SLottyvegas , funny t&c forsing..

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
First forsing wager deposit 5 times , then taked 325 € from winnings after withdraw... Nice rules i must say..

Deposit 100 € , must wager 5 times .. Done

from free spins gomed 75 € , wagerd 1500 €: Done

Balance 525 , withdrawed it..

compelled to 200 € and payed..







info: Welcome to Casino Customer Support. An agent will be with you shortly.
info: You are now chatting with 'Vassiliki'
info: Your Ticket ID for this chat is LTK171370195831X
Vassiliki: Hi there, Mikko!
Vassiliki: How may I help you?
Mikko: I have account in slotty vagas, same user name
Mikko: you manually gredited 50 super dpins for me for thailand promo
Mikko: first: Ticket No.: LTK171370167068X (Please use this number in any further communication) Dear Mikko, We have been compelled to void your withdrawal request to allow you to wager your deposit amount at least 5 times, as per our t&c's. We thank you for your understanding. Please feel free to contact us if you have any additional questions. Kind regards, Michael Slotty Vegas Support Team
Vassiliki: The Thailand promo free spins are no longer available I am afraid.
Mikko: then: Hei mikko, Kotiutuksesi on vastaanotettu Kotiutuksen summa: EUR€200.10 Päivämäärä: 19-09-2015 15:14:30 Pyrimme käsittelemään kotiutuksesi seuraavan 4 tunnin kuluessa. Saatamme mahdollisesti ottaa sinuun yhtyettä ja pyytää vaadittavia dokumentteja. Jos sinulla on kysyttävää tästä kotiutuksesta, niin ota yhteyttä maksupalveluumme: payments@slottyvegas.com.
Vassiliki: This is a promotion that has expired, Mikko.
Mikko: Dear Mikko Your account has just been credited with EUR 200.1 by NRR Entertainment Ltd.. Reference: Funds received from www.slottyvegas.com Message: Thank you for playing at our Casino! Your Withdrawal has been successful. Transaction ID: 1568514340 Payment ID: 1568514342


Mikko: but this now: Ticket No.: LTK171370167068X (Please use this number in any further communication) Dear Mikko, We are pleased to inform you that we have processed your withdrawal but have been compelled to cap your winnings derived from free spins to EUR 200, as per our t&c's. We thank you for your understanding. Please feel free to contact us if you have any additional questions. Kind regards, Michael Slotty Vegas Support Team

Mikko: Hei mikko, Kotiutuksesi on vastaanotettu Kotiutuksen summa: EUR€525.00 Päivämäärä: 19-09-2015 17:06:21 Pyrimme käsittelemään kotiutuksesi seuraavan 4 tunnin kuluessa. Saatamme mahdollisesti ottaa sinuun yhtyettä ja pyytää vaadittavia dokumentteja. Jos sinulla on kysyttävää tästä kotiutuksesta, niin ota yhteyttä maksupalveluumme: payments@slottyvegas.com.
Vassiliki: What would you like me to help you regarding this, please?
Mikko: I withdrawed 525 € and getted 200
Vassiliki: Is there something else that you want me to look into?
Vassiliki: Is this a slottyvegas or betatcasino query?
Mikko: slottyvegas
Mikko: Where is t&c sayed that winnings can be after wagering compelled
Mikko: i wagerd them over 1500 €'
Mikko: If i have made wagering recuirements from them, where comed compellion?
Vassiliki: When using free spins the maximum amount withdrawable is in the value of 200 EUR

Mikko: FIRST FORSING TO WAGER DEPOSIT 5 TIMES , THEN COMPPELLET..

Mikko: can you tell t&c part, where it is
Vassiliki: These are two different rules that both relate to the use of free spins. Sure General t&cs, paragraphs 8.26 and 11.12
Mikko: ok, this interesting information..
Mikko: was**
Vassiliki: Is there something else that you would like me to look into for you?
Mikko: no..
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
So, you deposited 100 . Wagered it 5 times? Then you played FS, won something, wagered 1500 from winnings and request withdrawal of 500+ ? What the problem?

They payed only 200 € . Winnings was voided over 200 €

It is hard to wager 5 times deposit . Then wager free spins winnings , and finally voided to 200 €
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
8.26
Unless otherwise stipulated, withdrawals stemming from free spins or no-deposit bonuses will be capped at a maximum amount of £/$/€200/NOK/SEK2000/RUB10000, irrespective of the amount of bonus funds turned real.

====
It is deposit bonus, not the case. Why CS told you this rule???

===

From INFO OP give to us - it is terrible. Never expect anything like this from betat. PM'ed rep with link to this thread...
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
They payed only 200 € . Winnings was voided over 200 €

WTF it's joke?
deposit 100$(min needed for this promo) to get 50 FS. Wager deposit 5 times. Wager winnings from FS 20 times. Max WD 200$?

I did not understand you right. Or you did not saying something. Or it is huge thumbs down from me for their CS and payments team, and huge downgrade of reputation. Strange. I want to see rep.
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
WTF it's joke?
deposit 100$(min needed for this promo) to get 50 FS. Wager deposit 5 times. Wager winnings from FS 20 times. Max WD 200$?

I did not understand you right. Or you did not saying something. Or it is huge thumbs down from me for their CS and payments team, and huge downgrade of reputation. Strange. I want to see rep.


Yes you did.

Also my account now seems to been locked.. havent used over 5 € bet sise..
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
This the BAD casino.They very much bang a brain with verification
Your experience. With your docs. We don't know. Mine was done within 2 hours. I know 10+ people whos verification was done within a hour. You probably have problems, but it is not mean that casino is bad.
 

Perez777

Full Member
Joined
Oct 3, 2014
Location
Russia,Yaroslavl
Your experience. With your docs. We don't know. Mine was done within 2 hours. I know 10+ people whos verification was done within a hour. You probably have problems, but it is not mean that casino is bad.

One large affilate also had problems with this casino (TTR).They didn't verify it 5 days..They find an occasion to stick to everything. Though they it is aware that it for the person
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
One large affilate also had problems with this casino (TTR).They didn't verify it 5 days..They find an occasion to stick to everything. Though they it is aware that it for the person
I know what about you saying. Once again - thread not about verification issues. Thread not about someone experience in slotty. We have problem - let's discuss it. If you want to complain - do it in another thread.
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
Your experience. With your docs. We don't know. Mine was done within 2 hours. I know 10+ people whos verification was done within a hour. You probably have problems, but it is not mean that casino is bad.

I am fully verifyed 1 year ago..
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
It was not reply to you my friend :)
Anyway, i suggest you to PM rep your username, and wait his reply. I informed him, so when he will be online - he will give us some info.

Just talking to cs:

Sean: I'll be with you shortly
you: and why my winnigs from deposit promo was compelled?
Sean: what do you mean?
you: that thailand promo is deposit spins
you: no-deposit bonuses will be capped at a maximum amount of £/$/€200
you: But those was SUPERCRUISEW1
you: which needed to deposit 100 €
you: It is hard to wager 5 times deposit . Then wager free spins winnings , and finally voided to 200 €
Sean: free spins + no deposit bonuses are both capped at €200
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Just talking to cs:

Sean: I'll be with you shortly
you: and why my winnigs from deposit promo was compelled?
Sean: what do you mean?
you: that thailand promo is deposit spins
you: no-deposit bonuses will be capped at a maximum amount of £/$/€200
you: But those was SUPERCRUISEW1
you: which needed to deposit 100 €
you: It is hard to wager 5 times deposit . Then wager free spins winnings , and finally voided to 200 €
Sean: free spins + no deposit bonuses are both capped at €200
It must be mistake. Or they change their terms recently, and now such FS are capped...Which is just stupid, to give 50 FS each 1.25 value, and give only 200euros max WD. For deposit of 100$ i am not ready to claim this stupid offer (if it is true). And i am feel dumb that i claimed almost all such bonuses. Betat, please told me that it is just misunderstood. And miko get paid.
F**k it is 100% casino mistake. Both payments team, and CS. Wait a bit for their reply and do not worry, i can't believe this guys SO BAD to make this real.
 

hedgehok

Meister Member
mm3
Joined
Jul 30, 2014
Location
Germany

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
A bit of patience and a polite message to their rep who is pretty active at the moment due to the Betat - A new Hope promotion which is currently running.

I'm sure they check that daily so no excuses for not noticing any PM's ;)

Just, as mentioned keep the 'slating' out the public forum, they don't get a great reputation for no reason!
 

PankkiRikki

Registered
Joined
Mar 6, 2015
Location
Fin
Need to deposit 100€ and wager it 5 x times, to me those are not free spins?:rolleyes: Actually know a case that they pulled this act to fellow gambler but they paid the full amount in the end
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
A bit of patience and a polite message to their rep who is pretty active at the moment due to the Betat - A new Hope promotion which is currently running.

I'm sure they check that daily so no excuses for not noticing any PM's ;)

Just, as mentioned keep the 'slating' out the public forum, they don't get a great reputation for no reason!

Keeping to the facts of what he's saying rather than bringing etiqeutte into it, if its true its pretty outrageous.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
hi just await BET-at or slotty Rep , ive found this group to be great with any dealings i've had with them , don't slate them until as pointed out you've contacted the rep , i have never realized that free spin come with a cap though , this is a new one on me , not that i really pay attention to it as i do plenty of gaming there , i just keep clicking ) never had any payout problems from them actually all payments have been done under 4 hours , seems rather odd , didn't know 5 times deposit either & i'm known for playing roulette , if hit well on a couple of numbers i sometimes just withdraw it . keep calm im sure it shall all be fine in the end :thumbsup:
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Keeping to the facts of what he's saying rather than bringing etiqeutte into it, if its true its pretty outrageous.

Fair point and if it is the case and it is NOT an error then yes I agree.

However I'm not 100% sure that the 'proper channels' have been fully attempted/followed through yet??

I've also found throughout life in general etiquette and manners have gotten me a lot further than ranting and raving
 

hedgehok

Meister Member
mm3
Joined
Jul 30, 2014
Location
Germany
If you deposit with one of the codes you are certainly not bound by a €200 withdrawal cap. That you have to wager your deposit 5 times on slots makes a lot of sense - otherwise you could withdraw your deposit after 1x turnover and play your free spins afterwards basically with minimum risk involved to your original deposit.

You have to be aware that betat has very stringend anti-AP rules and if you try some tricks they will track you down. There have been other cases of that in the last 2 years and in all of them I agree with betat.

I'm 100% there is something missing in this story. I hope the reps can clarify.
 
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