- Joined
- Jun 16, 2026
- Location
- London
So I previously mentioned about my SoF which finally came to an end! MRQ closed my account for having third party transactions on my bank statements, and forfeited my withdrawal.
I would assume that the period of time between them prompting me to submit documents up until them suspending my account any deposits made in that period should be returned to me, as in that case I'm being freerolled being able to deposit to no end but withdrawing is being blocked.
I raised a complaint about this on the 10th June which was not acknowledged, after chasing them down on the 18th June they sent me an email saying the Sof is still being reviewed but more importantly my complaint has been formally logged and reviewed as well.
Now on the 26th June I get an email from Gabi, one of their complaints team who tells me she is now handling my complaint and it will take 8 weeks from the 26th to complete as thry have now acknowledged it... but didn't they say previously they have acknowledged and are reviewing my complaint?
Anyways, their timeline is 14 days to provide a stage 1 review, today marks 4 weeks from their provided timeline and I'm yet to recieve a stage 1 review. Being that they still have ti give a stage 2 review if I'm not happy with stage 1 how is this sufficient time? And I'm sure you can notice if we go off when I initially submitted my complaint on The 10th or the 18th when they mentioned my complaint is being reviewed they are long past this deadline.
The resolution I wanted was to have my deposits back during that period of time yet this seems very difficult for them to do and it seems like they're fishing for a way around it. And from the reviews I've seen on other sites it seems like the amount of negative reviews is ever-growing.
Nice way to say avoid MrQ their team is very incompetent of handling anything or responding. I would say I recieve an email once a week from their complaints team but the lackluster emails of essentially being told we appreciate your patience wait more is underwhelming.
I haven't been provided a deadlock letter nor a stage 1 review but i plan to raise this to thr ADR this week as I believe I am nor getting anywhere while trying to resolve with MrQ.
I would assume that the period of time between them prompting me to submit documents up until them suspending my account any deposits made in that period should be returned to me, as in that case I'm being freerolled being able to deposit to no end but withdrawing is being blocked.
I raised a complaint about this on the 10th June which was not acknowledged, after chasing them down on the 18th June they sent me an email saying the Sof is still being reviewed but more importantly my complaint has been formally logged and reviewed as well.
Now on the 26th June I get an email from Gabi, one of their complaints team who tells me she is now handling my complaint and it will take 8 weeks from the 26th to complete as thry have now acknowledged it... but didn't they say previously they have acknowledged and are reviewing my complaint?
Anyways, their timeline is 14 days to provide a stage 1 review, today marks 4 weeks from their provided timeline and I'm yet to recieve a stage 1 review. Being that they still have ti give a stage 2 review if I'm not happy with stage 1 how is this sufficient time? And I'm sure you can notice if we go off when I initially submitted my complaint on The 10th or the 18th when they mentioned my complaint is being reviewed they are long past this deadline.
The resolution I wanted was to have my deposits back during that period of time yet this seems very difficult for them to do and it seems like they're fishing for a way around it. And from the reviews I've seen on other sites it seems like the amount of negative reviews is ever-growing.
Nice way to say avoid MrQ their team is very incompetent of handling anything or responding. I would say I recieve an email once a week from their complaints team but the lackluster emails of essentially being told we appreciate your patience wait more is underwhelming.
I haven't been provided a deadlock letter nor a stage 1 review but i plan to raise this to thr ADR this week as I believe I am nor getting anywhere while trying to resolve with MrQ.
