- Joined
- Nov 6, 2019
- Location
- Canada
Hi,
I was offered a deposit bonus offer , which I claimed and won with.
At first their customer support made mistake and credited me the wrong amount, so I went back on chat to have it fixed.
After completely 25,000 $ wagering, my balance was somewhere near 5600.
600 total remained (400 was my deposit) + 200 extra
They claim that only 600 is withdrawal which absolutely does not make sense. Because the rule 4.4 they have on their site for free cash / free spins / non deposit offer is max 200 win.
This rule does not apply to me as it was a deposit offer.
Chat is not helpful, and I can't seem to find any information about their gaming license. I also asked for their gaming license and they are not willing to provide it.
Can someone help me ? maybe there is a casino rep here, but I can't find anyone on this website.
thank you
I was offered a deposit bonus offer , which I claimed and won with.
At first their customer support made mistake and credited me the wrong amount, so I went back on chat to have it fixed.
After completely 25,000 $ wagering, my balance was somewhere near 5600.
600 total remained (400 was my deposit) + 200 extra
They claim that only 600 is withdrawal which absolutely does not make sense. Because the rule 4.4 they have on their site for free cash / free spins / non deposit offer is max 200 win.
This rule does not apply to me as it was a deposit offer.
Chat is not helpful, and I can't seem to find any information about their gaming license. I also asked for their gaming license and they are not willing to provide it.
Can someone help me ? maybe there is a casino rep here, but I can't find anyone on this website.
thank you
