Hey all hope this is the right place to make this post.
I made a few deposits about a week ago totalling somewhere in the range of 1300 euros and on the fourth won back most of my money and went to bed..
The next day I checked and I got an email from them asking for documents "as a precautionary measure" and as soon as your information was verified we'll reinstate access.
OK asked for ID, nothing new there from land casinos lol
I sent in my bank statement and ID and haven't heard back. Just wondering from experienced members here how long it takes for them to process documents?
It's getting close to a week and it feels like Roxy Palace is stalling for time...
I doubled checked the documents request email and it said a copy of a "printed bill". Guess a bank statement doesn't cut it since it's not an invoice. Today I scanned and sent them off my power bill and the screenshot from my moneybookers account.
Altogether the documents I've sent over to them:
The front of my ID
The back of my ID
Bank Statement
Power Bill
Moneybookers screenshot
I don't really have anything else to send lol
I understand they have to make sure everything is correct and process documents. Only I'm starting to think they're just holding out so I can't use my balance. But they could just be busy.
Again sorry if this is the wrong area of the forum to ask about this.
Cool Forum btw.
I made a few deposits about a week ago totalling somewhere in the range of 1300 euros and on the fourth won back most of my money and went to bed..
The next day I checked and I got an email from them asking for documents "as a precautionary measure" and as soon as your information was verified we'll reinstate access.
OK asked for ID, nothing new there from land casinos lol
I sent in my bank statement and ID and haven't heard back. Just wondering from experienced members here how long it takes for them to process documents?
It's getting close to a week and it feels like Roxy Palace is stalling for time...
I doubled checked the documents request email and it said a copy of a "printed bill". Guess a bank statement doesn't cut it since it's not an invoice. Today I scanned and sent them off my power bill and the screenshot from my moneybookers account.
Altogether the documents I've sent over to them:
The front of my ID
The back of my ID
Bank Statement
Power Bill
Moneybookers screenshot
I don't really have anything else to send lol
I understand they have to make sure everything is correct and process documents. Only I'm starting to think they're just holding out so I can't use my balance. But they could just be busy.
Again sorry if this is the wrong area of the forum to ask about this.
Cool Forum btw.