Someone hacked into my poker account with a Trojan

[Freudian]

I do think the operator needs to take responsibility for not locking the account (or the locking not working properly) after informing the customer. But from their perspective it is you playing on your computer from your connection after it was supposed to be locked. So I am not sure if player should be allowed totally risk free play if they find out about a flaw in the program (on purpose or by accident). Which I guess is their stance on it.

Also, the player should be given his logs without any hassle. Not giving the player his logs is inexcusable. No matter what the cardroom suspects him of doing.

As for the question if you would come here if you were lying. Definately. Rougue players often look for leverage after trying to scam a casino. And having a mediator involved definately is that kind of leverage. I suggest you click on the "evil ones" link on this page.

 

[The Grapist]

I do think the operator needs to take responsibility for not locking the account (or the locking not working properly) after informing the customer. But from their perspective it is you playing on your computer from your connection after it was supposed to be locked. So I am not sure if player should be allowed totally risk free play if they find out about a flaw in the program (on purpose or by accident). Which I guess is their stance on it.

Also, the player should be given his logs without any hassle. Not giving the player his logs is inexcusable. No matter what the cardroom suspects him of doing.

As for the question if you would come here if you were lying. Definately. Rougue players often look for leverage after trying to scam a casino. And having a mediator involved definately is that kind of leverage. I suggest you click on the "evil ones" link on this page.

Yeah, I've seen the evil ones link. I should've said "after reading that page, do you think I'd come here?"

Personally, at this point, I don't see why I shouldn't get at least the money that was taken after my account was supposed to be suspended. Losing $2k to theft is a lot, but I don't see why I should take losing my entire bankroll to theft lying down.

 

[jpm]

The poker room is definitely to blame for the so-called technical error that caused the locked account to be not so locked, and therefore the loss of whatever funds after they told you it was locked. They contradict themselves when they say 'your account was blocked but access was still available for a short time'. Well its either blocked or it isn't, not like it can be partially blocked.

With regards to the IP spoofing question, it makes me wonder why you would even bring that up since you say the software was open on your screen when you woke up. If the culprit was IP spoofing, then it wouldn't have been on your screen.

 

[The Grapist]

With regards to the IP spoofing question, it makes me wonder why you would even bring that up since you say the software was open on your screen when you woke up. If the culprit was IP spoofing, then it wouldn't have been on your screen.

I brought it up because my friend sent me a PM on another forum

These people keep talking about how it couldn't have played poker without being on your computer, but they're ignoring what I think is an obvious answer:

1) Download files which let them log in through the saved password on your computer, or if you type it in manually, keystroke logger

combined with

2) IP spoofer. I'm sure they're out there and I'm sure they can work.

Suggest that in that thread and see if that makes any sense to them.

He knows more than me about computers, so I listened to what he said.

 

[The Grapist]

Well, it's been over a week, and no news from Bryan or anyone.

 

[The Grapist]

Its been over six weeks, and nothing from anyone. The affiliate told me that he found one person who agrees that I should at least get the last $1,000 that was taken, but so far, nothing has been done.

I havent received an email from Bryan either. This really sucks, theres still money in the account, and I cant access my account until the situation is resolved, as Pacific put it.

And to top it off, Im officially broke, so the money in the account is really needed. I dont know why I havent received any correspondence from Bryan.

I really dont know what to do right now.

 

[mary]

Let me get this right, you had a wireless connection to your pc?

Which means that, depending on signal strength and all, any of your neighbors could have used your network connection.

Do you live in a college housing part of town by any chance?

Welcome to the wonderful world of computing, in which you have to run a firewall, an encrypted wireless connection, anti-virus software, and anti-adware.

They definitely owe you the money lost after they were supposed to have "closed" your account. Had they done so, neither you nor the hacker exploiting your security flaws would have been able to use the poker game to move money out of your account to a confederate.

What happened with the affiliate that had referred you? That person would have recieved a percentage of the rake and as a business partner of the casino would have the most leverage.

 

[The Dude]

Its been over six weeks, and nothing from anyone. The affiliate told me that he found one person who agrees that I should at least get the last $1,000 that was taken, but so far, nothing has been done.

I havent received an email from Bryan either. This really sucks, theres still money in the account, and I cant access my account until the situation is resolved, as Pacific put it.

And to top it off, Im officially broke, so the money in the account is really needed. I dont know why I havent received any correspondence from Bryan.

I really dont know what to do right now.

Sorry for the delays. The summer was pretty insane here, and I took time off in August. I'll get to this right away.

 

[The Dude]

I awaiting word back from the poker room.

Just to clarify something, the casino has stated that this player played from his computer:

However, as all our evidence points out that your account was accessed from your PC using your username and password, we cannot support your claim that a third party was involved and that this incident occurred due to our
negligence.

I won't be happy if I am wasting my time here.

 

[The Grapist]

I awaiting word back from the poker room.

Just to clarify something, the casino has stated that this player played from his computer:



I won't be happy if I am wasting my time here.

You aren't wasting your time, a few people helped me establish the fact that there was a trojan on my PC, and that it is likely that it had something to do with my problems.

I've said before, it doesn't look "good for me" but I'm being honest. The last thing I want to do is to waste your time, and everyone else's time on the forums.

Plus, I know for a fact that at least once during the duration that I had an account with Pacific, that I logged in with my mom's laptop, so the fact that they said that it was only one IP address shouldn't be true.

Edit: When I told Pacific about the fact that I had a trojan, they told me that it was my responsibilty for my computer's security. I can accept that, but I won't accept that after I called, after I told them that something was wrong, and after they assured me that my account would be closed, more money was taken. Losing $2k because you didn't keep your computer secure is a hard pill to swallow. But losing another $1k after you told the poker room to close your account is something I don't think I should stand.

 

[jpm]

Don't count me amonst those, I've never said that it was the likely cause of this problem. I'm not convinced that it was.

The only thing I agree with is that they owe you the money that was lost after they failed to lock your account when they said they had locked it. Their technical issues are not the player's problem. Once you tell them to lock it and they say its done, then it should be locked. Anything that happens afterwards is totally on their shoulders.

 

[The Grapist]

Don't count me amonst those, I've never said that it was the likely cause of this problem. I'm not convinced that it was.

I didn't necessarily mean anyone here. People on the forum that referred me to this site convinced me that the trojan was likely somewhat involved. (Although I'm not fully convinced, I don't think it really adds up :-/)

The only thing I agree with is that they owe you the money that was lost after they failed to lock your account when they said they had locked it. Their technical issues are not the player's problem. Once you tell them to lock it and they say its done, then it should be locked. Anything that happens afterwards is totally on their shoulders.

Absolutely my point. (As much as it pains me to say.) Whatever happened prior to my account locking should be moot in the eyes of Pacific. I'm fighting a losing battle against them over what happened prior to my request to have the account locked. (Six weeks of a stalemate is proof). They claim that what happened to my account before the lockout is my problem. I obviously would disagree. But as soon as I requested to have my account locked, and was assured "no money can possibly be taken out at this point" then no money should've been taken out.

 

[pokeraddict]

I am sure somewhere in their T&C it states you are responsible for your account # and password as well as your networks security, too bad if it got hacked in their eyes, it really isnt their fault. This other is gray area.

Pacific is known for all sorts of support issues, software issues and security issues. Go to

You do not have permission to view link Log in or register now.

and search for them. Now I am assuming one of two things happened when they locked you out.

You (or someone else) was still logged in and it did not kick in until they disconnected.

They dont know what they are doing and didnt lock you out like they thought.

I agree if they locked out and the software still allowed a login then it is their fault. Here is your problem. Pacific has caught people colluding from player complaints, guess what they do? They keep the money instead of what other rooms do as many major rooms will refund this back to the players who were cheated(there is a thread from Jim Kuhn at casinomeister and endless ones on this topic at 2+2). Pacific has nailed people bonus abusing, guess what they do? They keep the money. Their policy of seizing money does not make your situation look good.

Maybe Bryan can help, especially if there is still some money in the account. They at least owe you that. Good luck.

Moral of the story........

Stay away from Pacific. The games are easy but it has been shown time and time again their software is terrible because, its slow, it only lets you play one game at a time, it times you out alot, no stats, no notes, and it lets people on same IP play at same table making for easy collusion which has proven to be a massive Pacific issue. Another issue, the longest cashouts in the business, typically 5-7 days and a bonus structure that is hard for tight low limit players to clear (based on money put in pot not raked hands).

Of course many people love the place because the games are so easy and full of fish and if you are patient both because of the one game only rule and the slow cashout rule it can be profitable, I cannot blame them for a second, but as soon as you have some sort of issue with them it goes downhill fast as shown by endless complaints about Pacific in the poker forums.

 

[jpm]

Are they a skin pokeraddict, or standalone? In other words, are there others in this family that are basically the same place ala Prima or are they just pacific and nobody else?

 

[pokeraddict]

Pacific is not a skin of any room and I do not know of any rooms that are skins of it, I also double checked Link Removed ( Old/Invalid) and did not find any skins. They are the poker room of Casino on Net, obviously a well respected (one of my favorite) casinos but their poker room appears to have gotten so big so fast it has not been managed well IMO.

I finally played there for first time lately and emailed support a test question to see how fast they would respond. It was in reference to the deposit bonus. I had my reply in 54 hours.

If you want some humorous reading search the zoo (2+2 interent forum) for Pacific, you will see some things that are baffling. The latest post I read on it was a player wanted to change his name after he had not played for a year, Pacific said no which is a typical response. Their excuse is other players may have notes on you and this is not fair, their solution, open another account! WHAT? Doesnt this defeat the purpose of your excuse? Most of the complains are about time outs or other software issues. Also Pacific gets by far the most collusion accusations and has admitted they have no safeguard to prevent 2 people on same IP from playing at same table.

 

[RiverRat]

If your account was up 10 grand, would you have called Pacific and told them you owed them money?

 

[The Grapist]

If your account was up 10 grand, would you have called Pacific and told them you owed them money?

I don't quite understand what you mean.

My account was up nearly $3.5 grand. First $2k came missing, and I called up and told them to freeze the account, and they said that they would run an investigation. Then the next day (or same day, technically) another $1k was missing, after they said the account was blocked and safe.

 

[RiverRat]

I don't quite understand what you mean.

My account was up nearly $3.5 grand. First $2k came missing, and I called up and told them to freeze the account, and they said that they would run an investigation. Then the next day (or same day, technically) another $1k was missing, after they said the account was blocked and safe.

I was just thinking the other side. I know the answer is no as most people would probably not tell. If the player that "took over your account" happened to have made you alot of money, and you not knowing what happened, saw extra money in your account, would you have alerted the casino. Just being devils advocate. I agree that once you said hold the account it should have been frozen.

 

[Petunia]

Watching this lot unfold, I need to make a few things known:

1) Fact: It is possibel that the CASINO has a virus on their games, and this is how your account was hi-jacked (please read up on ZOMBIE trojans)

2) Fact: It is casino policy to NEVER pay out in a dispute like this, some settlement agreement might come to light, but they will NOT pay.

3) Fact: As much as it is not encouraged, and you will not be told to do so, the ONLY way you are going to get SOME of your money back is by doing a credit card CHARGE back, and THIS is going to make your life hard!
Most casino's actually make you sign a credit record in the event that you cash out, so if you ever cashed out, and signed such a record, you can only charge back up untill that day of you cashing out.

4) Fact: Trojan or Fraud, it matters not. What matters is that you have asked for your account to be locked, and it wasn't! It is the casino's responsibilty.

5) Fact: If the shoe was on the other foot, you would not have made such a fuss, nor said anything.... BUT it is not!

THAT is all I have to say!

 

[The Grapist]

Bryan, has Pacific contacted you yet?

Petunia, are you saying that you don't believe that they'll even give back the $1k that was lost after they were supposed to close the account?

 

[Petunia]

Bryan, has Pacific contacted you yet?

Petunia, are you saying that you don't believe that they'll even give back the $1k that was lost after they were supposed to close the account?

It all depends on the 'settlement' agreement. They KNOW they SHOULD give you the money back, but in all likelyhood they are NOT going to!!
I have spoken with a few friends in the industry, and at best, they might just 'settle' on giving you the amount used to 'buy in'.

It is at the descretion of the casino operator (NOT THE CALL CENTER PERSON) BUT... point is: They do not pay. That is their policy.

 

[The Dude]

Bryan, has Pacific contacted you yet?

Petunia, are you saying that you don't believe that they'll even give back the $1k that was lost after they were supposed to close the account?

They emailed me this morning stating that they are still looking into the matter.

 

[The Grapist]

They emailed me this morning stating that they are still looking into the matter.

Gee, that's funny, everytime that I e-mailed, they immediately replied saying that they've made their decision, and they wouldn't be looking into the matter any further.

Well, it looks like just the fact that you e-mailed them made them actually take action. Thanks.

 

[jpm]

Watching this lot unfold, I need to make a few things known:

1) Fact: It is possibel that the CASINO has a virus on their games, and this is how your account was hi-jacked (please read up on ZOMBIE trojans)

Yes, do read up on ZOMBIE trojans as they are typically used to email spam and launch denial of service attacks on computers, not to login to someone's poker account and play a few hands. The fact is, almost anything is possible when it comes to computers, but most of those are not probable.

 

[jinnia]

Yes, there are Remote Control Trojan Horse Software that makes any virus you have seen to date seem like harmless child's play. These programs will allow anyone on the Internet to remotely control your computer. They can collect all your passwords, access all your accounts including Email and PeopleSoft, read and modify all your documents, publish your hard drive so its shared across the Internet, record your keystrokes, look at your screen, and listen to your conversations on your computer's microphone. You'll never know its happening.

Consider for a moment the implications of someone controlling your computer. They would have access to any account you access from your computer. If you access your employer's systems, they could use those accounts to perform fraudulent transactions. They could perform online stock or banking transactions with your personal accounts. They could read your email and send email in your name. They could use your computer as a stepping stone to another computer in which case you may get blamed. The victims of any abuse performed by the controller of your computer would only see your computer's network address. You may even be sitting in front of the keyboard when the computer is used in some crime. This would make it very difficult for you to prove your innocence, particularly if the actual perpetrator erased the evidence of their presence after performing the crime.