not a real complaint, just an experience, so i thought i would post it here. not enough experience at rival to commend or complain...
so i figured i would try rival for free play just to try something different. i try to sign up at simon says, there is a "critical account error" and it "cannot reach endpoint." weird... so i try paradise8, same thing. i contact support and they tell me i already have an account at pantasia which was transferred from some rtg a while back (remember that thread?).....ok....fine.... i get the pantasia info and try to sign in.... same problem.
so it is two hours now on chat with their support as they are sure it is my computer that cannot connect to them. they ask me to turn off my firewall, my antivirus, reinstall pantasia, try davinci's, install mayan fortune... all with the same error message. i've never had any connection problems with 3dice, rtg, or mg...ever.
so, right now, it is 2.5 hours and i consider myself a pretty patient guy.
it is 2 hours and 45 minutes now, and i'm getting pretty frustrated but i want to see how this goes as a matter of principal. every question or response has 10-15 minutes between them (are they taking care of everyone else even though i've been waiting patiently for this long?)
after some more "which version of this, version of that....etc" i am asked to send a "debug" file in the directory. done....in 30 seconds.... of course i have to wait another 10 minutes for a response that it will be sent to their technical department and i will get a response in 24 hours.
i'm wondering how much of the 2 hours and 48 minutes would have been saved for ME if it was a true "chat".....rather then a delayed messaging system with the rep disappearing for 10, 15 minutes at a time. it only takes me 3 seconds to answer a question!!!
yes, the rep was courteous....but i was also extremely patient. c'mon guys, almost 3 hours?!?!?!
oh... to the point.... i didn't get to try any of the rival games
apparently, rival casinos have a pretty good reputation and i can't argue with that from just this experience, but software that has these kind of issues should really be addressed. oh, and to top it off, i mistakingly thought rival casinos were accredited...they are not......(yet.)
so i figured i would try rival for free play just to try something different. i try to sign up at simon says, there is a "critical account error" and it "cannot reach endpoint." weird... so i try paradise8, same thing. i contact support and they tell me i already have an account at pantasia which was transferred from some rtg a while back (remember that thread?).....ok....fine.... i get the pantasia info and try to sign in.... same problem.
so it is two hours now on chat with their support as they are sure it is my computer that cannot connect to them. they ask me to turn off my firewall, my antivirus, reinstall pantasia, try davinci's, install mayan fortune... all with the same error message. i've never had any connection problems with 3dice, rtg, or mg...ever.
so, right now, it is 2.5 hours and i consider myself a pretty patient guy.
it is 2 hours and 45 minutes now, and i'm getting pretty frustrated but i want to see how this goes as a matter of principal. every question or response has 10-15 minutes between them (are they taking care of everyone else even though i've been waiting patiently for this long?)
after some more "which version of this, version of that....etc" i am asked to send a "debug" file in the directory. done....in 30 seconds.... of course i have to wait another 10 minutes for a response that it will be sent to their technical department and i will get a response in 24 hours.
i'm wondering how much of the 2 hours and 48 minutes would have been saved for ME if it was a true "chat".....rather then a delayed messaging system with the rep disappearing for 10, 15 minutes at a time. it only takes me 3 seconds to answer a question!!!
yes, the rep was courteous....but i was also extremely patient. c'mon guys, almost 3 hours?!?!?!
oh... to the point.... i didn't get to try any of the rival games
apparently, rival casinos have a pretty good reputation and i can't argue with that from just this experience, but software that has these kind of issues should really be addressed. oh, and to top it off, i mistakingly thought rival casinos were accredited...they are not......(yet.)