- Joined
- Apr 28, 2014
- Location
- Moorabbin
My poor bloody mother is copping it again it seems. She signed up last week, deposited $40 bucks, received a match and 100 free spins. 20 spins over 5 days i believe. Anyway, she lost the deposit /match, came back few days later and played some of her free spins, she won about $4. She also deposited 3 more times without match. So yesterday she was playing starburst and twin spin, at a $1.25 a spin and she won $470, kept playing for another 10 mins the WHAM, all her credits just disappeared. Her account balance was wiped. After speaking to support she was informed she would have to wait till the next day as they couldn't explain what had happened. They acknowledge she lost close to $400 for no apparent reason.
Today she contacts them again, and again, and again for an explanation. The responses have been vague , yet each time she was met with differing excuses. They are claiming their tech department have located the problem yet they cannot credit her account for unknown reasons.
Now what i see as disturbing is some of the language being used by the staff in the chat room , which there is many. Terms like, "when tech support can get around to looking at it" " It wont be fixed today, i dont think the next day either" - " We hope they can figure it out today " - "we know what the problem is, but we cant fix yours yet, we close at midnight and open at ten " - " You managed to wager your bonus money and then something went wrong" - "You may deposit if you wish, we have identified the error, but cannot credit you before tomorrow" - " Try contacting us tomorrow, not much we can do as there is no one here "- day 3 "Im afraid getting an answer from them at tech support might take days"
But what i see as interesting was her last conversation today, when they stated there was a que for tech support. Which makes me believe they have a larger problem than they are letting on.
But when i saw the casino my mother decided to join, was accredited , i acknowledged she researched where she would play. I now realize that these multi platform casinos must be a bloody nightmare to administer should an error occur. Casino operators have to determine which platform the error occurred on then i assume make contact with that companies tech support team. And then its a case of fingers crossed.
At first when reading her chat session i thought she was getting screwed over by slots millions, as was she, but as i stated above, that could also be their issue. Why they didnt take her request and create her a new account and transfer the funds so she could play makes me wonder. They know the amount she is owed, so why make her wait days. The problem aint so bad that they can ask her to deposit, but its too great an issue for casino to credit her account.
*** My suggestion would be to avoid and play at Slots Millions for a few days. It sounds like they have a issue they cant get a handle of. ***** Disappearing credit, and player play history is also incomplete blank in parts *****
Today she contacts them again, and again, and again for an explanation. The responses have been vague , yet each time she was met with differing excuses. They are claiming their tech department have located the problem yet they cannot credit her account for unknown reasons.
Now what i see as disturbing is some of the language being used by the staff in the chat room , which there is many. Terms like, "when tech support can get around to looking at it" " It wont be fixed today, i dont think the next day either" - " We hope they can figure it out today " - "we know what the problem is, but we cant fix yours yet, we close at midnight and open at ten " - " You managed to wager your bonus money and then something went wrong" - "You may deposit if you wish, we have identified the error, but cannot credit you before tomorrow" - " Try contacting us tomorrow, not much we can do as there is no one here "- day 3 "Im afraid getting an answer from them at tech support might take days"
But what i see as interesting was her last conversation today, when they stated there was a que for tech support. Which makes me believe they have a larger problem than they are letting on.
But when i saw the casino my mother decided to join, was accredited , i acknowledged she researched where she would play. I now realize that these multi platform casinos must be a bloody nightmare to administer should an error occur. Casino operators have to determine which platform the error occurred on then i assume make contact with that companies tech support team. And then its a case of fingers crossed.
At first when reading her chat session i thought she was getting screwed over by slots millions, as was she, but as i stated above, that could also be their issue. Why they didnt take her request and create her a new account and transfer the funds so she could play makes me wonder. They know the amount she is owed, so why make her wait days. The problem aint so bad that they can ask her to deposit, but its too great an issue for casino to credit her account.
*** My suggestion would be to avoid and play at Slots Millions for a few days. It sounds like they have a issue they cant get a handle of. ***** Disappearing credit, and player play history is also incomplete blank in parts *****