RiZK Sow update.... the power of the forum.

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
well well

follwing on from my other thread RiZk SoW, unfair in my opinion.


(not sure i have done that right....

i decided to see what the latest state of play was today and logged in to find that i still hadnt been verified ( a month later ) and that nothing had changed....

after a painful online chat with the advisor ( i do have the transcript)

he said that all i needed to do was.... supply a copy of my paypal page
and supply a copy of the complaint i made to casinomeister!!!!!!!

I was like "WTF"

it would appear that there has been a note put on my account that i have raised this issue publicly!!

not sure how i feel about that, and that does question the effectiveness of having reps if they are going to add such notes to the file !!

this then coincides with @Sebastian - Rizk replying to my earlier thread saying someone will contact me today... which to be fair Finally Faye my VIP host has done so and said she will get the account opened up and suggested she may put something in my account towards the negative experience i have endured.

This will be a measure of my custom i suppose and what it is or isnt worth.....

To be fair i was going to just close my account but if they are fair with me and she has taken the time to listen to my grievences... so ball is in their court to an extent as i do like the site !! i will keep you all updated
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
If all it takes to get some movement is a little public airing of the laundry, might I direct any and all Rizk reps to my post(s) regarding the 12-24hr withdrawal times and the general irritation caused by the new normal as opposed to the lightning fast withdrawals of days past?

*nudge nudge*
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
I have no clue !!

I’m not sure the rep was meant to ask for that tho as he soon retracted the need for it ...


However account still not unblocked :-/
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
my VIP rep is being very pro-active so credit where its due, although unfortunately only one person in the organisation has the ability to verify my paypal screenshot and unblock my account and he has gone MIA!!
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
I logged in yesterday, was allowed to deposit £20 then immediately blocked from playing any games until I complete source of wealth.

When it comes to RG this needs to be looked at seriously. Nothing is going to annoy/tilt a player more. What if that had been my budget for the week? Why didn’t they block me from depositing? I will tell you why because they are afraid you won’t bother and they lose a customer.

This is so so wrong, in essence holding you to ransom once you have deposited. Verify or die. Absolutely disgraceful how this is allowed.:mad::mad::mad::mad:.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
I logged in yesterday, was allowed to deposit £20 then immediately blocked from playing any games until I complete source of wealth.

When it comes to RG this needs to be looked at seriously. Nothing is going to annoy/tilt a player more. What if that had been my budget for the week? Why didn’t they block me from depositing? I will tell you why because they are afraid you won’t bother and they lose a customer.

This is so so wrong, in essence holding you to ransom once you have deposited. Verify or die. Absolutely disgraceful how this is allowed.:mad::mad::mad::mad:.

Had a discussion with the UKGC yesterday where they explained this incredible position. Will create a separate thread for it.
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
Well

Finally the man with ability to press the button has done so and my account was unblocked !!! Only took a month!!

True to her word though my Rep did ease my pain...

I was of the opinion that unless they gave me something to really show they were sorry for the whole SoW clusterfuck then I was going to shut my account...

I was awarded £250 cash and £250 bonus with x15 WR which I have to say I thought was reasonable...

Withdrew the 250 and managed to double my money on the bonus so happy days !!!!
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
Well

Finally the man with ability to press the button has done so and my account was unblocked !!! Only took a month!!

True to her word though my Rep did ease my pain...

I was of the opinion that unless they gave me something to really show they were sorry for the whole SoW clusterfuck then I was going to shut my account...

I was awarded £250 cash and £250 bonus with x15 WR which I have to say I thought was reasonable...

Withdrew the 250 and managed to double my money on the bonus so happy days !!!!
Nice one. I would say they are desperate not to lose you. I would be lucky to get a ballon and a colouring book.
 
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