- Joined
- Mar 31, 2013
- Location
- Germany
I made 2 deposit on 2 days. First with a Bonus(i was up to 840 i could withdraw, but lost all) and next day made a deposit of 100 Euro.
I won and wanted to withdraw 300, i was not sure if i had deposited before with neteller, so i put 20 Euro in again. Got an Email that my Account is verified
, but after this i got this email:
My name is Puneet, a member of the Risk team here at SlottyVegas.
Hope this email finds you well.
Having reviewed your gameplay leading up to your withdrawal request of €300 I have identified that you deposited funds into your account when you still had a significant balance. The deposits were of a value of € 20 and were placed on 24/08/2017
We kindly ask that provide an explanation for these deposits.
We look forward to hearing from you.
Regards,
Puneet
Can someone explain to me what have i done wrong? Played without a bonus, got verified and they ask why i deposit money??!!
Live Chat told me i have to wait for an answer from Puneet and they can do nothing?
I won and wanted to withdraw 300, i was not sure if i had deposited before with neteller, so i put 20 Euro in again. Got an Email that my Account is verified
, but after this i got this email:
My name is Puneet, a member of the Risk team here at SlottyVegas.
Hope this email finds you well.
Having reviewed your gameplay leading up to your withdrawal request of €300 I have identified that you deposited funds into your account when you still had a significant balance. The deposits were of a value of € 20 and were placed on 24/08/2017
We kindly ask that provide an explanation for these deposits.
We look forward to hearing from you.
Regards,
Puneet
Can someone explain to me what have i done wrong? Played without a bonus, got verified and they ask why i deposit money??!!
Live Chat told me i have to wait for an answer from Puneet and they can do nothing?