- Joined
- Jun 30, 1998
- Location
- Bierland
I just had a little chat with the chat support at Ramses Gold Casino. Ramses Gold was pegged as being part of the toxic brood of crap casinos under the Affpower wing. It's connected by a shared license.
Anyway, we have a PAB for these guys, and the operator came back to us stating that he was going to deal with the PAB, but he saw that his casino was being listed as an Affpower clip shot joint, and he was adamant that his casino has nothing to do with them. He didn't want to deal with someone so biased. Fair enough, I know that casino ownership can be convoluted at times when people are playing shell games, so I decided to just check the casino out for myself.
I switched my IP to a UK IP address, and checked out their site. There is no UKGC logo or licensing information - fine, I'll ask about it. So I went to their live support:
At least the guy was friendly.
But these guys are not recommended. They sould have at least redirected me to a UKGC licensed brand instead of giving me a runaround. Seems quite dodgy to me.
Anyway, we have a PAB for these guys, and the operator came back to us stating that he was going to deal with the PAB, but he saw that his casino was being listed as an Affpower clip shot joint, and he was adamant that his casino has nothing to do with them. He didn't want to deal with someone so biased. Fair enough, I know that casino ownership can be convoluted at times when people are playing shell games, so I decided to just check the casino out for myself.
I switched my IP to a UK IP address, and checked out their site. There is no UKGC logo or licensing information - fine, I'll ask about it. So I went to their live support:
Please wait for a site operator to respond...
Operator Neil has joined the chat.
Visitor: Do you take players from the UK?
Neil: yes
Visitor: I can't find the UKGC logo on your site.
Neil: look at the front page
Visitor: I still don't see it.
Neil: or ask the support@ramsesgold.com if you have more questions
Visitor: Master License No. 1668/JAZ, granted by the Government of Curaçao is all I see.
Aren't you support?
Neil: no live tchat
Visitor: Live chat support right?
Neil: support at the adress support@ramsesgold.com
live chat
Visitor: Isn't live chat supposed to function as live support?
Can you ask your supervisor where the UKGC logo is?
Neil: no ask him at support@ramsesgold.com
he will reply
Visitor: It says at the top - "Ramses Gold Support"
Neil: yes cool
Visitor: Not cool.
Neil: suuport@ramsesgold.com thanks
Visitor: I should not have to bother emailing someone to get a simple question answered.
You said the logo was on the front page.
I don't see it.
So you tell me to email someone?
Neil: yes
support@ramsesgold.com
thanks
Visitor: Then what is your function?
Neil: agent tchatter and i wish you a very very good day
Visitor: But you are supposed to be support.
I don't need to "tchat". I need live support.
Neil: so you have to write at support@ramsesgold.com
Visitor: Yeah, wow. So helpful....not.
Cheers!
Neil:
At least the guy was friendly.
But these guys are not recommended. They sould have at least redirected me to a UKGC licensed brand instead of giving me a runaround. Seems quite dodgy to me.