Non-Bonus Complaint Sky Bet slow responses & ignoring

[lerskinen]

Hello,

It's been over two months now since they suspended my account after some won bets, claiming that would need further verification, which obviously is fine for me. However, ever since they have asked more and more documents one by one after the previous one was ok and it's always taken at least a week for them to response. Since the latest document, sent on 22nd May, they have not given any response and the live chat is continuously giving an bot answer "we can not give an estimate, please wait". Consider this very abnormal for a verification process to take months and not give answers at all. There is not much more they can ask, have patiently sent them everything they have asked but it's just too much now. Never could have thought such about a big company like Sky Bet is. My username is the same as here on this forum, would appreciate any help getting this solved. Never asked for a withdrawal request there, it's suspended, can not log in at all. Thank you!

 

[maxd]

Hello, Max Drayman here, I handle the Casinomeister complaints service called Player Arbitration (aka PAB).

Please check out our Casino Complaints service and if that sounds like the way you want to proceed then please read the PAB FAQ thoroughly. It's not as daunting as it looks and the FAQ does detail what you can expect from us and what we expect from you throughout the PAB process. Submitting a PAB is free to all but we do ask that you know and respect our procedures.

Let me know if you have any questions. You can contact me via email at max.drayman@casinomeister.com or here on the forums by Private Message (Link Outdated / Removed).

Regards,
Max, Complaints (PAB) Manager, Casinomeister.com

PS. Received your email about missing the page header warning about posting without having done your due diligence before hand. Shit happens: go forth and sin no more.

 

[lerskinen]

Thank you for the response.

I have read the FAQ for PAB and am willing to go through the process with the details given. Please let me know if you need any further details regarding the case. Thank you.

 

[lerskinen]

Really would like to get some update here, thank you.

 

[maxd]

I think you have misunderstood the difference between your post here and a PAB which I see you've just now submitted.

My job here at Casinomeister is to process and manage PABs, not forum threads. In other words I'll now be in a position to submit and later give you updates on your PAB but your forum thread is simply your public statement regarding your issue, nothing more or less.

If you re-read my post above you'll see that I offered you some advice as to how to proceed, none of which was "post here again and wait for someone to reply".

While we're on the subject, please ensure that you have you read and understood the PAB FAQ. The FAQ tells you the scope of our service, what you can expect from us and -- also very important -- what we expect from you. If you don't understand and/or cooperate with the PAB process then your PAB will very likely fail; no offence intended but your assumption that a forum post is the same as submitting a PAB is a pretty good indication that you either haven't read or haven't understood the FAQ. So please ensure you read and understand the FAQ. Thank you for your cooperation.