RTG - Main Street Group Of Casinos

[dc9999]

It's been quite awhile since my last post, so I apologize in advance for amy grammatical errors, misuse of casino acronyms etc etc

A few of my friends have been frequenting the Main Street Group of Casinos (most notably Slots Plus and Vegas Casino Online..)

I know they are accredited here, and I personally never had problems with them when I played there, however I always found them to be very "tight" - especially within the realm of video poker (and especially compared to other RTG casinos...)

I usually see positive comments on this site about inetbet and Club World, but unless I missed it, I've never seen a post of any sort, regarding these casinos.

So,,,,does anybody have comments - positive or negative - they can share relative to their own experiences with any members of the Main Street Group?

Thanks

 

[babs7262]

Add LasVegas USA to that group. We had a post a few months ago and I found out they are part of the main street group

SlotsPlus has a problem with paying people in my personal experience and I closed that account a long time ago. LVUSA takes forever to payout, In my personal experience. I tried to W/D from LVUSA and slots plus and after 2 weeks without even an approval or denial I gave up on both of them

We havnt really talked about them since that I saw

Maybe someone in here had a better experience with them. They(RTG) have been tight since July IMHO

 

[Elizabeth]

Main street group

I play at vegas casino and sometimes at vegas usa. I won a little at vegas casino and was paid within their guidlines. I find their customer support to be wonderful. I once questioned them about, what I thought was a deposit error on their end. It turned out it was my mistake. I wrote to apologize to them, and received an e-mail thanking me for my apology, saying they rarely get such an e-mail. I think this shows the kind of people they are. However, you are right in that their games are tight. I feel vegas casino is the best run of the main street group, although I would think they would all be pretty similar.

 

[debbiek]

Main street group casinos

I have played slots at all their casinos. After continually losing on extremely tight games, I closed my account at all of them except sunpalace. I occasionally won a little there, but it took 1 month to get paid when using e-check. Also, you could only deposit a maximum of $300. They had no other deposit options for U.S. players and it took forever for the echeck to clear.

I recently played at BetRoyal casino and not only won quite a bit a money, but got received a cashiers check for $3000 within the month. For the same payout time frame, I'd rather play at a looser place and receive a nice bonus.

 

[The Dude]

I recently played at BetRoyal casino and not only won quite a bit a money, but got received a cashiers check for $3000 within the month. For the same payout time frame, I'd rather play at a looser place and receive a nice bonus.

Betroyal is a seriously known rogue casino (part of the Virtual Group). Why are you patronizing these guys?

Just about every casino that accepts US players is having difficulty paying these players. And each one of you who is complaining about payouts in this thread ARE in the US.

Perhaps non-US players should be giving their input here so we can have a bit more balance

 

[jenn1381]

Guess I'll put in my 2 cents as a non US player

Played at this group for a bit, until I found out how long payouts took. It took over 2 weeks and I was not paid via the method I asked for. When the Instadebit withdrawl was denied I only got an email stating it was denied, had to find out via live chat that a check had been issued. I would have liked a bit more communication there. My other pet peeve with this group is that it states (unless this has changed, haven't checked in a while and have no time now) on their website that if you deposit anything, even without a bonus, you MUST wager your deposit five times or face charges when you try to cash out (not sure how much, they only said the charge would vary based on your method of withdrawl). When I don't use a bonus there's a reason, I want no restrictions.

Since finding Clubworld, I haven't gone back to mainstreet and I won't. Customer service was alright, just think they need to communicate with their players a bit more. Bonsues are small, but some people like that. If you can handle waiting 2 weeks (non US) to one month or more (US) to get paid it's not a bad group, they will pay you. They are, unfortunately, just yet another group of casino's using the new laws to hold off payments, even to people not in the US. Funny, clubworld pays me by the next day pretty much every single time.

 

[Elizabeth]

Main street group

I am really surprized at how different each person experience with this group is. My payout was within their stated 14 days, their customer service has been great, all my e-mails have been answered within hours. But because it is hard to win much there, I do not frequent them the way I used to.I remember depsiting $35.00 and playing for 5 days!

 

[vinylweatherman]

Main Street sent me a letter by post, almost begging me to return with the new software. Each time I checked, the promised bonus in the letter was not reflected in the software when I entered the coupon. Each time I asked support about this, my E-mail was ignored - so I used the letter in my printer & forgot about the bonus (they had thoughtfully printed only on the one side of the sheet of A4, equivalent to a 2c (1p) free chip). For those wondering, no - I didn't deposit, the problem became clear as soon as I entered the code, and if support dont answer my query, they are not going to credit any difference if I have to prove receipt of the letter to get it, which might have been the case.

With their Playtech software, payment was around 4 working days, so it is a deterioration to hear it is now 2 weeks for non-US players.
It gives me the impression of a brand in steady decline, and something is needed to wake it up before it becomes worth playing again.
The "small" bonuses are similar to the regular ones at Club World, but they constantly offer an extra 10% for certain deposit methods I cannot use, so clearly I am not in their main target market.
The wagering of deposit term is more common than many think, but it is usually around 1x, and rarely catches anyone out. 5x is more likely to catch out someone who has a big win early on and wants to quit while ahead without having the restrictions of having taken a bonus.

 

[spearmaster]

With their Playtech software, payment was around 4 working days, so it is a deterioration to hear it is now 2 weeks for non-US players.

??

Do you know something I don't?

 

[vinylweatherman]

??

Do you know something I don't?

Not sure, they used to be Playtech, but then moved to RTG so they could still accept US players. I played with the Playtech software, and received Neteller withdrawals in around 4 days.

Jenn1381 then mentions:-

.....If you can handle waiting 2 weeks (non US) to one month or more (US) to get paid it's not a bad group, they will pay you.........

So it looks like it is two weeks wait, from 4 days earlier, with the change in software. If so, it is worse than the likes of Club World who can pay out to Non-US players the same day.

 

[The Dude]

Actually, when they were with Playtech, they could pay within 48 hours - there's a thread here somewhere where I attested to this since it hapened to me

It's a shame to hear of the slow pay stuff from non-US (with US players it's expected). Are there any non-US players getting and quicker payments than what has been stated??

 

[spearmaster]

Not sure, they used to be Playtech, but then moved to RTG so they could still accept US players. I played with the Playtech software, and received Neteller withdrawals in around 4 days.

Ok - that's a bit clearer now. The way your post was worded, it sounded like they were with Playtech again.

 

[tim5ny]

It's a shame to hear of the slow pay stuff from non-US (with US players it's expected).

With U.S. players they've "conditioned" players to expect a long wait for payment. 3Dice can have a cashier's check in our hands within 4 business days anywhere in the U.S. , and does it routinely. It just goes to show if they "try" , then they can make payments quickly.

 

[LaurieJim]

is there a casino rep for vegas casino on casinomeister? im thinking of playing there and would like to know more about them.....................laurie

 

[patticake]

Hi dc9999 nice to see your back it's been a while!!

 

[The Dude]

Hi dc9999 nice to see your back it's been a while!!

https://www.casinomeister.com/forums/members/

 

[Rusty]

Several online Casinos are cowardly Dogs that will fleece a player anyway they can think of through their T%C's simply because they do not have to face the player in the flesh.

Picture the scene if these guys were a B&M Casino adopting the 5*playthrough rule.

You have just won big on your first spins of roulette and proceed to cashier but get headed off by Casino rep;

Rep:
"Excuse me sir pass me your wallet so I can count how much money you started with because I am going to make you wager Five times that amount or confiscate your wallet."

You:
:icon_evil:
::machinegu: :sniper: :machinegu:
:icon_twis:

It wouldn't happen would it, like I say cowardly.

 

[debbiek]

Personally, I would not recommend depositing your money in at least 2 of their casinos: Lasvegas USA and sunpalace. I have played slots there 100% of the time where I've made deposits. Unless you want to just throw out your money, don't deposit here. I have made numerous deposits at Lasvegas USA and have never ever made a withdrawl. The money is lost quicky without overbetting.

Foolishly, i read another post tonight regarding some new RTG games. I wanted to play them, so i deposited $300 at Lasvegas USA. I bet $5.00/spin and the money was gone in approximately 5 minutes. They also have terrible bonuses if any at all. when I was able to withdrawl (I believe twice at sunpalace for small amounts), it took 1 month because i deposited with E-check. Whether they eventually pay or not, It will be extremely difficult to win anything there.

Of the various casinos I play at, the entire experience with them is the worst.

 

[Zodiac]

Sun Palace Casino ???

I haven't a account at this group and i know they are accredited here but i wanted to tell you my experience what i must made yesterday.

Yesterday i got a letter from Sun Palace Casino and i asked myself from where they have my address but equal.

In this letter they offer or say to me that i can redeem a $900 Signup Bonus Winning.

You do not have permission to view link Log in or register now.

I thought what ? a $900 Bonus ? what is it for a crazy offer ?

In order to experience more (Wager etc.) i go to Live-Chat and had contact with Gary.

I explained it what i received but he say that they haven't.

here are a couple of statements:

Please wait for a site operator to respond.
You are now chatting with 'Gary'
Gary: Welcome! How may I be of your assistance?
Andreas: Hi Gary, today i got a postal offer
Andreas: it's a 900 Bonus what let me surprise
Andreas: a $900 Bonus ???
Andreas: what is the wager for this offer ?
Andreas: it's very large
Andreas: i know the Main Street Group Casinos are accredited by CM but a so large offer ?
Andreas: Gary, are you there ?
Gary: Thank you for waiting. I'll be with you in just a moment.
Gary: I will be right with you.
Andreas: do you read my Questions ?
Gary: Please note that at this moment we are not offering any non deposit bonuses for our new sign ups. However, we do offer special deposit promotions that you can find at the website under the promotions section
Gary: This is how this bonus works:

here he offer me the Promotions from their website

Gary: Is there anything else I can assist you with?
Gary: Please wait while I review your account. It might take a minute or two, I'll be with you in just a moment.
Andreas: i haven't a account yet
Andreas: i got a postal offer today: sunpalacecasino.com/900BONUS
Gary: you need to be more specific , I cant understand you
Gary: yes , is a percentage bonus
Gary: we do not offer any kind of no deposit bonus on any of the casinos
Andreas: today i got a letter from your casino with a special offer
Andreas: sunpalacecasino.com/900BONUS
Andreas: Signup Bonus Winning
Gary: Please note that at this moment we are not offering any non deposit bonuses for our new sign ups. However, we do offer special deposit promotions that you can find at the website under the promotions section
Gary: Is there anything else I can assist you with?
Gary: Is there anything else I can assist you with?
Andreas: you will say to me that which i received today via mail, it's a joke ?
Andreas: surely i can read at your website
Andreas: but why i got an offer via mail ?
Gary: hey I am not arguing with you I know what we offer , and we dont offer any non deposit bonus , if you want to try the casino , then play at the fun money version
Gary: if you are looking for free chip then go else were
Gary: Is there anything else I can assist you with?
-------------------------------------------------------------------------


my concluding result is a very bad and unfriendly customer service

since i'm playing online i haven't experienced a worse service

if this is their art of customer service from a accredited casino, then good night

my intention was not anyway to play a crazy $900 Bonus

 

[The Dude]

I agree. This customer service is unacceptable. I'll check on what's up.

 

[KasinoKing]

Why did Gary keep saying No Deposit bonus?
I can't see where you said that, or that the flier said that.
Easiest way to check would be go to the cashier in the casino, enter the code & find out what the terms are.
It's probably a 100% match with the normal crazy RTG wagering requirements.

He was a bit rude there, I have to agree.

 

[Zodiac]

You are surely right KK ( i thought the same) but i must open a account before but i'm not sure whether i like yet.

That all was also a good Opportunity to check one for me.

It's not important for me to play there.

 

[MainstAffiliate]

Hi Zodiac,

As affiliate manager all I can do is apologize on behalf of our Customer Service department for your experience.

The bonus offered falls in line with our Initial Deposit Bonus structure which is 125% on the first $100 deposited. If you deposit between $101 and $100,000 you will receive an additional 25%. (max bonus of $25,100)

So, in order to receive the $900 bonus you must make a deposit of $3,180
130% on first $100 = $130 + 25% on the remaining $3,080 = $770) $130 + $770 = $900

Regards,

Jason

 

[vinylweatherman]

Hi Zodiac,

As affiliate manager all I can do is apologize on behalf of our Customer Service department for your experience.

The bonus offered falls in line with our Initial Deposit Bonus structure which is 125% on the first $100 deposited. If you deposit between $101 and $100,000 you will receive an additional 25%. (max bonus of $25,100)

So, in order to receive the $900 bonus you must make a deposit of $3,180
130% on first $100 = $130 + 25% on the remaining $3,080 = $770) $130 + $770 = $900

Regards,

Jason

I received this offer three times, three times entered the code and contacted CS with the reference in the mailer, and three times CS ignored my Email (perhaps it was Gary).

The mailer MISLEADING, it claims it is a $900 DEPOSIT bonus, but there are NO TERMS AND CONDITIONS either on the mailer, nor the website - and CS ignore all questions.

I did enter the coupon code, and it offered nothing more than the standard sign-up bonus. So, what is with a "special invite" - what bollox, the offer is the STANDARD one, nothing "special".

CS failing to answer any Emails is enough to have made me forget the offer, even after I had figured out it was not simply 125% up to $900 as vaguely implied in the mailer.

Before sending out these mailed offers, try improving the level of CS to attract and retain players, or they are simply a waste of postage.

My information was obtained because I had some Main Street accounts under Playtech, but have never used the RTG versinos since I had to move from UK Pounds to US Dollars, and the offers are significantly inferior to those at iNetBet and Club World, where the offers are good enough to make it worth eating currency conversion charges. The RTG outlets also discriminate against non-US players by offering around 10% less than offered to players with US facing deposit methods.

I have also seen posts regarding 2 week+ waits for payouts, a backward change from when they were Playtech, where the wait was around 3 to 4 days, occasionally a little faster.

 

[The Dude]

I received this offer three times, three times entered the code and contacted CS with the reference in the mailer, and three times CS ignored my Email (perhaps it was Gary).

The mailer MISLEADING, it claims it is a $900 DEPOSIT bonus, but there are NO TERMS AND CONDITIONS either on the mailer, nor the website - and CS ignore all questions.
...

Could you (or anyone for that matter) scan a copy of this mailer and send it to me? Thanks!

 

[vinylweatherman]

Could you (or anyone for that matter) scan a copy of this mailer and send it to me? Thanks!

Mine was some time ago, and I binned the other two without even bothering. They were all pretty much identical.

If I get another, I will try to preserve an image of it in case this comes up again. This seems to be a more recent effort, so I may still get one yet
They seem to be posted from outside the UK.

 

[Zodiac]

Mine was some time ago, and I binned the other two without even bothering. They were all pretty much identical.

If I get another, I will try to preserve an image of it in case this comes up again. This seems to be a more recent effort, so I may still get one yet
They seem to be posted from outside the UK.

I sent it to him

 

[Zodiac]

Hi Zodiac,

As affiliate manager all I can do is apologize on behalf of our Customer Service department for your experience.

Regards,

Jason

I noticed that you like to apologize for your Customer Service department, thank you.

 

[The Dude]

I received the flyer copy from Zodiac and I am more than displeased. The flyer states that the recipient "won" a $900 bonus. Take a look at Zodiac's screen shot and that's what it pretty much implies. Unless there is another person with the same name in his village who "won" the $900 bonus, I would guess that the recipient of the mailer is the winner.

No terms. No conditions. Nothing. It just gives a URL where to collect this bonus, which in turn is merely the $500 sign up bonus as previously stated.

This is called "bait and switch". This is an unacceptable form of advertising, and I am flatly shocked that the Mainstreet group is participating in this sort of marketing. It's unethical and it's illegal in most jurisdictions, and all it does is piss people off. "Yay - you're a winner!!" turns out to be nothing but a load of BS.

 

[MainstAffiliate]

The mail campaign in question was not approved or sent by Mainstreet. We would never draft an offer like this and always state that terms apply (we would also never mail out something that looks this bad).

We do however allow flexibility in the amount of the total bonus our affiliates promote. Our IDB is 125% on the first $100 deposited and 25% after that so $500, $777 or other amounts are possible. Our bonuses and terms are clearly stated in all of our own marketing materials and on our sites.

On the $900 Bonus page it says, "See the promotions page for details & reasonable bonus terms. It is difficult to police everything that affiliates do especially ahead of time. In this case we first saw the mailer when a player sent it in to us. At that time we told the affiliate that in the future the offers needed to be clearer and that it has to state, "Reasonable terms apply. See site for details."

The affiliate and has now been informed that if any further mailings like this are sent out that his account will be closed.

Please accept our apologies.

Thanks,

Jason

 

[Kenny Lingus]

The mail campaign in question was not approved or sent by Mainstreet. We would never draft an offer like this and always state that terms apply (we would also never mail out something that looks this bad).....

....The affiliate and has now been informed that if any further mailings like this are sent out that his account will be closed.

Please accept our apologies.

So does this mean that you will be honoring the $900 free bonus?

 

[MainstAffiliate]

So does this mean that you will be honoring the $900 free bonus?

No, we never offered free money and the site stated that terms applied. Affiliates are not permitted to make offers on behalf of the company that differ from what is posted on the site.

Thanks,

Jason

 

[vinylweatherman]

The $900 offer page is NOT the work of an affiliate, this is hosted DIRECTLY on the website for Sun Palace Casino. It is very specific that $900 is what is offered, and it is not possible to look at the actual structure of the offer whatsoever. ALL links either lead to a direct download or to the standard $500 bonus page. It is not logical to assume that the terms are simply a way of expressing the standard bonus since for the $900 offer the player not only has to enter the coupon, but also to contact support quoting their account number and the special code IDB 900. IDB presumably stands for Initial Deposit Bonus, and the whole thing implies this is a special offer by special invite, mainly because of the necessity to Email support with this additional code. If this really WAS purely a way of expressing the standard SUB (125% on $100 + 25% on the rest), then there simply would be no need to send this special IDB 900 code to support.
The fact that this $900 page exists also indicates that affiliates have been given a number of these secret pages with which to quote various bonus figures.

I have a more damning piece of evidence, and that is that MY mailer was not from a "rogue affiliate", since it was a "come back" offer and was sent using personal information than no affiliate could ever have (legitimately), but that I had provided to Main Street when they were Playtech. In my case, the aim was to get me to try their new RTG software. This simply had to have come directly from Mainstreet themselves, or a third party who had been contracted to contact their inactive Playtech players and get them to try out RTG with a "do over again" offer on the SUB.
My mailer is clearly the same as Zodiac has received. My post on Dec 5th last explains it:-

Main Street sent me a letter by post, almost begging me to return with the new software. Each time I checked, the promised bonus in the letter was not reflected in the software when I entered the coupon. Each time I asked support about this, my E-mail was ignored - so I used the letter in my printer & forgot about the bonus (they had thoughtfully printed only on the one side of the sheet of A4, equivalent to a 2c (1p) free chip). For those wondering, no - I didn't deposit, the problem became clear as soon as I entered the code, and if support dont answer my query, they are not going to credit any difference if I have to prove receipt of the letter to get it, which might have been the case.

In total, I received this offer 3 times, twice by snail mail and once by Email. No way was this simply a rogue affiliate randomly firing off spam and junk mail using information from a generalised database.
I am sure one of my come back offers even had my migrated account number on it, and Mainstreet would be advised not to claim THIS would have come from an affiliate, lest I ask how an affiliate came by my account number.

Perhaps if I had been more robust in my earlier post, this issue would have come to light then, last December, rather than now with yet another slew of these mailers.

 

[Kenny Lingus]

Affiliates are not permitted to make offers on behalf of the company that differ from what is posted on the site.

The mail campaign in question was not approved or sent by Mainstreet.....

.....The affiliate and (sic) has now been informed that if any further mailings like this are sent out that his account will be closed.

Hmmm, I wonder why this affliate was not let go?

I received the flyer copy from Zodiac and I am more than displeased. The flyer states that the recipient "won" a $900 bonus. Take a look at Zodiac's screen shot and that's what it pretty much implies. Unless there is another person with the same name in his village who "won" the $900 bonus, I would guess that the recipient of the mailer is the winner.

No terms. No conditions. Nothing. It just gives a URL where to collect this bonus, which in turn is merely the $500 sign up bonus as previously stated.

This is called "bait and switch". This is an unacceptable form of advertising, and I am flatly shocked that the Mainstreet group is participating in this sort of marketing. It's unethical and it's illegal in most jurisdictions, and all it does is piss people off. "Yay - you're a winner!!" turns out to be nothing but a load of BS.

Just my opinion, but i think that some free bonus should be provided to anyone who has received this flyer or a patently similar advertisment as a token of this casino group's acknowledgement that the players in question were not treated with proper respect.

Perhaps maybe, say, a bonus chip of $90 (1/10th of $900) with a fair WR would be a decent solution.

Otherwise, this group's accreditation should, at the very least, be reconsidered by the CM, IMO.

 

[Zodiac]

Unless there is another person with the same name in his village who "won" the $900 bonus

of course it gives one or two persons with the same name in the region but not in the same village

Puuh, what kind of story.

The stamp on the letter shows:

New Zealand
PO BOX 912006

Auckland
BPI2006/2558
--------------------------------------------------------------------------

 

[Zodiac]

Just my opinion, but i think that some free bonus should be provided to anyone who has received this flyer or a patently similar advertisment as a token of this casino group's acknowledgement that the players in question were not treated with proper respect.

Perhaps maybe, say, a bonus chip of $90 (1/10th of $900) with a fair WR would be a decent solution.

Otherwise, this group's accreditation should, at the very least, be reconsidered by the CM, IMO.

Well Kenny, that would be a possibility where i still not thought about and if they would like to do this how should they credit it ?

In my case i have not a account yet but very friendly from you that you thinking about other players

 

[vinylweatherman]

of course it gives one or two persons with the same name in the region but not in the same village

Puuh, what kind of story.

The stamp on the letter shows:

New Zealand
PO BOX 912006

Auckland
BPI2006/2558
--------------------------------------------------------------------------

Why would ANYONE go to the trouble and expense of sending these snailmail offers out if they were not being paid to do so

Surely, MainStreet MUST be paying for this to be done on their behalf, or whoever is doing this would have nothing to gain, and therefore would not do it.
SOMEBODY has paid the company behind this Auckland PO Box to generate and send this out INTERNATIONALLY. What database did they use for targeting these mailers, or are we expected to believe they just got hold of the addresses of ALL possible players in the WHOLE WORLD, and spent 10c on a stamp (or business frank) for each and every one of them.

I previously mentioned that Spin Palace were maeketed to me in a similar way, this time using the fake URL of scpalace which simply diverted to Spin Palace. The offer this time was for a "free 1000", although this was simply the MG free play, keep a tiny amount of your winnings promo

There are some scumbag marketing outfits being "bought in" by supposedly reputable casinos, who then do absolutely no monitoring of what they get up to. These operations using snail mail are just too big to be the work of rogue affiliates (except perhaps very big ones, who run other kinds of busineses, probably including industrial scale spamming by Email).

There have been other reports of these kinds of snail mail offers, but nothing much has come out of the discussion, but things seem different now that Bryan has seen one of these flyers and offered his opinion on its nature.

Many have involved players either "winning" something special, or being "personally invited" to use an "exclusive" offer - and all that is really on offer is the standard SUB as shown on the website, which is open to EVERYBODY, invited by dodgy flyer, spam, or not.


I have included the actual page shown when you type in the URL for the special offer. This is hosted on the sunpalace website, but is not linked to from it. As well as the flyer having no T & C, neither does this page offer any actual details of this special offer.

It does, however, show that it is necessary to contact support with your player ID and the "secret code" of IDB 900 after entering the coupon in order to get the bonus.

The only three links on this page go to the same place, a direct execution of the smart download.

If you click on "promotions", you get the page replaced with the one for the $500 bonus, the standard ones. There are terms available for this, but what good are these, they are NOT terms for a "special offer of a $900 bonus", or even for the "winner" of a free $900, but the terms for every Tom, Dick & Harriet that happens along to see what kind of SUB is on offer.

The presence of this $900 page strongly suggests that a "free" $900 is being pushed by affiliates with the full cooperation of Main Street, even if the affiliates seem to be able to make up their own flyers without any kind of reference back for casino management approval.

This bears some similarities with the Jackpot Factory fiasco, where they employed a contractor to perform SEO on their website, but had no-one in charge of ensuring certain standards were kept to, with the result that the contractor overstepped (by some considerable margin) the boundaries of legitimate optimisation, leaving the whole affair to blow up in the faces of the JF casino management after the contractor had got his money and moved on.

Whatever is going on here with Mainstreet, it has been going on for at least 6 months to date, and no-one has so far seen fit to pull up those responsible other than the recent promise to "have a word" with the party responsibe so that it doesn't happen again. (You have been rumbled, better not do it again - nice while it lasted though)