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SLottyvegas , funny t&c forsing..

Discussion in 'Casino Complaints - Bonus Issues' started by miksaxxx, Sep 19, 2015.

    Sep 19, 2015
  1. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    First forsing wager deposit 5 times , then taked 325 € from winnings after withdraw... Nice rules i must say..

    Deposit 100 € , must wager 5 times .. Done

    from free spins gomed 75 € , wagerd 1500 €: Done

    Balance 525 , withdrawed it..

    compelled to 200 € and payed..







    info: Welcome to Casino Customer Support. An agent will be with you shortly.
    info: You are now chatting with 'Vassiliki'
    info: Your Ticket ID for this chat is LTK171370195831X
    Vassiliki: Hi there, Mikko!
    Vassiliki: How may I help you?
    Mikko: I have account in slotty vagas, same user name
    Mikko: you manually gredited 50 super dpins for me for thailand promo
    Mikko: first: Ticket No.: LTK171370167068X (Please use this number in any further communication) Dear Mikko, We have been compelled to void your withdrawal request to allow you to wager your deposit amount at least 5 times, as per our t&c's. We thank you for your understanding. Please feel free to contact us if you have any additional questions. Kind regards, Michael Slotty Vegas Support Team
    Vassiliki: The Thailand promo free spins are no longer available I am afraid.
    Mikko: then: Hei mikko, Kotiutuksesi on vastaanotettu Kotiutuksen summa: EUR€200.10 Päivämäärä: 19-09-2015 15:14:30 Pyrimme käsittelemään kotiutuksesi seuraavan 4 tunnin kuluessa. Saatamme mahdollisesti ottaa sinuun yhtyettä ja pyytää vaadittavia dokumentteja. Jos sinulla on kysyttävää tästä kotiutuksesta, niin ota yhteyttä maksupalveluumme: This email is not visible to you..
    Vassiliki: This is a promotion that has expired, Mikko.
    Mikko: Dear Mikko Your account has just been credited with EUR 200.1 by NRR Entertainment Ltd.. Reference: Funds received from You must register/login in order to see the link. Message: Thank you for playing at our Casino! Your Withdrawal has been successful. Transaction ID: 1568514340 Payment ID: 1568514342


    Mikko: but this now: Ticket No.: LTK171370167068X (Please use this number in any further communication) Dear Mikko, We are pleased to inform you that we have processed your withdrawal but have been compelled to cap your winnings derived from free spins to EUR 200, as per our t&c's. We thank you for your understanding. Please feel free to contact us if you have any additional questions. Kind regards, Michael Slotty Vegas Support Team

    Mikko: Hei mikko, Kotiutuksesi on vastaanotettu Kotiutuksen summa: EUR€525.00 Päivämäärä: 19-09-2015 17:06:21 Pyrimme käsittelemään kotiutuksesi seuraavan 4 tunnin kuluessa. Saatamme mahdollisesti ottaa sinuun yhtyettä ja pyytää vaadittavia dokumentteja. Jos sinulla on kysyttävää tästä kotiutuksesta, niin ota yhteyttä maksupalveluumme: This email is not visible to you..
    Vassiliki: What would you like me to help you regarding this, please?
    Mikko: I withdrawed 525 € and getted 200
    Vassiliki: Is there something else that you want me to look into?
    Vassiliki: Is this a slottyvegas or betatcasino query?
    Mikko: slottyvegas
    Mikko: Where is t&c sayed that winnings can be after wagering compelled
    Mikko: i wagerd them over 1500 €'
    Mikko: If i have made wagering recuirements from them, where comed compellion?
    Vassiliki: When using free spins the maximum amount withdrawable is in the value of 200 EUR

    Mikko: FIRST FORSING TO WAGER DEPOSIT 5 TIMES , THEN COMPPELLET..

    Mikko: can you tell t&c part, where it is
    Vassiliki: These are two different rules that both relate to the use of free spins. Sure General t&cs, paragraphs 8.26 and 11.12
    Mikko: ok, this interesting information..
    Mikko: was**
    Vassiliki: Is there something else that you would like me to look into for you?
    Mikko: no..
     
  2. Sep 19, 2015
  3. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    So, you deposited 100 . Wagered it 5 times? Then you played FS, won something, wagered 1500 from winnings and request withdrawal of 500+ ? What the problem?
     
  4. Sep 19, 2015
  5. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    They payed only 200 € . Winnings was voided over 200 €

    It is hard to wager 5 times deposit . Then wager free spins winnings , and finally voided to 200 €
     
  6. Sep 19, 2015
  7. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    8.26
    Unless otherwise stipulated, withdrawals stemming from free spins or no-deposit bonuses will be capped at a maximum amount of £/$/€200/NOK/SEK2000/RUB10000, irrespective of the amount of bonus funds turned real.

    ====
    It is deposit bonus, not the case. Why CS told you this rule???

    ===

    From INFO OP give to us - it is terrible. Never expect anything like this from betat. PM'ed rep with link to this thread...
     
  8. Sep 19, 2015
  9. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    WTF it's joke?
    deposit 100$(min needed for this promo) to get 50 FS. Wager deposit 5 times. Wager winnings from FS 20 times. Max WD 200$?

    I did not understand you right. Or you did not saying something. Or it is huge thumbs down from me for their CS and payments team, and huge downgrade of reputation. Strange. I want to see rep.
     
  10. Sep 19, 2015
  11. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland

    Yes you did.

    Also my account now seems to been locked.. havent used over 5 € bet sise..
     
  12. Sep 19, 2015
  13. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    This the BAD casino.They very much fck a brain with verification
     
  14. Sep 19, 2015
  15. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Your experience. With your docs. We don't know. Mine was done within 2 hours. I know 10+ people whos verification was done within a hour. You probably have problems, but it is not mean that casino is bad.
     
  16. Sep 19, 2015
  17. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    One large affilate also had problems with this casino (TTR).They didn't verify it 5 days..They find an occasion to stick to everything. Though they it is aware that it for the person
     
  18. Sep 19, 2015
  19. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    I know what about you saying. Once again - thread not about verification issues. Thread not about someone experience in slotty. We have problem - let's discuss it. If you want to complain - do it in another thread.
     
    1 person likes this.
  20. Sep 19, 2015
  21. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    I am fully verifyed 1 year ago..
     
  22. Sep 19, 2015
  23. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    It was not reply to you my friend :)
    Anyway, i suggest you to PM rep your username, and wait his reply. I informed him, so when he will be online - he will give us some info.
     
  24. Sep 19, 2015
  25. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    Just talking to cs:

    Sean: I'll be with you shortly
    you: and why my winnigs from deposit promo was compelled?
    Sean: what do you mean?
    you: that thailand promo is deposit spins
    you: no-deposit bonuses will be capped at a maximum amount of £/$/€200
    you: But those was SUPERCRUISEW1
    you: which needed to deposit 100 €
    you: It is hard to wager 5 times deposit . Then wager free spins winnings , and finally voided to 200 €
    Sean: free spins + no deposit bonuses are both capped at €200
     
  26. Sep 19, 2015
  27. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    It must be mistake. Or they change their terms recently, and now such FS are capped...Which is just stupid, to give 50 FS each 1.25 value, and give only 200euros max WD. For deposit of 100$ i am not ready to claim this stupid offer (if it is true). And i am feel dumb that i claimed almost all such bonuses. Betat, please told me that it is just misunderstood. And miko get paid.
    F**k it is 100% casino mistake. Both payments team, and CS. Wait a bit for their reply and do not worry, i can't believe this guys SO BAD to make this real.
     
  28. Sep 19, 2015
  29. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    2 people like this.
  30. Sep 19, 2015
  31. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    1 person likes this.
  32. Sep 19, 2015
  33. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    You could use a better language as a start instead of badmouthing a casino. Stick to the thread and OP's problems thanks!
     
    2 people like this.
  34. Sep 19, 2015
  35. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    A bit of patience and a polite message to their rep who is pretty active at the moment due to the Betat - A new Hope promotion which is currently running.

    I'm sure they check that daily so no excuses for not noticing any PM's ;)

    Just, as mentioned keep the 'slating' out the public forum, they don't get a great reputation for no reason!
     
  36. Sep 19, 2015
  37. PankkiRikki

    PankkiRikki Full Member

    Occupation:
    Marketing
    Location:
    Fin
    Need to deposit 100€ and wager it 5 x times, to me those are not free spins?:rolleyes: Actually know a case that they pulled this act to fellow gambler but they paid the full amount in the end
     
  38. Sep 19, 2015
  39. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    I write the truth.
     

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