RJ Counter Dead for 3 hours! Is this a fair game???

[silcnlayc]

I played tonight for over three hours and stayed in the same game. I watched the random jackpot counter (2 jackpots in this game)and it did not move 1 penny. Either of the randoms.

I contacted the casino dueing play (after 2 hours) and asked them why the counter was not working. They replied that nothing was wrong with the counter in the game I was playing. Well, I beg to differ, that counter should have moved. I asked if the counter was a part of the return a player gets and they would not answer. I went back into the game and all of a sudden it moved 4 cents.!! Another hour later, not another penny from the first move.

The reason I asked this was that my bonus rounds were paying between 69 cents to $36.00 without a retrigger to be had in 3 hours! The game was Vulcan. Never had I played this long since this game came out, and not get a retrigger. I have played this game continuously. I have seen the jackpot counter totally dead at a few of the RTGcasinos lately longer than an hour.

What is going on? I would love a RTG casino rep to answer this. The casinos ARE accredited and this does not bode well in my opinion of keeping a players trust. .

.

 

[bigjohn]

I have so many questions about the whole RTG platform that I would love a Rep to answer. I have recently really tried to like them and I cannot.

Based on past experience none of the Reps are likely to answer any concerns players have about the operation the games.

 

[mattsgame]

I played tonight for over three hours and stayed in the same game. I watched the random jackpot counter (2 jackpots in this game)and it did not move 1 penny. Either of the randoms.

I contacted the casino dueing play (after 2 hours) and asked them why the counter was not working. They replied that nothing was wrong with the counter in the game I was playing. Well, I beg to differ, that counter should have moved. I asked if the counter was a part of the return a player gets and they would not answer. I went back into the game and all of a sudden it moved 4 cents.!! Another hour later, not another penny from the first move.

The reason I asked this was that my bonus rounds were paying between 69 cents to $36.00 without a retrigger to be had in 3 hours! The game was Vulcan. Never had I played this long since this game came out, and not get a retrigger. I have played this game continuously. I have seen the jackpot counter totally dead at a few of the RTGcasinos lately longer than an hour.

What is going on? I would love a RTG casino rep to answer this. The casinos ARE accredited and this does not bode well in my opinion of keeping a players trust. .

.

This question has actually been answered a few times and this problem has been around for quite some time and they do not seem to want to fix it. The server is updating the the RJ correctly, the problem is just a graphical glitch. If you leave the game and come back it should show the proper jackpot amounts, the same goes for when the RJ amounts are going up extremely fast.

This glitch happens at all the RTG casinos as far as I am aware.

 

[Nifty29]

This question has actually been answered a few times and this problem has been around for quite some time and they do not seem to want to fix it. The server is updating the the RJ correctly, the problem is just a graphical glitch. If you leave the game and come back it should show the proper jackpot amounts, the same goes for when the RJ amounts are going up extremely fast.

This glitch happens at all the RTG casinos as far as I am aware.

Matt is absolutely right.

It's a long term issue that remains unresolved.

The actual RJ IS counting up, it just isn't showing on the screen. If you hit it, the amount will be higher than displayed.

It's also why support are saying it IS counting up, as they can see it through the backend.

 

[Balthazar]

It's a long term issue that remains unresolved.

The RTG software is so old and outdated, it would need to be completely replaced IMO.

 

[silcnlayc]

This question has actually been answered a few times and this problem has been around for quite some time and they do not seem to want to fix it. The server is updating the the RJ correctly, the problem is just a graphical glitch. If you leave the game and come back it should show the proper jackpot amounts, the same goes for when the RJ amounts are going up extremely fast.

This glitch happens at all the RTG casinos as far as I am aware.

So you are saying that after 3 hours of continuous play and one re-enter (when I left to question the cs about this and returned) that it only changed 4 cents worth in 3 hours??? I repsectfully cannot believe you would think this is the issue because I don't think so. Simply because it makes no sense. Even if the software was outdated, it would have risen more than that by being reset to reflect the update.

Something else is wrong here because I sit and watch many other jackpots raise a penny every few seconds...so if you are correct in your assumption, this jackpot should have risen a few dollars in a few hours, upon my return to the same game, not just 4 cents!

.

 

[Nifty29]

So you are saying that after 3 hours of continuous play and one re-enter (when I left to question the cs about this and returned) that it only changed 4 cents worth in 3 hours??? I repsectfully cannot believe you would think this is the issue because I don't think so. Simply because it makes no sense. Even if the software was outdated, it would have risen more than that by being reset to reflect the update.

Something else is wrong here because I sit and watch many other jackpots raise a penny every few seconds...so if you are correct in your assumption, this jackpot should have risen a few dollars in a few hours, upon my return to the same game, not just 4 cents!

.

It's your choice to not believe what others are saying, but this IS a known issue that happens with RTG intermittently, and has done for years.

Perhaps you would like to share your explanation or theory?

FWIW, re-entering the game doesn't always resolve the issue, as it is a server issue.

 

[akrus88]

It's your choice to not believe what others are saying, but this IS a known issue that happens with RTG intermittently, and has done for years.

Perhaps you would like to share your explanation or theory?

FWIW, re-entering the game doesn't always resolve the issue, as it is a server issue.

But it is a possibility there could be another glich besides the one mattsgame and you told.
It is odd if jp rises only 0,04$ in two hours, even if OP was the only one playing the game. If the jp takes 1% from the rtp, it means there have been total of 4$ wager in the game during that 2 hour.
And I think there is not a reason to doubt OPs reability.

 

[Nifty29]

But it is a possibility there could be another glich besides the one mattsgame and you told.
It is odd if jp rises only 0,04$ in two hours, even if OP was the only one playing the game. If the jp takes 1% from the rtp, it means there have been total of 4$ wager in the game during that 2 hour.
And I think there is not a reason to doubt OPs reability.

Of course....anything is possible. I just speak from 15 years experience. I've seen it many times before, both here in the forums and personally...and it is exactly the same.

Bottom line is that the jackpot display on that game is incorrect. I am sure customer service could tell the OP what the actual RJ amount is, and if it is more than the displayed amount, then it IS a display glitch.

Silc stated that the CS told her that "there was nothing wrong with the counter"....perhaps the OP should have asked her what amount THEY could see on the server side.

I'll tell you one thing...it has NOTHING to do with how many retriggers the OP was getting at the time, or how much they were winning etc. To suggest it does is pure tinfoil hat stuff. Vulcan is an extremely high variance game, and ANYTHING is possible, including no retriggers.

 

[mrmark21]

I'll tell you one thing...it has NOTHING to do with how many retriggers the OP was getting at the time, or how much they were winning etc. To suggest it does is pure tinfoil hat stuff. Vulcan is an extremely high variance game, and ANYTHING is possible, including no retriggers.

I don't think she was tinfoil hatting, I think she was just simply saying how tight the slot was playing

 

[Nifty29]

I don't think she was tinfoil hatting, I think she was just simply saying how tight the slot was playing

Well she did say:

The reason I asked this was that my bonus rounds were paying between 69 cents to $36.00 without a retrigger to be had in 3 hours!

So, she contacted the casino about the RJ not moving and her lack of retriggers etc....in fact it reads like the reason she contacted the casino was that she suspected that the two were connected. At least, that's how it reads.

I wasn't insulting the OP at all. I just said that, IMO, drawing connections between a non-moving RJ and a bad run of bonus rounds is...well what I said it was. I did not say that the OP was a tinfoil hatter.

 

[maphesto]

I'll tell you one thing...it has NOTHING to do with how many retriggers the OP was getting at the time, or how much they were winning etc. To suggest it does is pure tinfoil hat stuff.

So, she contacted the casino about the RJ not moving and her lack of retriggers etc....in fact it reads like the reason she contacted the casino was that she suspected that the two were connected. At least, that's how it reads.
I wasn't insulting the OP at all. I just said that, IMO, drawing connections between a non-moving RJ and a bad run of bonus rounds is...well what I said it was. I did not say that the OP was a tinfoil hatter.

No, you did not say that silcnlayc was a tinfoil hatter. But that's how it reads.

However, I don't think those things are connected at all. I have seen strange things with these RJ:s before and they are always counting up afterwards when they are slow at the moment.

 

[Simmo!]

Slightly off topic but sorta on-topic:....

The Playtech Marvel progressives tick over constantly but I've noticed that almost always, within a couple of minutes of playing, one or two of them get hit and reset.

It's so common that it suggests they were actually hit before you started playing and what you see is not what they are. So to quote the OP, "is this a fair game" either?

So to link the two: these are all network progessives and I wonder if there is some sort of network communication issue that is common to both software - a time lag of sorts, while the information from multiple providers is assimilated?

 

[bigjohn]

I think the underlying thing is, it makes the software and the operation of it look shifty.

When a players money is involved I feel these casinos should go above and beyond to keep everything looking like it is on the up and up. If they can't give the live, actual amounts perhaps they should update the RJ's to the nearest dollar so updating would not have to be constant.

 

[silcnlayc]

It's your choice to not believe what others are saying, but this IS a known issue that happens with RTG intermittently, and has done for years.

Perhaps you would like to share your explanation or theory?

FWIW, re-entering the game doesn't always resolve the issue, as it is a server issue.

With all due respect Nifty. You being so narrow in demanding "proof" on anything anyone questions, are you telling me that you took someones "word" and or "theory" that this is an issue? Whose word? Whose theory? Where is this posted for all to see? That this is an issue and the software is outdated? What casino, rep or tech said this or are you taking something someone said as their own theory why this happens off the net and posting it as your own truth without question?

I would expect better of you, and to be able to point the way to a reliable source other than, "oh well, this has been an ongoing problem cause they said so" Who sais so? Where is this "who" that you are "quoting"? I have never heard such a thing that this is an ongoing issue and I have been playing since 1996...so point me the way to your "proof" as you so eloquently demand every other person to do when you do not believe them just as you feel I am theorizing when I am sitting in front of a computer for three hours and watching the jackpot sit there...not moving a penny.

I see it, no need for my so called theorizing as you state unlike like you, quoting something others are saying to justify something that in reality that is happeing in with no explanation.

FWIW, re-entering the game doesn't always resolve the issue, as it is a server issue.

Really ? And you are privvy to this how? Did you visit this server and have this pointed out to you personally? Or again, are you taking someones word as gospel on something that is not right? I have computer network backround, I have built networks, servers and stations and to believe such a thing would be truly niave. An outdated server would NOT cause this....I KNOW by my backround degree in computing..

.

 

[67Mustang]

Slightly off topic but sorta on-topic:....

The Playtech Marvel progressives tick over constantly but I've noticed that almost always, within a couple of minutes of playing, one or two of them get hit and reset.

It's so common that it suggests they were actually hit before you started playing and what you see is not what they are. So to quote the OP, "is this a fair game" either?

So to link the two: these are all network progessives and I wonder if there is some sort of network communication issue that is common to both software - a time lag of sorts, while the information from multiple providers is assimilated?

Also sort of off topic but in reply to this:

To get a better understanding how these networked progressives work, open the same game at two different casinos at the same time. I've just done so with "Pink Panther" at William Hill and Ladbrokes (I picked it because it climbs slowly so easy to see). You will notice that the jackpots are out of sync.

The reason for this seems fairly obvious: As these jackpots are constantly being funded, it gets impractical to stream large amounts of data for every cent added (especially for the large, quickly growing ones). Better to send periodic updates, and include a velocity element so the software can keep upticking while waiting for the next update.

My take on it, just a theory - and apologies if this has been discussed before.

67M

 

[Nifty29]

With all due respect Nifty. You being so narrow in demanding "proof" on anything anyone questions, are you telling me that you took someones "word" and or "theory" that this is an issue? Whose word? Whose theory? Where is this posted for all to see? That this is an issue and the software is outdated? What casino, rep or tech said this or are you taking something someone said as their own theory why this happens off the net and posting it as your own truth without question?

I would expect better of you, and to be able to point the way to a reliable source other than, "oh well, this has been an ongoing problem cause they said so" Who sais so? Where is this "who" that you are "quoting"? I have never heard such a thing that this is an ongoing issue and I have been playing since 1996...so point me the way to your "proof" as you so eloquently demand every other person to do when you do not believe them just as you feel I am theorizing when I am sitting in front of a computer for three hours and watching the jackpot sit there...not moving a penny.

I see it, no need for my so called theorizing as you state unlike like you, quoting something others are saying to justify something that in reality that is happeing in with no explanation.

Really ? And you are privvy to this how? Did you visit this server and have this pointed out to you personally? Or again, are you taking someones word as gospel on something that is not right? I have computer network backround, I have built networks, servers and stations and to believe such a thing would be truly niave. An outdated server would NOT cause this....I KNOW by my backround degree in computing..

.

You always know a post starts with "with all due respect" it's going to be personal crap. Sigh.

You're right silc. The reason that the RJ counter isn't moving is because the TRTP had been reduced, and the RJ contribution stopped or reduced, on that particular game only for a period of time. As a result, you had an awful session and your game was refusing to award you retriggers. It was a deliberate ploy to make you lose more....and a very clever one at that....until, of course, you rumbled them.

The above sounds silly, because it is....but just remember, is was/is YOU that is suggesting there is a link between the RJ not moving and you not hitting any feature retriggers, which means you think they can chop and change the payouts at will on particular games for specific timeframes (because you think they DID), which means you think the casino is rigging the slots, which means....

All the "proof" you need can be found using the search function. Numerous threads have appeared about the SAME thing over the years (minus the "they changed the payouts at the same time" revelation so congratulations on that), and numerous CASINO REPS have responded over that time EXPLAINING what the issue is and why it sometimes occurs. Still, what do I know? I mean, why would anyone take the word of well-known and respected accredited casino reps about a technical issue that has NO negative effect on ANYBODY? You can do the legwork and find the threads if you like. It's not worth my time trying to convince somebody who thinks like you do...after all, the fact you still PLAY tells me YOU don't even believe your own theories.

In any case, YOU are the one with the conspiracy theories and suspicions etc....so the onus is on YOU to prove your case. All myself and others did was share our EXPERIENCE with that SAME issue over the years to allay your fears about you being "ripped off" or whatever. All you gave in return was "How would you know???" or "Who told you??" or other such replies. A simple "cool thanks for that info I wasn't aware. Does anyone have a link or something etc?" would have sufficed.

Oh...and show me where I said anything about anything being "outdated". I was simplifying the cause by saying "it's a server issue"...it is (IIRC) a communication issue between server and client. The SAME issue that causes a RJ to count up incredibly fast to a certain amount, and then reset and count up to the same amount, and reset, and rinse and repeat. Are you suggesting that someone was hitting the RJ at EXACTLY the same amount over and over? Well, it defies common sense to think so, but you're suggesting just because it isn't moving on your screen that it isn't increasing AT ALL....so in the other case, you WOULD think it was being hit all the time.

It really is a case of using common sense. Another common sense move would be to ask the CS what the amount of the RJ was at THEIR end. It would have put to rest the whole question of "fairness", and avoided some unpleasantness towards others who were trying to HELP you.

Back on ignore you go.

 

[Nifty29]

Slightly off topic but sorta on-topic:....

The Playtech Marvel progressives tick over constantly but I've noticed that almost always, within a couple of minutes of playing, one or two of them get hit and reset.

It's so common that it suggests they were actually hit before you started playing and what you see is not what they are. So to quote the OP, "is this a fair game" either?

So to link the two: these are all network progessives and I wonder if there is some sort of network communication issue that is common to both software - a time lag of sorts, while the information from multiple providers is assimilated?

Makes sense Simmo!. Thankyou.

Although the RTG RJ are casino-specific, so not technically network progressive, but I'd think the same principle would apply.

Also sort of off topic but in reply to this:

To get a better understanding how these networked progressives work, open the same game at two different casinos at the same time. I've just done so with "Pink Panther" at William Hill and Ladbrokes (I picked it because it climbs slowly so easy to see). You will notice that the jackpots are out of sync.

The reason for this seems fairly obvious: As these jackpots are constantly being funded, it gets impractical to stream large amounts of data for every cent added (especially for the large, quickly growing ones). Better to send periodic updates, and include a velocity element so the software can keep upticking while waiting for the next update.

My take on it, just a theory - and apologies if this has been discussed before.

67M

Ahhh...more common sense.

I've seen progressives etc (smaller ones) go off and not pay EXACTLY what they showed before the hit, but rather a little more (never less).

 

[LaurieJim]

I have seen this too over the many years and I feel for every player including myself , now I look at it as a glitch which sucks imo. There are times when one will just hit one spin and say where the hell did that big win come from

With RTG after playing for many years , I have come to the understanding that playing the RTG games is like riding a" Tilt o Whirl " , one minute your happy with your ass in the air and next minute your ass is on the ground and the ride has ended.

Short = If you hit the RG you will get more than what is showing on the ticker if there is a glitch , am I 100% positive , No i'm not but what is a sure thing anymore ?

Laurie

 

[mattsgame]

Slightly off topic but sorta on-topic:....

The Playtech Marvel progressives tick over constantly but I've noticed that almost always, within a couple of minutes of playing, one or two of them get hit and reset.

It's so common that it suggests they were actually hit before you started playing and what you see is not what they are. So to quote the OP, "is this a fair game" either?

So to link the two: these are all network progessives and I wonder if there is some sort of network communication issue that is common to both software - a time lag of sorts, while the information from multiple providers is assimilated?

Yep, it is just that most of the time the graphics cannot keep up with the servers, it happens at MG also on Mega Moolah.

It got worse at RTG when they linked more than the one slot to the RJ pool, they effectively now send double/triple (cannot remember exactly how many slots now link to one RJ) the amount of data to the server and the visuals just cannot keep up and get buggy.

I've seen progressives etc (smaller ones) go off and not pay EXACTLY what they showed before the hit, but rather a little more (never less).

Mega Moolah from MG is a great example of this.

 

[silcnlayc]

So, we are to believe everything written on the internet even when everyone has experienced the casino updates and patches they continuously send...and to believe that they cannot update the jackpots withn minutes is truly niave. The differences in minutes and hours is not even conceivable. Dead jackpots that do not move in HOURS shows that they have actually been turned off for a period of time in my opinion now that I have personally experienced it.

.

 

[weesie]

So............

what if, I am playing and the RJ is $5000.......... I am spinning and spinning, I get the RJ.......... due to the "delay" in

computer communications, I get a "you've won RJ of $1004.00", instead of the $5000 it showed just seconds before. But,

due to the delay, someone else, somewhere else, triggered it just seconds before I did and it has not registered in time

for me to see the change in the RJ.

Not likely, I know, but, if the info is not being updated in "real" time............. ya never "really" know.

 

[silcnlayc]

So............

what if, I am playing and the RJ is $5000.......... I am spinning and spinning, I get the RJ.......... due to the "delay" in

computer communications, I get a "you've won RJ of $1004.00", instead of the $5000 it showed just seconds before. But,

due to the delay, someone else, somewhere else, triggered it just seconds before I did and it has not registered in time

for me to see the change in the RJ.

Not likely, I know, but, if the info is not being updated in "real" time............. ya never "really" know.

You are talking of "seconds" I am talking in hours...

.

 

[weesie]

You are talking of "seconds" I am talking in hours...

.

I know this................. but it IS possible in my opinion.

I do know what you are talking about with the JPs' not changing. A few hours of play would surely show quite a difference in the JP. You would think, anyway.

I have wondered about them before but never questioned them.

 

[vinylweatherman]

I think the underlying thing is, it makes the software and the operation of it look shifty.

When a players money is involved I feel these casinos should go above and beyond to keep everything looking like it is on the up and up. If they can't give the live, actual amounts perhaps they should update the RJ's to the nearest dollar so updating would not have to be constant.

This is the real problem, and RTG is "outdated" because they have done nothing to address the issue.

Having had the software make an operator look shifty to a player, CS then make them look even worse by giving evasive replies to queries regarding the nature of the issue. It should not be necessary for the player to be a skilled interrogator to trick CS into explaining the problem, it should be VOLUNTEERED by CS in the realisation that what the player is experiencing actually looks pretty shifty, and there is a NEED to allay suspicion there and then. An issue this old and widespread should be covered in the FAQ guides that CS agents have to hand, including a cut & paste explanation of why players can see serious discrepancies with the RJ and progressive counters.

If it's a "server issue", then get a better server; if it's an internet issue, get more bandwidth for the server farm.

Players who actually hit the RJ will see that they get more than shown, and will be happy, but the vast majority just see the odd behaviour, never the hit and thus confirmation that the underlying RJ mechanic is fair.

Had RTG not been found out to have had the ability to offer different TRTPs on the same games depending on operator preference, there would be less to make players suspicious that anything odd they see is yet another dodgy option the software provides for operators. Even the assurance that the lowest setting would only ever be seen on the land kiosks turned out to be a lie, and they later shifted tack to say it's up to the operator if they want to use the "kiosk setting" online as a "business decision".

By offering all these secret options to operators, RTG painted a target on their back, and those of their operators. Conspiracy theorists are going to keep on shooting at it. Most will miss, but very rarely, a bullseye will be hit, which is why they keep on trying.