well well
follwing on from my other thread RiZk SoW, unfair in my opinion.
(not sure i have done that right....
i decided to see what the latest state of play was today and logged in to find that i still hadnt been verified ( a month later ) and that nothing had changed....
after a painful online chat with the advisor ( i do have the transcript)
he said that all i needed to do was.... supply a copy of my paypal page
and supply a copy of the complaint i made to casinomeister!!!!!!!
I was like "WTF"
it would appear that there has been a note put on my account that i have raised this issue publicly!!
not sure how i feel about that, and that does question the effectiveness of having reps if they are going to add such notes to the file !!
this then coincides with @Sebastian - Rizk replying to my earlier thread saying someone will contact me today... which to be fair Finally Faye my VIP host has done so and said she will get the account opened up and suggested she may put something in my account towards the negative experience i have endured.
This will be a measure of my custom i suppose and what it is or isnt worth.....
To be fair i was going to just close my account but if they are fair with me and she has taken the time to listen to my grievences... so ball is in their court to an extent as i do like the site !! i will keep you all updated
follwing on from my other thread RiZk SoW, unfair in my opinion.
(not sure i have done that right....
i decided to see what the latest state of play was today and logged in to find that i still hadnt been verified ( a month later ) and that nothing had changed....
after a painful online chat with the advisor ( i do have the transcript)
he said that all i needed to do was.... supply a copy of my paypal page
and supply a copy of the complaint i made to casinomeister!!!!!!!
I was like "WTF"
it would appear that there has been a note put on my account that i have raised this issue publicly!!
not sure how i feel about that, and that does question the effectiveness of having reps if they are going to add such notes to the file !!
this then coincides with @Sebastian - Rizk replying to my earlier thread saying someone will contact me today... which to be fair Finally Faye my VIP host has done so and said she will get the account opened up and suggested she may put something in my account towards the negative experience i have endured.
This will be a measure of my custom i suppose and what it is or isnt worth.....
To be fair i was going to just close my account but if they are fair with me and she has taken the time to listen to my grievences... so ball is in their court to an extent as i do like the site !! i will keep you all updated