Rizk Source of Wealth Bullshit!

[Reelsoffun]

Hi Mouche12,

Payslips or a Bank statement showing receipt of latest salary income are acceptable.

Br,
Daniel.

What about bank statement showing regular funds from a partner ? As im in position similar to mimi26 I have no bills but no income other than an "allowance" from partner.

I agree with what others have said this is definitely going to make a lot of people give up online gambling, me included, maybe this is what the UKGC really want all along.

I must admit I have already stopped depositing at a lot of sites for fear of a SOW trigger, and TBH its saved me loads so maybe not a bad thing after all

 

[mcgameboy]

What about bank statement showing regular funds from a partner ? As im in position similar to mimi26 I have no bills but no income other than an "allowance" from partner.

I agree with what others have said this is definitely going to make a lot of people give up online gambling, me included, maybe this is what the UKGC really want all along.

I must admit I have already stopped depositing at a lot of sites for fear of a SOW trigger, and TBH its saved me loads so maybe not a bad thing after all

It really wouldn't shock me if that was true.

 

[bigbear]

They must believe they are being professional and thorough and that their approach is beyond critricism and will keep UKGC off their back, but I think in reality they are simply shooting themselves with a 12 bore in both feet and will haemorrhage customers in the long term as a result.

The 'approved' documents relating to an inheritance highlight Videoslots lack of knowledge in this area.Many people executing a simple will can do so themselves without the need to involve a solicitor so the letter from a notary they refer to will not exist. As for the copy of the will which ''must include the value of the estate'',this is also wrong in most cases.It is the Grant of Probate,not the will which shows the value of a deceased persons estate. As far as this particular SoW goes,they need to brush up on their facts.

 

[bigbear]

They must believe they are being professional and thorough and that their approach is beyond critricism and will keep UKGC off their back, but I think in reality they are simply shooting themselves with a 12 bore in both feet and will haemorrhage customers in the long term as a result.

The 'approved' documents relating to an inheritance highlight Videoslots lack of knowledge in this area.Many people executing a simple will can do so themselves without the need to involve a solicitor so the letter from a notary they refer to will not exist. As for the copy of the will which ''must include the value of the estate'',this is also wrong in most cases.It is the Grant of Probate,not the will which shows the value of a deceased persons estate. As far as this particular SoW goes,they need to brush up on their facts.

 

[bigbear]

Apologies, I accidentally posted the same message twice

 

[vinylweatherman]

Well, as I dealt with my dad's modest estate back in 2008, I can say with some certainty that had my brother wanted to use some of his half to play online NOW, he would have no way to prove the source of his "wealth" to the likes of Rizk and videoslots as the documents they give as examples do not exist in such a situation, or at least not in the form they would like. No solicitor was involved, and it was "letters of administration" as he died without leaving a will. The main "official" document was this "letters of administration", but this is granted to the person dealing with the estate, not the beneficiaries. A beneficiary would have to ask the person dealing with the estate to provide a "paper trail" for the money, and in the case of a DIY distribution, this WOULD cause the need for casinos to demand third party information, some of which would be covered by the GDPR. Part of the money trail, for example, would go via the DIY executor, and would of course include their name and address on any statements showing the flow of money.

Now, if we look at people who have won significant sums, but not progressives, there would be no "media coverage" nor "certificate of winnings". All there will be would be the withdrawal from the casino hitting the player's account. This may not necessarily directly identify the source as most casinos use intermediaries to take deposits and pay withdrawals, and it will be these intermediaries that would show on bank statements.

Some players may well be using substantial wins made years ago on games that got pulled and from casinos that no longer exist, so how the Purple Lounge would Videoslots expect such a player to prove where they won £17,000 on a couple of slots just weeks before they went bust, although such a win would have been mingled with others, and deposited and withdrawn numerous times in the years since.

 

[Spikie]

Also ,if funds originate from a UK bank or payment wallet like Skrill or PayPal , they are all FCA licensed .

So why aren’t the banks or payment companies liable instead ?

If they think you are laundering money they shouldn’t process the payment to the casino.

How many times do you get fraud checks when buying normal stuff online ? I have had my cards stopped loads , but every casino payment has gone through without a hitch.

Why don’t the casinos accept that the bank where the money originated from has to to their own checks otherwise they are liable for laundering?

 

[colinsunderland]

Don't forget, probate forms don't have full details of the value of estate either, only an estimate, in fact, from memory, the grant of probate doesn't even have that, as it is to allow the person granted probate to deal with the estate.

Nor does a probate show how or where the estate is distributed to. When I dealt with my mother's estate, only my name was on the paperwork, and I distributed the cash by way of bank transfers.

Maybe someone could withdraw a tenner from Rizk, then ask them for a certificate of winnings, just to see what the response is. If they ask for them for SoW then it stands to reason they should issue them. Hopefully they issue it in the correct name of course.

 

[mack341]

Well, as I dealt with my dad's modest estate back in 2008, I can say with some certainty that had my brother wanted to use some of his half to play online NOW, he would have no way to prove the source of his "wealth" to the likes of Rizk and videoslots as the documents they give as examples do not exist in such a situation, or at least not in the form they would like. No solicitor was involved, and it was "letters of administration" as he died without leaving a will. The main "official" document was this "letters of administration", but this is granted to the person dealing with the estate, not the beneficiaries. A beneficiary would have to ask the person dealing with the estate to provide a "paper trail" for the money, and in the case of a DIY distribution, this WOULD cause the need for casinos to demand third party information, some of which would be covered by the GDPR. Part of the money trail, for example, would go via the DIY executor, and would of course include their name and address on any statements showing the flow of money.

Now, if we look at people who have won significant sums, but not progressives, there would be no "media coverage" nor "certificate of winnings". All there will be would be the withdrawal from the casino hitting the player's account. This may not necessarily directly identify the source as most casinos use intermediaries to take deposits and pay withdrawals, and it will be these intermediaries that would show on bank statements.

Some players may well be using substantial wins made years ago on games that got pulled and from casinos that no longer exist, so how the Purple Lounge would Videoslots expect such a player to prove where they won £17,000 on a couple of slots just weeks before they went bust, although such a win would have been mingled with others, and deposited and withdrawn numerous times in the years since.

Maybe its a european/maltese matter of fact approach, but the requesting of documents relating to wills etc.. must be in bad taste, I find it very distasteful IMO, I mean how much more intrusive can you get. If somebody is deranged and addicted enough to be using their inheritance money on playing slots or roulette, they need medical help or counselling not to pass a SOW check with a casino so they can carry on.

 

[Jasminebed]

Maybe its a european/maltese matter of fact approach, but the requesting of documents relating to wills etc.. is in bad taste, I find it very distasteful IMO, I mean how much more intrusive can you get. If somebody is deranged enough to be using their inheritance money on playing slots or roulette, they need medical help or counselling not to pass a SOW check with a casino so they can carry on.

To be fair, no one said you had to spend it all. You might be pretty comfortably off without it, and it might not be a huge amount either. Pretty sure at least a couple of my cousins went to bingo when they got the big $172 CAD from my uncle's estate.

People's finances are in constant flux, and this overlap between money laundering and responsible gambling seems to be getting pretty blurred.

Is losing maybe on average $1K a month (that would be a pretty high roller, or someone who never withdraws perhaps) be any less "responsible" use of disposible funds than dining out and attending concerts?

Also, in the case of many estates, if not most, the executor (or administrator) is one of or the sole beneficiary of the proceeds of the estate.

If you inherited funds 10 years ago, are they going to want to see how it's been spent over the past 10 years?

If you can provide documents sufficient to satisfy the tax people of income, I don't think it's right for casinos to demand more.

 

[bigbear]

Don't forget, probate forms don't have full details of the value of estate either, only an estimate, in fact, from memory, the grant of probate doesn't even have that, as it is to allow the person granted probate to deal with the estate.

Nor does a probate show how or where the estate is distributed to. When I dealt with my mother's estate, only my name was on the paperwork, and I distributed the cash by way of bank transfers.

Maybe someone could withdraw a tenner from Rizk, then ask them for a certificate of winnings, just to see what the response is. If they ask for them for SoW then it stands to reason they should issue them. Hopefully they issue it in the correct name of course.

Probate does show the value of the estate and details of the person who is appointed to administer the estate.What it does not show is details of the beneficiaries of the will.To find that out,you have to look at the will itself.Therefore if you were going down this route for proof of SoW,I guess the casinos would want to see both the Grant of Probate and the Will.However this particular avenue is now becoming somewhat ghoulish so probably best to leave it there.

 

[bigbear]

Maybe its a european/maltese matter of fact approach, but the requesting of documents relating to wills etc.. must be in bad taste, I find it very distasteful IMO, I mean how much more intrusive can you get. If somebody is deranged and addicted enough to be using their inheritance money on playing slots or roulette, they need medical help or counselling not to pass a SOW check with a casino so they can carry on.

Really? Why is someone who uses an inheritance for online gambling any more deranged or addicted than someone who blows most of their salary month after month. An inheritance is a source of income and it is up to the individual to decide how to use it in the same way as any other source of income.

 

[mack341]

To be fair, no one said you had to spend it all. You might be pretty comfortably off without it, and it might not be a huge amount either. Pretty sure at least a couple of my cousins went to bingo when they got the big $172 CAD from my uncle's estate.

People's finances are in constant flux, and this overlap between money laundering and responsible gambling seems to be getting pretty blurred.

Is losing maybe on average $1K a month (that would be a pretty high roller, or someone who never withdraws perhaps) be any less "responsible" use of disposible funds than dining out and attending concerts?

Also, in the case of many estates, if not most, the executor (or administrator) is one of or the sole beneficiary of the proceeds of the estate.

If you inherited funds 10 years ago, are they going to want to see how it's been spent over the past 10 years?

If you can provide documents sufficient to satisfy the tax people of income, I don't think it's right for casinos to demand more.

Yeah I see where your coming from a couple of quid is maybe neither here nor there, I would class going to bingo as a bit of a evening out, something sociable and different to spending the $172 on bonanza or raging rhino. I know once the money from an inheritance goes into your bank account, it gets mixed with everything else, but if a say an aunt left me £30, I would try and buy something to keep, a book or put the money towards something else. I inherited a £1000 from my nan, and I paid it into my bank, they never asked to see her last will and testament.

 

[mack341]

Really? Why is someone who uses an inheritance for online gambling any more deranged or addicted than someone who blows most of their salary month after month. An inheritance is a source of income and it is up to the individual to decide how to use it in the same way as any other source of income.

I didn't say they were more deranged than someone who blows most of their salary month after month, they too are badly addicted and need some help to stop, otherwise they could end up destitute and on the street . Also I wasn't intending the use of the word 'deranged' in the strict medical sense, and I think casinos emailing customers to request copies of wills is getting close to deranged. As a former customs officer, you may have a different viewpoint and see the casino's approach as just a thorough investigation, the equivalent of a customs officer putting on the blue vinyl gloves.

 

[colinsunderland]

Probate does show the value of the estate and details of the person who is appointed to administer the estate.What it does not show is details of the beneficiaries of the will.To find that out,you have to look at the will itself.Therefore if you were going down this route for proof of SoW,I guess the casinos would want to see both the Grant of Probate and the Will.However this particular avenue is now becoming somewhat ghoulish so probably best to leave it there.

I'm fairly sure it doesn't, from memory it says 'the gross value of the estate does not exceed £xxxxx and the net value does not exceed £xxxx'. Same with letters of administration. I know when I went to the court to get it I was told just to put an estimate on the form, and then when it was all complete, I had to complete a detailed form for HMRC, with exact amounts.
As probate is granted before any sale of property or anything it would be impossible to put an exact figure down, as you could put a house up for sale for £150k, but sell it for £125k.
I might be wrong though as it was a few years ago and may have changed since I last did one.

 

[vinylweatherman]

I didn't say they were more deranged than someone who blows most of their salary month after month, they too are badly addicted and need some help to stop, otherwise they could end up destitute and on the street . Also I wasn't intending the use of the word 'deranged' in the strict medical sense, and I think casinos emailing customers to request copies of wills is getting close to deranged. As a former customs officer, you may have a different viewpoint and see the casino's approach as just a thorough investigation, the equivalent of a customs officer putting on the blue vinyl gloves.

Just imagine the uproar if the blue gloves went on for EVERY passenger, not just the few that look like they might be smugglers. This is effectively what casinos like Rizk seem to be doing, putting on the vinyl gloves for EVERY player, which is why there has been uproar on the forum.

 

[bigbear]

I didn't say they were more deranged than someone who blows most of their salary month after month, they too are badly addicted and need some help to stop, otherwise they could end up destitute and on the street . Also I wasn't intending the use of the word 'deranged' in the strict medical sense, and I think casinos emailing customers to request copies of wills is getting close to deranged. As a former customs officer, you may have a different viewpoint and see the casino's approach as just a thorough investigation, the equivalent of a customs officer putting on the blue vinyl gloves.

Morally I agree with you and in no way am I supporting the casinos in their approach.However the fact remains that some people will cite an inheritance as their Source of Wealth and as the casinos are asking for wage slips,bank statements,Paypal account details,etc. they are not going to turn round and say 'as this is a sensitive issue we will take your word for it'.Individuals will have to decide if they are comfortable with and happy to provide documentary evidence.
It is deeply uncomfortable that this whole issue has caused us to descend into these sort of discussions but I cannot see any way that it will ever be resolved.
Btw the blue gloves were very fetching.They matched my eyes

 

[theapple]

i really think its all piece of bull

right now i could order a car, 87 pizzas and 400 beers. and nobody would give a flying $/#. But depositing $40 would require me to show them source of wealth. i mean seriously, could online gambling get any more ridiculous than it is now >.<

 

[Jory]

I don't expect the rep to answer this, but how exactly does a casino verify a wage slip without contacting the employer? How do they verify a bank statement without confirmation from the bank that they are genuine transactions?

I'm not aware of any 3rd party who can verify the documents, so what is to stop someone who's laundering money from simply creating a fake document?

You might end up in a bizarre scenario were money launders have fully verified accounts were as the honest members of the public don't because they simply don't trust the casino with their private information.

 

[mack341]

Morally I agree with you and in no way am I supporting the casinos in their approach.However the fact remains that some people will cite an inheritance as their Source of Wealth and as the casinos are asking for wage slips,bank statements,Paypal account details,etc. they are not going to turn round and say 'as this is a sensitive issue we will take your word for it'.Individuals will have to decide if they are comfortable with and happy to provide documentary evidence.
It is deeply uncomfortable that this whole issue has caused us to descend into these sort of discussions but I cannot see any way that it will ever be resolved.
Btw the blue gloves were very fetching.They matched my eyes

Looking at your posts and mine from yesterday, I think maybe I was being abit hasty to judge the casinos asking for copies of wills as simply wrong full stop, as you said if a customer cites an inheritance payment as a source of wealth that they have then used to gamble, the casino could be justified in asking for further details and proof etc.., [provided though the amounts in question were not small.]

With your experience and knowledge from being a customs officer [hmrc] how big a problem do we have in the uk with money laundering, proceeds of crime; is it coming mainly from the selling of drugs and in your view will these SOW requests and the ukgc guidance work to keep criminal money out of the gambling industry?

 

[colinsunderland]

Looking at your posts and mine from yesterday, I think maybe I was being abit hasty to judge the casinos asking for copies of wills as simply wrong full stop, as you said if a customer cites an inheritance payment as a source of wealth that they have then used to gamble, the casino could be justified in asking for further details and proof etc.., [provided though the amounts in question were not small.]

With your experience and knowledge from being a customs officer [hmrc] how big a problem do we have in the uk with money laundering, proceeds of crime; is it coming mainly from the selling of drugs and in your view will these SOW requests and the ukgc guidance work to keep criminal money out of the gambling industry?

A will doesn't prove anything though, it doesn't have amounts, or even prove someone has died yet!

Regarding ML, its not just that, it can be benefit fraud or even not claiming benefits, but working cash in hand for some hours and not paying tax on it. However, if the funds are coming from a bank account then people must be extremely stupid, as they have paid them in, therefore there is a trace of them.
If it can only be withdrawn to the same place it came from then it pretty much wipes out money laundering concerns. If it comes from a bank, then they should be the ones doing the SOW checks if there is any suspicion about the funds.

You can quite easily money launder through someone like Coral though. Pay £1000 into your account, cash instore.
Deposit £10 using your bank card.
Withdraw £1000 using your bank card.
Questions, yeah I won it at Coral, look, theres the deposit, next day I got my winnings.
I've left a couple of steps out that you need to be 100% sure you won't get caught, to stop anyone doing it but thats the basic principle.

 

[bigbear]

Unfortunately i am not really in a position to answer that as i had to retire from the job on health grounds twenty years ago.It was then a separate Department (HM Customs and Excise) but they then merged with the Inland Revenue to form Revenue and Customs.Under the old guise, Customs and Excise were responsible for administering VAT and i spent a lot of my career on that side.I was the dreaded VAT Man! I was based at Dover for about three years and the vast majority of seizures were from people smuggling alcohol and tobaccco although there were also significant drug seizures.However this was in the 1990's when i am not even sure the term money laundering was being used.Certainly we were never made aware or made links between organised crime and money laundering but things were very different in those days.

 

[ed skull murphy]

Looking at your posts and mine from yesterday, I think maybe I was being abit hasty to judge the casinos asking for copies of wills as simply wrong full stop, as you said if a customer cites an inheritance payment as a source of wealth that they have then used to gamble, the casino could be justified in asking for further details and proof etc.., [provided though the amounts in question were not small.]

With your experience and knowledge from being a customs officer [hmrc] how big a problem do we have in the uk with money laundering, proceeds of crime; is it coming mainly from the selling of drugs and in your view will these SOW requests and the ukgc guidance work to keep criminal money out of the gambling industry?

When some DEA agents busted a Mexican drug cartel, ten years ago, without consulting their colleagues at the CIA and FBI, it precipitated the exposure of the Wells Fargo Bank money laundering scandal, which in turn caused a sudden shortage of liquidity in the credit markets, which hastened the 'credit crunch' crisis of 2008.

The credit crunch was on the cards anyway, because of all the bad loans, but this inadvertent DEA bust brought it forward somewhat, and made it a real crisis, even for our controllers. The point I am making is that the international banking system relies on drug money to keep the machine rolling forward. They just don't want the little guy to grab a piece of the action, because they don't like competition, basically, it erodes their margins.

 

[dpp00]

would there really be any serious money launderers who are not using bitcoin or some other crypto currency,

 

[mack341]

Unfortunately i am not really in a position to answer that as i had to retire from the job on health grounds twenty years ago.It was then a separate Department (HM Customs and Excise) but they then merged with the Inland Revenue to form Revenue and Customs.Under the old guise, Customs and Excise were responsible for administering VAT and i spent a lot of my career on that side.I was the dreaded VAT Man! I was based at Dover for about three years and the vast majority of seizures were from people smuggling alcohol and tobaccco although there were also significant drug seizures.However this was in the 1990's when i am not even sure the term money laundering was being used.Certainly we were never made aware or made links between organised crime and money laundering but things were very different in those days.

They were the good old days, wish we could back to those times, things have gone downhill in many respects. Everything is hi technology nowdays with cybercrime, terrorists, drug dealers, knife crime, motoped scroats, absolute chaos and disorder.

 

[mack341]

When some DEA agents busted a Mexican drug cartel, ten years ago, without consulting their colleagues at the CIA and FBI, it precipitated the exposure of the Wells Fargo Bank money laundering scandal, which in turn caused a sudden shortage of liquidity in the credit markets, which hastened the 'credit crunch' crisis of 2008.

The credit crunch was on the cards anyway, because of all the bad loans, but this inadvertent DEA bust brought it forward somewhat, and made it a real crisis, even for our controllers. The point I am making is that the international banking system relies on drug money to keep the machine rolling forward. They just don't want the little guy to grab a piece of the action, because they don't like competition, basically, it erodes their margins.

Interesting, I never knew about this wells fargo scandal, just shows you how the press minimise some stories while others get on every front page. I will need to read up about this, as it connects with the story of the US journalist gary webb [from time magazine : "Webb wrote a series of three articles for the San Jose Mercury News in 1996 dubbed “Dark Alliance.” In his report, Webb — who had won a Pulitzer in 1989 for a different story — claimed that the CIA was partly responsible for bringing crack cocaine to the United States in the 1980s...."]

 

[interlog]

would there really be any serious money launderers who are not using bitcoin or some other crypto currency,

I was going to say the same.

Surely if you are to go and launder money, you use the anonymity of bitcoin and the likes.

If casinos or the UKGC were to be serious about money laundering, they would stop such deposit/withdrawal methods?

 

[slotter999]

I was going to say the same.

Surely if you are to go and launder money, you use the anonymity of bitcoin and the likes.

If casinos or the UKGC were to be serious about money laundering, they would stop such deposit/withdrawal methods?

Going slightly off topic here but are there any UKGC licensed casinos accepting bitcoins? Given the requirement to segregate funds I don't see how this is possible.

 

[interlog]

Going slightly off topic here but are there any UKGC licensed casinos accepting bitcoins? Given the requirement to segregate funds I don't see how this is possible.

A quick Google search reveals:

888 Casino
Bet 365
Sky Casino
Betway Casino
Virgin Games

 

[SpinUk]

A will doesn't prove anything though, it doesn't have amounts, or even prove someone has died yet!

Regarding ML, its not just that, it can be benefit fraud or even not claiming benefits, but working cash in hand for some hours and not paying tax on it. However, if the funds are coming from a bank account then people must be extremely stupid, as they have paid them in, therefore there is a trace of them.
If it can only be withdrawn to the same place it came from then it pretty much wipes out money laundering concerns. If it comes from a bank, then they should be the ones doing the SOW checks if there is any suspicion about the funds.

You can quite easily money launder through someone like Coral though. Pay £1000 into your account, cash instore.
Deposit £10 using your bank card.
Withdraw £1000 using your bank card.
Questions, yeah I won it at Coral, look, theres the deposit, next day I got my winnings.
I've left a couple of steps out that you need to be 100% sure you won't get caught, to stop anyone doing it but thats the basic principle.

Apart from you just audit trailed the £1000 cash deposit from Coral’s side in an account with your name on.

 

[slotter999]

A quick Google search reveals:

888 Casino
Bet 365
Sky Casino
Betway Casino
Virgin Games

I don't believe any of them accept bitcoin deposits directly. Some outline how you can use bitcoins to fund neteller which in turn is used to fund your account but that's not the same thing.

 

[colinsunderland]

Apart from you just audit trailed the £1000 cash deposit from Coral’s side in an account with your name on.

As I say, couple of missing steps
Wouldn't work for certain types of money laundering but for the lower level it certainly does.

 

[geordiecolin]

Im starting to feel like they view as me as some kind of criminal and i dont like it one bit. Soon as this shite situation is sorted they can close my account. I dont need this bullshit.

Be warned dont deposit too much or win too much at Rizk right now as they will be straight onto your back.

I am finding myself in the same situation as you. But in my case I can not even log into the site after I requested a withdrawal. I was not sent a message requesting that they required a Source of Wealth Check or that my withdrawal request was suspended. It was not until I contacted live support that I was informed and that has eaten up 3 of the 5 days time frame requested.
My income comes from several legitimate sources which would cause me headaches to provide and besides that I am not happy in handing over such personal information.
I have contacted there new rep in here regarding obtaining my withdrawal and closing my account without disclosing the details they request
I'm not happy because I really like Rizk and their customer care and support

 

[Jasminebed]

I am sorry you are going through this.

Do I understand correctly that they require you to send this within 5 days?

Very poor form to have not communicated with you, but relying on you to chase it up.

 

[Borgie]

I am sorry you are going through this.

Do I understand correctly that they require you to send this within 5 days?

Very poor form to have not communicated with you, but relying on you to chase it up.

As i understand it they didnt ask at all . Just seemingly hoped the 5 day deadline would expire .

How were you supposed to know they wanted this info.

I also don't understand why only 5 days?

 

[colinsunderland]

I am finding myself in the same situation as you. But in my case I can not even log into the site after I requested a withdrawal. I was not sent a message requesting that they required a Source of Wealth Check or that my withdrawal request was suspended. It was not until I contacted live support that I was informed and that has eaten up 3 of the 5 days time frame requested.
My income comes from several legitimate sources which would cause me headaches to provide and besides that I am not happy in handing over such personal information.
I have contacted there new rep in here regarding obtaining my withdrawal and closing my account without disclosing the details they request
I'm not happy because I really like Rizk and their customer care and support

So despite Captain Rizk stating months ago this wouldn't be done on withdrawal, they still are?
Yeah hold players to ransom, well done Rizk.

 

[geordiecolin]

Casinomeister posted in post 333 ( I can not directly reply to this post as when I view the text presented when I try and use "reply" I am met by a heavily altered text?)


"From the casino rep: "....

"...the biggest problem here was that it appeared that the documentation request was triggered by a withdrawal request. It was not, it was triggered by his deposits, unfortunately his withdrawal request came before the documentation request was received by him. We are introducing functionality this week that, once a documentation request is triggered by deposit, then the player will be unable to deposit further or even play any games and should mean that we do not have this situation in future..."


They have not introduced any such function after all of these months.

The document requests where not presented to me via any form until a few days later when I went to check on my withdrawal status as I had not had any kind of message from them. Usually I very quickly get a "Withdrawal processed " message.
I had deposited over at least one day prior to the day my last deposits eventually secured a withdrawal request. If the above had been implemented then I would have been given an indication either the day before on my first deposits or on the next day when I made further deposits. In the event neither happened.
I only found out about their wanting SOW docs a few days after my withdrawal requests after I found I was locked out of Rizk and then contacted their live support.

 

[geordiecolin]

So despite Captain Rizk stating months ago this wouldn't be done on withdrawal, they still are?
Yeah hold players to ransom, well done Rizk.

That is the situation,yes

Forgive me for being behind still. I am still taking in all of the pages of this thread while watching sport on tv as well as other stuff

 

[aceking123]

So why continue to play at rizk considering you know that they have clearly not sorted stuff out, anything that was to do with mt secure i would not recommend in any shape or form. I closed all accounts after i was mislead from guts casino.

 

[geordiecolin]

I am sorry you are going through this.

Do I understand correctly that they require you to send this within 5 days?

Very poor form to have not communicated with you, but relying on you to chase it up.

According to their T&C's as far as I read it

 

[geordiecolin]

So why continue to play at rizk considering you know that they have clearly not sorted stuff out, anything that was to dobwith mt secure i would not recommend innany shape or form.

What makes you think that I/ We know that they have not addressed these issues given that

1. This thread is many months old so no new issues have been highlighted for some time?

2. Given the statement I have highlighted above which states the time of the fix was supposedly implemented over 7 months ago?

 

[aceking123]

What makes you think that I/ We know that they have not addressed these issues given that

1. This thread is many months old so no new issues have been highlighted for some time?

2. Given the statement I have highlighted above which states the time of the fix was supposedly implemented over 7 months ago?

Pure & simple colin many of these casinos are lazy, you wonder why online has such a shit reputation, clearly colin your not a novice player infact a well educated player. Yet you continue to play at rizk.

To add all i see with these casinos is greed & money. Nothing else matters, it may do if they get a super massive fine.

 

[geordiecolin]

Pure & simple colin many of these casinos are lazy, you wonder why online has such a shit reputation, clearly colin your not a novice player infact a well educated player. Yet you continue to play at rizk.

You are obviously ignoring Rizks deserved reputation in CM,their very high accreditation score and their usual willingness to assist with any issues we have. Not to mention their fantastic promotions and giveaways in Casinomeister.
Despite any issues that may stem from this they are a very worthy accredited casino IMO

 

[aceking123]

Any casino that cannot sort out in house issues doesnt deserve respect including rizk.

i shall say,not such the casino but more to do with mt secure, guts & rizk have been connected in early days & both use the same systems for SOW, captain has my respect because at least he tried to help.

 

[colinsunderland]

So why continue to play at rizk considering you know that they have clearly not sorted stuff out, anything that was to do with mt secure i would not recommend in any shape or form. I closed all accounts after i was mislead from guts casino.

I closed mine after I highlighted a data breach they then denied until I showed them proof, and after the head of legal emailed me another customers full details.
If the head of their legal department cannot keep data safe then how can anyone else.

 

[geordiecolin]

Colin has some valid points here. I understand Bryan. But feel on this occasion rizk has indeed abused the system. You cannot ignore that rizk timing or any otherspin they want to say.

They did in fact hold the player to ransom at withdrawal point.

This should not go unnoticed by players.

It's not pitchforks or mobs. I've seen the whole thread since start & not convinced that rizk played by rules.

I hope some lessons learned here shall educate some of the other casinos.

It appears that nothing was learnt and history is repeating itself after 7 months. I did follow this thread at the time but the fact it is happening still after the promise of new safeguards makes things so much worse

 

[geordiecolin]

As mentioned earlier in the thread, I cannot and will not go into specifics about the Deplay situation as that is confidential information. This includes answering specific questions about this situation

However what i can say around SoW is that we have followed ALL of the guidelines that have been given to us as they have been given by the UKGC. In general we pride ourselves on trying to process withdrawals as fast as we possibly can and therefore we do not look for or find excuses NOT to process them - this goes against our entire ethos and to suggest anything other is completely untrue.

Could things have been done better? Absolutely.
Are we rolling out changes that will make this process more transparent and fairer? Absolutely

We have started rolling out these changes brand by brand and Rizk is scheduled to go live early next week. What this will mean is that the moment an alert is tripped or a threshold triggered, the player will not be able to play or deposit any further. Is this slightly draconian, maybe, however we believe that this is the best solution (for now) that we can find to a very difficult situation, and that as we move forward with these new guidelines we will continue to learn and adapt as necessary with the aim to make our customer experience as smooth as we possibly can.

This from the Captain himself seven months ago ( who I hugely respect and even had a drink with at a Meister meet)
This was not my experience at all. No message request received and no game was blocked to indicate any issue.

 

[Borgie]

Nobody from Rizk going to comment?

 

[nikantw]

Maybe they had a call from UKGC with something like "don't let criminals cashout" and "everybody is guilty until proven innocent"

 

[geordiecolin]

Nobody from Rizk going to comment?

I feel like a right trouble maker. First I have been highlighting the fact that Betway are advertising a £30 deposit deal predominantly on the sign in page a month long xmas calendar that since its start on the 1st Dec no one can access. Now this. All I want to do is have a bit of fun then move on to until my next deposit