Rival Customer Support

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
Hi

now I know why some players don`t play Rival.

The question belongs to Tropica Casino. We all know that the rep here is really active and helpful. I thought my question is not a big issue, but it is.

No problem for me, but if I had played a Rival casino without a rep here I would have an answer somewhere in the future.

Rival games are great, but please read the following:

18 : 59 : 05 (system): Kundenbetreuer Eric L. hat den Chat betreten.
19 : 00 : 27 (Me): Hi Eric. Nice to see you again.
19 : 01 : 06 (Eric L.): Hello, how can I help you?
19 : 02 : 34 (Me): I play my cashback bonus now. If I lose is it possible to play my extra cashback bonus directly after without being bonus banned. Or do I have to deposit between the two offers?
19 : 08 : 03 (Eric L.): One moment please.
19 : 09 : 01 (Eric L.): I am unaware of the exact ruling in this instance, but it is of course advisable to deposit whenever you can between non-deposit offers
19 : 11 : 56 (Me): Can you please check it for me. Because the bonus I play now is a cashback offer and the next bonus I want to play is a cashback extra offer. Thank you
19 : 15 : 04 (Me): A cashback is different to a non-deposit offer I think
19 : 20 : 48 (Me): Are you still here Eric?
19 : 22 : 32 (Eric L.): I am unaware of the exact ruling in this instance, I will have to let the casino manager check and get back to you by email if you want to be sure. I advice however again to deposit as the ruling says instead of trying not to
19 : 24 : 14 (Me): Where can I find the exact rules please?
19 : 28 : 21 (Eric L.): when you click a bonus you can find it's exact rules
19 : 29 : 02 (Eric L.): as per our terms management may review and decide on promotional play and usage on a case per case basis
19 : 29 : 24 (Me): And what do you mean with: I advice however again to deposit as the ruling says instead of trying not to ?
19 : 29 : 35 (Eric L.): You can find some of the info on that here and elsewhere on the site
You do not have permission to view link Log in or register now.

19 : 30 : 25 (Me): I can find the WR and the allowed games there.
19 : 30 : 59 (Me): I think I ask the manager tomorrow
19 : 31 : 15 (Eric L.): I meant the very same as you said here: " (13:02:55) gagamel1 : If I lose is it possible to play my extra cashback bonus directly after without being bonus banned. Or do I have to deposit between the two offers?"
19 : 31 : 36 (Me): Thank you for your help Eric
19 : 31 : 43 (Eric L.): You are very welcome.
19 : 31 : 49 (Eric L.): Is there anything else I can help you with?
19 : 31 : 56 (Me): Thank you Eric
19 : 32 : 24 (Eric L.): Thank you for using Live Support. Should you have any future questions, please contact us again.

All I want to say with this post: Play Rival only at casinos with a rep here who can answer your questions.

PS: There are also good CS like Remy who is always helpful. Eric was not bad in this case, but:

Two hours ago I asked him what documents the casino needs to verify my account. And the answer was: Why do you ask?

Well, I downloaded about 10 Rival casinos in the last 3 days and played one (25 NDB) and I just wanted to know what they want for verification. Maybe he believes that I want to play all their NDB, but that`s not the reason I downloaded them. I compared the bonus conditions.
The only other casino with good or better conditions is Superior Casino, but I don`t know nothing about them.

Long story short: If you want to play Rival, take a casino where you can talk to a rep :)
 

Refilliates Casinos

Dormant account
Joined
Oct 29, 2009
Location
Rival Powered
Hi,

If an offer is in your cashier, then you are welcome to claim it. If there were 2 cashback amounts, then you could claim both. As per my PM, we give monthly cashback on the 1st and we also give Extra Monthly Cashback (50 or 150 credits) depending your play in the previous month.

I am not sure why Eric did not simply advise you to play both bonuses. I will send out a friendly reminder to the team.

Thank you,
Dieter
 
Last edited:

Googobucs

Meister Member
Joined
Sep 18, 2013
Location
Florida, USA
Since were on the topic of bonuses.......A lot of the DNB bonuses I get have a max cash out of $25 which of course is no good for USA players. I also see in the T & C from promotions, that it looks like I can reverse the withdraw from a NDB and cash out up to $200.

If this is correct, then it makes playing those bonuses worth while for US players.

this is from the cashOLot T & C

Should you reverse winnings from a no deposit bonus and continue to play with or without a bonus, subsequent wins will be capped at $/ £/ € 200 or currency equivalent.

thanks
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Gagamel, I'm sure you didn't have any bad intentions with posting the chat, but a nice thing to do is actually to ask them if it's ok first.
Even if they have been great.

We never like when a casino post our chats or emails in here. It has happened so what goes around comes around.
Just something to think about :)

Documents to Rival casinos are the same as to all others, but I know some that refuse to take them if you haven't made a cashout, and they send an email asking for them. I've never understood why but that's just to accept if you want to play there.
 

Refilliates Casinos

Dormant account
Joined
Oct 29, 2009
Location
Rival Powered
Since were on the topic of bonuses.......A lot of the DNB bonuses I get have a max cash out of $25 which of course is no good for USA players. I also see in the T & C from promotions, that it looks like I can reverse the withdraw from a NDB and cash out up to $200.

If this is correct, then it makes playing those bonuses worth while for US players.

this is from the cashOLot T & C

Should you reverse winnings from a no deposit bonus and continue to play with or without a bonus, subsequent wins will be capped at $/ £/ € 200 or currency equivalent.

thanks

Hi there,

To clarify: The max cashout of $25 free does not apply to all free chips that we grant. This past weekend, we gave 25 free each day to use on specific games if you had made a deposit on the day. The max cashout of these were $25.

The term is different on Tropica. It reads: "Should you withdraw winnings from a Free Chip and then reverse those winnings, the subsequent winnings will be capped at $ / € / £ 100. Should you withdraw winnings from a Free Chip and then reverse those winnings to take up another promotion, then all winnings from subsequent promotions will be capped at $ / € / £ 250."

US customers: when you meet wagering, you can ask CS to COMPLETE the promotion leaving you with the Maximum Cashout Allowed from the NDB which can then use to play to 200 or 250 depending on the brand you chose.

WRT to documents. We only ask for documents once there is a withdrawal or suspected fraud. The reason been that the signed purchase form is only generated at cashout stage and we need signed purchases up until the date of cashout.

Best,
Dieter
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
WRT to documents. We only ask for documents once there is a withdrawal or suspected fraud. The reason been that the signed purchase form is only generated at cashout stage and we need signed purchases up until the date of cashout.

Best,
Dieter

So you still need a signed document even if we deposit only using Neteller or Skrill...where we already are verified at and can't do any chargeback from?
 
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