- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
After moaning about how stupid these people at Vegas Regal were and dishonest (sorry this is the word I feel I should use) in not supplying me with my game logs, I am on the receiving end of yet another . Yesterday, I played at a Rival and in one of the spins at Metal Detector, the 3 maps and 3 metal dudes appeared together. So I thought I should be getting both the free spins and the metal dude bonus. Well, the free spins were given but there was no sign of the other bonus. So I went to the cashier and checked whether the metal dude bonus was credited to my balance. It wasnt there so I contacted live chat and explained at least 3 times that althought 2 different features appeared in the same spin, only the free spins were awarded. I was only willing to end chat when the rep told me she fully understood what I was trying to say.
Now I just got a mail from this casino and Yes, you guessed it right. They told me they reviewed the hand and that the free spins were awarded so they dont see anything wrong. Then they send me another email telling me that the metal dude bonus was given. I checked the transaction number of that hand and the value was a fat $0. This bonus gives a value of 12x, 13x or 17x your bet size. Sheer stupidity or incompetence. You tell me.
Now I just got a mail from this casino and Yes, you guessed it right. They told me they reviewed the hand and that the free spins were awarded so they dont see anything wrong. Then they send me another email telling me that the metal dude bonus was given. I checked the transaction number of that hand and the value was a fat $0. This bonus gives a value of 12x, 13x or 17x your bet size. Sheer stupidity or incompetence. You tell me.