Shame about Slots Millions

pmhcfc

Experienced Member
Been playing here a short while and although they offer 750 odd slot games, it's a shame there are no table games etc...

Anyway, have to report some pretty shoddy customer service from them recently.

Offering 25, 50 and 75 free spins for depositing 20, 40 or 60£...50 spins on CFBL interested me so deposited but the game just won't load now, it always has done before, never a problem but because I have free spins it wont load now? Tried clearing cache, different browser etc but nothing.

I had another issue and because I'm VIP I have account manager, I sent email...Was told it's with tech and what with that and my other issue I got a £50 comp...wow/ hmmm came with a x48 wagering requirement! Bit of an insult

So deposited £60 today to get my free spins on Secret of the Stones....go to play the 75 spins and the game isn't even available to me! Went to chat and was told, here have a compensation as a sorry....150 free spins...on Pyramid ... So I get £15 worth of free spins as a 'sorry' rather than the £28.75 I should have had...I've had another little whinge- we'll see what they comeback with.

Just surprised they have an 8.8 rating....
 

Nicola

Meister Member
mm1
It's called SlotsMillions, so there won't be any table games it's a dedicated site for slot players.

I agree with the wagering, it's a little steep but the benefits are you can cash in early if you haven't touched it. That's why I love Friday nights because I can deposit as much as I like and play with my own money and always know if I am unlucky I have a 50% back up to keep me going over the weekend.

Their withdrawals are superb though. Same day bank transfer, normally within 3 hours for UK players now :thumbsup:
 

pinnit2014

Meister Member
PABnoaccred
mm1
I personally think they're worthy of their rating; I'd an issue 2 days ago with a deposit that was taken from my bank but not credited. Sent a screen shot of the transaction from the bank and it was sorted in 30 minutes. Other times i've contacted customer service their responses have been equally as good. I was annoyed initially that they don't let you (can't) withdraw back to debit card but the bank transfer means i actually get it usually within 12 hours max.

Seems they've improved the lag on their games (which was awful at the start) so now starting to deposit a bit more there.
 

BillyBonanza

Experienced Member
webby
yeah the site is called slotsmillion. There are thousands of casinos that offer table games so i dont think that should be a hit against them at all.

Always had good customer service from them too aside from not being around 24/7 and decent payments. if anything I think their rating should be a little bit higher since they fixed the lag issues.
 

Jd666

Riff Raff
CAG
mm4
It's called SlotsMillions, so there won't be any table games it's a dedicated site for slot players.

I agree with the wagering, it's a little steep but the benefits are you can cash in early if you haven't touched it. That's why I love Friday nights because I can deposit as much as I like and play with my own money and always know if I am unlucky I have a 50% back up to keep me going over the weekend.

Their withdrawals are superb though. Same day bank transfer, normally within 3 hours for UK players now :thumbsup:
Yes, I found this out on thier sister site Ladylucks the other day.

I thought it was just a first withdrawal thing, but if they do it all the time then I am happy with that.

My first Slotsmillion one took about 3 days though but that will be because of verification.
 

brianmon

Meister Member
webby
mm4
Their withdrawals are superb though. Same day bank transfer, normally within 3 hours for UK players now :thumbsup:
Maybe for you, because you're one of their affiliates.
But my withdrawal from last night is still pending 12+ hours later, the withdrawal confirm stated it would take up to 48 hours.

And at their new site, Ladylucks, my withdrawal has been pending for 40+ hours.

Both accounts are verified.
 

Charlotte

Dormant account
Been playing here a short while and although they offer 750 odd slot games, it's a shame there are no table games etc...

Anyway, have to report some pretty shoddy customer service from them recently.

Offering 25, 50 and 75 free spins for depositing 20, 40 or 60£...50 spins on CFBL interested me so deposited but the game just won't load now, it always has done before, never a problem but because I have free spins it wont load now? Tried clearing cache, different browser etc but nothing.

I had another issue and because I'm VIP I have account manager, I sent email...Was told it's with tech and what with that and my other issue I got a £50 comp...wow/ hmmm came with a x48 wagering requirement! Bit of an insult

So deposited £60 today to get my free spins on Secret of the Stones....go to play the 75 spins and the game isn't even available to me! Went to chat and was told, here have a compensation as a sorry....150 free spins...on Pyramid ... So I get £15 worth of free spins as a 'sorry' rather than the £28.75 I should have had...I've had another little whinge- we'll see what they comeback with.

Just surprised they have an 8.8 rating....
Hello pmhcfc,

I'm sorry you had issues so you couldn't play your freespins and didn't have the service you expected from our customer support.
If you send me your SlotsMillion username by PM I can take a look and see where the issue is coming from. I will also forward your feedback to the CS Manager.



Maybe for you, because you're one of their affiliates.
But my withdrawal from last night is still pending 12+ hours later, the withdrawal confirm stated it would take up to 48 hours.

And at their new site, Ladylucks, my withdrawal has been pending for 40+ hours.

Both accounts are verified.
Hello brianmon,

We do not process withdrawals during week-ends, which I suppose is the reason why your withdrawals are pending. I can take a look if you provide me your usernames and see if there is any blocker - but if your accounts are verified there shouldn't be. In fact, our Payment team doesn't have the information of whether a player is an affiliate or not. The approval list works on a "first come, first served" basis, so I suppose your LadyLucks withdrawal should be validated swiftly this morning. Your SlotsMillion one maybe a bit later today though if you requested it yesterday.

Regards
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Hello pmhcfc,

I'm sorry you had issues so you couldn't play your freespins and didn't have the service you expected from our customer support.
If you send me your SlotsMillion username by PM I can take a look and see where the issue is coming from. I will also forward your feedback to the CS Manager.





Hello brianmon,

We do not process withdrawals during week-ends, which I suppose is the reason why your withdrawals are pending. I can take a look if you provide me your usernames and see if there is any blocker - but if your accounts are verified there shouldn't be. In fact, our Payment team doesn't have the information of whether a player is an affiliate or not. The approval list works on a "first come, first served" basis, so I suppose your LadyLucks withdrawal should be validated swiftly this morning. Your SlotsMillion one maybe a bit later today though if you requested it yesterday.

Regards
A shame nowadays.
 

brianmon

Meister Member
webby
mm4
Hello brianmon,

We do not process withdrawals during week-ends, which I suppose is the reason why your withdrawals are pending. I can take a look if you provide me your usernames and see if there is any blocker - but if your accounts are verified there shouldn't be. In fact, our Payment team doesn't have the information of whether a player is an affiliate or not. The approval list works on a "first come, first served" basis, so I suppose your LadyLucks withdrawal should be validated swiftly this morning. Your SlotsMillion one maybe a bit later today though if you requested it yesterday.

Regards
The SlotsMillion withdrawal request was made on Friday evening, and was processed at around 12pm today


The LadyLucks withdrawal was requested around 6pm on Thursday. The only option i was offered, when withdrawing, was Trusty. So I withdrew using that method.

However today, I received an email asking me to cancel the withdrawal and re-submit it, using Neteller (which is where the deposit came from).
But there still isn't an option to withdraw via Neteller. So the issue is now being investigated by the finance department.

Both accounts are verified
 

Charlotte

Dormant account
Hello,

We know being able to withdraw quickly and anytime is a must-have for a good experience and that's why we're preparing an upgrade of our Payment platform, which will be a first step towards automated processing of withdrawals for verified accounts - and interruption-free processing. In the meantime, we're doing our best to provide fast manual withdrawals but we know how urgent this is.

@brianmon: I mentioned your case to our Payment manager who forwarded me your account. There has been an internal misunderstanding and we applied a change in the list of methods available that shouldn't have been applied (hence the fact that you could request a withdrawal with a method you are not KYC-ed to withdraw with). We're adjusting the list right now to what it should be so you can re-request your withdrawal with the correct method. We apologize for the inconvenience, we'll obviously process the payment immediately - I'll send you a PM when the change is done.

Regards
 

Steviedoo

Senior Member
MM
Hello,

We know being able to withdraw quickly and anytime is a must-have for a good experience and that's why we're preparing an upgrade of our Payment platform, which will be a first step towards automated processing of withdrawals for verified accounts - and interruption-free processing. In the meantime, we're doing our best to provide fast manual withdrawals but we know how urgent this is.

@brianmon: I mentioned your case to our Payment manager who forwarded me your account. There has been an internal misunderstanding and we applied a change in the list of methods available that shouldn't have been applied (hence the fact that you could request a withdrawal with a method you are not KYC-ed to withdraw with). We're adjusting the list right now to what it should be so you can re-request your withdrawal with the correct method. We apologize for the inconvenience, we'll obviously process the payment immediately - I'll send you a PM when the change is done.

Regards

Does this include ecopayz as a withdrawal method?
 

brianmon

Meister Member
webby
mm4
Hello,

We know being able to withdraw quickly and anytime is a must-have for a good experience and that's why we're preparing an upgrade of our Payment platform, which will be a first step towards automated processing of withdrawals for verified accounts - and interruption-free processing. In the meantime, we're doing our best to provide fast manual withdrawals but we know how urgent this is.

@brianmon: I mentioned your case to our Payment manager who forwarded me your account. There has been an internal misunderstanding and we applied a change in the list of methods available that shouldn't have been applied (hence the fact that you could request a withdrawal with a method you are not KYC-ed to withdraw with). We're adjusting the list right now to what it should be so you can re-request your withdrawal with the correct method. We apologize for the inconvenience, we'll obviously process the payment immediately - I'll send you a PM when the change is done.

Regards
Thank you. money received. :D:D
 

BOMBHOLES

Banned User
PABnononaccred
It IS a shocking big shame about this rotten site

I am SURPRISED and extremely suspicious regarding that rating too! That site is absolute rubbish. Its NOT an 8.5 !! not even close! A zero point five comes to mind.
Makes me wonder if this site is being as straight and honest as its supposed to be fair but I can't even find how to review a slot site on here I've looked for a link scrolled down read what seems to be one guy who recommends every casino like he is on commission but can't see customer reviews and how to leave a review
 

Charlotte

Dormant account
I am SURPRISED and extremely suspicious regarding that rating too! That site is absolute rubbish. Its NOT an 8.5 !! not even close! A zero point five comes to mind.
Makes me wonder if this site is being as straight and honest as its supposed to be fair but I can't even find how to review a slot site on here I've looked for a link scrolled down read what seems to be one guy who recommends every casino like he is on commission but can't see customer reviews and how to leave a review
Hello BOMBHOLES,

I'm glad you have a very strong opinion about our casino and I would love to hear your complete feedback about it. We surely can improve what we do and the way we do it if only we could hear some your arguments. Please go ahead and don't hold back.

Regards
 

Casinomeister

Forum Cheermeister
Staff member
I am SURPRISED and extremely suspicious regarding that rating too! That site is absolute rubbish. Its NOT an 8.5 !! not even close! A zero point five comes to mind.
Makes me wonder if this site is being as straight and honest as its supposed to be fair but I can't even find how to review a slot site on here I've looked for a link scrolled down read what seems to be one guy who recommends every casino like he is on commission but can't see customer reviews and how to leave a review
Keep hammering away with trollish comments and see what happens.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
I am SURPRISED and extremely suspicious regarding that rating too! That site is absolute rubbish. Its NOT an 8.5 !! not even close! A zero point five comes to mind.
Makes me wonder if this site is being as straight and honest as its supposed to be fair but I can't even find how to review a slot site on here I've looked for a link scrolled down read what seems to be one guy who recommends every casino like he is on commission but can't see customer reviews and how to leave a review
BOMBAST you mean! Why do you think they are 0.5? How about qualifying that statement?
 

Casinomeister

Forum Cheermeister
Staff member
Actually - the player reviews are in this forum. And the Meister Minions are able to connect to any thread (like this one) to the reviews via tagging . Scroll down to the bottom of the review page and you will see what I mean.


playerreveiws.jpg

The "users rating" was taken from the accredited section before we moved those pages to the new review pages. Once we link the forum to these pages (a future upgrade in the planning stage), then you will be able to add to this. Right now - these comments are posted here.

userrating.PNG
 

pmhcfc

Experienced Member
After a complaint I finally got given £30 worth of free spins but I couldn't play on the slots I wanted to and for what I deposited for....still a whole 2% compensation (against what I deposited) for all this is not to be moaned at.

For what it is worth, I have PMd you Charlotte


Hello pmhcfc,

I'm sorry you had issues so you couldn't play your freespins and didn't have the service you expected from our customer support.
If you send me your SlotsMillion username by PM I can take a look and see where the issue is coming from. I will also forward your feedback to the CS Manager.
 
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