I got one of these "fake offers" from Party Casino this morning. A copy of the offer and corresponding chat with their live support is below:
Pavel [14:04:24]
Hi there
Pavel [14:04:30]
Please confirm your first and last name and date of birth for security reasons.
You [14:05:38]
Hey
You [14:05:46]
XXXXXX
You [14:05:46]
XXXXXX
Pavel [14:06:04]
Thank you, Tom.
Pavel [14:06:06]
How can I help?
You [14:06:08]
You sent me an email saying:
You [14:06:10]
Turn your card to uncover your reward
We don’t believe in gloomy Sundays here at partycasino – in fact, we think they’re super! That’s why we’re giving you a mystery prize every Sunday in January so you can end your weekend with a bang. Simply turn your card and you’ll receive a guaranteed prize, including the following:
Cash Rewards
Free Spins
No Deposit Bonuses
Free Spins Reloads
Bonus Reloads
Log in now and turn your card to claim your mystery prize.
You [14:06:16]
Where do I find that card in my account?
Pavel [14:06:54]
Can you see the bonus in your promotions tab?
You [14:07:28]
No, I just see NetEnt Dead or Alive promotion, nothing else.
Pavel [14:07:36]
The promotion is only available to players who can see the offer listed under “My Promotions” section of their account page.
Pavel [14:07:52]
I am sorry but if you don't see the bonus, then you are not targeted for it.
You [14:08:04]
Why did you email me saying I was then ?
You [14:08:14]
Normally I have always had these card offers before? Why has that now changed.
Pavel [14:08:34]
The email is purely for information purposes to inform all of our players that this promotion exists.
Pavel [14:08:56]
Sorry about the inconvenience.
You [14:08:58]
"That’s why we’re giving you a mystery prize every Sunday in January so you can end your weekend with a bang."
You [14:09:08]
Its even addressed to me by name.
Pavel [14:09:44]
Yes, the email was sent to all players in our database, as different players get targeted each week.
You [14:09:54]
You can't do that..
You [14:10:34]
You can't email a player saying they have an offer or gift when they really don't. Its complete false advertisement. I will be sending all of this information to the UKGC.
Pavel [14:11:36]
Sorry about the inconvenience.
Pavel [14:13:04]
The email is sent to all players, but as per the promotion's terms & conditions, only players who see it in their "My Promotions" menu are eligible.
Pavel [14:13:34]
Different players will be able to see the promotion in different weeks in their "My Promotions" menu.
Pavel [14:13:44]
Sorry again for the inconvenience.
You [14:13:52]
Yeah, I understand what you are saying, but you can't do that under UKGC guidelines. You will lose your UK license.
You [14:14:34]
You are advertising that a player gets a free gift in their account via an email promotion when they really do not.
Pavel [14:14:44]
I see your point, but there's nothing I can do, really.
Pavel [14:15:06]
You can find more information regarding the Terms & Conditions that surround this bonus by opening this link: XXXXX
You [14:15:46]
I understand its not your fault as you are just live chat but this sort of thing is very bad for you guys. Anyway I will forward everything over to them with a copy of this chat and they can handle it.
Pavel [14:16:28]
Is there anything else I can help you with?
- T