GoJays
Dormant Account
- Joined
- Sep 28, 2018
- Location
- New Zealand
Hi Everyone.
I'm a long time reader, first time poster.
Normally I'm not one to complain however I am having a frustrating time getting verified with slotsmillion, more so as I am waiting for a large withdrawal to be processed.
I opened my account with them a year or so ago but never used them. I finally gave them a go in July briefly and stopped. However in September I used them exclusively.
I put in a withdrawal request on Thursday and was told to follow the verification process. I submitted ID, proof of address and photos of current credit card which were all accepted.
They then requested two other credit cards I used in July. The problem is that I dont have them as I recently switched banks. I explained this to them and emailed official bank statements from that bank which shows all the credit card transactions to slotsmillion. I emailed numerous screenshots, bank statements and their last reply was we either need copies of the cards or a letter from the bank advising that the cards belonged to me.
That particular bank is a online bank and has no bank branches so I cant just walk in and get a letter.
As far as I am concerned bank statements provide all the information they should need. It's more annoying as the card I emailed through to them was used for all the recent charges and the ones in July were very small deposits.
As a last resort I have emailed other online casinos to see if they can email me the photos I sent to them for verification previously.
Sorry for the long novel, if anyone has any advice on where to go that would be much appreciated.
Thanks.
I'm a long time reader, first time poster.
Normally I'm not one to complain however I am having a frustrating time getting verified with slotsmillion, more so as I am waiting for a large withdrawal to be processed.
I opened my account with them a year or so ago but never used them. I finally gave them a go in July briefly and stopped. However in September I used them exclusively.
I put in a withdrawal request on Thursday and was told to follow the verification process. I submitted ID, proof of address and photos of current credit card which were all accepted.
They then requested two other credit cards I used in July. The problem is that I dont have them as I recently switched banks. I explained this to them and emailed official bank statements from that bank which shows all the credit card transactions to slotsmillion. I emailed numerous screenshots, bank statements and their last reply was we either need copies of the cards or a letter from the bank advising that the cards belonged to me.
That particular bank is a online bank and has no bank branches so I cant just walk in and get a letter.
As far as I am concerned bank statements provide all the information they should need. It's more annoying as the card I emailed through to them was used for all the recent charges and the ones in July were very small deposits.
As a last resort I have emailed other online casinos to see if they can email me the photos I sent to them for verification previously.
Sorry for the long novel, if anyone has any advice on where to go that would be much appreciated.
Thanks.