- Joined
- Nov 24, 2008
- Location
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Hi guys
This is shocking
We are sorry to inform customers that due to a fundamental technical malfunction with our Treasure Island game, winning pay outs were made in error to accounts playing in Euros on the 2nd and 3rd of February. Following the malfunction, we have suspended access to the Treasure Island game and are conducting a full investigation to understand what went wrong and why erroneous payments were made. We are contacting all affected customers. All other Sky Vegas games are unaffected.
Not only this. But they are also misleading with their promotions. I was one on of those who though i was up for 10% cashback. But no terms and conditions not followed. Have to play 6 days in a row.
This term is not in their Terms and Condition. If have later after studying found it ONLY on their banner/picture of this promo.
But they gave me different explanation >>
Thanks for your email.
The first thing I need to clarify, is that this promotion is not based around deposits alone, it is on stakes.
The second thing I need to make you aware of is that it is also based on 'net losses', i.e. the difference between what you have staked and what you have won. If you win more than you stake, or the difference is less than £1, then you would not incur any net losses, and therefore are not due cashback.
This procedure was made available in the terms and conditions of the offer, and it is considered your responsibility to ensure you are fully aware of what you are partaking in.
I need to stress that regardless of using your spins towards this promotion, they are all valid spins in themselves with the same chance of winning, promotion or not.
I have checked your account, and also the associated data, and it is indeed correct, you are not due anything I'm afraid. As far as I'm aware, we have not messed this promotion up in any way.
I hope that this clarifies the matter.
Kind Regards,
I can live with not getting my 10% i made deposits of just under £200 which I lost. But feel terrible for other players where it is a lot more. Also in regards to winnings on that new slot
What are people's view on this. Maybe I have just totally misunderstood this Promo. But If I made deposit and played slot. And lost total, is that not a Net Loss??
This is shocking
We are sorry to inform customers that due to a fundamental technical malfunction with our Treasure Island game, winning pay outs were made in error to accounts playing in Euros on the 2nd and 3rd of February. Following the malfunction, we have suspended access to the Treasure Island game and are conducting a full investigation to understand what went wrong and why erroneous payments were made. We are contacting all affected customers. All other Sky Vegas games are unaffected.
Not only this. But they are also misleading with their promotions. I was one on of those who though i was up for 10% cashback. But no terms and conditions not followed. Have to play 6 days in a row.
This term is not in their Terms and Condition. If have later after studying found it ONLY on their banner/picture of this promo.
But they gave me different explanation >>
Thanks for your email.
The first thing I need to clarify, is that this promotion is not based around deposits alone, it is on stakes.
The second thing I need to make you aware of is that it is also based on 'net losses', i.e. the difference between what you have staked and what you have won. If you win more than you stake, or the difference is less than £1, then you would not incur any net losses, and therefore are not due cashback.
This procedure was made available in the terms and conditions of the offer, and it is considered your responsibility to ensure you are fully aware of what you are partaking in.
I need to stress that regardless of using your spins towards this promotion, they are all valid spins in themselves with the same chance of winning, promotion or not.
I have checked your account, and also the associated data, and it is indeed correct, you are not due anything I'm afraid. As far as I'm aware, we have not messed this promotion up in any way.
I hope that this clarifies the matter.
Kind Regards,
I can live with not getting my 10% i made deposits of just under £200 which I lost. But feel terrible for other players where it is a lot more. Also in regards to winnings on that new slot
What are people's view on this. Maybe I have just totally misunderstood this Promo. But If I made deposit and played slot. And lost total, is that not a Net Loss??