mickyf
Full Member
- Joined
- Oct 6, 2015
- Location
- United Kingdom
Being using Redbet for over two years without any problems, made a deposit the other day with a bonus and completed the wagering to leave a balance of 1000 euro withdrawable. Initiated withdrawal gets an email the next day saying the funds have been confiscated. This is apparently because I played over 5 per spin on a couple of games whilst wagering. Yes its in the terms and conditions and sadly I did not notice that, how many people actually read ALL the terms and conditions. Contacted them and basically they did not want to know, I would've thought they'd offer me a warning or something first or even limit the max bets whilst wagering to prevent this happening. I understand rules are rules etc but there philosophy is :The Redbet mission is a simple one; to create a fun, engaging and trustworthy place to play and one where the happiness of our players is always paramount.
It's not a massive amount but the principle behind it stinks, I play at many online casinos and always profit each month, never had any problems elsewhere. Closed all my Redbet accounts and will now give my custom to a 'better' casino.
Just a little warning in case anyone else gets caught out on this!
It's not a massive amount but the principle behind it stinks, I play at many online casinos and always profit each month, never had any problems elsewhere. Closed all my Redbet accounts and will now give my custom to a 'better' casino.
Just a little warning in case anyone else gets caught out on this!