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Redbet - didn't read the terms and conditions

Discussion in 'Online Casinos' started by mickyf, Oct 7, 2015.

    Oct 7, 2015
  1. mickyf

    mickyf Full Member

    Occupation:
    Ask
    Location:
    United Kingdom
    Being using Redbet for over two years without any problems, made a deposit the other day with a bonus and completed the wagering to leave a balance of 1000 euro withdrawable. Initiated withdrawal gets an email the next day saying the funds have been confiscated. This is apparently because I played over 5 per spin on a couple of games whilst wagering. Yes its in the terms and conditions and sadly I did not notice that, how many people actually read ALL the terms and conditions. Contacted them and basically they did not want to know, I would've thought they'd offer me a warning or something first or even limit the max bets whilst wagering to prevent this happening. I understand rules are rules etc but there philosophy is :The Redbet mission is a simple one; to create a fun, engaging and trustworthy place to play and one where the happiness of our players is always paramount.

    It's not a massive amount but the principle behind it stinks, I play at many online casinos and always profit each month, never had any problems elsewhere. Closed all my Redbet accounts and will now give my custom to a 'better' casino.


    Just a little warning in case anyone else gets caught out on this!
     
  2. Oct 7, 2015
  3. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    Did they at least give you the deposit back?

    This happens pretty much everywhere if you exceed the max bet sadly bar betat who are set up differently.
     
  4. Oct 7, 2015
  5. mickyf

    mickyf Full Member

    Occupation:
    Ask
    Location:
    United Kingdom
    Yep, got initial deposit back which I immediately withdrew
     
  6. Oct 7, 2015
  7. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    Maybe the title to this thread actually should have been ''Shame on me for not reading the rules at Redbet''.

    I can understand the frustration but I would be angry at myself for not being more careful before using a bonus.
    I guess you will from now on do that everywhere before you start to play.
     
    1 person likes this.
  8. Oct 7, 2015
  9. mickyf

    mickyf Full Member

    Occupation:
    Ask
    Location:
    United Kingdom
    Yes I am very angry at myself too lol

    But who ever actually reads ALL the rules prior to playing? Not many I think.

    Its just a warning to others, would not like this to happen to anyone else, especially if its a larger amount.
     
  10. Oct 7, 2015
  11. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    Good to hear, and yes I believe you're more angry at yourself really.

    I believe we all have been cought out for not doing our homework at least one time when we start playing...or later:)
    I have done that too. Rogue casinos and you name it.

    This was your first post and Redbet is accredited here. I don't think they appreciate the thread title, and I'm also sure they would have prefferred to keep you as a customer and paid your winning. As you said, it's not a huge amount, but thy have the rules for a good reason and they have to stick to them too.
     
    1 person likes this.
  12. Oct 7, 2015
  13. Przecinek

    Przecinek Dormant account

    Occupation:
    CSA
    Location:
    Respect-land
    Those irregular gameplay rules (like max bet) are applied at Casino's discretion.

    It seems that for Redbet you are not worth 1000€ retention cost. I am guessing your usual deposits there were around 50€ or less.
    Having said that - fixed 5€ max bet is pretty much a norm these days (like others have said).
     
  14. Oct 7, 2015
  15. mickyf

    mickyf Full Member

    Occupation:
    Ask
    Location:
    United Kingdom
    Yes well said, that's why I titled it Shame on Redbet!
     
  16. Oct 7, 2015
  17. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    You are playing there for 2 years and never read the bonus-rules? That was certainly not the first bonus you took so why are you starting to get foolish enough to exceed max. bet? I also think they wouldn't have confiscated your winnings if you would be a "genuine" or "recreational" player.

    What's your point? Do you think casinos fancy you as a customer when you are so smart like you pretend to be?
     
    2 people like this.
  18. Oct 7, 2015
  19. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well at your own risk as you found out to not read all terms and conditions. I know I do!
    Its the rules its clear you broke a condition and paid a price for it. Not nice I know but to say
    "who reads all terms and conditions" is a foolish statement. Dont read them at your own risk.
     
  20. Oct 7, 2015
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Shame on Redbet? Nope - shame on you. It's your responsibility to read the terms and conditions, and in most instances you are required to check a box that claims that you did.

    Don't blame others for your own mistake. Thread title changed for accuracy.
     
    4 people like this.
  22. Oct 7, 2015
  23. mickyf

    mickyf Full Member

    Occupation:
    Ask
    Location:
    United Kingdom
    I am a genuine player purely recreational!

    I find this comment offensive, thought this forum would be friendly, I am just trying to get a warning across, that's all :confused:
     
  24. Oct 7, 2015
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    What are you trying to warn people about?
     
  26. Oct 7, 2015
  27. mickyf

    mickyf Full Member

    Occupation:
    Ask
    Location:
    United Kingdom
    Well as I've said; not reading the terms and conditions.
     
  28. Oct 7, 2015
  29. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Well you have to draw the whole picture. It's your first post at all here and you complain about one of the (justifiably) best-rated casinos here with a very offensive thread-title. Then you tell us it's not much money to you and you are in "profit" every month. It's not important in this specific thread.

    I've also exceeded max-bet in the past: exactly once at Guts and was denied winnings too. It hurt but I didn't start a thread back then blaming Guts for my mistake. I've never made this kind of beginners mistake again. And I've never accused any accredited casino about not being upfront to me. I was always treated fairly.

    I appreciate your intention to tell us to read the T&C properly. Just do it in an objective way.
     
    2 people like this.
  30. Oct 7, 2015
  31. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    I got caught up on this rule once before myself, its annoying and I also lost a bit, although nowhere near as much as 1000 euros.

    With regard to the rest of the reply though, I don't agree. Now, as we all know this rule is in place to deter two tier betting, i.e using high risk massive bets to up the players sum to a decent level and then "grinding" the wagering requirements before a withdraw.

    When a player is using this tactic its very very obvious from their player log and as such its right that the casino should confiscate winnings.

    However, where there is a handful of plays at this stake (and its not enormous) midway through wagering with no discernible difference to the player balance then I don't see why Redbet can't take a view on it, especially to a long standing, loyal player. In these circumstances I would say its overly draconian for Redbet to enforce this, knowing they can save a 1000e payout in the process -which lets be honest - is why they have stuck to their decision.

    So no,I don't think they would have preferred to keep the player as a customer over the 1000 euro payout to him, otherwise they would have paid him or made some concession.

    I think with the recent increase in wagering on their bonuses for example (50% bonus equating to 750e wagering on a 10e bonus with a 20e deposit anyone?) coupled with this sort "speak to the hand" mentality shows the direction that Redbet has gone....
     
  32. Oct 7, 2015
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Fair enough, but it's something you have to take on the chin. All of us are guilty of not reading T&Cs, but no use blaming the casino.
     
  34. Oct 7, 2015
  35. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    That's the thing. We, you and I have no idea how many handful of higher bets he made. He didn't say a handful. He said on a couple of games.

    Really it doesn't matter. We want them to follow their own rules about other things, but if they are following them on these occations we think they should make an exception:rolleyes:
    I'm sure they have checked his gameplay. Maybe he was playing the same for two years and they finally had enough.
    Do you really believe €1000 is that much for a casino? I don't think so, and you don't need to agree with me, it's fine :)
     
  36. Oct 7, 2015
  37. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    To summarise..

    T&C are there for a reason and when we are 'In somebody else's house' we have to abide by them, whether we've read them or not as we know they exist!

    Frustrations shared and understood but sorry no sympathy on this one :(
     
  38. Oct 7, 2015
  39. mickyf

    mickyf Full Member

    Occupation:
    Ask
    Location:
    United Kingdom

    The story goes like this, playing late at night, had a few wins on bet of approx. 1-3 euro. Wanted to log off and go to bed basically. So I kept increasing my bets to get rid of the money, I probably played approx. 10-20 max bets (6 euro) on Dark Knight and Immortal Romance. Had a few big wins and the wagering cleared, therefore requested withdrawal and went to bed.
    No, this is not my normal pattern of behaviour lol And this have never happened to me before.
    I usually placed average sized bets whether with bonus money or not and sometimes max bets, depends how I'm feeling. I was just shocked for this to happen. I was totally unaware of this rule and that's why I did this.

    The morale of my story is to always read the small print, top to bottom and inside out, like I should have. :rolleyes:
     
    4 people like this.

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