Shame about Slots Millions

pmhcfc

Experienced Member
Joined
Oct 31, 2008
Location
UK
Been playing here a short while and although they offer 750 odd slot games, it's a shame there are no table games etc...

Anyway, have to report some pretty shoddy customer service from them recently.

Offering 25, 50 and 75 free spins for depositing 20, 40 or 60£...50 spins on CFBL interested me so deposited but the game just won't load now, it always has done before, never a problem but because I have free spins it wont load now? Tried clearing cache, different browser etc but nothing.

I had another issue and because I'm VIP I have account manager, I sent email...Was told it's with tech and what with that and my other issue I got a £50 comp...wow/ hmmm came with a x48 wagering requirement! Bit of an insult

So deposited £60 today to get my free spins on Secret of the Stones....go to play the 75 spins and the game isn't even available to me! Went to chat and was told, here have a compensation as a sorry....150 free spins...on Pyramid ... So I get £15 worth of free spins as a 'sorry' rather than the £28.75 I should have had...I've had another little whinge- we'll see what they comeback with.

Just surprised they have an 8.8 rating....
 

Nicola

Closed Account
Joined
Jan 22, 2013
Location
Malta
It's called SlotsMillions, so there won't be any table games it's a dedicated site for slot players.

I agree with the wagering, it's a little steep but the benefits are you can cash in early if you haven't touched it. That's why I love Friday nights because I can deposit as much as I like and play with my own money and always know if I am unlucky I have a 50% back up to keep me going over the weekend.

Their withdrawals are superb though. Same day bank transfer, normally within 3 hours for UK players now :thumbsup:
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
I personally think they're worthy of their rating; I'd an issue 2 days ago with a deposit that was taken from my bank but not credited. Sent a screen shot of the transaction from the bank and it was sorted in 30 minutes. Other times i've contacted customer service their responses have been equally as good. I was annoyed initially that they don't let you (can't) withdraw back to debit card but the bank transfer means i actually get it usually within 12 hours max.

Seems they've improved the lag on their games (which was awful at the start) so now starting to deposit a bit more there.
 

BillyBonanza

Senior Member
webby
Joined
Oct 10, 2017
Location
Earth
yeah the site is called slotsmillion. There are thousands of casinos that offer table games so i dont think that should be a hit against them at all.

Always had good customer service from them too aside from not being around 24/7 and decent payments. if anything I think their rating should be a little bit higher since they fixed the lag issues.
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
It's called SlotsMillions, so there won't be any table games it's a dedicated site for slot players.

I agree with the wagering, it's a little steep but the benefits are you can cash in early if you haven't touched it. That's why I love Friday nights because I can deposit as much as I like and play with my own money and always know if I am unlucky I have a 50% back up to keep me going over the weekend.

Their withdrawals are superb though. Same day bank transfer, normally within 3 hours for UK players now :thumbsup:

Yes, I found this out on thier sister site Ladylucks the other day.

I thought it was just a first withdrawal thing, but if they do it all the time then I am happy with that.

My first Slotsmillion one took about 3 days though but that will be because of verification.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Their withdrawals are superb though. Same day bank transfer, normally within 3 hours for UK players now :thumbsup:

Maybe for you, because you're one of their affiliates.
But my withdrawal from last night is still pending 12+ hours later, the withdrawal confirm stated it would take up to 48 hours.

And at their new site, Ladylucks, my withdrawal has been pending for 40+ hours.

Both accounts are verified.
 

Charlotte

Dormant account
Joined
May 24, 2017
Location
Barcelona
Been playing here a short while and although they offer 750 odd slot games, it's a shame there are no table games etc...

Anyway, have to report some pretty shoddy customer service from them recently.

Offering 25, 50 and 75 free spins for depositing 20, 40 or 60£...50 spins on CFBL interested me so deposited but the game just won't load now, it always has done before, never a problem but because I have free spins it wont load now? Tried clearing cache, different browser etc but nothing.

I had another issue and because I'm VIP I have account manager, I sent email...Was told it's with tech and what with that and my other issue I got a £50 comp...wow/ hmmm came with a x48 wagering requirement! Bit of an insult

So deposited £60 today to get my free spins on Secret of the Stones....go to play the 75 spins and the game isn't even available to me! Went to chat and was told, here have a compensation as a sorry....150 free spins...on Pyramid ... So I get £15 worth of free spins as a 'sorry' rather than the £28.75 I should have had...I've had another little whinge- we'll see what they comeback with.

Just surprised they have an 8.8 rating....

Hello pmhcfc,

I'm sorry you had issues so you couldn't play your freespins and didn't have the service you expected from our customer support.
If you send me your SlotsMillion username by PM I can take a look and see where the issue is coming from. I will also forward your feedback to the CS Manager.



Maybe for you, because you're one of their affiliates.
But my withdrawal from last night is still pending 12+ hours later, the withdrawal confirm stated it would take up to 48 hours.

And at their new site, Ladylucks, my withdrawal has been pending for 40+ hours.

Both accounts are verified.

Hello brianmon,

We do not process withdrawals during week-ends, which I suppose is the reason why your withdrawals are pending. I can take a look if you provide me your usernames and see if there is any blocker - but if your accounts are verified there shouldn't be. In fact, our Payment team doesn't have the information of whether a player is an affiliate or not. The approval list works on a "first come, first served" basis, so I suppose your LadyLucks withdrawal should be validated swiftly this morning. Your SlotsMillion one maybe a bit later today though if you requested it yesterday.

Regards
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Hello pmhcfc,

I'm sorry you had issues so you couldn't play your freespins and didn't have the service you expected from our customer support.
If you send me your SlotsMillion username by PM I can take a look and see where the issue is coming from. I will also forward your feedback to the CS Manager.





Hello brianmon,

We do not process withdrawals during week-ends, which I suppose is the reason why your withdrawals are pending. I can take a look if you provide me your usernames and see if there is any blocker - but if your accounts are verified there shouldn't be. In fact, our Payment team doesn't have the information of whether a player is an affiliate or not. The approval list works on a "first come, first served" basis, so I suppose your LadyLucks withdrawal should be validated swiftly this morning. Your SlotsMillion one maybe a bit later today though if you requested it yesterday.

Regards

A shame nowadays.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Hello brianmon,

We do not process withdrawals during week-ends, which I suppose is the reason why your withdrawals are pending. I can take a look if you provide me your usernames and see if there is any blocker - but if your accounts are verified there shouldn't be. In fact, our Payment team doesn't have the information of whether a player is an affiliate or not. The approval list works on a "first come, first served" basis, so I suppose your LadyLucks withdrawal should be validated swiftly this morning. Your SlotsMillion one maybe a bit later today though if you requested it yesterday.

Regards

The SlotsMillion withdrawal request was made on Friday evening, and was processed at around 12pm today


The LadyLucks withdrawal was requested around 6pm on Thursday. The only option i was offered, when withdrawing, was Trusty. So I withdrew using that method.

However today, I received an email asking me to cancel the withdrawal and re-submit it, using Neteller (which is where the deposit came from).
But there still isn't an option to withdraw via Neteller. So the issue is now being investigated by the finance department.

Both accounts are verified
 

Charlotte

Dormant account
Joined
May 24, 2017
Location
Barcelona
Hello,

We know being able to withdraw quickly and anytime is a must-have for a good experience and that's why we're preparing an upgrade of our Payment platform, which will be a first step towards automated processing of withdrawals for verified accounts - and interruption-free processing. In the meantime, we're doing our best to provide fast manual withdrawals but we know how urgent this is.

@brianmon: I mentioned your case to our Payment manager who forwarded me your account. There has been an internal misunderstanding and we applied a change in the list of methods available that shouldn't have been applied (hence the fact that you could request a withdrawal with a method you are not KYC-ed to withdraw with). We're adjusting the list right now to what it should be so you can re-request your withdrawal with the correct method. We apologize for the inconvenience, we'll obviously process the payment immediately - I'll send you a PM when the change is done.

Regards
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
Hello,

We know being able to withdraw quickly and anytime is a must-have for a good experience and that's why we're preparing an upgrade of our Payment platform, which will be a first step towards automated processing of withdrawals for verified accounts - and interruption-free processing. In the meantime, we're doing our best to provide fast manual withdrawals but we know how urgent this is.

@brianmon: I mentioned your case to our Payment manager who forwarded me your account. There has been an internal misunderstanding and we applied a change in the list of methods available that shouldn't have been applied (hence the fact that you could request a withdrawal with a method you are not KYC-ed to withdraw with). We're adjusting the list right now to what it should be so you can re-request your withdrawal with the correct method. We apologize for the inconvenience, we'll obviously process the payment immediately - I'll send you a PM when the change is done.

Regards


Does this include ecopayz as a withdrawal method?
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Hello,

We know being able to withdraw quickly and anytime is a must-have for a good experience and that's why we're preparing an upgrade of our Payment platform, which will be a first step towards automated processing of withdrawals for verified accounts - and interruption-free processing. In the meantime, we're doing our best to provide fast manual withdrawals but we know how urgent this is.

@brianmon: I mentioned your case to our Payment manager who forwarded me your account. There has been an internal misunderstanding and we applied a change in the list of methods available that shouldn't have been applied (hence the fact that you could request a withdrawal with a method you are not KYC-ed to withdraw with). We're adjusting the list right now to what it should be so you can re-request your withdrawal with the correct method. We apologize for the inconvenience, we'll obviously process the payment immediately - I'll send you a PM when the change is done.

Regards

Thank you. money received. :D:D
 

BOMBHOLES

Banned User
PABnononaccred
Joined
Sep 20, 2017
Location
United Kingdom
It IS a shocking big shame about this rotten site

I am SURPRISED and extremely suspicious regarding that rating too! That site is absolute rubbish. Its NOT an 8.5 !! not even close! A zero point five comes to mind.
Makes me wonder if this site is being as straight and honest as its supposed to be fair but I can't even find how to review a slot site on here I've looked for a link scrolled down read what seems to be one guy who recommends every casino like he is on commission but can't see customer reviews and how to leave a review
 

Charlotte

Dormant account
Joined
May 24, 2017
Location
Barcelona
I am SURPRISED and extremely suspicious regarding that rating too! That site is absolute rubbish. Its NOT an 8.5 !! not even close! A zero point five comes to mind.
Makes me wonder if this site is being as straight and honest as its supposed to be fair but I can't even find how to review a slot site on here I've looked for a link scrolled down read what seems to be one guy who recommends every casino like he is on commission but can't see customer reviews and how to leave a review

Hello BOMBHOLES,

I'm glad you have a very strong opinion about our casino and I would love to hear your complete feedback about it. We surely can improve what we do and the way we do it if only we could hear some your arguments. Please go ahead and don't hold back.

Regards
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I am SURPRISED and extremely suspicious regarding that rating too! That site is absolute rubbish. Its NOT an 8.5 !! not even close! A zero point five comes to mind.
Makes me wonder if this site is being as straight and honest as its supposed to be fair but I can't even find how to review a slot site on here I've looked for a link scrolled down read what seems to be one guy who recommends every casino like he is on commission but can't see customer reviews and how to leave a review

Keep hammering away with trollish comments and see what happens.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I am SURPRISED and extremely suspicious regarding that rating too! That site is absolute rubbish. Its NOT an 8.5 !! not even close! A zero point five comes to mind.
Makes me wonder if this site is being as straight and honest as its supposed to be fair but I can't even find how to review a slot site on here I've looked for a link scrolled down read what seems to be one guy who recommends every casino like he is on commission but can't see customer reviews and how to leave a review

BOMBAST you mean! Why do you think they are 0.5? How about qualifying that statement?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Actually - the player reviews are in this forum. And the Meister Minions are able to connect to any thread (like this one) to the reviews via tagging . Scroll down to the bottom of the review page and you will see what I mean.


playerreveiws.jpg

The "users rating" was taken from the accredited section before we moved those pages to the new review pages. Once we link the forum to these pages (a future upgrade in the planning stage), then you will be able to add to this. Right now - these comments are posted here.

userrating.PNG
 

pmhcfc

Experienced Member
Joined
Oct 31, 2008
Location
UK
After a complaint I finally got given £30 worth of free spins but I couldn't play on the slots I wanted to and for what I deposited for....still a whole 2% compensation (against what I deposited) for all this is not to be moaned at.

For what it is worth, I have PMd you Charlotte


Hello pmhcfc,

I'm sorry you had issues so you couldn't play your freespins and didn't have the service you expected from our customer support.
If you send me your SlotsMillion username by PM I can take a look and see where the issue is coming from. I will also forward your feedback to the CS Manager.
 

pmhcfc

Experienced Member
Joined
Oct 31, 2008
Location
UK
After a complaint I finally got given £30 worth of free spins but I couldn't play on the slots I wanted to and for what I deposited for....still a whole 2% compensation (against what I deposited) for all this is not to be moaned at.

For what it is worth, I have PMd you Charlotte


Turns out that it wasn't worth PMing Charlotte (the rep) as she hasn't responded for nearly a week, after promising to do so.
 

Charlotte

Dormant account
Joined
May 24, 2017
Location
Barcelona
Turns out that it wasn't worth PMing Charlotte (the rep) as she hasn't responded for nearly a week, after promising to do so.

Hello,

Like I told you by PM last Thursday, I was out of the office until two days ago. You were informed I wouldn't be able to respond swiftly. I started looking at your case on Monday morning like I promised I would. Besides, I know our VIP manager contacted you last week and twice on Monday too; it doesn't seem to me that you were left unanswered.
I can understand you are not satisfied but if we want this to work, and I believe that's what we are trying to do here, it cannot happen without trust and good will. If I PM you to tell you I'll look into your case as soon as I can on Monday, you answer me to tell me you don't care how fast I answer because you don't care about our casino anymore and then create drama because you didn't get an answer in two days, making it look like nobody got in touch with you in about a week, then let's end the conversation here so I don't waste my time further.

Coming back to the actual topic I see two problems in your case:
- You are unhappy about our bonus/promotional policy and are in contact with our VIP manager. I won't get into more details for privacy reasons, but in short I have been told you are asking for some special promotion characteristics. She told me (yesterday morning, might be a bit outdated) she had agreed on a plan with you, and was actually quite surprised that you were still expressing dissatisfaction. I don't think there is anything I can dig further into on that topic as it seems to me she's being responsive and proactive trying to find a solution that would suit you. Whether you reach an agreement with her or not, in the end, depends on your expectations and her VIP retention policy.
- On the 17th of November, you faced a technical issue with the Creature From the Black Lagoon and couldn't play the free spins you had been granted - which you had deposited for and rightfully deserved. I'm investigating to figure out what exactly happened and why. I cannot give you any definitive answer yet except that it seems you opened the game "too fast" after claiming the free spin bonus and it crashed the game. We contacted NetEnt, who might give us a deeper insight into what happened so we can hopefully solve the problem and make sure this scenario doesn't happen again. If you still believe you haven't been compensated properly for the inconvenience, I encourage you to raise the topic with your VIP manager. I, on my side, will try to prevent this unlikely game crash scenario from reoccurring.

Regards
 

pmhcfc

Experienced Member
Joined
Oct 31, 2008
Location
UK
Unlike the unprofessional and distasteful manner in which Charlotte has responded in public, I will rise above it and reply in PM mode (as I had done x5 times previously - without response- prior to my last post on here)


Hello,

Like I told you by PM last Thursday, I was out of the office until two days ago. You were informed I wouldn't be able to respond swiftly. I started looking at your case on Monday morning like I promised I would. Besides, I know our VIP manager contacted you last week and twice on Monday too; it doesn't seem to me that you were left unanswered.
I can understand you are not satisfied but if we want this to work, and I believe that's what we are trying to do here, it cannot happen without trust and good will. If I PM you to tell you I'll look into your case as soon as I can on Monday, you answer me to tell me you don't care how fast I answer because you don't care about our casino anymore and then create drama because you didn't get an answer in two days, making it look like nobody got in touch with you in about a week, then let's end the conversation here so I don't waste my time further.

Coming back to the actual topic I see two problems in your case:
- You are unhappy about our bonus/promotional policy and are in contact with our VIP manager. I won't get into more details for privacy reasons, but in short I have been told you are asking for some special promotion characteristics. She told me (yesterday morning, might be a bit outdated) she had agreed on a plan with you, and was actually quite surprised that you were still expressing dissatisfaction. I don't think there is anything I can dig further into on that topic as it seems to me she's being responsive and proactive trying to find a solution that would suit you. Whether you reach an agreement with her or not, in the end, depends on your expectations and her VIP retention policy.
- On the 17th of November, you faced a technical issue with the Creature From the Black Lagoon and couldn't play the free spins you had been granted - which you had deposited for and rightfully deserved. I'm investigating to figure out what exactly happened and why. I cannot give you any definitive answer yet except that it seems you opened the game "too fast" after claiming the free spin bonus and it crashed the game. We contacted NetEnt, who might give us a deeper insight into what happened so we can hopefully solve the problem and make sure this scenario doesn't happen again. If you still believe you haven't been compensated properly for the inconvenience, I encourage you to raise the topic with your VIP manager. I, on my side, will try to prevent this unlikely game crash scenario from reoccurring.

Regards
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
Unlike the unprofessional and distasteful manner in which Charlotte has responded in public, I will rise above it and reply in PM mode (as I had done x5 times previously - without response- prior to my last post on here)

She doesn't sound unprofessional at all actually. She sounds like she's doing her job in the best way and most polite way she can.
 

pmhcfc

Experienced Member
Joined
Oct 31, 2008
Location
UK
She doesn't sound unprofessional at all actually. She sounds like she's doing her job in the best way and most polite way she can.

I do not really care what you think but, like me, you are entitled to your opinion. You say tomatoe , I say tomato...
 
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