Hello folks. I foolishly decided to give these guys another shot. Since their launch they have had pretty much constant connection issues with the WMS slots. Having made several deposits there since they went live, pretty much every session has been plagued by constant disconnections or the games simply wont load.
Dozens of times I have raised this with CS and the VIP Manager (Talida). The textbook response of "The technical department are aware and are looking into it". It might wash maybe once or twice, but to be STILL being told this a month or 2 along the line isn't acceptable.
I have been told to play the other games that work, but they are awful.
Im really quite angry and have told them I want my deposit back and close my account, even though I'm currently involved in a 50% Bonus x 15 WR. I fully expect them to tell me that its not possible, but the last thing on my mind right now is sitting here all night closing the game, trying to open it again.
I guess its my fault, I knew last time I played they had connection problems, but thought they might have gotten it together by now!
Anyone else had any problems with these guys? Are they allowed to run a casino that's so unstable? Who dishes the licence out to these people?
A word of warning if anyone is thinking of joining here or opting into a bonus (unless you love constant disconnections!)
Bitch-and-Moan-Athon
Rob
Dozens of times I have raised this with CS and the VIP Manager (Talida). The textbook response of "The technical department are aware and are looking into it". It might wash maybe once or twice, but to be STILL being told this a month or 2 along the line isn't acceptable.
I have been told to play the other games that work, but they are awful.
Im really quite angry and have told them I want my deposit back and close my account, even though I'm currently involved in a 50% Bonus x 15 WR. I fully expect them to tell me that its not possible, but the last thing on my mind right now is sitting here all night closing the game, trying to open it again.
I guess its my fault, I knew last time I played they had connection problems, but thought they might have gotten it together by now!
Anyone else had any problems with these guys? Are they allowed to run a casino that's so unstable? Who dishes the licence out to these people?
A word of warning if anyone is thinking of joining here or opting into a bonus (unless you love constant disconnections!)
Bitch-and-Moan-Athon
Rob