Hello to all
Recently I've decided to join Betfred as they had attractive 200 GBP bonus and blackjack was allowed. During my play I noticed a change in promotions and wanted to assure myself if I'm in it or not. Unfortunately for me I missed the deadline and my blackjack play was not going to count. I left it for a month and now want to cash out.
I ended up with 421 GBP. I played usually 4 chips per bet so with that I never went below 200. Actually I don't think I went lower than 300 during my play. This is important as it shows I did not use bonus funds to profit from.
I transferred the money back to sportsbook, was warned that I will be losing my bonus funds. I agreed. I had 221 in the sportsbook. I put in a withdrawal request for 221. It was denied based on the fact that I did not meet WR. There was also mentioned that bonus AND winnings cannot be cashed out before meeting WR.
At the time my funds were lost -- not in the sportsbook nor the casino. I contacted them and they returned it, but just 221, without the bonus. I said fine, I don't want it anyway. I played some slots and lost my winnings of 21 having my balance 200 at the end. Now I think I am ready to cashout. But AGAIN I was held up. They want me to wager around 6,000 GBP to be able to withdraw anything, even to ge tmy deposit back. To make it even funnier, they already took away the 200 bonus and I was left with just my deposit and still needed to finish WR. This is pathetic.
Live chat did not help either. It sounded as a "great good will gesture" that they will put the 200 back, so I won't complain with finishing the WR.
But I don't want that! I just want my 200 GBP back to my Neteller! This is all within their rules.
Please help.
Recently I've decided to join Betfred as they had attractive 200 GBP bonus and blackjack was allowed. During my play I noticed a change in promotions and wanted to assure myself if I'm in it or not. Unfortunately for me I missed the deadline and my blackjack play was not going to count. I left it for a month and now want to cash out.
I ended up with 421 GBP. I played usually 4 chips per bet so with that I never went below 200. Actually I don't think I went lower than 300 during my play. This is important as it shows I did not use bonus funds to profit from.
I transferred the money back to sportsbook, was warned that I will be losing my bonus funds. I agreed. I had 221 in the sportsbook. I put in a withdrawal request for 221. It was denied based on the fact that I did not meet WR. There was also mentioned that bonus AND winnings cannot be cashed out before meeting WR.
At the time my funds were lost -- not in the sportsbook nor the casino. I contacted them and they returned it, but just 221, without the bonus. I said fine, I don't want it anyway. I played some slots and lost my winnings of 21 having my balance 200 at the end. Now I think I am ready to cashout. But AGAIN I was held up. They want me to wager around 6,000 GBP to be able to withdraw anything, even to ge tmy deposit back. To make it even funnier, they already took away the 200 bonus and I was left with just my deposit and still needed to finish WR. This is pathetic.
Live chat did not help either. It sounded as a "great good will gesture" that they will put the 200 back, so I won't complain with finishing the WR.
But I don't want that! I just want my 200 GBP back to my Neteller! This is all within their rules.
Please help.