I cant imagine you will ever see a penny of this but the fact they blocked it and more money was missing, hmmmm, I would have to say they owe you that. Here is what probably happened. If someone hacked your account they found a friend and chip dumped. Pacific must know who the beneficiary of this loss was. Since I have heard time and time again their cashouts are very slow (5 days usually) this money still must be in their system, at least as pending. There would be no other reason to hack someones account unless they dumped, what good would it do? Maybe they know you? Roommate? family member? angry girlfriend?
They said that the style of play did not seem like chip dumping, because the span of play was a few hours, and 647 hands were played. I've noted that this is almost as many hands I played in a span of 9 nine days.
The only people in my house are myself and my mother. I was tossing and turning in my bed for that night, and my mom was dead asleep. That either leads to a trojan or me. I know it wasn't me, but Pacific doesn't care for that.
I'm also insulted that they lied about some facts in the case. They claimed that the style of play, the game played, and the stakes played were the same throughout the whole time.
The style of play was obviously different (the guy would do shit like RAISE WITH 72OFF AND 32OFF), the game was Texas Hold'em (Pacific Poker's most popular game), and the stakes were 15/30.
The tables were still high stakes, $15/$30, though not the highest which is $20/$40. The player on your account profited for the most of this time, and your account balance which began as $2955, reached a maximum of $4038. A total of 647 hands were played, and a sum of $36,366 wagered on the tables in this time. This is not the normal pattern for obvious chip dumping.
The part in bold is a blantant lie. And I can't comment on the part about the maximum balance and stuff. It wasn't me.
They've sent me some e-mails, some containing some nasty stuff, and they've said
As such, I can only offer you a choice between two courses of action:
1) You can admit that it was you who played and continue to use your
account as normal, in which case we will process your cash out request
2) You may wish to terminate your account with us, in which case we will
refund your current bankroll amount to you, by wire or draft, as well as
release your cash out. Your account will be permanently blocked from our
systems, as well as all credit cards used to deposit with us.
Please contact us at your earliest convenience and let us know how you
would like us to proceed.
Very classy of them.
Unfortunately, people try all kinds of scams at online casinos, so they've heard it all before. Hence the accusatory email. I've read a few nearly identical stories here before and it always turns out that it was someone else in the house (or the person themselves) who were the actual culprit.
Not saying that is the case here, but I think you should check on anyone else who had access to your computer during the times in question. I've yet to hear of any kind of trojan or virus that would allow you to play at a casino or poker room remotely. They can very easily tell from the IP address where the connection came from, and all of that info is routinely logged on the server.
What operating system are you using? Are you using a router of any sort between the computer and cable/dsl modem? Are you using any antivirus, antispyware, and/or internet security programs?
Windows XP, Norton's Anti-virus (which was disabled because it was slowing down my PC), Linksys router between the cable modem and PC.
I know it looks like it was me, which pisses me off. I mean, looking at the case from a detached perspective makes it look like it was me. This really sucks.