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Shame about Slots Millions

Discussion in 'Online Casinos' started by pmhcfc, Nov 17, 2017.

    Nov 17, 2017
  1. pmhcfc

    pmhcfc Experienced Member

    Occupation:
    Not working
    Location:
    UK
    Been playing here a short while and although they offer 750 odd slot games, it's a shame there are no table games etc...

    Anyway, have to report some pretty shoddy customer service from them recently.

    Offering 25, 50 and 75 free spins for depositing 20, 40 or 60£...50 spins on CFBL interested me so deposited but the game just won't load now, it always has done before, never a problem but because I have free spins it wont load now? Tried clearing cache, different browser etc but nothing.

    I had another issue and because I'm VIP I have account manager, I sent email...Was told it's with tech and what with that and my other issue I got a £50 comp...wow/ hmmm came with a x48 wagering requirement! Bit of an insult

    So deposited £60 today to get my free spins on Secret of the Stones....go to play the 75 spins and the game isn't even available to me! Went to chat and was told, here have a compensation as a sorry....150 free spins...on Pyramid ... So I get £15 worth of free spins as a 'sorry' rather than the £28.75 I should have had...I've had another little whinge- we'll see what they comeback with.

    Just surprised they have an 8.8 rating....
     
  2. Nov 17, 2017
  3. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    It's called SlotsMillions, so there won't be any table games it's a dedicated site for slot players.

    I agree with the wagering, it's a little steep but the benefits are you can cash in early if you haven't touched it. That's why I love Friday nights because I can deposit as much as I like and play with my own money and always know if I am unlucky I have a 50% back up to keep me going over the weekend.

    Their withdrawals are superb though. Same day bank transfer, normally within 3 hours for UK players now :thumbsup:
     
  4. Nov 17, 2017
  5. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    I personally think they're worthy of their rating; I'd an issue 2 days ago with a deposit that was taken from my bank but not credited. Sent a screen shot of the transaction from the bank and it was sorted in 30 minutes. Other times i've contacted customer service their responses have been equally as good. I was annoyed initially that they don't let you (can't) withdraw back to debit card but the bank transfer means i actually get it usually within 12 hours max.

    Seems they've improved the lag on their games (which was awful at the start) so now starting to deposit a bit more there.
     
  6. Nov 17, 2017
  7. BillyBonanza

    BillyBonanza Full Member webby

    Occupation:
    Makin Monies
    Location:
    Canada
    yeah the site is called slotsmillion. There are thousands of casinos that offer table games so i dont think that should be a hit against them at all.

    Always had good customer service from them too aside from not being around 24/7 and decent payments. if anything I think their rating should be a little bit higher since they fixed the lag issues.
     
  8. Nov 18, 2017
  9. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    Yes, I found this out on thier sister site Ladylucks the other day.

    I thought it was just a first withdrawal thing, but if they do it all the time then I am happy with that.

    My first Slotsmillion one took about 3 days though but that will be because of verification.
     
  10. Nov 18, 2017
  11. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    Maybe for you, because you're one of their affiliates.
    But my withdrawal from last night is still pending 12+ hours later, the withdrawal confirm stated it would take up to 48 hours.

    And at their new site, Ladylucks, my withdrawal has been pending for 40+ hours.

    Both accounts are verified.
     
  12. Nov 20, 2017
  13. Charlotte

    Charlotte Accredited Casino Representative

    Occupation:
    Head of Product
    Location:
    Barcelona
    Hello pmhcfc,

    I'm sorry you had issues so you couldn't play your freespins and didn't have the service you expected from our customer support.
    If you send me your SlotsMillion username by PM I can take a look and see where the issue is coming from. I will also forward your feedback to the CS Manager.



    Hello brianmon,

    We do not process withdrawals during week-ends, which I suppose is the reason why your withdrawals are pending. I can take a look if you provide me your usernames and see if there is any blocker - but if your accounts are verified there shouldn't be. In fact, our Payment team doesn't have the information of whether a player is an affiliate or not. The approval list works on a "first come, first served" basis, so I suppose your LadyLucks withdrawal should be validated swiftly this morning. Your SlotsMillion one maybe a bit later today though if you requested it yesterday.

    Regards
     
  14. Nov 20, 2017
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    A shame nowadays.
     
  16. Nov 20, 2017
  17. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Not processing at weekends - a disease that is spreading?! Not nice
     
  18. Nov 20, 2017
  19. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    The SlotsMillion withdrawal request was made on Friday evening, and was processed at around 12pm today


    The LadyLucks withdrawal was requested around 6pm on Thursday. The only option i was offered, when withdrawing, was Trusty. So I withdrew using that method.

    However today, I received an email asking me to cancel the withdrawal and re-submit it, using Neteller (which is where the deposit came from).
    But there still isn't an option to withdraw via Neteller. So the issue is now being investigated by the finance department.

    Both accounts are verified
     
  20. Nov 20, 2017
  21. Charlotte

    Charlotte Accredited Casino Representative

    Occupation:
    Head of Product
    Location:
    Barcelona
    Hello,

    We know being able to withdraw quickly and anytime is a must-have for a good experience and that's why we're preparing an upgrade of our Payment platform, which will be a first step towards automated processing of withdrawals for verified accounts - and interruption-free processing. In the meantime, we're doing our best to provide fast manual withdrawals but we know how urgent this is.

    @brianmon: I mentioned your case to our Payment manager who forwarded me your account. There has been an internal misunderstanding and we applied a change in the list of methods available that shouldn't have been applied (hence the fact that you could request a withdrawal with a method you are not KYC-ed to withdraw with). We're adjusting the list right now to what it should be so you can re-request your withdrawal with the correct method. We apologize for the inconvenience, we'll obviously process the payment immediately - I'll send you a PM when the change is done.

    Regards
     
    Betreels Casino likes this.
  22. Nov 20, 2017
  23. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South

    Does this include ecopayz as a withdrawal method?
     
  24. Nov 20, 2017
  25. Charlotte

    Charlotte Accredited Casino Representative

    Occupation:
    Head of Product
    Location:
    Barcelona
    Hello Steviedoo,

    Yes it does
     
  26. Nov 20, 2017
  27. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    Thank you. money received. :D:D
     
  28. Nov 21, 2017
  29. BOMBHOLES

    BOMBHOLES Newbie member PABnononaccred

    Location:
    United Kingdom
    It IS a shocking big shame about this rotten site

    I am SURPRISED and extremely suspicious regarding that rating too! That site is absolute rubbish. Its NOT an 8.5 !! not even close! A zero point five comes to mind.
    Makes me wonder if this site is being as straight and honest as its supposed to be fair but I can't even find how to review a slot site on here I've looked for a link scrolled down read what seems to be one guy who recommends every casino like he is on commission but can't see customer reviews and how to leave a review
     
  30. Nov 21, 2017
  31. Charlotte

    Charlotte Accredited Casino Representative

    Occupation:
    Head of Product
    Location:
    Barcelona
    Hello BOMBHOLES,

    I'm glad you have a very strong opinion about our casino and I would love to hear your complete feedback about it. We surely can improve what we do and the way we do it if only we could hear some your arguments. Please go ahead and don't hold back.

    Regards
     
  32. Nov 21, 2017
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Keep hammering away with trollish comments and see what happens.
     
    BillalKH and Valhalla like this.
  34. Nov 21, 2017
  35. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    BOMBAST you mean! Why do you think they are 0.5? How about qualifying that statement?
     
  36. Nov 21, 2017
  37. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Actually - the player reviews are in this forum. And the Meister Minions are able to connect to any thread (like this one) to the reviews via tagging . Scroll down to the bottom of the review page and you will see what I mean.


    Shame about Slots Millions: playerreveiws.jpg,Nov 21, 2017

    The "users rating" was taken from the accredited section before we moved those pages to the new review pages. Once we link the forum to these pages (a future upgrade in the planning stage), then you will be able to add to this. Right now - these comments are posted here.

    Shame about Slots Millions: userrating.PNG,Nov 21, 2017
     
  38. Dec 6, 2017
  39. pmhcfc

    pmhcfc Experienced Member

    Occupation:
    Not working
    Location:
    UK
    After a complaint I finally got given £30 worth of free spins but I couldn't play on the slots I wanted to and for what I deposited for....still a whole 2% compensation (against what I deposited) for all this is not to be moaned at.

    For what it is worth, I have PMd you Charlotte


     

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