- Joined
- Apr 28, 2017
- Location
- Reverse Withdrawal Button
I will keep this short and sweet since I have lost all patience with Slotsmillion.
Last Thursday I had a great win in what was a succession of withdrawal requests, all of which had been approved quickly and in my account within 24-48 business hours. I was rapt, they had really outdone themselves from previous experience. This latest withdrawal was approved on Friday and from the recent past experience was to be expected on Monday/Tuesday.
Tuesday swings around and I receive about $1100 LESS than i was owed.
That very morning (knowing that I have done this all before when they “lost” a withdrawal for me) I instantly forward them a PDF copy of my bank statement and a copy of the email they had sent when they had approved the withdrawal request.
I have now sent five emails to both the VIP and Support addresses and contacted their rep @Thomas-SlotsMillion on here to no response. 72 hours later with an issue such as this and to not even reply or acknowledge receipt of an email is atrocious and verging on rogue.
The fact they had processed multiple chunky withdrawals so quickly had lulled me into false sense of security.
Decided to post this in order to see if resolution (or even just acknowledgement) can be made in the next 24 hours otherwise I guess I would need to file my second ever PAB against them. Also as a warning to everyone else who plays there.
Last Thursday I had a great win in what was a succession of withdrawal requests, all of which had been approved quickly and in my account within 24-48 business hours. I was rapt, they had really outdone themselves from previous experience. This latest withdrawal was approved on Friday and from the recent past experience was to be expected on Monday/Tuesday.
Tuesday swings around and I receive about $1100 LESS than i was owed.
That very morning (knowing that I have done this all before when they “lost” a withdrawal for me) I instantly forward them a PDF copy of my bank statement and a copy of the email they had sent when they had approved the withdrawal request.
I have now sent five emails to both the VIP and Support addresses and contacted their rep @Thomas-SlotsMillion on here to no response. 72 hours later with an issue such as this and to not even reply or acknowledge receipt of an email is atrocious and verging on rogue.
The fact they had processed multiple chunky withdrawals so quickly had lulled me into false sense of security.
Decided to post this in order to see if resolution (or even just acknowledgement) can be made in the next 24 hours otherwise I guess I would need to file my second ever PAB against them. Also as a warning to everyone else who plays there.