GoJays
Dormant Account
- Joined
- Sep 28, 2018
- Location
- New Zealand
Hi Everyone.
I'm a long time reader, first time poster.
Normally I'm not one to complain however I am having a frustrating time getting verified with slotsmillion, more so as I am waiting for a large withdrawal to be processed.
I opened my account with them a year or so ago but never used them. I finally gave them a go in July briefly and stopped. However in September I used them exclusively.
I put in a withdrawal request on Thursday and was told to follow the verification process. I submitted ID, proof of address and photos of current credit card which were all accepted.
They then requested two other credit cards I used in July. The problem is that I dont have them as I recently switched banks. I explained this to them and emailed official bank statements from that bank which shows all the credit card transactions to slotsmillion. I emailed numerous screenshots, bank statements and their last reply was we either need copies of the cards or a letter from the bank advising that the cards belonged to me.
That particular bank is a online bank and has no bank branches so I cant just walk in and get a letter.
As far as I am concerned bank statements provide all the information they should need. It's more annoying as the card I emailed through to them was used for all the recent charges and the ones in July were very small deposits.
As a last resort I have emailed other online casinos to see if they can email me the photos I sent to them for verification previously.
Sorry for the long novel, if anyone has any advice on where to go that would be much appreciated.
Thanks.
Sister site, CasinoSecret, is reviewed in our writeup here.
I'm a long time reader, first time poster.
Normally I'm not one to complain however I am having a frustrating time getting verified with slotsmillion, more so as I am waiting for a large withdrawal to be processed.
I opened my account with them a year or so ago but never used them. I finally gave them a go in July briefly and stopped. However in September I used them exclusively.
I put in a withdrawal request on Thursday and was told to follow the verification process. I submitted ID, proof of address and photos of current credit card which were all accepted.
They then requested two other credit cards I used in July. The problem is that I dont have them as I recently switched banks. I explained this to them and emailed official bank statements from that bank which shows all the credit card transactions to slotsmillion. I emailed numerous screenshots, bank statements and their last reply was we either need copies of the cards or a letter from the bank advising that the cards belonged to me.
That particular bank is a online bank and has no bank branches so I cant just walk in and get a letter.
As far as I am concerned bank statements provide all the information they should need. It's more annoying as the card I emailed through to them was used for all the recent charges and the ones in July were very small deposits.
As a last resort I have emailed other online casinos to see if they can email me the photos I sent to them for verification previously.
Sorry for the long novel, if anyone has any advice on where to go that would be much appreciated.
Thanks.
Sister site, CasinoSecret, is reviewed in our writeup here.
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