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Slotsmillion Verification Issues

Discussion in 'Online Casinos' started by GoJays, Sep 29, 2018.

    Sep 29, 2018
  1. GoJays

    GoJays Newbie member

    Location:
    New Zealand
    Hi Everyone.

    I'm a long time reader, first time poster.

    Normally I'm not one to complain however I am having a frustrating time getting verified with slotsmillion, more so as I am waiting for a large withdrawal to be processed.

    I opened my account with them a year or so ago but never used them. I finally gave them a go in July briefly and stopped. However in September I used them exclusively.

    I put in a withdrawal request on Thursday and was told to follow the verification process. I submitted ID, proof of address and photos of current credit card which were all accepted.

    They then requested two other credit cards I used in July. The problem is that I dont have them as I recently switched banks. I explained this to them and emailed official bank statements from that bank which shows all the credit card transactions to slotsmillion. I emailed numerous screenshots, bank statements and their last reply was we either need copies of the cards or a letter from the bank advising that the cards belonged to me.

    That particular bank is a online bank and has no bank branches so I cant just walk in and get a letter.

    As far as I am concerned bank statements provide all the information they should need. It's more annoying as the card I emailed through to them was used for all the recent charges and the ones in July were very small deposits.

    As a last resort I have emailed other online casinos to see if they can email me the photos I sent to them for verification previously.

    Sorry for the long novel, if anyone has any advice on where to go that would be much appreciated.

    Thanks.
     
  2. Sep 29, 2018
  3. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    I had this issue with slotmillion because I used prepaid cards and they were adamant I get the cards and if not get the company to write a letter. Which is obviously not a well thought out request because no company will ever care enough to write that letter. And im not about to go to the recycling center and dig through 10 million pounds of plastic to find a disposable prepaid card.

    The only reason why i got verified is the management knows me. If it wasnt for that, i would be in for a fight.

    I suggest you contact the rep here and send an email to Julien. Front end support will not budge on this and will only cause you frustration. Edit: Julien no longer is support manager. Damn slotsmillion lose all the good people. First Rachel now Julien. Sad!

    I have no idea why casinos think that time doesnt pass by. I mean, cards expire, its built into their security. People move. People change. Its this thing called life.


    Message Charlotte she is the manager

    https://www.casinomeister.com/forums/members/charlotte.44561/
     
    Last edited: Sep 29, 2018
  4. Oct 1, 2018
  5. Charlotte

    Charlotte Accredited Casino Representative

    Occupation:
    Head of Product
    Location:
    Barcelona
    Hello Justin,

    I'm looking at your case with our Payment&Fraud department, I'll try to get this matter resolved promptly and will get back to you as soon as I get something new.

    @lockinlove, Julien actually got promoted and is now working as Responsible Gaming Manager, that is the reason why he's no longer working as CS Manager. We do believe he is good and he can make a difference by working closely with players having a hard time keeping their gambling safe, who seek support and advises. As for "Rachel", I am not sure who you're referring to, I don't remember anyone with that name.

    In regard to your comment about time passing by, I assure you we are very aware that it does, and this is why we need to stay open to alternatives and explore all possibilities with our customers to find some documents that would suffice. Although there are real people using fake identities and/or stolen payment methods in casinos to try to get the cash for themselves pretty much every day, and we also have to be vigilant and watchful to stop them. The KYC is one of the gears in this process: a customer uses a payment method, we need to ensure this method is his and not somebody else's.

    Regards
     
    ladyhawke likes this.
  6. Oct 2, 2018
  7. GoJays

    GoJays Newbie member

    Location:
    New Zealand
    Thanks Charlotte, its all been sorted so appreciate your help :)
     
    Charlotte likes this.
  8. Oct 3, 2018
  9. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Why are payments so delayed. its been 4 days and no payment.
     
  10. Oct 3, 2018
  11. ladyhawke

    ladyhawke Experienced Member

    Occupation:
    Retired
    Location:
    The other side of midnight
    GoJays has said all is sorted, so I understood this meant payment as well. Is this not the case?
     
  12. Oct 3, 2018
  13. GoJays

    GoJays Newbie member

    Location:
    New Zealand
    Hi, if your referring to mine, my account was verified two days ago and at the same time was notified my withdrawal was processed. As of now though I have not received the payment but I guess it takes a few days to arrive at my end.

    Once I was verified they were very quick to process the payment, just a shame the only withdrawal option was via bank transfer.
     
  14. Oct 3, 2018
  15. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    No Weekend cashouts are the worst.
    Last week CS said no withdrawals were being processed on Monday cuz of a holiday in Spain.

    Is there another holiday this week?
     
    ladyhawke likes this.
  16. Oct 3, 2018
  17. GoJays

    GoJays Newbie member

    Location:
    New Zealand
    I am happy to say I have received the payment. It was a quick payment once it was paid so would happily use them again and recommend them as a very trustworthy casino.
     
    Charlotte likes this.
  18. Oct 3, 2018
  19. ladyhawke

    ladyhawke Experienced Member

    Occupation:
    Retired
    Location:
    The other side of midnight
    I didn't know that, so thanks for the heads-up. At least though SM has the "lock' facility to protect withdrawals, as there are quite a few casinos I won't play at Friday through Monday due to the no w/e cashout rule.
     
  20. Oct 3, 2018
  21. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    been 3 business days and no payment.

    We gonna get paid any time soon or what?
     
  22. Oct 4, 2018
  23. ladyhawke

    ladyhawke Experienced Member

    Occupation:
    Retired
    Location:
    The other side of midnight
    It wasn't very clear reading through this thread that you were referring to your own payment, and not the issues GoJays had experienced.

    That said, I hope @Charlotte or one of her minions can provide a resolution for you asap. Good luck.
     
    Charlotte likes this.
  24. Oct 4, 2018
  25. Charlotte

    Charlotte Accredited Casino Representative

    Occupation:
    Head of Product
    Location:
    Barcelona
    Hello,

    I'm sorry I didn't realize you were talking about your own withdrawal. I see one has been approved and paid this morning so I guess this is sorted. Please don't hesitate to tell me if there has been a problem with the transfer.

    Regards
     

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