Royal panda bonus ??

[mimi26]

Can anyone advise me here as it seems common sense has gone out of the window,

Sent all details for verification, I deposited with trustly so sent a screenshot of bank statement showing the transactions, on the corner of my bank statement it only has MY SURNAME, so just for back up I sent a copy of my debit card with my full name on including the account number and sort code of the bank I deposited with, but they said thats not good enough they need my screenshot to show my full name! well my bank statement online does not show my full name!

I have been verified by both videoslots and leo vegas with exactly the same info, I have no idea what they want from me here especially as my debit card shows all the info needed.

Have to say I am not impressed at all

 

[Tirilej]

Can anyone advise me here as it seems common sense has gone out of the window,

Sent all details for verification, I deposited with trustly so sent a screenshot of bank statement showing the transactions, on the corner of my bank statement it only has MY SURNAME, so just for back up I sent a copy of my debit card with my full name on including the account number and sort code of the bank I deposited with, but they said thats not good enough they need my screenshot to show my full name! well my bank statement online does not show my full name!

I have been verified by both videoslots and leo vegas with exactly the same info, I have no idea what they want from me here especially as my debit card shows all the info needed.

Have to say I am not impressed at all

Just a thought but do you have a Neteller account? If you do then that one will show the same card link to that account and your full name on the same place.
Odd that your bank don't write the full name anywhere, but that's not your fault.
I don't think Melvin is working today either so he can't help.

 

[mimi26]

No dont have a netteller account unfortunately, the thinh=g is though my bank card has all the info on, I bank with TSB ad its never had my full name on

Thanks for the suggestion though

 

[Tirilej]

No dont have a netteller account unfortunately, the thinh=g is though my bank card has all the info on, I bank with TSB ad its never had my full name on

Thanks for the suggestion though

It's really odd that they need it if they got the card without even asking for it. There must be more of their customers using that bank and not being forced to show a non existing name. Can't you ask them to go back and check earlier verifications with uk customers?
They are owned by LeoVegas now and with all the new rules they are maybe stricter than ever before.

No revering though even if it will take a few days. Promise?

 

[mimi26]

Oh I wont reverse.....never! but I have sent them a message to explain everything is on the debit card, If I am honest though its waiting for them to reply that annoys me 1 and half hours now, I dont think I will be playing here again TBH, I love leo vegas you ask chat and the withdrawal is made in seconds, the same with videoslots, I dont like playing anywhere that takes longer than a couple of hours, impatient maybe but its great CS. Its took them 18 hours to eve look at my withdrawal and now I have to wait again probably until tomorrow now, so not impressed at all