Shame about Slots Millions

[pmhcfc]

Been playing here a short while and although they offer 750 odd slot games, it's a shame there are no table games etc...

Anyway, have to report some pretty shoddy customer service from them recently.

Offering 25, 50 and 75 free spins for depositing 20, 40 or 60£...50 spins on CFBL interested me so deposited but the game just won't load now, it always has done before, never a problem but because I have free spins it wont load now? Tried clearing cache, different browser etc but nothing.

I had another issue and because I'm VIP I have account manager, I sent email...Was told it's with tech and what with that and my other issue I got a £50 comp...wow/ hmmm came with a x48 wagering requirement! Bit of an insult

So deposited £60 today to get my free spins on Secret of the Stones....go to play the 75 spins and the game isn't even available to me! Went to chat and was told, here have a compensation as a sorry....150 free spins...on Pyramid ... So I get £15 worth of free spins as a 'sorry' rather than the £28.75 I should have had...I've had another little whinge- we'll see what they comeback with.

Just surprised they have an 8.8 rating....

 

[Nicola]

It's called SlotsMillions, so there won't be any table games it's a dedicated site for slot players.

I agree with the wagering, it's a little steep but the benefits are you can cash in early if you haven't touched it. That's why I love Friday nights because I can deposit as much as I like and play with my own money and always know if I am unlucky I have a 50% back up to keep me going over the weekend.

Their withdrawals are superb though. Same day bank transfer, normally within 3 hours for UK players now

 

[pinnit2014]

I personally think they're worthy of their rating; I'd an issue 2 days ago with a deposit that was taken from my bank but not credited. Sent a screen shot of the transaction from the bank and it was sorted in 30 minutes. Other times i've contacted customer service their responses have been equally as good. I was annoyed initially that they don't let you (can't) withdraw back to debit card but the bank transfer means i actually get it usually within 12 hours max.

Seems they've improved the lag on their games (which was awful at the start) so now starting to deposit a bit more there.

 

[BillyGoldblum]

yeah the site is called slotsmillion. There are thousands of casinos that offer table games so i dont think that should be a hit against them at all.

Always had good customer service from them too aside from not being around 24/7 and decent payments. if anything I think their rating should be a little bit higher since they fixed the lag issues.

 

[Jd666]

It's called SlotsMillions, so there won't be any table games it's a dedicated site for slot players.

I agree with the wagering, it's a little steep but the benefits are you can cash in early if you haven't touched it. That's why I love Friday nights because I can deposit as much as I like and play with my own money and always know if I am unlucky I have a 50% back up to keep me going over the weekend.

Their withdrawals are superb though. Same day bank transfer, normally within 3 hours for UK players now

Yes, I found this out on thier sister site Ladylucks the other day.

I thought it was just a first withdrawal thing, but if they do it all the time then I am happy with that.

My first Slotsmillion one took about 3 days though but that will be because of verification.

 

[brianmon]

Their withdrawals are superb though. Same day bank transfer, normally within 3 hours for UK players now

Maybe for you, because you're one of their affiliates.
But my withdrawal from last night is still pending 12+ hours later, the withdrawal confirm stated it would take up to 48 hours.

And at their new site, Ladylucks, my withdrawal has been pending for 40+ hours.

Both accounts are verified.

 

[Charlotte]

Been playing here a short while and although they offer 750 odd slot games, it's a shame there are no table games etc...

Anyway, have to report some pretty shoddy customer service from them recently.

Offering 25, 50 and 75 free spins for depositing 20, 40 or 60£...50 spins on CFBL interested me so deposited but the game just won't load now, it always has done before, never a problem but because I have free spins it wont load now? Tried clearing cache, different browser etc but nothing.

I had another issue and because I'm VIP I have account manager, I sent email...Was told it's with tech and what with that and my other issue I got a £50 comp...wow/ hmmm came with a x48 wagering requirement! Bit of an insult

So deposited £60 today to get my free spins on Secret of the Stones....go to play the 75 spins and the game isn't even available to me! Went to chat and was told, here have a compensation as a sorry....150 free spins...on Pyramid ... So I get £15 worth of free spins as a 'sorry' rather than the £28.75 I should have had...I've had another little whinge- we'll see what they comeback with.

Just surprised they have an 8.8 rating....

Hello pmhcfc,

I'm sorry you had issues so you couldn't play your freespins and didn't have the service you expected from our customer support.
If you send me your SlotsMillion username by PM I can take a look and see where the issue is coming from. I will also forward your feedback to the CS Manager.

Maybe for you, because you're one of their affiliates.
But my withdrawal from last night is still pending 12+ hours later, the withdrawal confirm stated it would take up to 48 hours.

And at their new site, Ladylucks, my withdrawal has been pending for 40+ hours.

Both accounts are verified.

Hello brianmon,

We do not process withdrawals during week-ends, which I suppose is the reason why your withdrawals are pending. I can take a look if you provide me your usernames and see if there is any blocker - but if your accounts are verified there shouldn't be. In fact, our Payment team doesn't have the information of whether a player is an affiliate or not. The approval list works on a "first come, first served" basis, so I suppose your LadyLucks withdrawal should be validated swiftly this morning. Your SlotsMillion one maybe a bit later today though if you requested it yesterday.

Regards

 

[dunover]

Hello pmhcfc,

I'm sorry you had issues so you couldn't play your freespins and didn't have the service you expected from our customer support.
If you send me your SlotsMillion username by PM I can take a look and see where the issue is coming from. I will also forward your feedback to the CS Manager.





Hello brianmon,

We do not process withdrawals during week-ends, which I suppose is the reason why your withdrawals are pending. I can take a look if you provide me your usernames and see if there is any blocker - but if your accounts are verified there shouldn't be. In fact, our Payment team doesn't have the information of whether a player is an affiliate or not. The approval list works on a "first come, first served" basis, so I suppose your LadyLucks withdrawal should be validated swiftly this morning. Your SlotsMillion one maybe a bit later today though if you requested it yesterday.

Regards

A shame nowadays.

 

[Borgie]

A shame nowadays.

Not processing at weekends - a disease that is spreading?! Not nice

 

[brianmon]

Hello brianmon,

We do not process withdrawals during week-ends, which I suppose is the reason why your withdrawals are pending. I can take a look if you provide me your usernames and see if there is any blocker - but if your accounts are verified there shouldn't be. In fact, our Payment team doesn't have the information of whether a player is an affiliate or not. The approval list works on a "first come, first served" basis, so I suppose your LadyLucks withdrawal should be validated swiftly this morning. Your SlotsMillion one maybe a bit later today though if you requested it yesterday.

Regards

The SlotsMillion withdrawal request was made on Friday evening, and was processed at around 12pm today


The LadyLucks withdrawal was requested around 6pm on Thursday. The only option i was offered, when withdrawing, was Trusty. So I withdrew using that method.

However today, I received an email asking me to cancel the withdrawal and re-submit it, using Neteller (which is where the deposit came from).
But there still isn't an option to withdraw via Neteller. So the issue is now being investigated by the finance department.

Both accounts are verified

 

[Charlotte]

Hello,

We know being able to withdraw quickly and anytime is a must-have for a good experience and that's why we're preparing an upgrade of our Payment platform, which will be a first step towards automated processing of withdrawals for verified accounts - and interruption-free processing. In the meantime, we're doing our best to provide fast manual withdrawals but we know how urgent this is.

@brianmon: I mentioned your case to our Payment manager who forwarded me your account. There has been an internal misunderstanding and we applied a change in the list of methods available that shouldn't have been applied (hence the fact that you could request a withdrawal with a method you are not KYC-ed to withdraw with). We're adjusting the list right now to what it should be so you can re-request your withdrawal with the correct method. We apologize for the inconvenience, we'll obviously process the payment immediately - I'll send you a PM when the change is done.

Regards

 

[Steviedoo]

Hello,

We know being able to withdraw quickly and anytime is a must-have for a good experience and that's why we're preparing an upgrade of our Payment platform, which will be a first step towards automated processing of withdrawals for verified accounts - and interruption-free processing. In the meantime, we're doing our best to provide fast manual withdrawals but we know how urgent this is.

@brianmon: I mentioned your case to our Payment manager who forwarded me your account. There has been an internal misunderstanding and we applied a change in the list of methods available that shouldn't have been applied (hence the fact that you could request a withdrawal with a method you are not KYC-ed to withdraw with). We're adjusting the list right now to what it should be so you can re-request your withdrawal with the correct method. We apologize for the inconvenience, we'll obviously process the payment immediately - I'll send you a PM when the change is done.

Regards

Does this include ecopayz as a withdrawal method?

 

[Charlotte]

Does this include ecopayz as a withdrawal method?

Hello Steviedoo,

Yes it does

 

[brianmon]

Hello,

We know being able to withdraw quickly and anytime is a must-have for a good experience and that's why we're preparing an upgrade of our Payment platform, which will be a first step towards automated processing of withdrawals for verified accounts - and interruption-free processing. In the meantime, we're doing our best to provide fast manual withdrawals but we know how urgent this is.

@brianmon: I mentioned your case to our Payment manager who forwarded me your account. There has been an internal misunderstanding and we applied a change in the list of methods available that shouldn't have been applied (hence the fact that you could request a withdrawal with a method you are not KYC-ed to withdraw with). We're adjusting the list right now to what it should be so you can re-request your withdrawal with the correct method. We apologize for the inconvenience, we'll obviously process the payment immediately - I'll send you a PM when the change is done.

Regards

Thank you. money received.

 

[BOMBHOLES]

It IS a shocking big shame about this rotten site

I am SURPRISED and extremely suspicious regarding that rating too! That site is absolute rubbish. Its NOT an 8.5 !! not even close! A zero point five comes to mind.
Makes me wonder if this site is being as straight and honest as its supposed to be fair but I can't even find how to review a slot site on here I've looked for a link scrolled down read what seems to be one guy who recommends every casino like he is on commission but can't see customer reviews and how to leave a review

 

[Charlotte]

I am SURPRISED and extremely suspicious regarding that rating too! That site is absolute rubbish. Its NOT an 8.5 !! not even close! A zero point five comes to mind.
Makes me wonder if this site is being as straight and honest as its supposed to be fair but I can't even find how to review a slot site on here I've looked for a link scrolled down read what seems to be one guy who recommends every casino like he is on commission but can't see customer reviews and how to leave a review

Hello BOMBHOLES,

I'm glad you have a very strong opinion about our casino and I would love to hear your complete feedback about it. We surely can improve what we do and the way we do it if only we could hear some your arguments. Please go ahead and don't hold back.

Regards

 

[The Dude]

I am SURPRISED and extremely suspicious regarding that rating too! That site is absolute rubbish. Its NOT an 8.5 !! not even close! A zero point five comes to mind.
Makes me wonder if this site is being as straight and honest as its supposed to be fair but I can't even find how to review a slot site on here I've looked for a link scrolled down read what seems to be one guy who recommends every casino like he is on commission but can't see customer reviews and how to leave a review

Keep hammering away with trollish comments and see what happens.

 

[dunover]

I am SURPRISED and extremely suspicious regarding that rating too! That site is absolute rubbish. Its NOT an 8.5 !! not even close! A zero point five comes to mind.
Makes me wonder if this site is being as straight and honest as its supposed to be fair but I can't even find how to review a slot site on here I've looked for a link scrolled down read what seems to be one guy who recommends every casino like he is on commission but can't see customer reviews and how to leave a review

BOMBAST you mean! Why do you think they are 0.5? How about qualifying that statement?

 

[The Dude]

Actually - the player reviews are in this forum. And the Meister Minions are able to connect to any thread (like this one) to the reviews via tagging . Scroll down to the bottom of the review page and you will see what I mean.




The "users rating" was taken from the accredited section before we moved those pages to the new review pages. Once we link the forum to these pages (a future upgrade in the planning stage), then you will be able to add to this. Right now - these comments are posted here.

 

[pmhcfc]

After a complaint I finally got given £30 worth of free spins but I couldn't play on the slots I wanted to and for what I deposited for....still a whole 2% compensation (against what I deposited) for all this is not to be moaned at.

For what it is worth, I have PMd you Charlotte

Hello pmhcfc,

I'm sorry you had issues so you couldn't play your freespins and didn't have the service you expected from our customer support.
If you send me your SlotsMillion username by PM I can take a look and see where the issue is coming from. I will also forward your feedback to the CS Manager.

 

[pmhcfc]

After a complaint I finally got given £30 worth of free spins but I couldn't play on the slots I wanted to and for what I deposited for....still a whole 2% compensation (against what I deposited) for all this is not to be moaned at.

For what it is worth, I have PMd you Charlotte

Turns out that it wasn't worth PMing Charlotte (the rep) as she hasn't responded for nearly a week, after promising to do so.

 

[Charlotte]

Turns out that it wasn't worth PMing Charlotte (the rep) as she hasn't responded for nearly a week, after promising to do so.

Hello,

Like I told you by PM last Thursday, I was out of the office until two days ago. You were informed I wouldn't be able to respond swiftly. I started looking at your case on Monday morning like I promised I would. Besides, I know our VIP manager contacted you last week and twice on Monday too; it doesn't seem to me that you were left unanswered.
I can understand you are not satisfied but if we want this to work, and I believe that's what we are trying to do here, it cannot happen without trust and good will. If I PM you to tell you I'll look into your case as soon as I can on Monday, you answer me to tell me you don't care how fast I answer because you don't care about our casino anymore and then create drama because you didn't get an answer in two days, making it look like nobody got in touch with you in about a week, then let's end the conversation here so I don't waste my time further.

Coming back to the actual topic I see two problems in your case:
- You are unhappy about our bonus/promotional policy and are in contact with our VIP manager. I won't get into more details for privacy reasons, but in short I have been told you are asking for some special promotion characteristics. She told me (yesterday morning, might be a bit outdated) she had agreed on a plan with you, and was actually quite surprised that you were still expressing dissatisfaction. I don't think there is anything I can dig further into on that topic as it seems to me she's being responsive and proactive trying to find a solution that would suit you. Whether you reach an agreement with her or not, in the end, depends on your expectations and her VIP retention policy.
- On the 17th of November, you faced a technical issue with the Creature From the Black Lagoon and couldn't play the free spins you had been granted - which you had deposited for and rightfully deserved. I'm investigating to figure out what exactly happened and why. I cannot give you any definitive answer yet except that it seems you opened the game "too fast" after claiming the free spin bonus and it crashed the game. We contacted NetEnt, who might give us a deeper insight into what happened so we can hopefully solve the problem and make sure this scenario doesn't happen again. If you still believe you haven't been compensated properly for the inconvenience, I encourage you to raise the topic with your VIP manager. I, on my side, will try to prevent this unlikely game crash scenario from reoccurring.

Regards

 

[pmhcfc]

Unlike the unprofessional and distasteful manner in which Charlotte has responded in public, I will rise above it and reply in PM mode (as I had done x5 times previously - without response- prior to my last post on here)

Hello,

Like I told you by PM last Thursday, I was out of the office until two days ago. You were informed I wouldn't be able to respond swiftly. I started looking at your case on Monday morning like I promised I would. Besides, I know our VIP manager contacted you last week and twice on Monday too; it doesn't seem to me that you were left unanswered.
I can understand you are not satisfied but if we want this to work, and I believe that's what we are trying to do here, it cannot happen without trust and good will. If I PM you to tell you I'll look into your case as soon as I can on Monday, you answer me to tell me you don't care how fast I answer because you don't care about our casino anymore and then create drama because you didn't get an answer in two days, making it look like nobody got in touch with you in about a week, then let's end the conversation here so I don't waste my time further.

Coming back to the actual topic I see two problems in your case:
- You are unhappy about our bonus/promotional policy and are in contact with our VIP manager. I won't get into more details for privacy reasons, but in short I have been told you are asking for some special promotion characteristics. She told me (yesterday morning, might be a bit outdated) she had agreed on a plan with you, and was actually quite surprised that you were still expressing dissatisfaction. I don't think there is anything I can dig further into on that topic as it seems to me she's being responsive and proactive trying to find a solution that would suit you. Whether you reach an agreement with her or not, in the end, depends on your expectations and her VIP retention policy.
- On the 17th of November, you faced a technical issue with the Creature From the Black Lagoon and couldn't play the free spins you had been granted - which you had deposited for and rightfully deserved. I'm investigating to figure out what exactly happened and why. I cannot give you any definitive answer yet except that it seems you opened the game "too fast" after claiming the free spin bonus and it crashed the game. We contacted NetEnt, who might give us a deeper insight into what happened so we can hopefully solve the problem and make sure this scenario doesn't happen again. If you still believe you haven't been compensated properly for the inconvenience, I encourage you to raise the topic with your VIP manager. I, on my side, will try to prevent this unlikely game crash scenario from reoccurring.

Regards

 

[Steviedoo]

Unlike the unprofessional and distasteful manner in which Charlotte has responded in public, I will rise above it and reply in PM mode (as I had done x5 times previously - without response- prior to my last post on here)

She doesn't sound unprofessional at all actually. She sounds like she's doing her job in the best way and most polite way she can.

 

[pmhcfc]

She doesn't sound unprofessional at all actually. She sounds like she's doing her job in the best way and most polite way she can.

I do not really care what you think but, like me, you are entitled to your opinion. You say tomatoe , I say tomato...

 

[Steviedoo]

I do not really care what you think but, like me, you are entitled to your opinion. You say tomatoe , I say tomato...

And I don't care for your rudeness on this thread....or your obnoxiousness....and churlish attitude...

 

[lockinlove]

Turns out that it wasn't worth PMing Charlotte (the rep) as she hasn't responded for nearly a week, after promising to do so.

Using the forum to try and shame a rep because you are upset with something unrelated isnt really how this works and it isnt cool at all. You seem like you are trying to get a mob going here but you wont find many people who are willing to get behind you when its clear what you are doing.

Been awhile since I played here, I like their casino but sadly they took away thunderkick and BTG. Do we know the reason slotsmillion had to do this because I dont think ive come across any other casinos doing this

 

[pmhcfc]

Not at all...Just being honest...I feel it's the rep who is trying to name and shame...My long, in depth, really what I feel / think comments are made via PM...

And I'm sure if you go look they do have some Thunderkick and BTG games there...unless there were specific games you wanted to play and those are now gone.

Using the forum to try and shame a rep because you are upset with something unrelated isnt really how this works and it isnt cool at all. You seem like you are trying to get a mob going here but you wont find many people who are willing to get behind you when its clear what you are doing.

Been awhile since I played here, I like their casino but sadly they took away thunderkick and BTG. Do we know the reason slotsmillion had to do this because I dont think ive come across any other casinos doing this

 

[Charlotte]

Hello pmhcfc,

I just replied to your PM. I understand your opinion about how outrageous my reply was to you, even though I don't share it. Your post implied that we don't bother answering to our customers despite the fact that we pretend to. You say it was just you being honest, I believe it was the honest expression of your discontent supported by a slightly exaggerated picture of what happened. I see no reason to let you shame me or our team for no reason but to satisfy you and yes I do believe it was necessary to clarify how the communication went so everyone can have his own opinion based on few facts. I intended my post to clarify things a bit and be rude and polite enough to express that I respect you and put good will in this but I am expecting the same kind of respect and good will in return otherwise there is no point in discussions.

Should we never find an agreement on that last matter, know that like I told you in my PM, you made your point and I will raise your feedback about our Customer Service policy / our CasinoMeister rep policy to the management which will definitely take actions if we get the same kind of feedback from other customers.

@lockinlove, I sent you a PM about it with more explanations but the bottom line is: we do have BTG and Thunderkick available

 

[BillyGoldblum]

Does slotsmillion plan on introducing a new cashout method because their changes are very bad. Instead of now the small fee from the bank we are being charged between $100 and $200 in fees depending on the amount.

They send the cashout in euros now instead of our currency so when it gets exchanged all the currency exchange fees take effect and hammer us quite badly.

 

[Charlotte]

Hello BillyBonanza,

Let me link you a post I wrote few months ago about how International Wire Transfers are paid on SlotsMillion. Our Payment Manager confirmed me we didn't make any change to the way Wire Transfers are processed: we credit players with 3% more than the actual withdrawal amount to cover a part of the fees, although we absolutely have no control over it. In particular, if your fee went from small to high all of a sudden it is likely that your bank applied a change and raised the charges. Another bank would charge you differently.

We have now EcopayZ available as withdrawal method in your country so that could be a good alternative if that is a method you are familiar with.

Regards

 

[BillyGoldblum]

Hey thanks for the reply.

I called the bank and they told me nothing has changed. I was told you do not send the funds in Canadian dollars anymore and instead send it in euros, so then the bank charges currency exchange fees and then your typical lower market exchange rate crap banks do for more profit.

Its very hard to use ecopayz now because they only allow visa to deposit. And visa blocks such sites like this so I cannot use them. I have tried trust me.

 

[Charlotte]

Hey thanks for the reply.

I called the bank and they told me nothing has changed. I was told you do not send the funds in Canadian dollars anymore and instead send it in euros, so then the bank charges currency exchange fees and then your typical lower market exchange rate crap banks do for more profit.

Its very hard to use ecopayz now because they only allow visa to deposit. And visa blocks such sites like this so I cannot use them. I have tried trust me.

Hello BillyBonanza,

Thank you for the feedback. I'll forward it to our Payment team.

Regards

 

[Lincolnuk]

wife just been told it will take until Wednesday to process her withdrawal. I get they dont work weekends but as she put it in Friday.... Really that be 5 days pending by then. Thats a joke for a fully veri account

 

[brianleeporter]

wife just been told it will take until Wednesday to process her withdrawal. I get they dont work weekends but as she put it in Friday.... Really that be 5 days pending by then. Thats a joke for a fully veri account

Usually very fast processing when I have withdrawn previously. Usually have my money within 48 hours into my bank.

I made a withdrawal earlyhours Sunday morning and waiting now. Suppose you just got to be pantient.

Usually very fast and realible.

 

[lockinlove]

I am excited to have my cashout from last week but also a bit nervous to see how bad I get dinged with fees since their new cashout method is terrible for Canada

 

[Adriana B]

Hey thanks for the reply.

I called the bank and they told me nothing has changed. I was told you do not send the funds in Canadian dollars anymore and instead send it in euros, so then the bank charges currency exchange fees and then your typical lower market exchange rate crap banks do for more profit.

Its very hard to use ecopayz now because they only allow visa to deposit. And visa blocks such sites like this so I cannot use them. I have tried trust me.

Billy if you call Visa they will clear the transaction. Same thing happened to me and they unblocked it after I called. Try depositing again using Visa and when the transaction gets blocked call them. I can't remember what their reason was for blocking Ecopayz but it was no problem after I cleared this up with them (you may not want to mention that you are using the card for gambling purposes).

 

[Charlotte]

wife just been told it will take until Wednesday to process her withdrawal. I get they dont work weekends but as she put it in Friday.... Really that be 5 days pending by then. Thats a joke for a fully veri account

Hello,

We are currently delayed on processing Trustly payments for UK players - long story short we had several big winners to pay and have to refill the UK/£ account and are waiting for the transfer to our Trustly account to go through so we can pay all waiting WTD. We're expecting the transfer to go through anytime soon but I suppose the customer support announced Wednesday as a safe estimation. We apologize for the delay and hope it will be unlocked soon. I can confirm Brian that there is nothing blocking in your account (the withdrawal is approved by the Payment & Fraud team) it's only a matter of getting the money so we push the button to pay. Lincolnuk, if you provide me with your wife's username by PM I can check her account as well.

I am excited to have my cashout from last week but also a bit nervous to see how bad I get dinged with fees since their new cashout method is terrible for Canada

Hello Lockinlove,

When you receive the payment, would you mind sending me a PM with the actual amount you receive? We pay a part of the fees but if they get higher we can try to cover some more of it, so I can forward it to our Payment manager.

Regards

 

[brianleeporter]

Hello,

We are currently delayed on processing Trustly payments for UK players - long story short we had several big winners to pay and have to refill the UK/£ account and are waiting for the transfer to our Trustly account to go through so we can pay all waiting WTD. We're expecting the transfer to go through anytime soon but I suppose the customer support announced Wednesday as a safe estimation. We apologize for the delay and hope it will be unlocked soon. I can confirm Brian that there is nothing blocking in your account (the withdrawal is approved by the Payment & Fraud team) it's only a matter of getting the money so we push the button to pay. Lincolnuk, if you provide me with your wife's username by PM I can check her account as well.




Hello Lockinlove,

When you receive the payment, would you mind sending me a PM with the actual amount you receive? We pay a part of the fees but if they get higher we can try to cover some more of it, so I can forward it to our Payment manager.

Regards

Ok thank you for the reply.

Just have to wait a little longer

 

[Lincolnuk]

I see Charlotte as had her fair share of people moaning and groaning about her on here, So ill add praise and say thank for sorting things out

 

[lockinlove]

Hello,

We are currently delayed on processing Trustly payments for UK players - long story short we had several big winners to pay and have to refill the UK/£ account and are waiting for the transfer to our Trustly account to go through so we can pay all waiting WTD. We're expecting the transfer to go through anytime soon but I suppose the customer support announced Wednesday as a safe estimation. We apologize for the delay and hope it will be unlocked soon. I can confirm Brian that there is nothing blocking in your account (the withdrawal is approved by the Payment & Fraud team) it's only a matter of getting the money so we push the button to pay. Lincolnuk, if you provide me with your wife's username by PM I can check her account as well.




Hello Lockinlove,

When you receive the payment, would you mind sending me a PM with the actual amount you receive? We pay a part of the fees but if they get higher we can try to cover some more of it, so I can forward it to our Payment manager.

Regards

Hey I got $1288..so $12 on fees which is ok with me! Thanks for covering some of those crazy fees!

Now you guys just need a reward system in your casino and you would be one of the best by far

 

[Sonict]

Hello BillyBonanza,

Let me link you a post I wrote few months ago about how International Wire Transfers are paid on SlotsMillion. Our Payment Manager confirmed me we didn't make any change to the way Wire Transfers are processed: we credit players with 3% more than the actual withdrawal amount to cover a part of the fees, although we absolutely have no control over it. In particular, if your fee went from small to high all of a sudden it is likely that your bank applied a change and raised the charges. Another bank would charge you differently.

We have now EcopayZ available as withdrawal method in your country so that could be a good alternative if that is a method you are familiar with.

Regards

Thank you so much for adding Ecopayz as a cashout method! This was actually the reason why I haven't played at SlotsMillion for a few months since I had enough of the Bank Wire fees and all and I rarely transfer my funds from Ecopayz to my bank account which would cost me about $15+ CAD without a "International fee" charged by my bank.

P. S BTW, BillyBonanza. You can load up your Ecopayz account with using... Instadebit! Really, it is a thing even if I don't use that method for Ecopayz.