Question BetFred Casino

[bgirl1986]

Hello Just a quick question as this has never happened to me before.
Is it normal for a casino to lock you account and ask for id bank card etc to be sent to them
straight after you deposit even before you start playing??
Frustrating and annoying as have to wait a few days for them to verifies who I am just to play
the min deposit amount.
I hope this is isn't a new thing casinos are coming up with..

 

[KasinoKing]

No, it's not normal.
Maybe your card "flagged" something up at the casino.
You'll just have to be patient and see what they say.

They are Accredited here, so CM can help if it turns into a problem for you.

KK

 

[dunover]

Hello Just a quick question as this has never happened to me before.
Is it normal for a casino to lock you account and ask for id bank card etc to be sent to them
straight after you deposit even before you start playing??
Frustrating and annoying as have to wait a few days for them to verifies who I am just to play
the min deposit amount.
I hope this is isn't a new thing casinos are coming up with..

Not normal, no.
Never happened to me before. I played Betfred once and deposited for the first time and cashed out a good profit with no KYC checks.
KYC usually occurs before first withdrawal or if not when you have accumulated over 2k or 3k of withdrawals.
As KK says this may be due a flag for some reason. Could be another account previously with BF, another account in your household/IP or a previous chargeback or even self-exclusion. Just ask the rep, they will tell you privately if you ask.