- Joined
- Nov 28, 2005
- Location
- Monterey California USA
Hi everyone,
I am new to this group but i have read the forum here often and enjoy it. I ran across the thread about RoadHouse and I have to share my experience with you. It might be too long..and if it is, I apologize...
Upon signing up at RoadHouse, I immediately deposited 200$ to play. I wasn't worried about the bonus..I was just in a mood..I lost that 200 very fast.
Next morning I get up and WOW..I have a 200$ bonus sitting in my acct. I start playing the bonus and I am primarily playing Spectacular with the bonus spin wheel, wheel of wealth, and Break Da Bank. They were paying me ok...then I hit a big one on Break da Bank..see screenshot..
Link Removed ( Old/Invalid)
After pulling myself back together it was still giving me a pretty good return so i up'd my bet to 100$ a pull..and this is what i hit..
Link Removed ( Old/Invalid)
Simply amazing. For the first time in my life i found the cashout button, I called the casino to confirm i had met the playthru requirements etc..and cashed out with them on the phone. The "flushed" it for me which is supposed to exppidite things..So I was elated..A Fourteen Thousand Dollar Win...
I immediately notify the casino that I want an ACH transfer which puts it right in my checking acct.., I did this in writing. Three days pass, I hear nothing..I have sent emails asking for the status etc..I called their support number and I was told that it was being processed to day..Now this was the 22nd of November. I follow up with a call to the casino the following day. I am just confirming the transfer had been processed..After being put on hold for almost an hour, I was informed that the cashiers had made an error, instead of an ach deposit i was to be sent a check via courier. ..The day before I had contacted the casino and went over the final details about the cashout etc..I was told "if you wanted it to go ACH, thats the way it went" "no need to check my acct"..
Now come to find out..It was ignored and i was being sent a check..
Ok well no problem...After all i was receiving this fourteen grand on a bonus anyway..always in the back of my mind I am thinking..Bonus..hmm probobly will find a technicality to not pay...hmmm..The casino then informed me check will arrive here on Monday ...ok great...I began calling fedex two day later to try to get a tracking numer at least so I can track its location. The is nothing there nada..Nothing...
Finally this morning (monday) I call FedEx again..still no tracking number..(and this package was supposed to arrive Today..{{suspicion is growing}}..I called the casino and was told again "no one avail to talk to with the cashier group) I finally said am going to sit here until I get someone and they put a man on the phone. He said check was sent 11-23....Im getting upset because no tracking info....I then called back Fed Ex myself and they were able to finally see something but it was in florida..THAT IS IT..so now it is scheduled to arrive on Monday. So I am feeling a little better now..
What am i getting at? you Might wonder..Well I am getting at this..The support I received in these last days has been terrible. I have been told one thing and they have done another..I was treated like a looser, not a winner..I cannot beleive that when you are cashing out a substantial amount of money that they can be so careless. I guess I should be happy with my win, which i am <smile> however the interaction with this casino has made it a stressful, terrible experience. One quick note..In my discussions they kept saying how sorry they were for the numerous mistakes etc..they said "i wish there was something we could do for you"..I said well..it would be nice if you would put a small bonus on my acct to compensate me for taking the time of work today to sign for my check,unneccesarily...He said he would see what he could do. I immediatly received an email stating "I have sent your account for review and regret that I have not been given permission to credit you with a bonus at this time." I think any other casino would have been offering something but not these guys..I dont know if i am being too sensitive over this whole thing..but it is possible..You feel kind of wierd when you win. Its something I have never felt until a few days ago..If anyone has any comments I would sure like to read them. ( i have really condensed this story to give you a sinopsis of it) it may not sound bad to some of you..
thanks for reading.
Kellye..(your most recent newbie to this forum)
I am new to this group but i have read the forum here often and enjoy it. I ran across the thread about RoadHouse and I have to share my experience with you. It might be too long..and if it is, I apologize...
Upon signing up at RoadHouse, I immediately deposited 200$ to play. I wasn't worried about the bonus..I was just in a mood..I lost that 200 very fast.
Next morning I get up and WOW..I have a 200$ bonus sitting in my acct. I start playing the bonus and I am primarily playing Spectacular with the bonus spin wheel, wheel of wealth, and Break Da Bank. They were paying me ok...then I hit a big one on Break da Bank..see screenshot..
Link Removed ( Old/Invalid)
After pulling myself back together it was still giving me a pretty good return so i up'd my bet to 100$ a pull..and this is what i hit..
Link Removed ( Old/Invalid)
Simply amazing. For the first time in my life i found the cashout button, I called the casino to confirm i had met the playthru requirements etc..and cashed out with them on the phone. The "flushed" it for me which is supposed to exppidite things..So I was elated..A Fourteen Thousand Dollar Win...
I immediately notify the casino that I want an ACH transfer which puts it right in my checking acct.., I did this in writing. Three days pass, I hear nothing..I have sent emails asking for the status etc..I called their support number and I was told that it was being processed to day..Now this was the 22nd of November. I follow up with a call to the casino the following day. I am just confirming the transfer had been processed..After being put on hold for almost an hour, I was informed that the cashiers had made an error, instead of an ach deposit i was to be sent a check via courier. ..The day before I had contacted the casino and went over the final details about the cashout etc..I was told "if you wanted it to go ACH, thats the way it went" "no need to check my acct"..
Now come to find out..It was ignored and i was being sent a check..
Ok well no problem...After all i was receiving this fourteen grand on a bonus anyway..always in the back of my mind I am thinking..Bonus..hmm probobly will find a technicality to not pay...hmmm..The casino then informed me check will arrive here on Monday ...ok great...I began calling fedex two day later to try to get a tracking numer at least so I can track its location. The is nothing there nada..Nothing...
Finally this morning (monday) I call FedEx again..still no tracking number..(and this package was supposed to arrive Today..{{suspicion is growing}}..I called the casino and was told again "no one avail to talk to with the cashier group) I finally said am going to sit here until I get someone and they put a man on the phone. He said check was sent 11-23....Im getting upset because no tracking info....I then called back Fed Ex myself and they were able to finally see something but it was in florida..THAT IS IT..so now it is scheduled to arrive on Monday. So I am feeling a little better now..
What am i getting at? you Might wonder..Well I am getting at this..The support I received in these last days has been terrible. I have been told one thing and they have done another..I was treated like a looser, not a winner..I cannot beleive that when you are cashing out a substantial amount of money that they can be so careless. I guess I should be happy with my win, which i am <smile> however the interaction with this casino has made it a stressful, terrible experience. One quick note..In my discussions they kept saying how sorry they were for the numerous mistakes etc..they said "i wish there was something we could do for you"..I said well..it would be nice if you would put a small bonus on my acct to compensate me for taking the time of work today to sign for my check,unneccesarily...He said he would see what he could do. I immediatly received an email stating "I have sent your account for review and regret that I have not been given permission to credit you with a bonus at this time." I think any other casino would have been offering something but not these guys..I dont know if i am being too sensitive over this whole thing..but it is possible..You feel kind of wierd when you win. Its something I have never felt until a few days ago..If anyone has any comments I would sure like to read them. ( i have really condensed this story to give you a sinopsis of it) it may not sound bad to some of you..
thanks for reading.
Kellye..(your most recent newbie to this forum)