Hello. I am new to this site but I have been hoping to get to post something about my recent experience w/Prism. I have been a player there for a couple of years now and had never cashed out. I played for mere fun. Four and a half weeks ago while playing a hit a modest jackpot of $1500.00. That was nice, but the pain was in collecting my money. Oh my goodness. What it says in the withdraw information is that it takes 8 to 10 days to get approved for the withdrawl. It took 11 for me, although it takes 20 seconds for them to deduct money from my checking account.
What it didn't say is that after that it takes another two weeks for them to actually get the money somewhere for you to collect it. Only one option and that is wiring. That would be ok, but when I would ask about my withdrawl I would get this automatic message stating that they had received the email and would respond within one day. Right! They went as far as to say that the whole casino would be offline for a whole day.
I did eventually get my money but it has taught me a valuable lesson. I will never again play there. I will get more information before playing anywhere. I did see that they are on the Rogue (Queen of Rogue) list. How sad.
What it didn't say is that after that it takes another two weeks for them to actually get the money somewhere for you to collect it. Only one option and that is wiring. That would be ok, but when I would ask about my withdrawl I would get this automatic message stating that they had received the email and would respond within one day. Right! They went as far as to say that the whole casino would be offline for a whole day.
I did eventually get my money but it has taught me a valuable lesson. I will never again play there. I will get more information before playing anywhere. I did see that they are on the Rogue (Queen of Rogue) list. How sad.
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