Hiya Peeps ,
Hey I have a question for you all if I may.
Say a client sign's up an account with a sportbook deposits and bets, losses the money and then emails in asking that he be excluded from gambling for 12 months. That's it thats all the clients writes so the company then emails back asking "for better customer service can i please ask as to why you wish to have your account closed" ( this is basically to get the client to either state gambling problem or if they just wish to be excluded for 12 months or if it is an issue with the site and want genuine feedback).
Do you feel that the casino can email you with this or just go by the initial email that the client sent and close for 12 months??
The client then does email back saying 'how dare you ask me this, I have closed my account at 6 other sportsbooks and they didnt ask me this question they just closed the account for 12 months" and then answers the question, stating, "i'm not in control of my gambling"- which the company was basically looking for as they have no indicator on his betting history to determine if they have a problem or not.
Is the company ok in asking this of the client as sometimes they are vague and a simple first answer of- " I want to be excluded for 12 months" does not state one or the other really does it??
What about the other 6 companies just closing the account for a simple sentence of " I wish to be excluded for 12 months" and not really know the reason why??
Appreciate some feedback please.
Hey I have a question for you all if I may.
Say a client sign's up an account with a sportbook deposits and bets, losses the money and then emails in asking that he be excluded from gambling for 12 months. That's it thats all the clients writes so the company then emails back asking "for better customer service can i please ask as to why you wish to have your account closed" ( this is basically to get the client to either state gambling problem or if they just wish to be excluded for 12 months or if it is an issue with the site and want genuine feedback).
Do you feel that the casino can email you with this or just go by the initial email that the client sent and close for 12 months??
The client then does email back saying 'how dare you ask me this, I have closed my account at 6 other sportsbooks and they didnt ask me this question they just closed the account for 12 months" and then answers the question, stating, "i'm not in control of my gambling"- which the company was basically looking for as they have no indicator on his betting history to determine if they have a problem or not.
Is the company ok in asking this of the client as sometimes they are vague and a simple first answer of- " I want to be excluded for 12 months" does not state one or the other really does it??
What about the other 6 companies just closing the account for a simple sentence of " I wish to be excluded for 12 months" and not really know the reason why??
Appreciate some feedback please.
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