Sorry but 32RED has been lacking on support for me anyways

Joined
Mar 1, 2011
Location
toronto ontario canada
I had a issue last week which was resolved and was very happy at end. But now having problems again with dash casino as new games wont play. Thats not the real problem, problem for me is that they kept telling me its my computer find I unloaded,reloaded still new games wouldnt play. Then I downloaded at work on different comp. same problem so I right support again now thew say there is a problem with the software, the thing is they get rave review on customer srevice well for me its been no different than any other casino recently days go before I here back, mind you if its a deposit issue there right there in a hour. Now I cant log into 32RED. The thing is they knew it was a software problem way before my last e-mail and knew I was having problems because I have 50 free games with Immortal Romance and couldnt play because game wouldnt download but no one got back to me not till I contacted them.
 
they probably didnt know about the software issue at first time... dont worry, if your spins expire or anything else they will quickly compensate you im pretty sure.

32red is easily one of the top 5 casinos...

contact the rep here or live support again and they will solve it
 
32red don't make the software so give them a break. Support cannot program changes upon request.

It works perfectly on my PC, so it was a software problem we would all be having it....most likely its something on your pc etc. Give them some time eh?

I'm also sure its more to do with not being able to play your free spins...which is fine, but don't make it about how bad you think 32red are just because you're impatient.
 
Nifty29.... Nothing wrong in being impatient, if you have a reason. Just because you might have, got the wrong foot out of bed. Does not mean its okay for you to act policeman, and tell him he is just impatient...

I have got lots of issues with 32RED as well. And everyone know how many problems they have with disconnecting and slots running slow etc.
Gowild Casino always runs perfect here and never got or had issues when playing there....

Bit strange ehhhh?? :what:

Just because 32RED in your and lot other opinions are the best casino and all their awards etc. But it does not make them God of earth...:rolleyes:

But the the advise given here was good... so get hold of livechat deepsky2 and see what they can do. You have prob already done so :thumbsup:
 
I have explained this type of error/glitch/bug many times, but you may have missed it, so I will go through the motions once again, but, before I do, I want you to try one thing, before you log into Dash open task manager, when you click on the shortcut to Dash are there several instances of casino.exe running simultaneously?. If so click on end process until there is just one.

Try this 1st, then we will try some other stuff.

This is not, I repeat not, a problem their end.
 
32red don't make the software so give them a break. Support cannot program changes upon request.

It works perfectly on my PC, so it was a software problem we would all be having it....most likely its something on your pc etc. Give them some time eh?

I'm also sure its more to do with not being able to play your free spins...which is fine, but don't make it about how bad you think 32red are just because you're impatient.

Its a software issue why me maybe its do to that im in canada I dont know here is the e-mail

Thank you for your e-mail


I'm afraid there does seem to be a problem with the game Immortal
romance with specifically Dash casino, and our software providers have
been made aware of this and are currently invistigating this to produce a
solution. As soon as there is a solution in place please be assured that your
50 free spins are still available on your account to use in the game. We will
try our very best to keep you updated regarding this issue as soon as there is a solution in place. Should you require any further assistance with
anything don't hesitate to contact us and a member of the team will be able
to assist you,
Kind Regards
Lewis
Player Support Representative
32Red Casino
Second to None
 
Nifty29.... Nothing wrong in being impatient, if you have a reason. Just because you might have, got the wrong foot out of bed. Does not mean its okay for you to act policeman, and tell him he is just impatient...

I have got lots of issues with 32RED as well. And everyone know how many problems they have with disconnecting and slots running slow etc.
Gowild Casino always runs perfect here and never got or had issues when playing there....

Bit strange ehhhh?? :what:

Just because 32RED in your and lot other opinions are the best casino and all their awards etc. But it does not make them God of earth...:rolleyes:

But the the advise given here was good... so get hold of livechat deepsky2 and see what they can do. You have prob already done so :thumbsup:

Maybe they are not God of Earth but blaming them for something that is not their fault is hardly the way to go either, every single P.C. out there is unique due to hardware/OS/and the software installed on it, for their IT to have a cat in hell`s chance of solving these problems they would need all this info and more.

Huge clue as to why it is not their problem is if it was, it would affect everyone using them, it does not.
 
32red don't make the software so give them a break. Support cannot program changes upon request.

It works perfectly on my PC, so it was a software problem we would all be having it....most likely its something on your pc etc. Give them some time eh?

I'm also sure its more to do with not being able to play your free spins...which is fine, but don't make it about how bad you think 32red are just because you're impatient.

And its not the free games, yes it would be nice to play them. First a little fusterated because a pevious issue took them almost 4 weeks to resolve and they even sent me a e-mail saying it was unacceptable that they took that long. It was fixed fine, but I've had other issues so I'm venting bvecause for the past 3,4 days they havn't responded not till today........my point is yes they are a very good casino but they do sometimes have issues and I wouldnt never come on here to make up something because I couldn't play my free spins.
 
I have explained this type of error/glitch/bug many times, but you may have missed it, so I will go through the motions once again, but, before I do, I want you to try one thing, before you log into Dash open task manager, when you click on the shortcut to Dash are there several instances of casino.exe running simultaneously?. If so click on end process until there is just one.

Try this 1st, then we will try some other stuff.

This is not, I repeat not, a problem their end.
Thanks doesn't work
I posted e-mail from them admitting it is a software problem. Perhaps its to do with the canada site?
 
Just to prove my point I just logged into Dash and opened Immortal Romance and it`s working fine..........

Dash1.webp
 
Thanks doesn't work
I posted e-mail from them admitting it is a software problem. Perhaps its to do with the canada site?

Okay, step number one, you need to do a thorough uninstall have you got a good cache cleaning software?, if not d/l CCleaner.

1). Uninstall Dash using the tools section in CCleaner.

2). Use the registry fix tool in CCleaner.

3). Use the cache cleaner in CCleaner.

4). Manually clean your registry using regedit.

To do this click on start>run, type in regedit and click ok, when regedit opens in the tool bar click on edit and open find, in the find box type in dash and click on return, when it finds a file related to dash, delete it, then click on f3, rinse and repeat till all files are found and deleted.

Make firefox your default browser.

Reinstall Dash.
 
Just to prove my point I just logged into Dash and opened Immortal Romance and it`s working fine..........

View attachment 30863

Thank you but its not available on mine no prob with GoldenLounge,32Red and NedPlay just Dash. It actually says comming soon.
I downloaded the casino at work as well a totaly different computer and same thing, shows as a new game comming soon.
 
Thank you but its not available on mine no prob with GoldenLounge,32Red and NedPlay just Dash. It actually says comming soon.
I downloaded the casino at work as well a totaly different computer and same thing, shows as a new game comming soon.

There`s your problem you have downloaded a cached and out of date install, remove it like I explained in previous post :).

P.S.

If you are unsure how to use regedit inform me and I will send detailed screenies.
 
Last edited:
Thanks but its not working I tried everthing. But they have told it is a software issue I posted there e-mail.

You have uninstalled Dash?, unless there are worldwide servers (which i`m not sure of), then this is the cause as the server you appear to be logged into is a few months out of date, weird, and this happens at every MGS casino I use - Sometimes when I log in the latest games are missing and after a complete exit and relog they re-appear, oh well good luck :).

P.S.

If they do not use worldwide servers then it is not a software problem as I just logged into Dash and IR was available for me.
 
You have uninstalled Dash?, unless there are worldwide servers (which i`m not sure of), then this is the cause as the server you appear to be logged into is a few months out of date, weird, and this happens at every MGS casino I use - Sometimes when I log in the latest games are missing and after a complete exit and relog they re-appear, oh well good luck :).

Thanks for your help........Yes I have uninstalled so many times I cant count. I to sometimes have problems games missing and have log back in
and then they appear but with Immortal still says comming soon and like I said downloaded software on a different computer and same thing happen.
The other 2 new games just released dont appear either. The strange thing is on the pop up promotion page shows the 2 new games and immortal buut when I go go to the game page click on new games Immortal shows comming soon and the other 2 games do not show.
Thanks again
And before I was able to play the game and never dleted the casino just after I recieved free spins the problem started.
 
Thanks for your help........Yes I have uninstalled so many times I cant count. I to sometimes have problems games missing and have log back in
and then they appear but with Immortal still says comming soon and like I said downloaded software on a different computer and same thing happen.
The other 2 new games just released dont appear either. The strange thing is on the pop up promotion page shows the 2 new games and immortal buut when I go go to the game page click on new games Immortal shows comming soon and the other 2 games do not show.
Thanks again
And before I was able to play the game and never dleted the casino just after I recieved free spins the problem started.

If the site you are d/l from states that IR is coming soon then for some bizarre reason it is out of date, but this should not be a problem as updates should be downloaded to you (ie new games etc) as soon as you log in, unless ofc the site is so bugged that it has not got the updates from the latest few months of new game releases, which does appear to be the case as you have tried this on two different PC`s.

I recently received this bonus also and did not have a problem with it, and I have got this month`s new games at Dash also, weird one.
 
I just got a e-mail from support saying that this issue is affecting several players in Dash account, its just not me, didnt say how long before it will be fixed just that as soon as it is they will let me know.
So any other players with same problem let us know..........
 
32red don't make the software so give them a break. Support cannot program changes upon request.

It works perfectly on my PC, so it was a software problem we would all be having it....most likely its something on your pc etc. Give them some time eh?

I'm also sure its more to do with not being able to play your free spins...which is fine, but don't make it about how bad you think 32red are just because you're impatient.

Thank you for contacting us,



I can confirm that this issue regarding immortal romance inside Dash casino is affecting many players currently and not just yourself. Our software providers are also aware of this and currently investigating the matter. I can confirm also that your free spins are still on your account and wont be going anywhere so as soon as this issue is resolved you will be able to use these up. Should you require any help with anything else in the meantime don’t hesitate to contact us and a member of the team will be able to assist. Apologies for this inconveniences with the software.

Kind Regards

Lewis

Player Support Representative
32Red
Second to None


And as you can see
Nifty29 it is a software issue
 
Thank you for contacting us,



I can confirm that this issue regarding immortal romance inside Dash casino is affecting many players currently and not just yourself. Our software providers are also aware of this and currently investigating the matter. I can confirm also that your free spins are still on your account and wont be going anywhere so as soon as this issue is resolved you will be able to use these up. Should you require any help with anything else in the meantime don’t hesitate to contact us and a member of the team will be able to assist. Apologies for this inconveniences with the software.

Kind Regards

Lewis

Player Support Representative
32Red
Second to None


And as you can see
Nifty29 it is a software issue

It is a problem with how the software reacts with certain configurations it would seem, or else everybody could be affected. The support person said it was a software issue, but its confined to certain players so the software is obviously just fine. Unless they can tell you what the issue is, which they don't seem to be able to, then they cannot be sure its a software bug at all.

Regardless, 32Red have ZERO control over the software/code so they do not deserve to be shown in a bad light by someone who doesn't understand this fact...even though I would have thought it was obvious given it is Microgaming software not Dash software.

Get shitty with MGS if it is a design/coding issue....sure....but leave 32Red out of it as they're losing money by the minute and they're keen to get it sorted ASAP I assure you.

Many of these issues turn out to be conflicts with programs running on the players pc, or failing to completely uninstall/install the casino properly, or even out of date drivers. In other words, beyond the casinos control.

As for the god of earth comment.... :rolleyes:
 
I have explained this type of error/glitch/bug many times, but you may have missed it, so I will go through the motions once again, but, before I do, I want you to try one thing, before you log into Dash open task manager, when you click on the shortcut to Dash are there several instances of casino.exe running simultaneously?. If so click on end process until there is just one.

Try this 1st, then we will try some other stuff.

This is not, I repeat not, a problem their end.


I have seen this often, and usually after I have experienced problems. It seems to be a bug when you exit a casino. Although it closes as expected on the desktop, for some reason the task does not unload as it should, and continues idling in the background, often holding on to a considerable amount of RAM. When starting another casino, it seems that sometimes this creates a conflict, and it crashes.

I have also had problems where the lobby will crash and get closed by the OS, but the game in play carries on running as though nothing has happened. The lobby tab also vanishes. When the game is closed, there is no lobby to return to, and the whole casino exits.

GNUF in particular sometimes stops responding when exiting a game, rather than returning to the lobby.

This all started when the update that allows games to run in separate windows, rather than tabs, came along. It seems that in order to support this, games now launch as a distinct task, rather than as part of the main casino task, which now appears as "casinolobby.exe", with each game having it's own instance of "casinogame.exe" running. It does not matter that players have not activated the games in separate windows feature, the new structure is still used for launching the tasks.

Such a major change often corrupts the file structure of the MGS common cache, which needs a full clean up and reinstall from scratch to cure. This gets rid of all earlier versions of any .dll and other game files, and ensures only those for the new lobby are there.

It would be worth waiting for 32Red to confirm that the bug has been fixed before doing this, as otherwise you may simply reinstall a duff file.

Doing this will cause you to download over 10Gig through your internet connection in a relatively short space of time, which is why it can be such a problem having to do this too often. This will blow most caps on budget ISP products, and can result in throttling even on "unlimited" contracts like Virgin Media.
 
I have seen this often, and usually after I have experienced problems. It seems to be a bug when you exit a casino. Although it closes as expected on the desktop, for some reason the task does not unload as it should, and continues idling in the background, often holding on to a considerable amount of RAM. When starting another casino, it seems that sometimes this creates a conflict, and it crashes.

I have also had problems where the lobby will crash and get closed by the OS, but the game in play carries on running as though nothing has happened. The lobby tab also vanishes. When the game is closed, there is no lobby to return to, and the whole casino exits.

GNUF in particular sometimes stops responding when exiting a game, rather than returning to the lobby.

This all started when the update that allows games to run in separate windows, rather than tabs, came along. It seems that in order to support this, games now launch as a distinct task, rather than as part of the main casino task, which now appears as "casinolobby.exe", with each game having it's own instance of "casinogame.exe" running. It does not matter that players have not activated the games in separate windows feature, the new structure is still used for launching the tasks.

Such a major change often corrupts the file structure of the MGS common cache, which needs a full clean up and reinstall from scratch to cure. This gets rid of all earlier versions of any .dll and other game files, and ensures only those for the new lobby are there.

It would be worth waiting for 32Red to confirm that the bug has been fixed before doing this, as otherwise you may simply reinstall a duff file.

Doing this will cause you to download over 10Gig through your internet connection in a relatively short space of time, which is why it can be such a problem having to do this too often. This will blow most caps on budget ISP products, and can result in throttling even on "unlimited" contracts like Virgin Media.

It points at a corrupt cache, hence me giving details of how to do a thorough registry clean, a really simple answer on how thorough you have removed the previous installation here is given as soon as the fresh installation is nearing it`s end, if you are met with `You already have an account with us`, you have not cleared it correctly, however, if you land on the new player window, requesting all details you have done it, just click on the I already have an account option and bingo, you are good to go ;).

Footnote:- I have yet to use a registry cleaner that removes every single casino file, manually is the only way to do this.
 
Was there really a need to start a thread complaining about this because you were unable to play 50 free spin @ 0.30 (total worth 15 quid??).

32Red/Dash have done right by you before (and countless other thousands), as noted in the previous thread. It's your right to complain, but couldn't you of given them a bit of slack before crying on the forums again. This is not the virtual group ffs.

Technical faults happen, in the world of PC's with millions of different connections, component configs, and user profiles (no doubt bloated with countless pieces of crappy, malware ridden software).

There is no magic wand, some real human being has to troubleshoot and resolve this problem somewhere, most likely in conjunction with MSG complicating the matter. It's in the best interest for Dash/32Red to have this fixed, stop taking these things as personal insults!

As for my attitude, I'm a ICT Engineer. When a problem is reported to me by the help desk, I work solidly, regardless of time or shifts to resolve the issue. At this point we are working on the problem, we know about it, we are trying to fix it.

What we don't need is for it to be reported 10,000 more times (often by the same people again and again). If the hope for the user is to get senior management involved, it doesn't matter, they will be told the same thing - we are already working on it. If it got splashed across the Internet message boards for some bizarre reason, guess what? The same people already trying to resolve the issue, will still be trying to resolve the issue.
 

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