I have played at one of the top rated casinos now for almost nine years. Other than a few blips (on their end), I have stayed with them. I do not win that often, and they are richer by thousands from me. But such is gambling.
Two days ago I received an e-mail from them asking that I send in a copy of my driver's license and utility bill. Huh?
I send back a reply asking why they would need this at all. I am a VIP player, none of my information has changed at all. They have my credit card number; my eco-card number; my address and phone number. Is that not enough for a long time player?
No. Apparently not. It is the rules from E-Cogra. Oh I see.
I would certainly appreciate it if someone here can explain to me why it is necessary for them to have a copy of my driving license. In what way does that help them? I am very leery about sending anything like this through cyber space. They tell me it is secure...well I dont know about that.
If I were a new player - ok then maybe. But one of their best players...I do not like it one bit. (And they themselves told me I was one of their most loyal and best players).
Two days ago I received an e-mail from them asking that I send in a copy of my driver's license and utility bill. Huh?
I send back a reply asking why they would need this at all. I am a VIP player, none of my information has changed at all. They have my credit card number; my eco-card number; my address and phone number. Is that not enough for a long time player?
No. Apparently not. It is the rules from E-Cogra. Oh I see.
I would certainly appreciate it if someone here can explain to me why it is necessary for them to have a copy of my driving license. In what way does that help them? I am very leery about sending anything like this through cyber space. They tell me it is secure...well I dont know about that.
If I were a new player - ok then maybe. But one of their best players...I do not like it one bit. (And they themselves told me I was one of their most loyal and best players).