Question Redbet - Customer Service not available
- Thread starter zippy
- Start date
Why does Redbet have such a high rating when their customer service is not available 24hrs?
They're only available from 9am-1am UK time, which I think is pretty poor when they have customers from different time zones (i.e. Australia). If they're going to offer entertainment to different time zones then they should provide the necessary support. I have to wait over 8 hours to get an answer on a very simple account question, which could be resolved if they had live chat 24hrs.
They're only available from 9am-1am UK time, which I think is pretty poor when they have customers from different time zones (i.e. Australia). If they're going to offer entertainment to different time zones then they should provide the necessary support. I have to wait over 8 hours to get an answer on a very simple account question, which could be resolved if they had live chat 24hrs.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
well, you can still email and contact their rep here, Andy's usually around somewhere
Just because they arent at-your-fingertips when you you demand it, doesnt mean customer service isnt good
Just because they arent at-your-fingertips when you you demand it, doesnt mean customer service isnt good
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
really? two threads asking the same Q is really redundant
I think the one is enough: https://www.casinomeister.com/forums/threads/redbet-customer-service-not-available.58855/
I don't think there's a problem with support - I think the problem is youre too high maintenance - you started another thread because you didnt get a response here on CM within 12 minutes
I think the one is enough: https://www.casinomeister.com/forums/threads/redbet-customer-service-not-available.58855/
I don't think there's a problem with support - I think the problem is youre too high maintenance - you started another thread because you didnt get a response here on CM within 12 minutes
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
I cannot find any insulting words or phrases. Dionysius is free to offer an opinion and IMO he is being very fair about it.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
no problem 
Next time you want help, try posting and waiting for a response instead of starting another thread in under 15 minutes asking the EXACT same thing - people arent sitting around just waiting to answer your Qs. In fact, within 12 minutes, someone DID answer it, so you're welcome
Next time you want help, try posting and waiting for a response instead of starting another thread in under 15 minutes asking the EXACT same thing - people arent sitting around just waiting to answer your Qs. In fact, within 12 minutes, someone DID answer it, so you're welcome
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
well, the first thread posted just fine - if you had more to add to it, you can either edit it, or respond to it. It isnt necessary to start a new one
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
well, wasnt that EXACTLY what you wanted - someone to answer your questions? You did post here, I didnt come looking for you.
The fact of the matter is, the casino has a high rating because they have excellent support - they just don't happen to be at your beck and call - support is professional and helpful, Andy addresses any player concerns he finds here, they have a history of working with players.
Don't like the fact they don't have 24 hour live chat support? Well, don't play there - it isn't a secret, they list it right under support on their homepage their hours of live chat operation. You can find it out before signing up and depositing. If it's closed, use email or contact the rep. Many casinos have 24 hour support on live chat - many dont. No biggie. Email support will get back to you.
I personally, dont play at inetbet because they dont have live chat. However, I'm aware they dont live chat, so I dont play there. Simple.
But as for redbet - support is excellent - one of the best.
The fact of the matter is, the casino has a high rating because they have excellent support - they just don't happen to be at your beck and call - support is professional and helpful, Andy addresses any player concerns he finds here, they have a history of working with players.
Don't like the fact they don't have 24 hour live chat support? Well, don't play there - it isn't a secret, they list it right under support on their homepage their hours of live chat operation. You can find it out before signing up and depositing. If it's closed, use email or contact the rep. Many casinos have 24 hour support on live chat - many dont. No biggie. Email support will get back to you.
I personally, dont play at inetbet because they dont have live chat. However, I'm aware they dont live chat, so I dont play there. Simple.
But as for redbet - support is excellent - one of the best.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
If you don't trust the answers given by CM members, why on Earth are you bothering to ask CM members? That makes no sense.
Who cares if they advertise? They're a business. I doubt you play there for the charitable contributions. CM ranks casinos based on their ability to provide good consistent service. Which they do. If you don't trust the CM standards, it's pointless to come onto CM and ask for opinions.
Who cares if they advertise? They're a business. I doubt you play there for the charitable contributions. CM ranks casinos based on their ability to provide good consistent service. Which they do. If you don't trust the CM standards, it's pointless to come onto CM and ask for opinions.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
then you're just being a troll and it's pointless debating with you.
- Joined
- Jun 30, 1998
- Location
- Bierland
The rating system is 100% transparent and is strictly objective. The only subjective part about it is the .4 points they might get for community participation.
Read up on it a bit before spewing crap. Thank you.
If the rating system is 100% objective, then why tarnish that by having casinos provide payment for advertising on your site?
It's a conflict of interest. It's like a tobacco company sponsoring cancer research, and concluding that cigarettes don't cause cancer.
I suspect now you guys might ban be for questioning your integrity...
It's a conflict of interest. It's like a tobacco company sponsoring cancer research, and concluding that cigarettes don't cause cancer.
I suspect now you guys might ban be for questioning your integrity...
- Joined
- Sep 17, 2009
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- Out Of Town
You do realise that the rating system is also based on members from the forum? Not all of it but we do have input on it. If it was not objective then all of the casinos would be scoring 9's and 10's.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
No, it isn't like that at all. Bryan doesnt promote rogue casinos and you won't find garbage casinos here being honoured.
I can see it going something like this:
X Casino: we're happy to be recognized on your site.
Bryan: thanks, you're a fine casino, an 8 under the ratings system.
X Casino: Can I have a 10?
Bryan: No. You're an 8.
The point is, standards have to be met to be accredited. RedBet meets them. Just because you don't like their lack of 24 hour live support, doesnt detract from them being a fine (nay, great) establishment. As (already) pointed out, there's criteria to be met to get certain ratings...it isn't arbitrary, and it isn't greased palms. You're new. Try actually reading threads about the casinos and you'll have a better idea.
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
Its rather a perceived conflict of interest. The issue of casinos being advertisers on this site could be questioned when they are accorded favourable ratings on this site. This was discussed in some depth many years ago. However, I have been here long enough to proudly say there is no correlation between the two. Actually, you called their high rating into question because they were not available on live chat round the clock. Manning live chat with dedicated staff is costly and from a business perspective it makes sense to contain costs so that various areas of customer service can be kept at a high level. Live chat only being available when patronage is at its highest makes good business sense and in no way lessens their provision of excellent customer service.
- Joined
- Jun 30, 1998
- Location
- Bierland
Or like a health magazine that has health ads, or a television show about automobiles that runs car ads.
If you think this site is a scam, then go elsewhere.
No, but you can be banned for being a troll or a pain in the ass. Please review our posting rules - specifically rules 1.14 and 1.18. Thank you.
Redbet-Andy
Dormant account - New account: AndyB-MrGreen
- Joined
- Jun 22, 2010
- Location
- Malta
If you're in an opposite time zone you can always try PMing me here, or getting me on Skype, my details are in my profile
No guarantee I'll be online, but if I'm on I'll help you out.
To wait over 8 hours you'd have to be really unlucky and ask a question at 1 minute past 1 because you'll usually get a response by 9am, we generally have people in a bit early.
Andy
No guarantee I'll be online, but if I'm on I'll help you out.
To wait over 8 hours you'd have to be really unlucky and ask a question at 1 minute past 1 because you'll usually get a response by 9am, we generally have people in a bit early.
Andy
- Joined
- Jun 3, 2013
- Location
- Dún Dealgan
Redbet is one of the best out there,CS wise they have provided me excellent service over time.
If that means I have to wait sometimes a few hours for an answer then so be it,because I know they will always get back to me.
Also Andy,the rep. here @ CM is 100% genuine bloke and very nice.
I work in CS myself and therefore I know exactly what I am looking for on CS level when registering for a casino.
If the CS is crap,simply I won't play there.
Enough casino's out there and the ones that stand out deserve my custom and Redbet is defo one of them.
Mark.
If that means I have to wait sometimes a few hours for an answer then so be it,because I know they will always get back to me.
Also Andy,the rep. here @ CM is 100% genuine bloke and very nice.
I work in CS myself and therefore I know exactly what I am looking for on CS level when registering for a casino.
If the CS is crap,simply I won't play there.
Enough casino's out there and the ones that stand out deserve my custom and Redbet is defo one of them.
Mark.
Well its a european brand. If they get more Australian traffic Im sure they will keep the support open longer.
- Joined
- Jan 6, 2013
- Location
- Holland
Redbet in my opinion is one of the best casinos in the industry hands down. Their customer support (live chat) always been great to me during available hours and cash outs are the fastest you'll ever find to an eWallet. Even with emails they respond very quick. I am from the Netherlands and I agree their operating hours are ideal for me. I'm usually asleep at 1-9AM, so I don't mind them being closed.
Although I can understand the frustration of OP, since as an Australian he feels he misses the live chat service at relevant times for him. But like SirWegs pointed out, I think Redbet focuses on the European market mostly. Their customer base in Australia and other areas around the world might not be that huge, in order for them to switch things up and offer 24/7 customer support. Maybe Andy can shed his light on this.
I'm quite sure it's a management decision and all options have been considered before implementing the working hours of the Support Staff.
Although I can understand the frustration of OP, since as an Australian he feels he misses the live chat service at relevant times for him. But like SirWegs pointed out, I think Redbet focuses on the European market mostly. Their customer base in Australia and other areas around the world might not be that huge, in order for them to switch things up and offer 24/7 customer support. Maybe Andy can shed his light on this.
I'm quite sure it's a management decision and all options have been considered before implementing the working hours of the Support Staff.
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