Ok first and foremost I want to say that this is not a complaint but a comparison of a situation that arose on both slotastic and inetbet. I recently played on inetbet and had claimed a deposit bonus and played the real series video slots and noticed my bonus had not been clearing. I contacted inetbet and they told me that i was playing the incorrect game and need to play "Return of rudolph only" I went ahead and played return of return and met all the playthrough req's and then they took all my winnings away which was over $400.00. I was very upset because they had told me to continue playing and I felt as though they stole my money. At this point I am starting to think they really did steal my money because the following happened at Slotastic. Once again I made a deposit and claimed a bonus. I started playing real series slots and after playing for 6 hours I realized my playthrough had not been moving. I looked back at the terms of the bonus and found out I can only get playthrough for playing cleopatras gold. I was upset I had made such a dumb mistake again and contacted support and explained the situation to them. I was hoping they would void my winnings and let me start over from the beginning as Inetbet had done. they told me that although I had been playing the other slot games, since they were in real series category I was fine and had not violated any terms. however i will not be able to complete the bonus unless I play cleopatra. I really hope if I meet the playthrough they actually pay me and I am not wasting my time, however i am led to believe at this point that Inetbet blatantly stole my money and playing the other real series slots was not a violation, hence the reason inetbet allowed me to continue playing and even told me to just go ahead and play "Return of the rudolph". I will go ahead and play cleopatra on slotastic and if I meet playthrough and they pay me out without hassle, I will go ahead and PAB against Inetbet. Anyways, i will see what develops and keep everyone posted. At this point I just want to meet the playthrough req's to find out what the result is. Support just told me that i have not violated any terms at all, and I have a copy of the chat which I have posted below.
Please wait for a site operator to respond.
You are now chatting with 'Natasha'
Natasha: Hello and welcome to our live chat service. How may I help you today?
sl-pokerdan: hello
Natasha: hello
sl-pokerdan: I made a deposit and claimed a bonus, and just now after 5 houra, realized the games i am playing dont count towards my bonus
sl-pokerdan: i been playing for 5 hours
sl-pokerdan: is all my winnings void?
Natasha: please hold
sl-pokerdan: ok thanks
sl-pokerdan: I had this happen a few months ago on a different site and even after meeting playthrough they took my winnings'
Natasha: please continue to hold
Natasha: reviewing your query
Natasha: further
sl-pokerdan: ok thanks
Natasha: Wagers on restricted games before the play-through requirements have been fulfilled, will result in the bonus and any winnings being voided.
sl-pokerdan: ok so what do i do?
sl-pokerdan: Can I have the bonus reset? I played for 5 hours by accident
sl-pokerdan: I understand I made a mistake, and I am willing to forfeit the money I have won
Natasha: one moment as I seek advisory from my supervisor regarding this matter
sl-pokerdan: ok thanks..
sl-pokerdan: I would like to start over from the beginning of the bonus with my deposit of 25.00 plus the 25.00 bonus and play the correct game, if you will allow and I will be more careful to read the terms more carefully in the future
Natasha: our records do not show your account affected by the play of restricted games
Natasha: we kindly ask at this tme
sl-pokerdan: oh lol
Natasha: you play Cleopatra's Gold
Natasha: this is the game that count towards your playthrough
sl-pokerdan: If I play cleopatras and meet the playthrough requirements will i be able to cash out?
Natasha: yes
Please wait for a site operator to respond.
You are now chatting with 'Natasha'
Natasha: Hello and welcome to our live chat service. How may I help you today?
sl-pokerdan: hello
Natasha: hello
sl-pokerdan: I made a deposit and claimed a bonus, and just now after 5 houra, realized the games i am playing dont count towards my bonus
sl-pokerdan: i been playing for 5 hours
sl-pokerdan: is all my winnings void?
Natasha: please hold
sl-pokerdan: ok thanks
sl-pokerdan: I had this happen a few months ago on a different site and even after meeting playthrough they took my winnings'
Natasha: please continue to hold
Natasha: reviewing your query
Natasha: further
sl-pokerdan: ok thanks
Natasha: Wagers on restricted games before the play-through requirements have been fulfilled, will result in the bonus and any winnings being voided.
sl-pokerdan: ok so what do i do?
sl-pokerdan: Can I have the bonus reset? I played for 5 hours by accident
sl-pokerdan: I understand I made a mistake, and I am willing to forfeit the money I have won
Natasha: one moment as I seek advisory from my supervisor regarding this matter
sl-pokerdan: ok thanks..
sl-pokerdan: I would like to start over from the beginning of the bonus with my deposit of 25.00 plus the 25.00 bonus and play the correct game, if you will allow and I will be more careful to read the terms more carefully in the future
Natasha: our records do not show your account affected by the play of restricted games
Natasha: we kindly ask at this tme
sl-pokerdan: oh lol
Natasha: you play Cleopatra's Gold
Natasha: this is the game that count towards your playthrough
sl-pokerdan: If I play cleopatras and meet the playthrough requirements will i be able to cash out?
Natasha: yes