gagamel
Professional smurf hunter
- Joined
- Apr 4, 2012
- Location
- Switzerland
Opened my email account today and see a free Euro 10 offer for live casino. Ok I think, let`s have a try. I opened my account and I have 10 more in my red casino account. And I have 5 free spins for Demolition squad. Played the 5 free spins and won 3.50. Ok, looked in my profile and there was 13.50 as bonus money.
Then I asked the CSand that`s the result:
Linda: [18:26] Welcome to our LiveChat support. I'm happy to assist you in either English or Latvian.
sascha prehm: [18:26] Hi, I have now 13.49 as bonus money. 10 from a bonus for live casino and 3.49 from FS. my question is, if it is possible to pay out my balance of 69?
Linda: [18:26] Hello
sascha prehm: [18:27] Hello Linda
Linda: [18:27] its not but let me check your account first
sascha prehm: [18:27] thank you
Linda: [18:27] you still have : BonusMoney EUR 13.49 left to wager
[18:28] if you will transfer money out now you might lose winnings you have made
[18:28] please see ther here
[18:28] 17.8 All winnings as a result of betting, when having an active bonus, is also considered bonus money and cannot be withdrawn until the original wagering requirement has been met.
sascha prehm: [18:29] but you gave me the 10 Euro bonus without asking me. It was in my account
[18:29] And it was for trying the live casino
Linda: [18:30] did you get some email please ?
sascha prehm: [18:30] yes
Linda: [18:30] please copy it on chat
sascha prehm: [18:30] ok
[18:33] Hi Sascha,
Try our latest Live Casino!
Casino Red Live Casino has a new look and we're giving you a free cash bonus to try it out!
Simply go to Casino Red live dealer games and you'll find a tenner waiting for you.
You can play any of the Live games and the winnings are yours!
Linda: [18:35] I will cancel your bonus but you might lose some winnings I do kinly ask you to conatct us before if you do not want to play with bonus money
sascha prehm: [18:36] Please do nothing. I will sent Ben a PM
Linda: [18:36] not sure who is Ben but yes will do it now
sascha prehm: [18:36] Ben is a sasino representive at Casinomeister
Linda: [18:37] we are redbet
[18:38] I have removed the bonus now
sascha prehm: [18:39] Ok, thank you Linda
Linda: [18:39] and as i can see all bonus winnings has been removed
sascha prehm: [18:40] thank you
Linda: [18:40] Bye Bye for now
Now my questions:
1. If I have 10 Euros as free money why is it then bonus money and why is it in my account without asking me? They give me money and I have to wager it with a big chance to lose my NO bonus money?
2. If I have 5 FS and I win 3.49 Euros, why can`t I withdraw my no bonus money?
In my opinion free money is free money, or am I totally wrong?
Then I asked the CSand that`s the result:
Linda: [18:26] Welcome to our LiveChat support. I'm happy to assist you in either English or Latvian.
sascha prehm: [18:26] Hi, I have now 13.49 as bonus money. 10 from a bonus for live casino and 3.49 from FS. my question is, if it is possible to pay out my balance of 69?
Linda: [18:26] Hello
sascha prehm: [18:27] Hello Linda
Linda: [18:27] its not but let me check your account first
sascha prehm: [18:27] thank you
Linda: [18:27] you still have : BonusMoney EUR 13.49 left to wager
[18:28] if you will transfer money out now you might lose winnings you have made
[18:28] please see ther here
[18:28] 17.8 All winnings as a result of betting, when having an active bonus, is also considered bonus money and cannot be withdrawn until the original wagering requirement has been met.
sascha prehm: [18:29] but you gave me the 10 Euro bonus without asking me. It was in my account
[18:29] And it was for trying the live casino
Linda: [18:30] did you get some email please ?
sascha prehm: [18:30] yes
Linda: [18:30] please copy it on chat
sascha prehm: [18:30] ok
[18:33] Hi Sascha,
Try our latest Live Casino!
Casino Red Live Casino has a new look and we're giving you a free cash bonus to try it out!
Simply go to Casino Red live dealer games and you'll find a tenner waiting for you.
You can play any of the Live games and the winnings are yours!
Linda: [18:35] I will cancel your bonus but you might lose some winnings I do kinly ask you to conatct us before if you do not want to play with bonus money
sascha prehm: [18:36] Please do nothing. I will sent Ben a PM
Linda: [18:36] not sure who is Ben but yes will do it now
sascha prehm: [18:36] Ben is a sasino representive at Casinomeister
Linda: [18:37] we are redbet
[18:38] I have removed the bonus now
sascha prehm: [18:39] Ok, thank you Linda
Linda: [18:39] and as i can see all bonus winnings has been removed
sascha prehm: [18:40] thank you
Linda: [18:40] Bye Bye for now
Now my questions:
1. If I have 10 Euros as free money why is it then bonus money and why is it in my account without asking me? They give me money and I have to wager it with a big chance to lose my NO bonus money?
2. If I have 5 FS and I win 3.49 Euros, why can`t I withdraw my no bonus money?
In my opinion free money is free money, or am I totally wrong?