verified my account and had also made withdrawals over the last 3 years. It's not an account I use on a regular basis and my lifetime deposits are approximately £1000 so it seems weird that any of this would trigger an SOW check, furthermore am I right in thinking they've had more than enough time to perform this check and are deliberately using this as a way to stall paying out.

They want fully unredacted documents, which I am not willing to provide. As it is a site I don't use regularly, I'm not bothered if it is closed. How should I approach them in order to get my mediocore winnings?

 

[heojinus]

Just say you dont want to provide the documents, request the fund to be back to your account and close the account. I did the same with Leovegas

 

[lord flashheart]

Just say you dont want to provide the documents, request the fund to be back to your account and close the account. I did the same with Leovegas

That's what I thought - I know someone posted part of the UKGC terms regarding this ages ago hoping someone could chime in with a link to it as couldn't find it.

 

[pinnit2014]

Why not name the casino? If so, people can maybe chime in with their experience of them Are they accredited here? - ping the rep a message.

There's a part of the LCCP that talks of not delaying withdrawals with document requests that could 'reasonably have been requested earlier' - the word reasonably gives a nice subjective leeway

Any casino requesting SOW etc with 1k of deposits, been there 3 years probably needs a new legal department.

 

[Deeisherexx]

Maybe its cause I have never won a lot but never been asked for a SOW. Is it only done with large wins?

 

[gonzo fonso]

ive been playing online for about 5 years,ive never sent SOW/SOF to any casino and i wont do,just say you not prepared to send SOW/SOF they will have to pay you in the end

 

[lord flashheart]

Maybe its cause I have never won a lot but never been asked for a SOW. Is it only done with large wins?

Not in my experience. I got an SOW request before when trying to deposit at one place that I hadn't used for a while. They wanted my last 3 months of bank statements showing deposits to them to prove I could afford to play. As I hadn't played, they were essentially asking me to show I could afford the £0 I deposited!!!! They didn't even budge from this when pointing this out

 

[lord flashheart]

Why not name the casino? If so, people can maybe chime in with their experience of them Are they accredited here? - ping the rep a message.

There's a part of the LCCP that talks of not delaying withdrawals with document requests that could 'reasonably have been requested earlier' - the word reasonably gives a nice subjective leeway

Any casino requesting SOW etc with 1k of deposits, been there 3 years probably needs a new legal department.

Been resolved now. Turns out they didn't want SOW just KYC and a statement of how I fund my account (Job title / Wages) no intrusive financial docs

 

[lord flashheart]

Can someone mark this as resolved? or do I need to do that myself?