- Joined
- Jun 19, 2009
- Location
- In my head
Okay if I am being unreasonable here, please tell me. Last Wednesday I played at Slotastic. Got lucky won a Random JP $2600 and managed to get my balance up to $4300. When I went to withdraw, I was forced to split the withdrawal to Neteller into two transactions. My withdrawal time was 6:45pm UK time. I thought as it states here that withdrawal will be processed in 48hours.
I contacted CS over the weekend and was told 48 business hours and inquired which country do they follow for business hours and they said EST, which is US. By that token, I should have been paid but it wasn’t to be. Now today I still haven’t been paid however, one transaction is listed as authorized and the other has been kicked back to under review. Contacted live chat and was told that one payment will be paid today and the other one will be in two days since they can only process one transaction per day.
Therefore, it looks like it will take me the bones of a week to be paid in full via Neteller. On the one hand, I am delighted on the win but it has been soured somewhat by trying to be paid. Am I being unreasonable here to be a bit pissed off at this situation?
I sent rep a PM on Friday before I found out about the 1 transaction per 2 day rule. I haven't heard back but I know to give them time. I also have a withdrawal from Jackpot Capital over the weekend I shudder to think how long that will take.
So Bitch and Moan over for now.
I contacted CS over the weekend and was told 48 business hours and inquired which country do they follow for business hours and they said EST, which is US. By that token, I should have been paid but it wasn’t to be. Now today I still haven’t been paid however, one transaction is listed as authorized and the other has been kicked back to under review. Contacted live chat and was told that one payment will be paid today and the other one will be in two days since they can only process one transaction per day.
Therefore, it looks like it will take me the bones of a week to be paid in full via Neteller. On the one hand, I am delighted on the win but it has been soured somewhat by trying to be paid. Am I being unreasonable here to be a bit pissed off at this situation?
I sent rep a PM on Friday before I found out about the 1 transaction per 2 day rule. I haven't heard back but I know to give them time. I also have a withdrawal from Jackpot Capital over the weekend I shudder to think how long that will take.
So Bitch and Moan over for now.