Slots Magic - Bonus Changes

[ReggieMac]

Slots Magic are not really helping themselves with the following bonus rule changes!

Please be advised that we have made some changes to our bonus policy which take effect immediately.
Wagering on deposit bonuses has changed from 25 times to 30 times.

Wagering on no-deposit bonuses has changed from 40 times to 60 times.

The contribution for slot games towards wagering has changed. GVG games now contribute 60% instead of 100% and all other slot games contribute 50% towards wagering requirements.
If you have any questions regarding the bonus policy updates, please do not hesitate to contact the support department who will be happy to answer them.

Not that I played here a lot but certainly wont be anymore now!

 

[lockinlove]

The problem I have with this, is they were pretty stingy with freebies back then. So say you lose $10,000 and they actually throw you a $200 chip or something, they want the person to wager that 60x now. Not cool. Its just going to make the player feel even more shafted and unappreciated. Im not sure why you want to be the industry leader in poor bonuses? Who wants to have that kind of reputation?

Bad move.

Sometimes greed gets in the way of common sense.

 

[spoton]

Is there any games that count 100% now? If not that is highly questionable marketing...

 

[Dinahnana]

Is there any games that count 100% now? If now that is highly questionable marketing...

Agreed this ought not be allowed. If they prefer cash players then don't offer bonuses!

 

[ReggieMac]

Is there any games that count 100% now? If not that is highly questionable marketing...

That was pretty much all the text that I got in email, I wont even bother going to their site to check if there are any 100% games left, big shot in the foot I think for them.

 

[Deeplay]

Terrible bonus terms and the wagering requirements are even higher than what they state if games only contribute to 50% ... surly this is an error or an early April fools days message cause if real ... its beyond bad!

 

[ReggieMac]

Sadly true, from the actual site

Wagering Requirements

Bonus wagering requirements are displayed as Points to Redeem in the Bonus page in the Personal Area.
Unless stated otherwise for any bonus you receive with a deposit we ask you to wager the amount of the bonus thirty times (30) before requesting a withdrawal. If the bonus is a no-deposit bonus then we ask you to wager the amount of the bonus sixty (60) times before requesting a withdrawal.
For example: if you receive £100 bonus on any deposit you must wager this amount at least 30 times (£3000) before requesting a withdrawal. If you receive a £50 bonus with any deposit we ask you to wager the bonus amount of £50 at least 30 times (£1500) before requesting a withdrawal.
We have 3 different types of wagering that we apply to our bonuses. Unless otherwise stated the bonus has standard wagering terms. Games that are included within the below wagering groups count towards the wagering requirements of a bonus:

Standard wagering terms: bets placed in any game except Slots and Scratch games do not count towards the wagering requirements. All Slots* and Scratch bets count 100%.

Mixed wagering: 10% of bets placed in non-Slots or Scratch games count towards your wagering requirements. All Slots* and Scratch bets count 100%.

Special Mixed wagering: 50% of bets placed in non-Slots and Scratch games count towards your wagering requirements. All Slots* and Scratch games bets count 100%. Special Mixed wagering is only available on special occasions and to players of certain statuses.

*Games by GVG count 60%, all other games count 50%

When the bonus is added to your account the amount of wagering required is converted to bonus redeem points. The table below shows how much a player must wager in each currency to earn one bonus point.

1 Point
EUR 1.00
GBP 1.00
USD 1.00
CAD 1.00
AUD 1.00
DKK 10.00
SEK 10.00
NOK 10.00
ZAR 10.00
RUB 70.0

Wagering only counts for one bonus at a time according to the following rules:
If there are bonuses restricted to a specific game or games, wagering will contribute to these bonuses first if that specific game is played.
If multiple bonuses are active with different wagering conditions, the wagering will be applied to the relevant bonus first in date order
If there are two active bonuses with identical conditions, wagering will contribute to the bonuses in date order.
Please note that you will always first wager your real money funds and only when they are fully wagered, you will then start wagering your Bonus Balance.
If a bonus is not consumed (wagering requirements met or lost) within 30 days the bonus or the amount left from the bonus will be canceled together with any winnings in the account.
Unless otherwise stated you have up to 24 hours to meet the wagering requirements for Free Bonuses (non-deposit bonus, refer a friend) before the bonus and any winnings are removed. You also have 24 hours, from the time they were added to your account, to use the Free Spins before they expire. In the event that our automatic procedures do not remove the bonus/expire the free spins, we reserve the right to remove these amounts manually at the time we realize it should have been removed along with any winnings accrued.
In the case that bonus money is wagered and lost, but not all wager requirements were met, the next deposit made to your account, providing you don't have any open games, will automatically reset the bonus as Consumed and it will not be necessary to complete the remaining wager requirements. If you want to continue your game session and make sure that your bonus gets Consumed, please contact support after your deposit. Any abuse of this in order to avoid completing bonus wagering will result in all winnings being removed, and your deposit potentially being confiscated.
If you have a bonus consumed/cancelled/expired, either by the system or due to your own request, and the wagering was not completed, all your winnings will be removed including any pending/unclaimed winnings from games/promotions you played whilst you had the bonus.

 

[lockinlove]

I assume the rep will be along shortly to state that they arent correct and they took the 50% away and instead are giving straight up wagering because there is no way a legit casino would try this

 

[ReggieMac]

I assume the rep will be along shortly to state that they arent correct and they took the 50% away because there is no way a legit casino would try this

Of course they will!

 

[Naok777]

Unless otherwise stated you have up to 24 hours to meet the wagering requirements for Free Bonuses (non-deposit bonus, refer a friend) before the bonus and any winnings are removed.

other games count 50%

(lets face it, you will only play games that fall into the other category)

So for a NDB you have 24 Hours to wager 120x bonus?

Just what have they been smoking?

 

[ReggieMac]

(lets face it, you will only play games that fall into the other category)

So for a NDB you have 24 Hours to wager 120x bonus?

Just what have they been smoking?

Blimey I had not even read that far, gave up at the 60%! Way to screw your customer base over!

 

[brianmon]

It's the same at Drueck Glueck too.

I've just emailed them to close my account.

How can CM accredited casinos can get away with these kind of dodgy T&C?

They're taking a bit of a gamble with their license too, with the UKGC currently scrutinising such T&C

 

[dunover]

I think this lot should be de-accredited. This is DELIBERATELY MISLEADING ADVERTISING using a headline figure which in all but a fraction of cases is unrealistic and inappropriate. You CANNOT under Advertising Regs focus any offer on a selected tiny proportion of product(s) and imply it applies to the whole business, then reveal this in small print afterwards.

It's like your local Tesco or WalMart having a flyer or TV ad screaming "10% discount across the store today!!"

and then in the small print saying


'*Only applies to Tampax 12-packs and 425g tins of own-brand beans'

I am so pleased I stopped promoting these f*ckers a while ago.

 

[Jono777]

I pretty much knew more or less what this thread would contain before clicking and reading any of it as soon as I saw the title, it pretty much said it all

 

[petro]

I signed up at their sister site DrueckGlueck about an hour and a half ago and made a $50 deposit and got a bonus. (I was unaware of this thread.)
I asked what the terms for the bonus were and they directed me to the un-updated webpage showing 30xB with all slots counting as 100%.
I tested it and found that the playthrough was actually closer to 50-60x.
They gave me a whole heap of excuses including that their terms were just updated (updated, without changing their webpage, which they are telling customers is current.) I thought they were trying to scam me and I don't blame myself for that, this is their fault for not keeping their webpages up to date.

I'm currently trying to work through it with the rep.
In this case I think I should be entitled to a full refund; including the 2.5% deposit fee, since if I knew that their playthrough was so high I would not have deposited. Also, I only lost $1.95 by the time I became aware of the change in the playthrough.



EDIT: Re-reading through this thread, maybe they did update their terms. But they have written their terms incorrectly.
All Slots* and Scratch games bets count 100%.
*Games by GVG count 60%, all other games count 50%

They were arguing that the NetEnt slot I was playing is classified as "All other games count 50%"
And that can't be true because "All Slots* and Scratch games bets count 100%."

It could be a case of poorly written terms.

 

[dunover]

I signed up at their sister site DrueckGlueck about an hour and a half ago and made a $50 deposit and got a bonus. (I was unaware of this thread.)
I asked what the terms for the bonus were and they directed me to the un-updated webpage showing 30xB with all slots counting as 100%.
I tested it and found that the playthrough was actually closer to 50-60x.
They gave me a whole heap of excuses including that their terms were just updated (updated, without changing their webpage, which they are telling customers is current.) I thought they were trying to scam me and I don't blame myself for that, this is their fault for not keeping their webpages up to date.

I'm currently trying to work through it with the rep.
In this case I think I should be entitled to a full refund; including the 2.5% deposit fee, since if I knew that their playthrough was so high I would not have deposited. Also, I only lost $1.95 by the time I became aware of the change in the playthrough.



EDIT: Re-reading through this thread, maybe they did update their terms. But they have written their terms incorrectly.
All Slots* and Scratch games bets count 100%.
*Games by GVG count 60%, all other games count 50%

They were arguing that the NetEnt slot I was playing is classified as "All other games count 50%"
And that can't be true because "All Slots* and Scratch games bets count 100%."

It could be a case of poorly written terms.

No, it's a case of wilfully deceptive terms deliberately disguising the headline wagering requirement figure, and they've ALWAYS conned people like this since they took over from the old SlotsMagic. They know damn well what they're doing and how wrong it is but there's no one in regulatory authority gonna stop 'em, is there?

 

[spoton]

(lets face it, you will only play games that fall into the other category)

So for a NDB you have 24 Hours to wager 120x bonus?

Just what have they been smoking?

Considering the lag on their platform you would be lucky if you could make 120x wager in 24 years.

 

[bigbear]

I signed up to Slots Magic a while ago but never got round to making a deposit and certainly will not be now.There are only eleven GVG slots (the ones that count 60%) so in one fell swoop they have virtually increased the wagering to bonusx60.To add insult to injury they also charge a 2.5% fee on card deposits and 3.5% for ewallets. Avoid.

 

[ReggieMac]

I actually asked for my account to be closed and during the live chat with support I suddenly realised that they play under the same licence as PlayOJO, who I also have an account with (although PlayOJO don't do buneses at all) and it would have closed my account there also. Funny, there was no mention of there being a problem having the 2 accounts with different sites on the same licence.

 

[colinsunderland]

I emailed to close one of my accounts with this group and got this back

Dear Colin,

Thank you for your email regarding your Account.

I am sorry to hear you wish to close your Account and wondered if there is any particular reason for this. Have you experienced problems with the Casino or Customer Support? You feedback on this matter would be appreciated in order to see what we can do for you.

If you still wish to limit your account, we will of course respect your decision.

In order to allow you to limit your account we have developed a player limitation area in the casino client where you can exclude yourself or set different limitations for a period of time.

The 3 options for limiting your ability to gamble are the following:

1. Cooling Off

2. Temporary Suspension

3. Self-Exclusion

Options 1 and 2 will effect only the account you are limiting

Option 3 will affect all related accounts under the same license.

To choose an option, simply follow the steps below:

• Log in to your account

• Go to Cashier

• Go to Personal Settings

• Select Deposit Limits and scroll down to the bottom until you read 'Click here' to enable a limitation on your account'.

• Select the period you wish to limit your account.

• Click on the Submit button to complete the process

Our system and internal procedures will prevent you from opening new accounts and apply restrictions on known license related accounts only after you enable a Self-Exclusion. Therefore if you are not in control of your gambling it is important to carry through those actions immediately.

Please also note that after a Self-Exclusion is in place there are consequences to attempting to play and these are described in our Terms and Conditions under the Responsible Gaming clause.

Should you have any further questions, please don’t hesitate to contact me.

Kind Regards,

How about

Option 4 - Close the account as requested

Twats.

Presumably its a copy and paste reply, you would think they would use effect and affect correctly, and at least use the same one, even if it was incorrect!

 

[brianmon]

I emailed to close one of my accounts with this group and got this back



How about

Option 4 - Close the account as requested

Twats.

Presumably its a copy and paste reply, you would think they would use effect and affect correctly, and at least use the same one, even if it was incorrect!

Cut and paste. I got an identical email.

I tried to set my monthly deposit limit to £0. But it wouldn't allow me to set it less than £20.

So I've changed my mobile number, to hopefully stop any text messages, and blocked their promo and support email addresses

 

[colinsunderland]

Cut and paste. I got an identical email.

I tried to set my monthly deposit limit to £0. But it wouldn't allow me to set it less than £20.

So I've changed my mobile number, to hopefully stop any text messages, and blocked their promo and support email addresses

Oh it gets better, live chat log from playmillion, apparently you can't close your account, only self exclude.

Info at 22:34, Jun 22:
Thank you for choosing to chat with us. An agent will be with you shortly.
Info at 22:34, Jun 22:
You are now chatting with Mari.
Mari at 22:34, Jun 22:
hello
me at 22:34, Jun 22:
Hi, can you close my account for me please, and remove me from your mailing list.
Mari at 22:34, Jun 22:
Thank you for joining us today! May I have your username to quickly locate your account?
me at 22:34, Jun 22:
*****
Mari at 22:34, Jun 22:
thank you
Mari at 22:34, Jun 22:
hold on please I see your account
me at 22:34, Jun 22:
thanks
Mari at 22:35, Jun 22:
We are sorry to hear that you have made the decision to close your account with us.

As our players are very important to us we would be grateful if you could clarify your reason and inform is why did you make this decision?
me at 22:35, Jun 22:
your misleading bonus policy
Mari at 22:36, Jun 22:
what do you mean
me at 22:36, Jun 22:
all slots contribute 100, then underneath state GVG 60% and rest 50%, so in effect NO slots contribute 100% and it effectively doubles the wagering requirement
Mari at 22:39, Jun 22:
yes you can see our bonus policy here
Mari at 22:39, Jun 22:

You do not have permission to view link Log in or register now.

me at 22:39, Jun 22:
yes I know, it is extremely misleading
Mari at 22:40, Jun 22:
if you wish , you can always play without any bnnuses
Mari at 22:40, Jun 22:
bonuses
Mari at 22:42, Jun 22:
However if you still wish to close your account we will of course respect your decision and you can close your account using the Self Exclusion option, where you can exclude yourself for a period of time.

To do this, simply follow the steps below:

Log in to your account > Go to Cashier > Personal Settings

Select Deposit Limits and scroll down to the bottom until you read 'Click here' to enable a limitation on your account'.

Click on the Submit button to complete the process.

The system will automatically apply the necessary restrictions on the account with immediate effect.
me at 22:42, Jun 22:
can i ask which slots contribute 100% to wagering requirements?
Mari at 22:43, Jun 22:
there is no any slots games that count 100% for wagering requirement
me at 22:43, Jun 22:
yet the terms and conditions you linked to state
Mari at 22:43, Jun 22:
The contribution for slot games towards wagering has changed. GVG games now contribute 60% instead of 100% and all other slot games contribute 50% towards wagering requirements.
me at 22:43, Jun 22:
All Slots* and Scratch bets count 100%.
me at 22:44, Jun 22:
so when it says all slots count 100% what you actually mean is 'no slots count 100%'?
me at 22:46, Jun 22:
?
Mari at 22:47, Jun 22:
no it has been changed
Mari at 22:47, Jun 22:
The contribution for slot games towards wagering has changed. GVG games now contribute 60% instead of 100% and all other slot games contribute 50% towards wagering requirements.
me at 22:48, Jun 22:
I copied and pasted from the terms and conditions you linked to, as I said, extremely misleading. So can you close my account please, I'm not sure why you said to self exclude when I don't have a gambling problem?
Mari at 22:49, Jun 22:
as per our licenses , in any reason you want to close your account , you need to use the self exclusion option
Mari at 22:49, Jun 22:
I am sorry that I give you the link that was updated
me at 22:49, Jun 22:
er, i think you will find that is a lie. I am not self excluding and theres no way your license says a player can only close their account if they self exclude
Mari at 22:52, Jun 22:
hold on please
me at 22:52, Jun 22:
from the UKGC website
me at 22:52, Jun 22:
Self-exclusion is a facility for those that have decided that they wish to stop gambling for at least six months and wish to be supported in their decision to stop.
me at 22:52, Jun 22:
that does NOT apply to me at all
me at 22:53, Jun 22:
telling customers to self exclude is actually disgusting considering there will be a database applied across all operators at some point soon, it would mean ALL my accounts at decent casinos are closed due to your incorrect advice
Mari at 22:54, Jun 22:
we say on our terms and conditions that
Mari at 22:54, Jun 22:
Play Limitation Facility: We offer a facility within the casino Software to help you if you feel that your gambling is out of control and you would like to restrict the access to your Account.
We offer
A cooling off period of 24, 48 hour or one week A temporary Suspension for 1,2 or 3 months A Self Exclusion for minimum 6 months The limitations applied during Cooling Off and Temporary Suspension periods apply only to the account on which the limitations were requested. Upon expiration of the time period the account will be fully active again.

The limitations applied during a Self Exclusion apply to any other known account you have on our license. For a list of the sites under our license click here. Upon expiration of the time period your account will remain restricted and will only be considered for re-use if you contact us by telephone (or in person) and request it to be activated. We will then initiate a 24 hour cooling off period before we activate your Account.
Mari at 22:54, Jun 22:

You do not have permission to view link Log in or register now.

me at 22:54, Jun 22:
and? My gambling is NOT out of control
Mari at 22:55, Jun 22:
yes I understand so you can choose option
Mari at 22:55, Jun 22:
for the period time you wish
Mari at 22:56, Jun 22:
and contact us back
Mari at 22:56, Jun 22:
and we will do it permanently
me at 22:56, Jun 22:
you don't seem to understand as you are ignoring my request. I just want my account closing. Not under responsible gaming rules, just closing. NOT using self exclusion for the reason I stated above.
Mari at 22:58, Jun 22:
in any reason you want to close your account , you need to use self exclusion option as I am not able to do it from here
me at 22:59, Jun 22:
what a load of rubbish, as i said, it is disgusting you are attempting to get customers to say they have a gambling problem when they do not, a lie that could exclude them from every casino in the uk

 

[brianmon]

Oh it gets better, live chat log from playmillion, apparently you can't close your account, only self exclude.

It's strange how casinos can close the accounts of fraudsters and bonus abusers.

But can't do it for normal players

 

[Naok777]

Trying to trick people into self excluding rather than just closing the account normally?

Five letters for them:

EMSEB

 

[TheAddict]

Wouldnt mind doing a cs job for a casino. Recently unemplyed atm, but if they asked potential candidates to explain why they thought they would be a good candidate on a cover letter, i cant see how that if mentioning that i would empathise with the customer and act accordingly might possibly benefit my application. Cheers for the post.
Another casino that is definatly off my radar, thanks.

 

[colinsunderland]

So I replied to the slotsmagic email with

Hi

Your misleading bonus policy is the reason. I don't want to limit my account or self exclude, I want it to be closed please

Colin

and got this reply

Dear Colin,
Thank you for your email regarding your Account.
I am sorry to hear you wish to close your Account and wondered if there is any particular reason for this. Have you experienced problems with the Casino or Customer Support? You feedback on this matter would be appreciated in order to see what we can do for you.

If you still wish to limit your account, we will of course respect your decision.

In order to allow you to limit your account we have developed a player limitation area in the casino client where you can exclude yourself or set different limitations for a period of time.

The 3 options for limiting your ability to gamble are the following:

1. Cooling Off

2. Temporary Suspension

3. Self-Exclusion

Options 1 and 2 will effect only the account you are limiting

Option 3 will affect all related accounts under the same license.

To choose an option, simply follow the steps below:

• Log in to your account

• Go to Cashier

• Go to Personal Settings

• Select Deposit Limits and scroll down to the bottom until you read 'Click here' to enable a limitation on your account'.

• Select the period you wish to limit your account.

• Click on the Submit button to complete the process

Our system and internal procedures will prevent you from opening new accounts and apply restrictions on known license related accounts only after you enable a Self-Exclusion. Therefore if you are not in control of your gambling it is important to carry through those actions immediately.

Please also note that after a Self-Exclusion is in place there are consequences to attempting to play and these are described in our Terms and Conditions under the Responsible Gaming clause.

Should you have any further questions, please don’t hesitate to contact me.

Kind Regards,

What a shit casino these are. I PM'd Krystal a link to this thread and she has been on this morning so hopefully she will comment soon.

 

[ReggieMac]

So I replied to the slotsmagic email with




and got this reply



What a shit casino these are. I PM'd Krystal a link to this thread and she has been on this morning so hopefully she will comment soon.

I too got exactly the same both on chat and via email. All I want to do is close my account even if it does mean my account at PlayOJO is closed also. What do they not understand? I DO NOT WANT TO SELF EXCLUDE, I DO NOT WANT TO TAKE A TIMEOUT, I WANT MY ACCOUNT CLOSED! Now unless that reads as hieroglyphics I think it is pretty clear don't you?

As someone else mentioned they would be very quick to close an account at their own whim if so decide but not when we want it done without the fear of being blacklisted from other operators or be flagged as problem gamblers!

 

[vinylweatherman]

There is probably no need to fight to close the account given the risk of being classed as "self excluded", especially with the new "across the board" system the UKGC intends to implement. It would be better to send "feedback" telling them that you will no longer be depositing whilst you feel their bonus terms are in breach of UK consumer contract and advertising laws.

It appears they are, because they have a 30x WR that is really a 60x WR, and they have achieved this by making slots 50% instead of 100%. They are doing this because there is no regulatory standard as to how WR is to be shown to players.

However, they are likely to fall foul of the current investigation into the way players are treated, and complex and misleading terms are a part of this investigation. The expectation is that terms should be clear and simple, rather than full of complex and arbitrary restrictions and special cases. Something like "Slots count 100%, other games count 10%" rather than two sides of A4.

 

[EGO]

clarification for Bonus mix up

Thanks everyone for taking us to task with all your posts , which we believe you were well in your rights to do

Now we owe you an apology

There was a mistake in internal communications which resulted in a wrong version of our bonus policy being updated to live, and also incorrect information sent in an email. We never intended to change GVG games from 100% to 60% and indeed we did not actually do such a change. The mistake was purely cosmetic. No technical configurations were made, GVG games still count 100%. No player (aside from being angry) was effected during this change process.

To be 100% clear
1. GVG games contribution towards wagering was not changed, it will stay on 100% as it has always been
2. On non GVG games the contribution is still 60% but will be changed to 50% on Monday (June 26)
3. We brought SlotsMagic in line with the rest of our network and deposit bonuses will be x30 (instead of x25) and free money bonuses will be x60 (instead of x40) – this change will happen during next week

The terms on the website have been fixed and a new email will be sent later today to set everyone straight.

We would like to apologise for this mistake and of course it goes without saying that we’re going to work to make sure such a thing cannot happen again.

 

[brianmon]

Still a big change in wagering when playing any games, other than GVG.

It's changed from (effectively) 41.66x to 60x. That's an extra £1834 wagering on a £100 bonus.

At least it highlights just how shit GVG games are. You're obviously only half as likely to complete wagering, if you play them.

So why carry those games? Unless the reason is to be able to advertise lower wagering, and hide the detail in the T&C

 

[lockinlove]

Thanks everyone for taking us to task with all your posts , which we believe you were well in your rights to do

Now we owe you an apology

There was a mistake in internal communications which resulted in a wrong version of our bonus policy being updated to live, and also incorrect information sent in an email. We never intended to change GVG games from 100% to 60% and indeed we did not actually do such a change. The mistake was purely cosmetic. No technical configurations were made, GVG games still count 100%. No player (aside from being angry) was effected during this change process.

To be 100% clear
1. GVG games contribution towards wagering was not changed, it will stay on 100% as it has always been
2. On non GVG games the contribution is still 60% but will be changed to 50% on Monday (June 26)
3. We brought SlotsMagic in line with the rest of our network and deposit bonuses will be x30 (instead of x25) and free money bonuses will be x60 (instead of x40) – this change will happen during next week

The terms on the website have been fixed and a new email will be sent later today to set everyone straight.

We would like to apologise for this mistake and of course it goes without saying that we’re going to work to make sure such a thing cannot happen again.

You know how pathetic it is to change it to 60x? Why do you want to be the leader of something negative? There isnt a single accredited casino here with that type of wagering. Only you. So congrats you win

I know that greed has only come to mind when changing these terms but you know you are pissing people off right? You are pissing your loyal members off who are losers and when feeling down about their losses they hope the freechip may help a little. Well not anymore since you are making it near impossible to win with that kind of horse crap wager. Its insulting. Even lowering the contribution by 10% and raising the wagering 5x on your other terms is a slap in the face. Its like being held down while you rummage through players pockets looking for their last change.



You should be ashamed of yourself for treating your playing like maggots. If I was a bit more crazy and had more freetime, I would stand outside your building with a sign that read "bring back jackpot party owners!"

Apology not accepted!

 

[BlaCGaming]

You know how pathetic it is to change it to 60x? Why do you want to be the leader of something negative? There isnt a single accredited casino here with that type of wagering. Only you. So congrats you win

I know that greed has only come to mind when changing these terms but you know you are pissing people off right? You are pissing your loyal members off who are losers and when feeling down about their losses they hope the freechip may help a little. Well not anymore since you are making it near impossible to win with that kind of horse crap wager. Its insulting.



You should be ashamed of yourself for treating your playing like maggots. If I was a bit more crazy and had more freetime, I would stand outside your building with a sign that read "bring back jackpot party owners!"

Apology not accepted!

It´s not Krystals fault, but someone higher up, who decided that his pockets have too much air left in them.

To those people: Its going to bite you in the ass. You probably don´t care, but its not going to benefit you, the negative will outweigh the sign ups that do not read bonus rules, you´ll just end up on a shady list. Blows my mind some operators think anyone would want to prefer their casino over the competition when doing crap like that. Disgusting and self-destructive behaviour...

 

[lockinlove]

It´s not Krystals fault, but someone higher up, who decided that his pockets have too much air left in them.

To those people: Its going to bite you in the ass. You probably don´t care, but its not going to benefit you, the negative will outweigh the sign ups that do not read bonus rules, you´ll just end up on a shady list. Blows my mind some operators think anyone would want to prefer their casino over the competition when doing crap like that. Disgusting and self-destructive behaviour...

Yes I know that but since she represents that brand its okay to use the term 'you'

 

[colinsunderland]

Thanks everyone for taking us to task with all your posts , which we believe you were well in your rights to do

Now we owe you an apology

There was a mistake in internal communications which resulted in a wrong version of our bonus policy being updated to live, and also incorrect information sent in an email. We never intended to change GVG games from 100% to 60% and indeed we did not actually do such a change. The mistake was purely cosmetic. No technical configurations were made, GVG games still count 100%. No player (aside from being angry) was effected during this change process.

To be 100% clear
1. GVG games contribution towards wagering was not changed, it will stay on 100% as it has always been
2. On non GVG games the contribution is still 60% but will be changed to 50% on Monday (June 26)
3. We brought SlotsMagic in line with the rest of our network and deposit bonuses will be x30 (instead of x25) and free money bonuses will be x60 (instead of x40) – this change will happen during next week

The terms on the website have been fixed and a new email will be sent later today to set everyone straight.

We would like to apologise for this mistake and of course it goes without saying that we’re going to work to make sure such a thing cannot happen again.

Yet live chat clearly told me NO slots contribute 100% towards wagering.

You also haven't commented on the bigger issue of people being told to self exclude when they ask to close an account?

Here are my latest emails

I just want the account closing please, and I do not want to use any responsible gaming options to do this as I do NOT have a gambling problem.

which was replied with this, so account is STILL open.

Thank you for your email.

Please be advised that we do understand and respect the reasons of your decision however, when a player requests to close their account, this is generally for an important reason.

As a result, such requests are taken seriously and we make sure we deal with them responsibly, in a way that if there is a potential issue with gambling, we make sure that play cannot take place on the network. We do this by telling the player to self-exclude and when that happens, it automatically puts into process the restriction of current and future accounts on the license.

This is not to say in any way that you have a gambling problem, but rather to explain that the current procedure is in place to ensure that the correct course of action is taken upon every request.

Therefore I would strongly suggest that follow the steps previously provided in our previous email so that the necessary restrictions can be placed.

Should you have any further questions or issues with the limitation, please don’t hesitate to contact me.

wtf is wrong with you that you won't just close an account when a player requests it?

 

[The Dude]

....

wtf is wrong with you that you won't just close an account when a player requests it?

Please refrain from these sort of comments towards our iGaming reps - Krystal is doing her best with dealing with this problem. If something needs fixing, then they can take care of it. To say "wtf is wrong with you" is hostile, insulting, and violates our rules on flaming.

In my opinion, some of you are blowing this out of proportion. Krystal already apologized for a mistake that was made. Sheesh people - and you get the torches and pitchforks out. C'mon, be real. If you don't like the bonus terms, then vote with your feet and don't take the bonus. Don't like the casino, then don't play there - and if an email comes your way, hit delete.

If you find it 100% necessary that no emails come your way, then unsubscribe from their marketing emails. Simple as that. I'm sure they will work out something where they can close your account without you wanting to open it back up.

 

[petro]

The terms on the website have been fixed and a new email will be sent later today to set everyone straight.

These are the terms right now on Drueck Glueck Casino.

You do not have permission to view link Log in or register now.

31. We have 3 different types of wagering that we apply to our bonuses. Unless otherwise stated the bonus has standard wagering terms. Games that are included within the below wagering groups count towards the wagering requirements of a bonus:
Standard wagering terms: bets placed in any game except Slots and Scratch games do not count towards the wagering requirements. All Slots* and Scratch bets count 100%.
Mixed wagering: 10% of bets placed in non-Slots or Scratch games count towards your wagering requirements. All Slots* and Scratch bets count 100%.
Special Mixed wagering: 50% of bets placed in non-Slots and Scratch games count towards your wagering requirements. All Slots* and Scratch games bets count 100%. Special Mixed wagering is only available on special occasions and to players of certain statuses.
*Games by GVG count 100%, all other games count 50%


My opinion is that the terms are not clear.
Under the "standard wagering terms" it says "All Slots* and Scratch bets count 100%."
In this case we have an asterisk used to indicate a footnote and the footnote is: "*Games by GVG count 100%, all other games count 50%"
If anyone were to read this, they would be led to believe all slots count for 100% of the playthrough (I know I did.)

To make it clear for the standard wagering terms perhaps try:
Bets placed in any game except Slots and Scratch games do not count towards the wagering requirements.
GVG games and Scratch bets count 100%, all other slots count 50%.

 

[dunover]

Look, I don't take the bonuses, I couldn't give a rat's a$$ if they had 500xWR on them. The point I made is the way this group refers to a tiny minority of slots when making the their headline bonus wagering figure up. It's almost as if they have those GV Games because in their minds it excuses the misleading wagering statements, so they can claim "At least what we advertise is partially true."

I still say this is predatory as they player believes he has a 30 or 40x wagering chance to cash-in the bonus, so deposits and then plays only to find out when they think they're near completing wagering that in fact they're miles off because they've played the slots everyone wants to play, and not those dreadful GVG ones.

I still maintain that if you are basing the wording on a tiny minority of slots and that this headline wagering figure DOES NOT apply on the huge majority of games then it's misleading and in breach of common advertising regs.

Why can't they just be honest and say for example "100% bonus with only 30x wagering on GV slots or 50x on non-GVG slots."

 

[colinsunderland]

Please refrain from these sort of comments towards our iGaming reps - Krystal is doing her best with dealing with this problem. If something needs fixing, then they can take care of it. To say "wtf is wrong with you" is hostile, insulting, and violates our rules on flaming.

In my opinion, some of you are blowing this out of proportion. Krystal already apologized for a mistake that was made. Sheesh people - and you get the torches and pitchforks out. C'mon, be real. If you don't like the bonus terms, then vote with your feet and don't take the bonus. Don't like the casino, then don't play there - and if an email comes your way, hit delete.

If you find it 100% necessary that no emails come your way, then unsubscribe from their marketing emails. Simple as that. I'm sure they will work out something where they can close your account without you wanting to open it back up.

Point taken and my apologies for that comment, however it still remains people have complained about being told to self exclude when asking to close the account, Krystal completely ignored that complaint when she replied, and it seems to be impossible to close the account.

You shouldn't be told to use self exclusion or any of the responsible gaming tools in order to close accounts, we have already seen in the past with EM the problems it can cause. If the central database comes in later this year as the UKGC are saying, and i self exclude as told to by these, then theres a chance I could be barred from playing at ANY casino operating under a UKGC license, with no chance of reversing the decision. Surely you don't think thats right? OK, if theres a problem closing accounts (although I don't see what that could be) then they can say so, but don't tell people to do something that could cause major problems in the coming months.

The bonus terms are still misleading, why have a term stating ALL slots 100% when it fact its a tiny percentage that do. A * doesn't change that.

 

[EGO]

Thanks
we are already in the process of improving the lay out
but i will pass your comments up the line

These are the terms right now on Drueck Glueck Casino.

You do not have permission to view link Log in or register now.

31. We have 3 different types of wagering that we apply to our bonuses. Unless otherwise stated the bonus has standard wagering terms. Games that are included within the below wagering groups count towards the wagering requirements of a bonus:
Standard wagering terms: bets placed in any game except Slots and Scratch games do not count towards the wagering requirements. All Slots* and Scratch bets count 100%.
Mixed wagering: 10% of bets placed in non-Slots or Scratch games count towards your wagering requirements. All Slots* and Scratch bets count 100%.
Special Mixed wagering: 50% of bets placed in non-Slots and Scratch games count towards your wagering requirements. All Slots* and Scratch games bets count 100%. Special Mixed wagering is only available on special occasions and to players of certain statuses.
*Games by GVG count 100%, all other games count 50%


My opinion is that the terms are not clear.
Under the "standard wagering terms" it says "All Slots* and Scratch bets count 100%."
In this case we have an asterisk used to indicate a footnote and the footnote is: "*Games by GVG count 100%, all other games count 50%"
If anyone were to read this, they would be led to believe all slots count for 100% of the playthrough (I know I did.)

To make it clear for the standard wagering terms perhaps try:
Bets placed in any game except Slots and Scratch games do not count towards the wagering requirements.
GVG games and Scratch bets count 100%, all other slots count 50%.

 

[ReggieMac]

Krystal could you comment on why it appears to not be possible to simply close an account? Not SE or TO but just simply closed? There may be a perfectly reasonable reason so your input would be most welcome.

 

[Naok777]

3. We brought SlotsMagic in line with the rest of our network and deposit bonuses will be x30 (instead of x25) and free money bonuses will be x60 (instead of x40) – this change will happen during next week

I just got an email with an offer:

Dear ...
We have 3 exciting bonuses up for grabs and each one can be used 3x per day.

Deposit 3 times within a day by choosing any 1 of the 3 spectacular offers below. After you’ve made your deposits, contact our friendly support team and we’ll give you one back!

Get your offer before it's gone!

Then at the bottom of the email:

The free deposit will be issued as a free bonus with 60x wagering.

So the promo emails you are currently sending out under the slotsmagic branding are already quoting the new 60x WR, which raises the question: Is the new WR already in place or coming next week?

 

[EGO]

as i mentioned earlier , the T&c's did change but none were implemented yet
you have taken the 60x from the bottom of the mailer which are the T&C's of the offer
so no, the 60x does not apply yet

I just got an email with an offer:



Then at the bottom of the email:



So the promo emails you are currently sending out under the slotsmagic branding are already quoting the new 60x WR, which raises the question: Is the new WR already in place or coming next week?

 

[Naok777]

as i mentioned earlier , the T&c's did change but none were implemented yet
you have taken the 60x from the bottom of the mailer which are the T&C's of the offer
so no, the 60x does not apply yet

Thanks for the clarification

 

[colinsunderland]

as i mentioned earlier , the T&c's did change but none were implemented yet
you have taken the 60x from the bottom of the mailer which are the T&C's of the offer
so no, the 60x does not apply yet

Are you going to answer the other questions?

 

[theapple]

Oh it gets better, live chat log from playmillion, apparently you can't close your account, only self exclude.

it works though, i read their terms and it says you can specify for how long you want yourself excluded

i sent them a mail with 90 years and luckily only had to do it once. props when its due all i had is to selfexclude one of my accounts and all other accounts on their platform became unplayable for me.

but how is this even legal

saying wagering is 30x or whatever but if there is not a single slot that contributes 100% thats just a scam no other way around it?

Their next T&C update... give or take 2 months from now.

Fantastic news for our players ! Bonus wagering was lowered to 1x !!
Slots contribute 100%
*All slots contribute 1%
*Some slots dont contribute at all
*Slots that contribute anything are chosen at random and change every 24 hours.
*At all times at least 80% of our current slots selection is going to be unplayable with bonuses. That is also random and it changes every 12 hours.
*Playing slots that are not allowed is not allowed and it will allow us to take away your monies.
*You can find all about our current selection of "slots that are not playable with bonus money" by contacting our friendly support, via mail only.
*It might take us up to 36 working hours to reply to your mail

 

[theapple]

Please refrain from these sort of comments towards our iGaming reps - Krystal is doing her best with dealing with this problem. If something needs fixing, then they can take care of it. To say "wtf is wrong with you" is hostile, insulting, and violates our rules on flaming.

In my opinion, some of you are blowing this out of proportion. Krystal already apologized for a mistake that was made. Sheesh people - and you get the torches and pitchforks out. C'mon, be real. If you don't like the bonus terms, then vote with your feet and don't take the bonus. Don't like the casino, then don't play there - and if an email comes your way, hit delete.

If you find it 100% necessary that no emails come your way, then unsubscribe from their marketing emails. Simple as that. I'm sure they will work out something where they can close your account without you wanting to open it back up.

its not just this thing on its own that mad people annoyede with this group though so just saying "dont take the bonus if you dont like it" is a bit pushing it. I dont think ive seen so many antics and traps in any other groups, even some accredited in South sandwich islands have terms with less traps so its not that simple.

They are only group i know of that has "10% of bonus amount" max bet rule. So if you deposit $20 with 10% bonus your max bet is 20 cents. Its something unique to their group. They are also only site that tried selling 22 free spins at $1, for 21$ Their bonus terms are at best misleading, saying ALL SLOTS contribute 100%, just to have another T&C line shortly after, which says how like 5% of their slots (gvg slots only) contribute 100%, others are 60%, now 50%. Now im not saying they did it on purpose, for all we know their lawyer might not be native english speaker so he/she doesnt know meaning of word all, so im going to give them benefit of doubt there. yes that was saracasm :=p

Oh and its first site ive found you cant actually close your account for good, but you have to self exclude yourself (while still being able to login mind you).

So as i said its a bunch of little, mostly very negative stuff that adds up to them not being at a place they were once they were firstly accredited, imo.

 

[EGO]

Thanks for your polite request

I appreciate that the account limitation procedure is frustrating but it's quite simple.

We know that some casinos do but we choose not to offer a 'close account' (in the sense that you mean it) as we believe it serves no advantage to anyone. We could see it helping you if you wanted you data for some reason deleted but we cannot do that anyway. There are no recurring subscription charges so it does not cost you anything so what is the harm in just unsubscribing

We do offer a way to stop gambling through our self exclude/limitation options. If a player does not need to use these he just needs to forget he has an account and not log in and unsubscribe.

Krystal could you comment on why it appears to not be possible to simply close an account? Not SE or TO but just simply closed? There may be a perfectly reasonable reason so your input would be most welcome.

 

[colinsunderland]

Thanks for your polite request

I appreciate that the account limitation procedure is frustrating but it's quite simple.

We know that some casinos do but we choose not to offer a 'close account' (in the sense that you mean it) as we believe it serves no advantage to anyone. We could see it helping you if you wanted you data for some reason deleted but we cannot do that anyway. There are no recurring subscription charges so it does not cost you anything so what is the harm in just unsubscribing

We do offer a way to stop gambling through our self exclude/limitation options. If a player does not need to use these he just needs to forget he has an account and not log in and unsubscribe.

Are you going to reply to any of the points I made? Especially the one about if you self exclude and the shared database is brought in later this year, you will possibly not be able to play at ANY uk casinos? Even Bryan says you should not self exclude if you do not have a gambling problem on another thread, which, of course, is 100% correct.

 

[theapple]

Thanks for your polite request

I appreciate that the account limitation procedure is frustrating but it's quite simple.

We know that some casinos do but we choose not to offer a 'close account' (in the sense that you mean it) as we believe it serves no advantage to anyone. We could see it helping you if you wanted you data for some reason deleted but we cannot do that anyway. There are no recurring subscription charges so it does not cost you anything so what is the harm in just unsubscribing

We do offer a way to stop gambling through our self exclude/limitation options. If a player does not need to use these he just needs to forget he has an account and not log in and unsubscribe.

It does, closing account is a big, majestic advantage for people who cant control their gambling.

as for your second point i agree with you. Most gamblers, especially compulsive ones, just tend to forget they have accounts and just decide not to login anymore.

i really appreciate you took some of your time to offer an explanation but i dont think you can sell this one to anyone really. Seriously saying we dont think closing accounts benefit to anyone is as ridiculous as it sounds.
Sure it doesnt benefit you guys but at least dont try to sell it to us as something thats good or beneficial for players too because that way it looks like you think you are talking to kindergarten population here so any explanation you give is good enough

 

[EGO]

well until that becomes a reality we can't speculate but if it worries you just unsubscribe as i suggested in a previous post , then you wont have any issues with a shared database
and if i remember correctly , Bryan actually said something to the effect , don't SE unless you have a gambling problem just unsubscribe
i may be wrong but i think you left out the last part

Are you going to reply to any of the points I made? Especially the one about if you self exclude and the shared database is brought in later this year, you will possibly not be able to play at ANY uk casinos? Even Bryan says you should not self exclude if you do not have a gambling problem on another thread, which, of course, is 100% correct.