Someone is messing with me....please advise

[just play]

I received this email this morning from Superior Casino.....

Dear,

Your account will remain permanently closed.

We advise that you close your account at any gambling site and find other forms of online entertainment that are not detrimental to your finances.

Take care and have a nice week,

Stephen Vaughn
Superior Casino Host

I haven't received an answer, so I went to live chat and asked...here is the chat.......

Suzy: Welcome to casino Live Chat. How may I help you?

me: hello, I received an email from Stephen Vaughn saying my account was permantly closed for gambling problems...i have no idea what this is about and he has not replied back to my email from this morning

Suzy: May I ask for which casino this is?

me: superior

Suzy: May I have your Login name and email address please?

me: meeeeeeeeeeeeeeeeee

Suzy: One moment please.

me: Suzy?

Suzy: Ok we did receive an email from you requesting to closed the account because you said that you spend all of our money gambling on line and you have used all of your husbands money too. you cant help yourself

me: WHAT??????????

Suzy: We receive that email From: my full name and user name

Suzy: Date: 2009-11-23 10:43:34

me: that is wrong information, must be another customer...could you show me this email please

Suzy: One moment please.

me: I haven't sent you an email this morning...last email was about movie trivia on 11-20-09

Suzy: Ok I see that this issue is by Stephen Vaughn and he is busy looking into this and you will be notified by email shortly from Stephen regarding this

me: thank you Suzy...this is wrong information...

Suzy: You are very welcome.

me: bye by

Suzy: Thank you for using Live Support. Should you have any future questions, please contact us again.

How would someone do this? Has this happened to anyone else?

 

[Marie2473]

Maybe your husband sent it ;-)
Jokes apart, this is alarming if someone is doing this just to be mean or have fun!!

 

[anniemac]

If your hubby didn't send it then have Superior send you a copy of the email complete with headings. That will show who sent it unless they used some hinky email server.

 

[vinylweatherman]

Maybe your husband sent it ;-)
Jokes apart, this is alarming if someone is doing this just to be mean or have fun!!

This is worth ruling out. Since the email was sent using her email address, and included both her name & login name, it must have come from somebody with access to this information.

Most likely a member of the family who believes she has a problem.

Once this can be ruled out, we have the more sinister things to consider. Anyone with a grudge might send such an email, but should NOT be able to include the correct login name, since players are supposed to keep this secret.

If it turns out to be a mix-up between different players (one asking to be excluded, but exclusion actually applied to wrong player), this shows a carelessness with the processing of secure personal data.

 

[LaurieJim]

Does your husband or children or friends have access to your personal login info and user name, this would piss me off and Annie gave great advice, make them show you the email.............laurie

 

[just play]

This is worth ruling out. Since the email was sent using her email address, and included both her name & login name, it must have come from somebody with access to this information.

Most likely a member of the family who believes she has a problem.

Once this can be ruled out, we have the more sinister things to consider. Anyone with a grudge might send such an email, but should NOT be able to include the correct login name, since players are supposed to keep this secret.

If it turns out to be a mix-up between different players (one asking to be excluded, but exclusion actually applied to wrong player), this shows a carelessness with the processing of secure personal data.

They never said it was sent using my email address...they just said they received an email.

My husband has no idea about online gambling, and he's lucky he knows how to turn on a computer, lol, so it definitely wasn't him, or anyone else in this house, the only other people who live here are me/him/7 yr old/2 dogs and 1 cat (maybe they did it) And yes I showed him the email and chat, I hide my gambling from no one.

Just for the heck of it, for a good laugh...I received my weekend cashback 10% bonus today before I was shut down, it was $2.90...FAR from a gambling problem.

 

[just play]

If your hubby didn't send it then have Superior send you a copy of the email complete with headings. That will show who sent it unless they used some hinky email server.

As you see in chat, I asked to see this email and "Suzy" just said that Stephen was looking into it. I will update when I receive a reply from Stephen.

Does your husband or children or friends have access to your personal login info and user name, this would piss me off and Annie gave great advice, make them show you the email.............laurie

Everyone can rule out anyone else doing this. The only people besides myself who knows my login info is the casino itself.

 

[vinylweatherman]

As you see in chat, I asked to see this email and "Suzy" just said that Stephen was looking into it. I will update when I receive a reply from Stephen.



Everyone can rule out anyone else doing this. The only people besides myself who knows my login info is the casino itself.

We are down to the mix-up explanation, or the "sinister".

Less reputable casinos will sometimes make things like this up to "get rid of players" who are not profitable, although the more likely explanation is that there has been a mix-up somewhere, and similarities in names and/or login details have caused this. Naturally, this could lead to someone WITH a gambling problem NOT getting the requested exclusion.

You should ask for the ENTIRE email, including the originating "from" address, as this should make things much clearer. If they cannot produce the email, then suggest there was never such a request in the first place, and ask them if they are just trying to "get rid of you" for some reason (winning too much? It DOES happen, players get accounts closed permanently purely for "not being profitable enough").

 

[just play]

We are down to the mix-up explanation, or the "sinister".

Less reputable casinos will sometimes make things like this up to "get rid of players" who are not profitable, although the more likely explanation is that there has been a mix-up somewhere, and similarities in names and/or login details have caused this. Naturally, this could lead to someone WITH a gambling problem NOT getting the requested exclusion.

You should ask for the ENTIRE email, including the originating "from" address, as this should make things much clearer. If they cannot produce the email, then suggest there was never such a request in the first place, and ask them if they are just trying to "get rid of you" for some reason (winning too much? It DOES happen, players get accounts closed permanently purely for "not being profitable enough").

Hmmmm....I emailed them a few months ago about something, and I remember whomever answered my email said "you are already up a few hundred with us"

Why can't they just come out and say it? Why make up false things? And this is Superior, not a rogue? A mix up seems likely.

Could some asshole hack into my email or account and do this?

I'm assuming there is a time difference between myself and Stephen, so I am expecting a reply to my email tomorrow morning.

 

[rockycatt]

the husband may have friends that know how to use computer's

question do you have auto sign in enabled ??

 

[bryand]

FWIW, Superior is the only casino to ever bonus-ban me. I did cash out big off a free chip some time ago but had to PAB to get paid.

 

[just play]

the husband may have friends that know how to use computer's

question do you have auto sign in enabled ??
Today 04:55 PM

You know what my husband does? Goes to work, comes home. He has no idea about online casinos, he honestly knows NOTHING about computers or casinos...everytime he sends an attachment he has to ask me how to do it....EVERYTIME...and he has done this 100's of times, but he still asks...lol..so when I say he knows NOTHING, I mean NOTHING.

No auto sign in....


Please everyone get off that someone who knows me did it...That didn't happen.


Well received an email from Stephen...lol...lots of information here....

Dear Kerri,

We received earlier today an email from your registered e-mail address stating that you are spending too much on gambling, even your husband's money.

We abide strictly our policies regarding gambling problems and we permanently close these accounts.

Thanks for your understanding,

Stephen Vaughn

 

[anniemac]

What I was saying is what VWM said only he said it better. The heading on the email will show originating email address.

Personally, Superior doesn't rate too high in my opinion so I would just consider it a blessing unless it rolls over to other Rivals.

I know what you mean about hubby. My SO knows how to use Ebay and that's it. And he knows about my gambling too.

 

[LaurieJim]

Then this sounds like something on the casinos part, i would damn sure ask for proof ,the whole email ,intact, i think they are trying to blow smoke up your butt and i wouldnt let it go till i found out and then id tell them where they could put their casino..................laurie

 

[just play]

If anyone can make sense out of this........

Dear,

This is the email we received as a reply to one of our own emails sent to your email address:

Type: Email
From: User
Date: 2009-11-23 10:43:34
Subject: Re: Closing account due to problem gambling (Issue #)
ues i need my account closed.. i spend all of my money gambling on line and i have usesd all of my husbands money too. i cant help mysekf


--- On Mon, 11/23/09, Superior wrote:


From: Superior
Subject: Re: Closing account due to problem gambling (Issue #)
To: my email.com
Date: Monday, November 23, 2009, 10:38 AM



Dear,

Regarding your account.

We received a message in the system that you voluntarily closed your account.

Please confirm that you wanted your account closed and please include the reason.

We have included a link to a site, that may help you

You do not have permission to view link Log in or register now.

If you have any further questions, please don't hesitate to contact us again.

Sincerely,
Richard
Superior Customer Service



--------------------

As you can see you or someone else answered the email we sent to your email: my email.com.

Please let me know if there is anything I can do for you.

Stephen Vaughn

I told him to keep shoveling his shit.

 

[just play]

Then this sounds like something on the casinos part, i would damn sure ask for proof ,the whole email ,intact, i think they are trying to blow smoke up your butt and i wouldnt let it go till i found out and then id tell them where they could put their casino..................laurie

I don't know much about computers, but this doesn't look like a header does it? How convenient that I was replying to an email sent to me from them.

I think VWM hit it....I think I was about even there, not way down like at other casinos...lol.

 

[vegetagirl2008]

Check your send folder that will tell you who sent it out. And if someone has access to your computer you need to put a password on it.

 

[Kenny Lingus]

Max, could a PAB be used to get to the bottom of this?

 

[just play]

Check your send folder that will tell you who sent it out. And if someone has access to your computer you need to put a password on it.

I did that, I did an email search in my email, nothing of what he is talking about came up....all of Superiors emails were ones I really sent.

Vegetagirl...no one has access...and p.s. thanks again for the great tourny

Max, could a PAB be used to get to the bottom of this?

I am not going to PAB and waste Max's time...if him or Casinomeister wish to do this on their own, they can, but no way am I asking them to do it...there are many more casinos I can play at.

 

[vegetagirl2008]

I did that, I did an email search in my email, nothing of what he is talking about came up....all of Superiors emails were ones I really sent.

Vegetagirl...no one has access...and p.s. thanks again for the great tourny




I am not going to PAB and waste Max's time...if him or Casinomeister wish to do this on their own, they can, but no way am I asking them to do it...there are many more casinos I can play at.

You know what it seems it might be the casino. Maybe your not spending enough money there. And made up some excuse not to let you play there. Maybe they are looking for some high rollers to give them money..

 

[LonelyHearts]

Getting close to 2012. Strange things are starting to happen. Ande gets money taken from his Credit Card by QT. Bernynhel gets money taken from his Credit Card by an alien. Then logs into his QT and see some Jewish person Credit Card registered in his account. Just Play getting accused of sending hacked emails about her gambling problems to a Rival Casino...And I can't win a Random Jackpot at any RTG casino I played at. Yep its the End of the Road Folks.

 

[swampwitch]

ues i need my account closed.. i spend all of my money gambling on line and i have usesd all of my husbands money too. i cant help mysekf

A cursory glance at your over 800 posts shows that there's no way you wrote that garbled email.

Is Superior saying anywhere that the original email from "you" came from the email address that's registered with the casino? If not, all a person has to know is your real name to open an email account and send crap out in your name. As far as knowing your Superior log-in name to use in an email...if you've ever even once posted your Superior account log-in name in any forum, Google can find it. I know plenty of people on the boards who would think it's a giggle to pull something like this on someone.

Or, like VWM said, it could be Superior coming up with an excuse to pull your plug. But, why resort to something like this? Technically, they can just close your account for no reason whatsoever. Why stupidly risk exposure by giving you this obviously false message that came from the fictional "you"? It's one thing to be exposed as liars...it's another to be exposed as stupid.

 

[suzecat]

Superior NEEDS deposits, so they decide to screw with/close accounts of players they already have (and who deposit regularly and lose)? Brilliant!

 

[vinylweatherman]

Something isn't right here


Looks like they received a request to close the account through the system, and then sent an email out asking why. The reply was "ues i need my account closed.. i spend all of my money gambling on line and i have usesd all of my husbands money too. i cant help mysekf"

The "mix-up" theory works like this.

Player A closes account "through system". Email sent automatically requesting "feedback" reason for closure. They get back the "problem gambling" response.
Since this now becomes a "problem gambling" issue, it gets dealt with by a different team (feedback is normally, on the lines of "crap promos", "bad CS", etc.)
Team dealing with it messes up, and locks WRONG account (Player B)through getting something mixed up between them. Player B finds account locked, and makes a fuss. They are told THEY asked for it to be done because they have a gambling problem. Player B asks for the emails. Casino sends Player B the cut & paste notes from the system, and since these notes are on Player B's account, casino concludes that this MUST have been done through Player B's registered email address.

What we STILL don't have is the ORIGINAL request that started this off, the one requesting account closure, which prompted the "first message" the casino has supplied in the trail.

Surely, if this started with Player B requesting account closure, WHY would player B complain when said account is found to be closed........

UNLESS, of course, .... she has a gambling problem, and this is where we hit a "catch 22" situation, where the casino is now primed to fully believe, despite overwhelming arguments to the contrary, that this Player B DOES have a problem, and they are saving her from herself by closing the account, and keeping it closed.

It's similar to the situation faced by players wrongly suspected of fraud due to a mix-up in the system. They have to disprove evidence they cannot see, yet the casino is already prejudiced against their arguments because they were initially flagged.

Both the fraud and "problem gambling" systems can be misused to "get rid" of unwanted players in a way that allows them to hide the real reasons behind it. Most regulators will accept prevention of fraud and "problem gambling" are areas where casino's do NOT have to be completely open about how the decisions are reached, and can argue that both fraudsters and "problem gamblers" will ALWAYS deny the "offence", whether "guilty" or not, so it becomes an "absolute" offence - once flagged, guilty with little chance of appeal (internally, at least).

Fortunately, there are a few EXTERNAL means of appeal, and these often show that many players are WRONGLY flagged, and are seen by casinos as an acceptable degree of "collateral damage" in order to ensure that NO "bad" players slip through. If these aggrieved players complain loudly enough, or through the right channels, then the CASINO can suffer from "collateral damage", so will look more closely at these cases, and what players seem unable to achieve over months and dozens of emails, somehow gets explained away as a "simple misunderstanding", fixed in a phonecall or a couple of emails, once the casino sees that someone with "clout" has become involved.

In this case, the question to ask now is HOW did this whole thing get "in the system". It was NOT from an email, it was from an "internal system request" for account closure. THIS is where they should be looking.


As vegetagirl says,

Date: 2009-11-23 10:43:34
Subject: Re: Closing account due to problem gambling (Issue #)
ues i need my account closed.. i spend all of my money gambling on line and i have usesd all of my husbands money too. i cant help mysekf

should be in your "sent items" folder, or even your "trash", provided you haven't cleared these out. The email to which this is a reply (as claimed by the casino) should be in your Inbox, or more likely your Trash folder, having been read & replied to. If these are the ONLY two emails that are "missing" from your account, it supports the theory that there has been a mix-up.

 

[anniemac]

Not to make light, but sounds like the person that wrote your email is the same one that wants me to pick up a WU for a million dollars but only after I have sent him some money and I give him all my personal information.

So far Superior hasn't proven you sent the email because they didn't send the originating header. So something stinks to me.

Write them off and play somewhere else that appreciates your deposits.

 

[big_mac]

I don't see why they would do this deliberately, they could just close the account for unnamed 'security reasons'.

Although they do seem quite happy to get rid of the player, they aren't even considering that a mistake / hoax may be possible.

If it is a mistaken identity, then there is somebody out there who really should have had their account closed but hasn't - I would be more worried about them.

 

[jas2587]

an original header would have all this bull in it

Date: Monday, November 23, 2009 7:04:48 PM
To: cindy XXXXXX <[email protected]>
CC:
From: "Vegas 7" <[email protected]>
Subject: Simple ways to win at Vegas 7 this month
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0 Forwarded Message(s)



Not saying you dont know what they are .......
Cindy

 

[just play]

Not saying you dont know what they are .......

I didn't know what it was...I thought it was just "too and from"

should be in your "sent items" folder, or even your "trash", provided you haven't cleared these out. The email to which this is a reply (as claimed by the casino) should be in your Inbox, or more likely your Trash folder, having been read & replied to. If these are the ONLY two emails that are "missing" from your account, it supports the theory that there has been a mix-up.

I looked in "sent", "trash" "spam" and even did a search in my email for the keyword "superior", nothing has come up?

A cursory glance at your over 800 posts shows that there's no way you wrote that garbled email

Yes, I am far from the sharpest tool in the shed, but come on....what is that first word supposed to mean? ues

edit...I also just did an email search on the "issue #" nothing came up there either

 

[chayton]

Just Play, I'd write them back and tell them to send you the mail with FULL HEADERS attached so that you can get to the bottom of this. It's extremely easy to fake where an email is coming from, but with the full headers included you can see where the mail really originated from.

When you get that, post it in here and the people who understand what it means will be able to guide you.

Lol, the only other alternative is that maybe you were sleepwalking and sent it yourself - it kinda looks like whoever was typing the message was asleep.

 

[Stovetopp]

Just Play, I'd write them back and tell them to send you the mail with FULL HEADERS attached so that you can get to the bottom of this. It's extremely easy to fake where an email is coming from, but with the full headers included you can see where the mail really originated from.

When you get that, post it in here and the people who understand what it means will be able to guide you.

Lol, the only other alternative is that maybe you were sleepwalking and sent it yourself - it kinda looks like whoever was typing the message was asleep.

Why bother? Except for pride or just curiousity they (Superior) is doing you a BIG favor.Just play at another casino Why all the fuss to give someone your money ?

 

[just play]

Why bother? Except for pride or just curiousity they (Superior) is doing you a BIG favor.Just play at another casino Why all the fuss to give someone your money ?

Yes, it's mostly curiousity from me, I will not play there again.

I am just wondering why a casino would believe I would write that email? Even someone from my household. It looks like whomever wrote that, English isn't their first language, and English is our first language in our household.

Just another funny...my husband and I have a warped sense of humor and pick on each other daily he comes home from work and all you guys had me so worried that he secretly did it (lol) I ask him again..."are you sure you didn't email the casino to close my account?" He says...if I knew how to do that I would have emailed them years ago.

 

[chayton]

Another issue is that aren't Rival casinos linked? So if one casino flags JustPlay as an addicted gambler or whatever they call it, would the other casinos do it also?

 

[KasinoKing]

Another issue is that aren't Rival casinos linked? So if one casino flags JustPlay as an addicted gambler or whatever they call it, would the other casinos do it also?

I was about to post the exact same thing!
Just Play does need to clear her name or this could have serious consequences...

KK

 

[chayton]

Maybe Kenny's right - you should shoot an email to Max and see if there's a PAB or some kind of mediation they can help you with. If it was just this one casino that's one thing but if it ends up affecting your other casino accounts too, you really should try to clear it up. It would suck if somewhere down the road you win a big jackpot and they say "Oh sorry, we just realized that you're flagged as a problem gambler. We've closed your account and here's your deposit back." ouch.

 

[LonelyHearts]

Come to think of it Just Play. How did the sender know you were married? And that you played at that certain casino? I think your husband had someone at work to do it. Maybe (just maybe) you are giving the casinos more money and time then you are giving him. He may feel he has lost a part of you. And doesnt really know how to express it. Or maybe he feel like gambling may have become a bad habit and trying to help you. Just a thought!

 

[Stovetopp]

Come to think of it Just Play. How did the sender know you were married? And that you played at that certain casino? I think your husband had someone at work to do it. Maybe (just maybe) you are giving the casinos more money and time then you are giving him. He may feel he has lost a part of you. And doesnt really know how to express it. Or maybe he feel like gambling may have become a bad habit and trying to help you. Just a thought!

LOL LonelyHearts For a moment here I thought I was reading a reply from that Doctor who used to be on Oprah I even forgot his name

 

[just play]

Come to think of it Just Play. How did the sender know you were married? And that you played at that certain casino? I think your husband had someone at work to do it. Maybe (just maybe) you are giving the casinos more money and time then you are giving him. He may feel he has lost a part of you. And doesnt really know how to express it. Or maybe he feel like gambling may have become a bad habit and trying to help you. Just a thought!

I wrote on the first page of this thread that no one did it. Period. Did you see the email they said I wrote? Do you think someone who speaks English wrote that?

Another issue is that aren't Rival casinos linked? So if one casino flags JustPlay as an addicted gambler or whatever they call it, would the other casinos do it also?

I received an email back from Stephen...he said I could re-open my account by sending ID and a bill along with a note saying I didn't write that email. Not that I'm going to.

I never saw headers, and I asked for them, strange huh?

 

[rockycatt]

only because the thread Say's help , to you ever have a tough time with any chat or other rep of that casino ? just trying to help were as another Post suggested it could haunt you later especially if you win big money

any way have a great thanks giving R C

 

[Jasminebed]

Why bother? Except for pride or just curiousity they (Superior) is doing you a BIG favor.Just play at another casino Why all the fuss to give someone your money ?

Justplay, I would send them the requested ID and the email stating that you did not write that request. As others have said, you don't want some flag as a "problem gambler" on your record.

However, I would not deposit with Superior again. That they did not say "oops, so sorry, our mistake" or provide you with the detailed header showing the originator of the email does not strike me as good service. It could be your next cashout could encounter problems because of this, even with your account re-opened.

But if they send you a "we miss you" free chip after you stop depositing, I would play it.

 

[just play]

Dear,

The reason I didn't provide the header is because we use an integrated email system with our back-end. When we receive an email from a registered email address it is assigned immediately to the sending account. In this case this email ( Issue #) was instantly assigned to your account, implying that it was sent from your email address.

Regardless of this, if you want to continue playing here I must confirm that you are the rightful owner of the account. I will need the documents requested.

I cannot speak for other Rival casinos. They make their own decisions and I cannot influence them.

Regards,

Stephen

I asked again for headers again and about other rivals seeing me as a "problem gambler", that was my reply....so now what?

 

[rockycatt]

I asked again for headers again and about other rivals seeing me as a "problem gambler", that was my reply....so now what?

not a P A B why not ask max in a pm what he thinks as a friend

 

[est129]

The support told you :

Dear,

The reason I didn't provide the header is because we use an integrated email system with our back-end. When we receive an email from a registered email address it is assigned immediately to the sending account. In this case this email ( Issue #) was instantly assigned to your account, implying that it was sent from your email address.

As a webhost administrator i can say that they're providing you with nonsense responses. Of course they do have the mail headers. Even if they do use an integrated email system (script that sends them the e-mails to their inbox) the e-mail header pass from their own host to deliver it to the system. So they can search in their mail server records for the specified e-mail record. If they're not experienced to do that, well, they must ask their tech's how to do this.

 

[silkprint]

I am thinking it came from someone who plays there with an email simular to yours and they just tagged it to your account without double checking .
Happens all the time when letters and numbers are close .
They want you to prove who you are so shouldn't they prove themselves that the email actually came from your email address .
The whole thing just smells funny and I think they made a mistake and don't care to own up to it .

 

[vinylweatherman]

The reason I didn't provide the header is because we use an integrated email system with our back-end. When we receive an email from a registered email address it is assigned immediately to the sending account. In this case this email ( Issue #) was instantly assigned to your account, implying that it was sent from your email address.

Here is the key, if this part of the system screwed up, there is no way they can check it. Once the integrated system has assigned an email to an account, that email is ASSUMED to have originated from that player, but cannot be PROVEN to have done so without unpicking the emails from the server at the point before the integrated system got involved.

Oddly enough, casinos use similar "integrated email systems" when sending out promotions to players. It works in reverse, players accounts are on the promotional list, and a script reads through the list, and generates the promotional emails, and then sends them out. I have FREQUENTLY had SOMEONE ELSE'S PROMO from such a system, due to an administrative error.

One casino rep said it could be something VERY simple, such as manual deletion of a single data cell in Excel, leading to all the others shifting up, down, left, right by one because an automated option was wrongly set, or left, in place. This leads to EVERYTHING beyond such a "bad datacell" being shifted by one or more places, and rendering any predefined associations between different cells beyond this point as "junk data". In the case described, the scenario was the deletion of an email address, with the cells below shifting up one, leading to all promotions for those players being sent not to THEIR email, but to that of the player whose data was in the row below, so we all got our promo, but wrong name and account details were quoted. The player at the end of the list qualified, but got no email at all.

If this integrated email system works in a similar manner, interrogating a table to assign inbound email addresses to specific account numbers, the SAME error can ocurr should a single cell be deleted, and the others mistakenly allowed to shift up by one. Inbound emails could then be assigned to the wrong account, that of the player represented by the row above or below the deletion. Once assigned, the audit trail is lost, with the headers replaced by the tracking code for the issue, and the email assumed to have been correctly assigned.

 

[just play]

I decided to get my account re-opened to "clear my name" so I wont run into any problems in the future. I emailed Stephen about this and here is his reply.....

Dear,

You may send your documents to [email protected] and I will receive them directly there.

You may fax them too at: 1 866 356 2549

Please include a handwritten note that states you didn't send that email and please sign it. Just for the record would be good to have.

Thanks for your cooperation.

Stephen

 

[Wildfire7]

Surely if any casino is going to close someones account for gambling problems, then wouldn't they forward the original email which was purportly sent? Also most reputable casinos will provide links to gambling problem helpsites such as Gamblers annoymous and Gamcare, at the very least they will refer you to their own inhouse responsible gambling page.

As Sherlock Holmes famously once said "when you have eliminated the impossible, whatever remains, however improbable, must be the truth?"

So if you are absolutly sure your account has not been compromised internally your end, then either the casino has screwed up, or is making a half baked attempt at getting you off their books.

It could be possible that another player with a similar user name to yourself who has asked to be excluded, has had the email sent to yourself by mistake. Incorrect emails I have had a few times. Usually related to cashback awards or bonus's mean't for another player.

The one thing regarding this particular email, is it is a bit too short and not so sweet, final emails for account closure will always wish you the best for the future, and leave an option open for you to return in the future (assuming they do want you to return).

Mike