SLottyvegas , funny t&c forsing..

[miksaxxx]

If you deposit with one of the codes you are certainly not bound by a €200 withdrawal cap. That you have to wager your deposit 5 times on slots makes a lot of sense - otherwise you could withdraw your deposit after 1x turnover and play your free spins afterwards basically with minimum risk involved to your original deposit.

You have to be aware that betat has very stringend anti-AP rules and if you try some tricks they will track you down. There have been other cases of that in the last 2 years and in all of them I agree with betat.

I'm 100% there is something missing in this story. I hope the reps can clarify.

Is it sayed somewhere that you cant play afterwards the spins? In promo is saying , you must turnover deposit x times.

I think it was 3 times before. . So it is risk to get turnover 3 times and when it is 5 times, it is harder. And how many loses that 100 € ..



And ofcourse there is still wagering recuirements for free spins. .

If someone deposit 5000€ and gamble it twice , but cant withdraw , because he is still having those free spins and that mean : wager still 15000€ to get withdraw ..

 

[Igor82]

PM

miksa,

Messaging me in private to reply to thread you already started just doesn't work. It's a moot way of going about it.

5x turnover requirement is enforced due to a high number of customers depositing and withdrawing with very little wagering in order to enjoy their free spins. after enough customers employed that strategy, we enforced a deposit turnover.

As for the cap, i really need to let Karl/Jorge or CS know about it.

One point from myself as the CEO though. I built sites that allow yo uto handle your case with CS, escalate to CS managers, file a complaint directly with casino management about CS treatment (file a complaint page, linkable from every page) and send me a direct email from your my account page.

This issue could be everything from CS taking AP protective clauses too far, to issues that at this moment, myself, from an airport lounge half a world away, i would not have been aware of - so posting the issue you have in public, prior to trying to resolve it, then messaging me in my CEO capacity to help you resolve it is never going to start this conversation in a good way. Something to think about.

I've forwarded the link to my team. I trust their judgement on your account implicitly and i have asked them to look into it in detail.

They'll be in touch on Monday, during working hours, via e-mail or PM. This thread can move to PAB process should you not be able to resolve this amicably.

Thanks

Igor

 

[Jasminebed]

Bet-at is a great casino, IMO. If you deposit and take a bonus, you can withdraw and forfeit the bonus if you get lucky early.

While the amount you can win is capped on free spins (i.e, from the free spins themselves is capped, with wagering), once wagering is completed and it's converted to cash, it's now yours.

If you don't wager 5x, you don't get the free spins. If you bust out before 5x, they still give you the free spins in my experience.

They take all their players seriously, give them until the weekend is over to reply to you.

I actually have a private message to the rep awaiting reply. I don't expect everyone works 24/7. Reps have family and lives too, and frontline CS can only do so much.

My personal RTP at Bet-at is low, but their great customer service keeps me returning again and again. Only recently been dealing with Slotty Vegas, same team, and same great support IMO.

Mind you, the best I achieved from free spins during Thailand promo was $182. So $200 cap did not affect me.

 

[hedgehok]

From your T&C:

8.27 Unless otherwise stipulated, withdrawals stemming from free spins or no-deposit bonuses will be capped at a maximum amount of £/$/€200/NOK/SEK2000/RUB10000, irrespective of the amount of bonus funds turned real. Deposits placed while the player has an active bankroll obtained from said free spins promotions will be refunded and the cap implemented irrespective of gameplay following the deposit.

Could you please elaborate if/how this effects the freespin-codes where you need to deposit? Is there really some sort of withdraw cap?

Let's say you play them right off the bat and build up a bonus-balance. Afterwards you move on to DoA:

scenario a) You hit a wild-line while you are still on your cash-balance: your winnings will be entirely yours and the bonus-money from the FS will be converted into cash after you've met the WR.
scenario b) You hit a wild-line after you have dipped into your bonus-funds. In this case your winnings will be cut-down to €200.

Is this correct?

 

[Igor82]

I'm on my phone so i'll keep it short. Spoke to Karl on the phone for clarification. He will issue a statement.

Deposit free spins in non abusive cases DO NOT have a limit.

That said OP has already been contacted by Karl in the past so this case isn't represented appropriately.

Karl is expecting a daughter any day now (woop woop) and is spending some family time. I asked him to address this when back at work and not before.

Igor

 

[citizenx]

miksa,

Messaging me in private to reply to thread you already started just doesn't work. It's a moot way of going about it.

5x turnover requirement is enforced due to a high number of customers depositing and withdrawing with very little wagering in order to enjoy their free spins. after enough customers employed that strategy, we enforced a deposit turnover.

As for the cap, i really need to let Karl/Jorge or CS know about it.

One point from myself as the CEO though. I built sites that allow yo uto handle your case with CS, escalate to CS managers, file a complaint directly with casino management about CS treatment (file a complaint page, linkable from every page) and send me a direct email from your my account page.

This issue could be everything from CS taking AP protective clauses too far, to issues that at this moment, myself, from an airport lounge half a world away, i would not have been aware of - so posting the issue you have in public, prior to trying to resolve it, then messaging me in my CEO capacity to help you resolve it is never going to start this conversation in a good way. Something to think about.

I've forwarded the link to my team. I trust their judgement on your account implicitly and i have asked them to look into it in detail.

They'll be in touch on Monday, during working hours, via e-mail or PM. This thread can move to PAB process should you not be able to resolve this amicably.

Thanks

Igor

Hi Igor

I did not know of this.

Could you please answer a few questions for me?

1. Is this at Slotty and BETAT?

2. When was this effective from?

3. Did you notify us of this policy change?

4. DOA at Slotty has a 50% wagering impact. Does that mean the requirement is now effectively 10x turnover in DOA play?


Thanks.

 

[miksaxxx]

Ok..

Now we are talking about those super spins codes.

Yes , i have collected super spins offers all , and readed terms.

I like to play Jacks or better , and played it with high stages 25€-50 . So I have had luck from that game and could withdraw my funds. . Not allways.

So deposit and tryed luck, with game which i like. 25-50€ bet isn't minimal risk.

But I still havent broke any promotion terms. .

I have winned and busted.

This was first time when , i winned from those free spins.

It is where Karl is goming. .

 

[miksaxxx]

So money comed just now

Case closed.


So everything is fine. And I have and still rate betat and slottyvegas to 10 points. They are and will be in my favored list in my profile site.

Next time , when i am pissed off . I go walking first.

My fault from posting this thread. . Should have contact reps first.

Super huge thumbs for all reps to betat and slottyvegas. .

 

[Jono777]

Oh look, I was right again!

Glad you got it sorted and admitted the 'mistake' lol

All the best!

 

[Igor82]

Your attitude is abhorrent John. No actually you arent right. As usual you gossip and guess and aren't contributing in a productive manner in any way.

Michael chose to recredit the amount to save me the hassle of fighting with unreasonable folk like yourself in between the flights on a Sunday afternoon.

I would have defended his decision until cows come home. In fact the OP has already been banned from this promo and requested a re-enabling because he would deposit, withdraw then claim free spins. He is one of the reasons every one else has to suffer the 5x turnover now.

As I said before Karl will answer this during work hours and I'll ensure to answer your claims of "knowing this donew to someone" separately.

If you have an issue with a way an establishment operates it's simple - don't play. You'll be doing us a favour as well be free to treat genuine customers better and in a more relaxed manner.

I tend to lose my cool against folk like John here who seem to live for a decent moan and not much else which is why I don't post any longer.

Karl will issue a resolution to this. Needless to say, OP will not be claiming any free spins go if forward.

Igor

 

[Igor82]

Citizen, if you dont mind to wait a day for your answer I'don't appreciate it. I'm fuming right now at this hearsay attitude of a guy who has just about zero clue what he is talking about and as usual it creates a sea of speculation which needs clarification when there was no issue to begin with in the first place.

Karl will address this however as I said he is expecting a daughter any day and today he is not going to be near a pc at any time soon.

Igor

 

[Jono777]

abhorrent
əbˈhɒr(ə)nt/Submit
adjective
inspiring disgust and loathing; repugnant.

^^^ There is no need for this, especially from an accredited casino rep! - In fact your the 'owner' are you not

If you go back and read my input on this thread you will see and hopefully understand that I was actually defending the casino in this thread, nothing else.

I merely attempted with my post last night to keep things from escalating into the usual slating of each other and becoming an 'Us Vs Them'

I pointed out to the OP that maybe they should have some patience, speak to you and your team before posting a thread full of anger and negativity.

In fact you actually 'thanked' my post so this latest post from yourself Igor has left me shocked and slightly offended, not to say at least very surprising to see!

The comment regarding 'Look's like I was right' was aimed at another member who had suggested that my good etiquette and diplomacy were not the way to go.

I sincerely hope this is just down to a misunderstanding / miscommunication between us and nothing more!

Edit: Just re-read and your not the only one fuming, at what point do or did I gossip, merely suggested a diplomatic approach to a problem I actually did NOT get involved in and tried to help as a decent human being, nothing more!

Comments such as 'Folk like John' are unneeded, folk like JON have sat in the top thanked for months and months now so I must be doing something right, plus I'm sure if I knew nothing as you suggest others would have given me a heads up long before now.

Sorry to keep adding but your post has got me seething, no need, especially as I say again I took YOUR side

https://www.casinomeister.com/forums/threads/slottyvegas-funny-t-c-forsing.69434/

https://www.casinomeister.com/forums/threads/slottyvegas-funny-t-c-forsing.69434/

 

[Igor82]

Yes i am the owner which is why i can allow myself to say it the way it is. It influences my busienss. OP got banned from abusing this promo, requestd reentey and posted half information publicly. I lose my cool over this considerig how hard the guys work on bringig creative things to this comunity month in and out.

As for your post, frankly I'm on my phone with notifications coming in left and right. There was an op here who stated he knows of an affiliate who was cheated but once they made a complaint we paid up which is absolute fallacy.

I connected "i was right" to that post. I went a few pages back and realisedo it was a different poster all together. You have right to be offended. I sincerely apologise to you for my reply.

I'll let Karl clean up the mess i left until I'm back in office and I'm able to write a decent reply.

 

[incrediblestuff]

Glad you made a mistake there Igor! Figured something like that: the poster you mentioned "Perez77" doesn't master the English language to the full extent, which make his statements seem quite abrupt and harsh, or so i'd like to believe (giving all people the benefit of the doubt) nevertheless, it appears those statements are indeed a bunch of hearsay, as is often the case on the internet.

I am glad this was cleared up, although it seemed there was, as usual more to the story, and this is not really cool, but i fear may also be something that is hard to avoid in forums...

I know Jon will cease to be mad as soon as he read your reply, and as for you, you better stop reading for today and focus on your travels! Getting all worked up, isn't going to let you enter whatever appointment you have, at your best!

Wishing you a great further trip, and hopefully, this wont chase you away for yet another few months!
Miss your posts about various aspects of the business!

 

[Igor82]

Thank you

It put a smile on my face. I was fuming at myself

 

[citizenx]

Citizen, if you dont mind to wait a day for your answer I'don't appreciate it. I'm fuming right now at this hearsay attitude of a guy who has just about zero clue what he is talking about and as usual it creates a sea of speculation which needs clarification when there was no issue to begin with in the first place.

Karl will address this however as I said he is expecting a daughter any day and today he is not going to be near a pc at any time soon.

Igor

Hi Igor,

Of course. I think its fair to say most of us have a great relationship with Betat/Slotty and think most of us can understand the sentiment and issues.

Absolutely no rush and all the best to Karl and family when the time comes.

 

[hedgehok]

Good to have things settled before it got messy. I'm looking forward to the comprehensive statement on monday.

And Igor please send Karl my/our sincere best wishes and good fortune for the birth of his daughter. It's going to be some wonderful days for sure.

 

[Harry_BKK]

My 2 cents

Facts:

- Bet-At/Slotty are among the best places to play.
- Generous bonus/FS offers - something for everybody pretty much every day of the week
- Best bonus WR on offer - if you don't touch the bonus money you can withdraw whenever you like!!! I think that is fantastic.
- Competent and fast CS team
- Great VIP team and offers
- Super fast payouts, mostly below 1 hour
- Fantastic extra CM promotions
- Very active and fair CM reps

Referring to what has been discussed here:

- Nobody at Bet-AT/Slotty will think of capping a withdrawal if you are a genuine player, who deposits & plays regularly
- To be honest, i never even thought of depositing, then withdrawing and then playing the free spins....that is just plain cheating in my view ... it is in the same class as opening multiple accounts etc.
- Abusers who do that kind of stuff will be found out eventually and understandably Bet-AT has to respond to that in some way to protect itself from them
- The soon these abusers have then a withdrawal declined we will be reading posts like the one at the beginning of the thread (why they never write the whole truth, i do not understand...it will come out anyway, be it by posts or a PAB)
- Everybody else will suffer due to the abusers of the offers, so the sooner they are found out the better for the rest of us.

Moral of the whole story:

Play fair and win square and you won't have any problems

 

[cncas2123]

Facts:

- Bet-At/Slotty are among the best places to play.
- Generous bonus/FS offers - something for everybody pretty much every day of the week
- Best bonus WR on offer - if you don't touch the bonus money you can withdraw whenever you like!!! I think that is fantastic.
- Competent and fast CS team
- Great VIP team and offers
- Super fast payouts, mostly below 1 hour
- Fantastic extra CM promotions
- Very active and fair CM reps

Referring to what has been discussed here:

- Nobody at Bet-AT/Slotty will think of capping a withdrawal if you are a genuine player, who deposits & plays regularly
- To be honest, i never even thought of depositing, then withdrawing and then playing the free spins....that is just plain cheating in my view ... it is in the same class as opening multiple accounts etc.
- Abusers who do that kind of stuff will be found out eventually and understandably Bet-AT has to respond to that in some way to protect itself from them
- The soon these abusers have then a withdrawal declined we will be reading posts like the one at the beginning of the thread (why they never write the whole truth, i do not understand...it will come out anyway, be it by posts or a PAB)
- Everybody else will suffer due to the abusers of the offers, so the sooner they are found out the better for the rest of us.

Moral of the whole story:

Play fair and win square and you won't have any problems

Well said Harry and I would say that this reflects the sentiments of most players. I think its fair to say most CM contributors wouldn't have an issue with the 5 x play through on deposits and most also see the free spins/bonuses as an added incentive that makes them more likely to play at Betat and they also know that if they have some luck there will never be an issue with being paid as long as they haven't abused the t&c's. I took a break from Betat a few months ago as I was having a poor run and I can't wait to get back on in a few weeks as they are close to being the best in the business.

 

[Casinomeister]

First forsing wager deposit 5 times , then taked 325 € from winnings after withdraw... Nice rules i must say..

Deposit 100 € , must wager 5 times .. Done

from free spins gomed 75 € , wagerd 1500 €: Done

Balance 525 , withdrawed it..

compelled to 200 € and payed..


<snip>

I couldn't make sense of any of that. Regardless, there is no reason in the world to make a post like this without going through the proper channels. And the no tolerance policy of posting complaints is in effect whether you care to read it or not (this policy is clearly written and located at the top of every page in the the complaints forums).

Account suspended two weeks - don't do it again. Thank you.

This the BAD casino.They very much fck a brain with verification

Infraction for a troll post. Keep it up and see what happens to your account.

 

[CM_BETAT]

Jerry's final thoughts..

Hi all,

Sorry for the delay with getting back..

For starters, no genuine players will have their withdrawal capped on free spins which stem from a deposit. The €200 cap is in place for NDB bonuses/free spins for non depositing players who register and only play NDB free spins without depositing. The term itself stated that this cap is for "free spins or non deposit bonuses", however I have fixed it to clearly state "non deposit free spins/bonuses" now for clarifications sake.

Now onto this particular case.

These promotions had very lenient terms in the earlier days. Deposit minimum amount to claim the free spins, enjoy instantly credited free/superspins + accumulate raffle tickets for a holiday for a single deposit - standard term is the FS winnings would have a x20 WR to be wagered for FS winnings to be converted to real funds. All clear, well and good.

Whilst going through the lists of players who have claimed these offers, I noticed a pattern. What we thought were very regular players taking every single promo code we had to offer turned out to be a crafty affair. Always the same pattern. Deposit minimum amount > Wager x1 deposit > Withdraw deposit > Claim 50 Super spins > Party on at virtually no risk.

Hair-dryer treatment ensued with the payments team for not catching onto this clearly abusive tactic earlier, and I was forced to immediately introduce terms designed to penalise the abusers. As any of the genuine players will concur, they were never effected by such terms.

With particular reference to OP experience, his 10 promo codes taken with x1 wagering on each on video poker speaks for itself, and he in particular contributed directly to the need for us to establish clearer terms to stop the abuse. The player approached me before the weekend asking if there is something wrong with his account as he was not being offered marketing material lately. I explained that promotional abuse was observed on his account and we would evaluate his account in the future. He made a couple of deposits so I gave him the benefit of the doubt and reactivated marketing offers for him.

He claimed the offer and took the free spins, however seeing as the account was previously flagged for promo code abuse, the agent in question erroneously capped the players withdrawal on possibly the only withdrawal that should not have been penalised. This has been rectified and the player's withdrawal has been processed in full.

So a final reiteration to put this to rest. Yes, there are new terms for promo codes. No, genuine players have nothing to worry about as they only target players who try to claim the spins at no risk to their deposit. All the terms state is that players wager their deposit a minimum of 5 times on slot games prior to withdrawing the deposit, and players who repeatedly abuse promo code after promo code may have the WR increased at casino discretion, or they may be banned from claiming Promo codes altogether.

Hope this helps

 

[smokeeye]

Just a question for clarification if you don't mind.

Regarding "non deposit free spins/bonuses"; Does this include the occasional comps?

 

[CM_BETAT]

Just a question for clarification if you don't mind.

Regarding "non deposit free spins/bonuses"; Does this include the occasional comps?

No, if you receive a loyalty comp then you will not be bound by that term.

 

[Przecinek]

Thanks for clarification. Good OP got paid. It did look strange that a deposit of 100 would have a max cap of 200 (2x depo). This had to be rectified, and has been.

As for terms, they seem perfectly fair tbh.

You take freespins on top of your deposit = risk involved = no max cap.
You withdraw funds before taking freespins = no risk involved = max cap.

I don't think I'm missing anything.

 

[CM_BETAT]

Thanks for clarification. Good OP got paid. It did look strange that a deposit of 100 would have a max cap of 200 (2x depo). This had to be rectified, and has been.

As for terms, they seem perfectly fair tbh.

You take freespins on top of your deposit = risk involved = no max cap.
You withdraw funds before taking freespins = no risk involved = max cap.

I don't think I'm missing anything.

Almost.. There is no max cap on promo codes.

If you take the promo code you will be receiving the free spins whether you withdraw before or after claiming the offer.

All we ask is deposits are wagered appropriately on slot games when taking promo codes. As the deposit WR is so low(and not to forcedly penalise all genuine players), players who continually try to grind out minimum wagering to take these offers may be penalised through increased future WR requirements or blocked from receiving such offers entirely.

Again, players not directly looking to abuse the offer will not fall foul of it.