gagamel
Professional smurf hunter
- Joined
- Apr 4, 2012
- Location
- Switzerland
Hi
now I know why some players don`t play Rival.
The question belongs to Tropica Casino. We all know that the rep here is really active and helpful. I thought my question is not a big issue, but it is.
No problem for me, but if I had played a Rival casino without a rep here I would have an answer somewhere in the future.
Rival games are great, but please read the following:
18 : 59 : 05 (system): Kundenbetreuer Eric L. hat den Chat betreten.
19 : 00 : 27 (Me): Hi Eric. Nice to see you again.
19 : 01 : 06 (Eric L.): Hello, how can I help you?
19 : 02 : 34 (Me): I play my cashback bonus now. If I lose is it possible to play my extra cashback bonus directly after without being bonus banned. Or do I have to deposit between the two offers?
19 : 08 : 03 (Eric L.): One moment please.
19 : 09 : 01 (Eric L.): I am unaware of the exact ruling in this instance, but it is of course advisable to deposit whenever you can between non-deposit offers
19 : 11 : 56 (Me): Can you please check it for me. Because the bonus I play now is a cashback offer and the next bonus I want to play is a cashback extra offer. Thank you
19 : 15 : 04 (Me): A cashback is different to a non-deposit offer I think
19 : 20 : 48 (Me): Are you still here Eric?
19 : 22 : 32 (Eric L.): I am unaware of the exact ruling in this instance, I will have to let the casino manager check and get back to you by email if you want to be sure. I advice however again to deposit as the ruling says instead of trying not to
19 : 24 : 14 (Me): Where can I find the exact rules please?
19 : 28 : 21 (Eric L.): when you click a bonus you can find it's exact rules
19 : 29 : 02 (Eric L.): as per our terms management may review and decide on promotional play and usage on a case per case basis
19 : 29 : 24 (Me): And what do you mean with: I advice however again to deposit as the ruling says instead of trying not to ?
19 : 29 : 35 (Eric L.): You can find some of the info on that here and elsewhere on the site
19 : 30 : 25 (Me): I can find the WR and the allowed games there.
19 : 30 : 59 (Me): I think I ask the manager tomorrow
19 : 31 : 15 (Eric L.): I meant the very same as you said here: " (13:02:55) gagamel1 : If I lose is it possible to play my extra cashback bonus directly after without being bonus banned. Or do I have to deposit between the two offers?"
19 : 31 : 36 (Me): Thank you for your help Eric
19 : 31 : 43 (Eric L.): You are very welcome.
19 : 31 : 49 (Eric L.): Is there anything else I can help you with?
19 : 31 : 56 (Me): Thank you Eric
19 : 32 : 24 (Eric L.): Thank you for using Live Support. Should you have any future questions, please contact us again.
All I want to say with this post: Play Rival only at casinos with a rep here who can answer your questions.
PS: There are also good CS like Remy who is always helpful. Eric was not bad in this case, but:
Two hours ago I asked him what documents the casino needs to verify my account. And the answer was: Why do you ask?
Well, I downloaded about 10 Rival casinos in the last 3 days and played one (25 NDB) and I just wanted to know what they want for verification. Maybe he believes that I want to play all their NDB, but that`s not the reason I downloaded them. I compared the bonus conditions.
The only other casino with good or better conditions is Superior Casino, but I don`t know nothing about them.
Long story short: If you want to play Rival, take a casino where you can talk to a rep
now I know why some players don`t play Rival.
The question belongs to Tropica Casino. We all know that the rep here is really active and helpful. I thought my question is not a big issue, but it is.
No problem for me, but if I had played a Rival casino without a rep here I would have an answer somewhere in the future.
Rival games are great, but please read the following:
18 : 59 : 05 (system): Kundenbetreuer Eric L. hat den Chat betreten.
19 : 00 : 27 (Me): Hi Eric. Nice to see you again.
19 : 01 : 06 (Eric L.): Hello, how can I help you?
19 : 02 : 34 (Me): I play my cashback bonus now. If I lose is it possible to play my extra cashback bonus directly after without being bonus banned. Or do I have to deposit between the two offers?
19 : 08 : 03 (Eric L.): One moment please.
19 : 09 : 01 (Eric L.): I am unaware of the exact ruling in this instance, but it is of course advisable to deposit whenever you can between non-deposit offers
19 : 11 : 56 (Me): Can you please check it for me. Because the bonus I play now is a cashback offer and the next bonus I want to play is a cashback extra offer. Thank you
19 : 15 : 04 (Me): A cashback is different to a non-deposit offer I think
19 : 20 : 48 (Me): Are you still here Eric?
19 : 22 : 32 (Eric L.): I am unaware of the exact ruling in this instance, I will have to let the casino manager check and get back to you by email if you want to be sure. I advice however again to deposit as the ruling says instead of trying not to
19 : 24 : 14 (Me): Where can I find the exact rules please?
19 : 28 : 21 (Eric L.): when you click a bonus you can find it's exact rules
19 : 29 : 02 (Eric L.): as per our terms management may review and decide on promotional play and usage on a case per case basis
19 : 29 : 24 (Me): And what do you mean with: I advice however again to deposit as the ruling says instead of trying not to ?
19 : 29 : 35 (Eric L.): You can find some of the info on that here and elsewhere on the site
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19 : 30 : 25 (Me): I can find the WR and the allowed games there.
19 : 30 : 59 (Me): I think I ask the manager tomorrow
19 : 31 : 15 (Eric L.): I meant the very same as you said here: " (13:02:55) gagamel1 : If I lose is it possible to play my extra cashback bonus directly after without being bonus banned. Or do I have to deposit between the two offers?"
19 : 31 : 36 (Me): Thank you for your help Eric
19 : 31 : 43 (Eric L.): You are very welcome.
19 : 31 : 49 (Eric L.): Is there anything else I can help you with?
19 : 31 : 56 (Me): Thank you Eric
19 : 32 : 24 (Eric L.): Thank you for using Live Support. Should you have any future questions, please contact us again.
All I want to say with this post: Play Rival only at casinos with a rep here who can answer your questions.
PS: There are also good CS like Remy who is always helpful. Eric was not bad in this case, but:
Two hours ago I asked him what documents the casino needs to verify my account. And the answer was: Why do you ask?
Well, I downloaded about 10 Rival casinos in the last 3 days and played one (25 NDB) and I just wanted to know what they want for verification. Maybe he believes that I want to play all their NDB, but that`s not the reason I downloaded them. I compared the bonus conditions.
The only other casino with good or better conditions is Superior Casino, but I don`t know nothing about them.
Long story short: If you want to play Rival, take a casino where you can talk to a rep