I've been 'clean' from gambling for a few years now, decided that the bonus rounds disliked me and I'm always chasing a never ending goal so I called it a day.
But a few days back I relapsed and signed up to an accredited casino and decided to deposit, I asked them to put limits in place to which they told me this wasn't available instantly and could take up to 48hours. I wanted to place a £30 limit but ended going a bit over this.
I was always self excluded from their sister casino for my problem with gambling. But I was allowed to continue to play and I managed and deposit and win to which I asked for the withdrawal to be flushed, the withdrawal was flushed but when I lost the rest, asked for the flushed withdrawal to be reversed, to which I was told that this couldn't be done, but was then told it can be done, and it was reversed.
Now my problem is that I only played at accredited casinos, and over the years I've self excluded myself from more or less every single and upon joining this casino I asked them to check my details to whether I was registered here, they replied that I wasn't and was free to register again. Then when speaking to their email support they said that I confirmed that I knew I had an account there before
This isn't about losing, this is about getting past the 'defences' in place to stop someone like me playing. I had self excluded myself from their sister casino, locked my account previously at this casino (To which they are now saying I need a written confirmation if I want to re-open) Why didn't they ask me to do this before I signed last time?
I don't know whether the withdrawal would have gone through, but what I do know is that every withdrawal I've made whilst have a gambling problem has never seen my bank account.
They say at the bottom of every email that they take responsible gambling very seriously but on every email they've always said how much they'd like to have me back, and to just give them a shout when I'm ready... I couldn't have made it any more clear that I had a problem.
Thanks for reading.
But a few days back I relapsed and signed up to an accredited casino and decided to deposit, I asked them to put limits in place to which they told me this wasn't available instantly and could take up to 48hours. I wanted to place a £30 limit but ended going a bit over this.
I was always self excluded from their sister casino for my problem with gambling. But I was allowed to continue to play and I managed and deposit and win to which I asked for the withdrawal to be flushed, the withdrawal was flushed but when I lost the rest, asked for the flushed withdrawal to be reversed, to which I was told that this couldn't be done, but was then told it can be done, and it was reversed.
Now my problem is that I only played at accredited casinos, and over the years I've self excluded myself from more or less every single and upon joining this casino I asked them to check my details to whether I was registered here, they replied that I wasn't and was free to register again. Then when speaking to their email support they said that I confirmed that I knew I had an account there before
This isn't about losing, this is about getting past the 'defences' in place to stop someone like me playing. I had self excluded myself from their sister casino, locked my account previously at this casino (To which they are now saying I need a written confirmation if I want to re-open) Why didn't they ask me to do this before I signed last time?
I don't know whether the withdrawal would have gone through, but what I do know is that every withdrawal I've made whilst have a gambling problem has never seen my bank account.
They say at the bottom of every email that they take responsible gambling very seriously but on every email they've always said how much they'd like to have me back, and to just give them a shout when I'm ready... I couldn't have made it any more clear that I had a problem.
Thanks for reading.